Staff is very unprofessional. I deliver food for them and was asked to confirm the order. I did for the first prompt, the second confirmation starts my drive time. I was on a double order. On my way out the staff stopped me, harrassed me about policy change stating i need to confirm twice or not take the food for my delivery. I asked to see the policy and stated that the in app instructions ​inform me to check my order and pick up on shelf, which I did. Brooke, Sam, and Lakisha harassed me while I was following the instructions Panera provided for puck up. I was told they would look up my name in the system. I have never stole food and was treated like a criminal. Physically touching me and trying to pull the order out of my hand was NOT OK. Please update the app for correct instructions for drivers and have someone on expo at all times to make sure orders are checked if that is your policy. Yelling and chasing people down is not ok, professional, or reasonable. I have never been treated that way by any establishment. I would like someone to contact me back. read more

Dec 1st is the last time that I'll eat at Panera, Puyallup. I've been there about 3 times before and each time was a disappointment but I didn't pick it this time. .I ordered a Chicken sandwich (can only get Chicken, no other meat). it came with a bag of chips.. It was a Chicken patty with really nothing else but some greenery inside.. Tasteless. My friend ordered a Chicken sandwich, different from mine, and it was nothing. When the guy brought my food, she asked if they had run out of Chicken as there was so little Chicken on it and both sides were the same..Chicken wasn't spread around . He said no..that is the amount they are to put on a sandwich which is 1.5 ounces. She took a picture and talked to the manager when leaving and was again told that 1.5 oz is the amount they are to put on a sandwich and it's weighed. The last person had ordered the Broccoli and something salad and it had Cilantro in it which she hates so that was another mark off... I also noticed that bowls of soup are only about 2/3 full and salads are quite small.. All I can say is that Panera is overated and terribly expensive.. Never again..The only good item was the Pecan Twist that I bought and brought home.. read more

This is the third time I've ordered a parfait and have had my order skipped over. All the manager offered for my inconvenience of ordering on line and then having my ordered skipped over was to cancel it. No I'm sorry, just " I will cancel your order ". The Panera in the Tacoma Mall has way better customers service. I will drive the extra miles to go there from now on. read more

Avoid avoid avoid this location i did a simple soup and sandwich and the soup had me all kinds of messed up later that evening. I've always loved Panera but this location is just a no. read more

Came in on a Monday night with a friend. She used the kiosk to order, so hers was speedy. I ordered in person because I wanted to pay in cash and it was a little slower. I did the You-Pick-Two, with a turkey sandwhich a bread bowl of broccoli cheddar soup. The soup was fabulous, with tasty chunks. The sandwhich wasn't anything spectacular -- and I even added cheese! It was nice to see lots of people meeting at this location. Saw a job interview for a babysitter, and some folks signing papers on a new house. Clearly, people feel safe meeting at Panera. Otherwise, there was no "wow" factor to this visit, and I'd say the turkey sandwhich needs some improvement. read more

The wait is ridiculous and I always get a smoothie add spinach they rarely get it right I'm sitting out front right now waiting because the drive thru line was being held up by them correcting my order. Last time I came here the wait for drive thru was so long I came in to get my order because we had to use the restroom. They forgot my cheese and to be honest it's way too expensive for what you get read more

Panera is slowly going down hill. Seriously what is the purpose of having a drive thru? Ive been stuck in line for 30 minutes and the worst part, I sat in front of the speaker for 10 minutes and was not created by 1 person. I said hello more than once and finally someone answered and told me to order when I was ready. It's obvious that who ever is managing the Panera in Puyallup does not care about their job. I will NEVER be back to the establishment again! Very upsetting because I love the salads read more

Love Panera's Chai, breakfast brioche, all the breads, and the lunch soups. This is an easy place to find on South Hill, the wait staff is very friendly, and they are usually busy at lunch, so try to avoid that time. I have found that their attention to order detail is lacking, especially on take out orders. Earlier I ordered two family style soup and sandwiches and found when I got home that one was an individual soup. Yes, I should have looked more closely, but I don't have this problem at my "home" Panera, so it didn't occur to me to double check. Tonight they got our order wrong and I had to ask about it several minutes after the first meal was served. They were very apologetic and quickly made the second soup. That (major) problem aside, I love Panera's food. It's consistently fresh and tasty from one restaurant to the next, prices are reasonable, and each facility is clean and efficiently run. I gave them a 3 because it was the second time I've had the same problem. I'd give the food a 5, as I would the other aspects of their service. read more

I usually love be Panera but I'm very disappointed with the size vs price of the 1/2 size Chicken Caesar Salad. The size is not exactly half (much smaller in fact) and the cost is more than half. And add the addition of brown lettuce and this pregnant lady is on the verge of tears! read more

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Very hit or miss, pastries and bagels can be good if you go at the right time. They often sell out of items early and don't replenish. The service is similar, I've had trips where they gave me 8 bagels after paying for 14 and I've had trips where they've giving me a free pastry. Every trip is a crap shoot. If you're a fan of bagels go on Tuesday when you can get a baker's dozen for $8.99! read more

We stopped by here a few weekends ago on our way back from Mt. Rainier. It was a Sunday around 1pm and the place was completely packed. But service was fast and our salads were well made and tasty. That day, the staff were hustling. The Hubs and I would go back again next time we go on another trip to hike the mountain. read more

They took over this building when Krispy Kreme lef, they did a real good job at remodeling the building and unlike the Tacoma Mall location, this one I thought was very clean and had very good employees. They do have a nice selection of food offerings here, plus of course I like the fact they have Pepsi products lol. The main drawback here IMO, its locationed at the South Hill Mall area- and if you ever been here you know how much of a headache it is getting around the area! (If your not from around here and do come you will find out what I mean lol) Anyway- very pleased with this place :) read more

My wife, daughter and I love Panera. But on our first visit to this particular location that used to be a Krispy Kreme we were very underwhelmed. We all got the You Pick 2 combo and were all offered a soft roll instead of the customary baguette side. Maybe that's a national thing; if so, it sucks. The ONLY reason we go to Panera is because their breads are far superior to most other chain restaurants. But our major gripe was the filthiness of the eating area. Most of the empty booth tables had wet puddles, or little trails of food crumbs on them. We did find a booth table that was relatively clean, but on further inspection the floor under the table was filthy. The food, aside from the horrid soft dinner rolls, was customary good solid Panera fare, delivered to our table in a reasonable timeframe. But I found a human hair in one of my last bites of salad. I didn't report it, but be on the lookout. read more

Though slow, the food is consistently above average. My gripe is, although I have well corrected eyes, I cannot read their outside menu board ... Too small a font and complicated. This makes me not want to return. read more

Once again we showed up to have breakfast and no quiches in sight. That makes twice that we have gone and have had to go somewhere else to eat. How difficult can it be to put the food in the oven and set the timer. Guess I'll won't be going there again. Shame on you paneras. Update - nov 2016 Have been back a couple times to have breakfast and have had the quiche twice. They are getting better or was it just timing. They did run out of the dark and light coffee one morning. Had to tell staff about it. They did have a dark ready to put out. The light took a bit longer. Guess the get a 3 out of 5 stars. Just a real hit and miss place. Still overall a good place to eat. read more

Love love love the cheddar broccoli soup!! And they are so quick for how busy it gets

This is the second time I've received a salad that has mostly bad lettuce...this should not be sold for people to consume. This is potentially hazardous. Management every shift should double check thoroughly that their lettuce is sellable. Avoiding their salads now for sure. I've attached a photo and this is just what was sitting on the top of the salad I haven't picked through it but likely just going to throw the whole thing away. read more

Panera Bread - Sandwiches Near Me - Puyallup, Washington

I am obsessed with the mac and cheese. And they are very good at having customizations to your order! Which is great. read more

Panera Bread - I am obsessed with the mac and cheese. - Sandwiches Near Me - Puyallup, Washington

Waited in the drive thru for 15 ish mins and backed up to go inside and get my order. I only ordered Mac and cheese and I know they just heat it up because it's in a bag. I have been waiting here for another 18 mins so far and still have not gotten it! There's is maybe 15-20 people in the building and eating already. UNREAL how long Iv been waiting for them to just re-heat food. I could have been home by now! Will not come back. read more

This location used to be the old Krispy Kreme spot in the South Hill Mall parking Lot. It opened last Wednesday, so the lines are pretty full, however we had barely a wait. Typical Panera bread location, although seating capacity is over 130. The Mediterranean Veggie is the way to go, along with a side salad. The you pick two combo is a decent deal for quick and fast food on south hill. They also have a rewards program, so the more you eat, the more you get back! read more

Location is in an old Krispy Kreme donuts right in front of South Hill mall. Their drivethru is AWESOME. Always fast and courteous. Service inside is great too and seating is plentiful. Panera is a great alternative to many of the fast food establishments on South Hill. read more

I love Panera! The only issue I really have is how dang expensive they are. But besides that I have never had a bad experience! Friendly staff and delicious food. The Asian sesame chicken salad is my absolute favorite. They also have the best Mac n cheese. Very clean facility read more

You know the cashiers are new when they don't ask what sides you want with that salad or soup. And by default you get some bread, which is okay, but would be nice if they asked. Generally people are nice, but they are not perfect people, so sometimes they get your order wrong; if they do, make sure and tell them and ask them to redo them. The place is clean and welcoming enough, except for the bathrooms, maybe, but oh well, probably still better than the ones in the mall. The large seats are nice too, and that they bring your food and probably clean after you leave. So maybe that's why the price is high? It's a chain cafe so this store doesn't control the price but maybe the price includes the service. In that case, I don't mind paying a few more dollars if I don't have to pay tip. I'm not sure about this store, but usually the cafes with fresh baked goods can donate day old baked goodies if you ask as a church rep or something. And that's why at the church I go to (not in Puyallup) they always have Panera snacks. Since I can eat these oldies for free, I don't want to pay for the pastries. But they are good nonetheless even if it's a day old, I mean, I can't tell the difference. I always get either the fuji apple chicken salad or the onion soup and I love them. And if you're a member, you get some discounts and free stuff. My mom got a free coffee everyday for like a week or smth and I loved their hazelnut coffee. read more

Yes, they have awesome quality breads and sweet baked goods....and some tasty entree, soups and salads. My gripe is price and portion on most of the meals. I'm not a big eater and could certainly eat a combo meal (1/2 sand. w/soup or salad). I'd rather pay a couple dollars more like I normally do somewhere else though to have other 1/2 to take home for later.There is no way I could take my grown son or hubby here unless they considered it a light bite between meals, and at these prices who could afford to eat another meal out in same day? They'd have to eat TWO sandwiches and either a Bowl of soup or entree size salad to be really satisfied, meaning a 20 dollar meal EACH! They aren't pigs, but when hungry want a hearty meal, not a full size sandwich that comes more like a 1/2 size would be from Jersey Mikes or many other places. The place is packed much of the time though so they are obviously making alot of people content. Like I said, I DO love their baked goods. It really gets me though to pay 1.50 for a TBS of cream cheese to go with a bagel that costs 2.19. I won't pay for it, I'll just bring bagel home and use my own cream cheese that cost 1.50 for 6 oz. container! One final comment, the last 3 times I've gone to grab a coffee/scone (normally great coffee) with my daughter either the creamer was empty or dark coffee empty having to track someone down to have them refill it and today the dark coffee tasted more like light coffee, watered down, ugh. But must say the scones are always on point delicious. read more

Horrible quality!!! Fist sandwich came out undercooked then replacement came out burnt.

The food is usually pretty good from here. The hard part is getting your complete order. Out of my last three orders, there has been at least one missing item per order. This is very annoying seeing as they are pretty expensive for "fast food" and they always pack everything in one bag making it difficult to dig through and make sure all your food is there. Probably just going to avoid this place from now on. read more

3 out of 4 times, going thru the drive up, my orders have been shorted. Their food is good, but check the bag with your order before you drive away from the cashier window. read more

This is the slowest, most unorganized facility ive been too. You get a salad, no fork. I've beared witness to the front counter not being unmanned with potential customers atanding around. What this place needs is someone more elderly that can manage these knuckleheads. They arent old enough to buy beer. read more

Took forever to get food, waited over 45 minutes after scheduled time to get my pick up order with rapid pick up. Not worth the price.

made food wrong & so expensive came in & they let us keep our food but ended up making us wait for 10+ minutes never coming here again they chince for how expensive it is here. read more

Great service and loved their cinnamon bagel! Don't live by a Panera but it's probably a good thing! Lol

Laziest Panera, got charged $10 for 3 bagels and specifically asked for cream cheese to be on them when brought out to us and they were plain. Just save your money and go home and make your own bagels (: That's what you're doing here anyways ‍ read more

I WILL NEVER EAT HERE AGAIN!!!! I love me a good sammich and I LOVE BREAD! I was really looking forward to trying Panera Bread, as I had heard so many good things about it. I had also heard it was pricey but worth it. I don't mind paying good money for good food. I had a Panini Turkey/Artichoke sandwich and it was paltry at best! There was no artichoke to speak of, it was a bit dry and all-in-all, just a really bad overpriced sandwich. Super disappointed! The ONLY reason I have it 1 star is because NO stars isn't an option! read more

Nope. Was just there and after being ignored by 3 different employees (I believe one was Rachel Idk) we left. We entered, there were two employees at the counter one filled an order for previous customer not so much as a greeting from her and the other was clocking out and leaving even tho we, plus one other customer were waiting in line. Despite having kiosks human beings prefer human interaction especially when they were not THAT busy! The 3rd employee was simply up front to clock in? Still did not acknowledge us standing there waiting. Here's a solution see your customers as groceries in your fridge without them, you don't have groceries, you can't pay rent, you can't pay utilities see the BIG picture? Oh and the person waiting behind us left as well. So that's at least 3 customers you lost in ten minutes how many can you afford to lose before you're out of business? read more

Great place when I don't want fast food. Everything I have tried is good, from the soups and pastas to sandwiches and just about everything in the bakery. I do feel the portions are small for the price. I got a half order of Mac and cheese for about $6 and I really feel I should've paid $3 for the portion size. The staff are polite and quick with service. read more

Extremely disappointed in the service, I upgraded the size of my you pick 2 order but when I got home my mac n cheese container was filled up less than half way. I would not recommend this location. read more

It just seems as though they have been trying harder lately, I have a feeling they read these reviews and take suggestions to heart.

Drive through takes forever!! If you are on your way to work or in a hurry save yourself some time and go somewhere else!15-20 min wait is unacceptable. read more

Don't waste your time if you're in a hurry. The slowest service I have ever experienced. They need to take extreme measures to work on their efficiency because it's a joke trying to go there for lunch or any meal of the day at that matter. Also if you decide to go, don't park in their parking lot or else you will get blocked in by the drive thru. If you decide to go through the drive thru, make sure you check your bag before leaving because you never leave with everything you have ordered besides the stale bread. They never forget the stale bread! This place is way overpriced for the mediocre food and the terrible customer service. read more

Upping this to four stars. After having a fantastic conversation with their customer service line and also the manager on site making it right and being very professional. I was very impressed. I realize we do all make mistakes and should have the ability to make it right. I truly believe this location is making itself better every day. read more