This Panera consistently provides horrible service for our online orders. We are always missing parts of our meals or ingredients in our food. We stopped visiting this location for a while and finally thought we could try it again, thinking that it couldn't always be that bad. But it was. We are always missing toppings that we pay extra for, like avocado, in addition to standard ingredients in the salads, like cheese. We had two salads in one order that were missing cheese, and one of them was a Caesar salad that only had 4 ingredients to begin with! Also, you always have to check your bag for utensils here before you leave, they are usually missing from the order bag. I love Panera, but this location should be ashamed of the way they represent the chain... read more

This place is horrible. I ordered online had to wait for 25 minutes for just my drink. Let along when I went home to have my dinner a "Cesar salad" that was just lettuce with dressing in a cup nothing else. I understand it can get hectic so I didn't mind waiting but when I go to eat the food I paid for dinner and end up getting that it's absolutely ridiculous, I will never be going here again. read more

The service has gone down in this place. Giving attitude and making half a**ed sandwiches. See photo. read more

Panera Bread - Turkey Artichoke and Chicken Noodle Soup - Sandwiches Near Me - Rensselaer, New York

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This Panera has the WORST customer service ever! This is the only somewhat healthy option I have getting out of work at 9:00 pm I went there the past two nights. First night my soup was ICE cold! I just heated it up and forgot about it. The second night I ordered a sandwich with NO BACON! I got it all the way home and there was bacon on it. So I had to throw $9.00 away. What makes it even worse on the receipt and the order they look at on the screen when making the order clearly says NO BACON. I will more then likely never go to this one again! So when you order check your stuff if you are not eating in there. Good Luck! read more

I love Paneras! I don't understand what people expect. They've taken fast food and kicked it up many notches. I like the 1/2 sandwich and soup or salad. They always seem friendly, want to please and the food is fresh. I've been to at least 10 Paneras and I've been pleased with all of them. read more

I would have been super irritated that my apple wasn't sliced, avocado wasn't added to my sandwich, and there was no lemons stocked, but the boys in the kitchen were little cuties so I guess I'll let it slide this time. read more

Excellent service! We had four tasty meals - one with special care taken to accommodate an allergy. I interacted with the cashier and manager, and both were exceptionally kind and helpful. read more

Out of all of the other Panera locations, this one is headed downhill. The food itself is not the issue, it's the service. They have a bunch of 16-18 year old high school students running the entire place. All they do is joke with each other and play around instead of doing their jobs. The last 3 or so times I've been here I heard a few curse words and other iinappropriate banter being thrown around the kitchen area while I was waiting for my take out order. Extremely unprofessional considering how much business this place sees. Not to mention they forget stuff constantly and mess up orders. It's usually packed from about 5-8pm every night, and the line stretches all the way down the walkway to the door. So if you plan on going there during those times, order online for rapid pick up. Your order will be waiting at the door for you. They are always out of baguettes, bread bowls, and other items. I can understand being out of specialty stuff, but bread? It's right in the name of the place! It would be like Dunkin' Donuts being out of donuts all the time. read more

Although I was very pleased with the meal but very disappointed with the lack of care with one worker "lexi" she had just grabbed my order and put it on the counter and didn't show me or let me know in any way that that was in fact my order. I waited a solid 6 minuets sitting there and had to get up and ask if the meal abandoned was in fact mine and I was then givin my food with attitude. Very poor employment. read more

The last two times I've tried to order something, they're out of the bread I want. Sure, it's late in the day and its a weekday, but it's in the name chrissakes! I can't believe their inventory is that finely tuned that one extra sandwich keeps throwing them off. Keep your expectations low and you might just be okay. read more

THERE WAS BUGS IN MY FOOD!!!! I would give my review a 0 if I could. I usually get my panera from Clifton Park or Latham since I live closest to those locations as well as work close to Latham normally. Today, I worked in North Greenbush so decided to get panera delivered since I can't leave work for lunch. Let me first say that I eat panera ALL THE TIME and LOVE panera but am disgusted with my experience today. I always get the pick two but switch up what I get. Today, I got the you pick two with half of the turkey bacon bravo and half salad. While eating my sandwich, lettuce was falling out a little so I opened my sandwich to fix it.......so I thought. When I opened up the sandwich...not one but TWO bugs were inside my sandwich. I threw it out immediately but was able to get a picture of one of the pieces of lettuce with a bug inside it. Absolutely disgusting. Will never be ordering or going to this location ever ever ever again. I threw away my sandwich and wasn't even able to eat my salad because of how scared I was to find more bugs. Gross. Unsanitary. IF YOU GO HERE CHECK YOUR FOOD FIRST!!!!! read more

Panera Bread - Sandwiches Near Me - Rensselaer, New York

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the guys convinced me to come here today for lunch despite my protests of No More Bread!! and i was so surprised. the place was stuffed to the gills, had a huge long line that moved faster than a fast food joint. there were like 5 registers open, the cashier was friendly and helpful and super efficient, we were moved along and even before i could get my drink, my soup and half sandwich was up. the cheddar broccoli soup was very yummy with large chucks of broccoli (and not just stems) and my asiago roast beef sandwich was very tasty. even the lady busing tables was incredibly friendly and asked if she could take my tray so that i 'didn't muss my lovely outfit'. i will say it again. i am impressed... and i managed to resist the allure of all that lovely golden delicious looking bread. read more

It's a great place for a healthy lunch in an area with not great options.

My daughter usually will wait at this Panera before heading over to work, sometimes can afford to get food sometimes cannot either way the manager and the person that usually runs the register will give her dirty looks and speak rudely of her loud enough to where she can hear it. Shes very well kept to herself, it doesnt make sense but its disgusting. read more

Like most franchise businesses, the food at Panera had a good, acceptable level of quality. Where this outlet excelled was in the service. Extra cashiers appeared as soon as the line started to get long. One of the items we ordered turned out to be unavailable so our entire meal was comped. The manager went far beyond what was necessary. Great service. read more

Terrible service last Friday night. Food was brought out in filthy bowls. The food was stuck hard onto both bowls and the inside of the Mac and cheese bowl looked like someone scraped the inside with their fork. I don't ever complain about food when I go out but I could not eat out of that, it was disgusting. I brought it back and asked for a new meal and was told the bowls were dirty from their gloves but if that was the case it would not have been hardened on like it was. I tried to wait while they made a new meal but they insisted they would bring it to me so I reluctantly went back to my seat. After 15 minutes and watching the same girl that brought my food initially deliver food to several other customers near me I finally went up and asked if mine was ready. I was then told by someone new that she didn't even know she needed to make anything new. (Meanwhile, at least 4 other employees that had been present when I asked for a new meal were still there, and none acknowledged me when I came back for my food. I'm beyond disgusted with this place and will never be back. I understand things happen but the least they could do was make it right and they couldn't even be bothered. read more

I have found this and other Panera locations in the Capital Region to be miserly with the amount of meat that they put on their half sandwiches. I have to take my sandwich back to the counter and show it to the sandwich maker and then they finally put a bit more meat on the sandwich. Just Wednesday night, I bought a soup and half sandwich to bring to my wife from the newer Panera near AMC Hospital on New Scotland Ave. in Albany. My wife did not taste or sense any chicken on her sandwich until her last bite of it. The miserly meat has greatly dampened my desire to buy sandwiches from Panera, although some of there soups and baked goods are fine. At the East Greenbush location, I have experienced miserly meat pretty much every time I order a sandwich there, while my wife has had better luck with her sandwiches. I am not a big eater which is why half a sandwich should due, but when it is supposed to have meat, it should have a decent amount. read more

This is absolutely my favorite Panera location, it is amazing!!!! If I averaged together how often I go there, I would put it at 2-3 times per week, no exaggeration. I would say, since my discovery of a love for Panera's, I have ordered upwards of 100 times, and again, I don't think that is an exaggeration, and have only had maybe 5-6 times that I have ever had a problem with my order. And when I say problem I don't mean that my meal was entirely messed up. One time I asked for country bread instead of the asiago baguette the Asiago roast beef sandwich comes on, and I realized I really love that bread. Usually the only issues I have is my side choice is forgotten, which isn't a big deal because you have plenty of food to eat as it is. Now some people will criticize Panera and say its expensive, but I say you are paying just as much as you would at a McDonald's or Subway, etc. and the quality of food is better. Also, I would say majority of the staff here is excellent. I have a few that I I think are a bit flighty, but those are few and far between. They are excellent there! read more

I never really loved panera. I thought their bagels couldn't hold up to independent bagel shops in NJ. Their everything bagel should be renamed a some stuff bagel. The cream cheese they use doesn't taste that good either. So now I'm trying to drop some weight , eat better, and using the my fitness pal app which is great. We're at panera today and I'm looking at the food and noticing that they don't post calories on their fold out menu. So I break out the app. Most of the sandwiches I like fall into the 700 - 980 calorie range. I'm shocked. I thought panera was supposed to be the better choice. I usually get a bacon turkey bravo. This clocks in at 790 calories. A Big Mac is only 550 and the Wendy's spicy chicken sandwich is 530 calories. So if your trying to limit your caloric intake, panera is not the best choice unless you want their small apples, which I opted for today instead of chips or additional bread. Some of the bread is good, but I can get better and cheaper at Trader Joe's. Panera seems to have pulled the wool over most people's eyes as a healthy choice/alternative. I'm not buying into it. I know a Big Mac isn't the healthier choice...but I'm really surprised at my findings about panera. Eating at home is still best. read more

Terrible service, rude employees, dirty. Today they told my husband & me that they don't serve dark coffee after 2pm. Huh? We waited 15 minutes for them to make some for us, when it didn't happen, we asked for a refund. The employee told us the manager didn't want to come out of his/her office to do the refund for coffee...another 10 minute wait. Tables & floor dirty. Never again! read more

its a panera bread you get what you expect, clean food and the same old menu

being from the city, I found this panera location is the only one to ever paid attention to my order or request. All the other panera in the city whether Manhattan, Queens or Brooklyn always get something wrong (either they forget the chicken, the crouton or the spinach etc.). I am a happy customer at this location :) read more

Awful awful.first of all both people at register very slow.might have been new but where is a senior employee or manager to help out .people in line not happy.food overall was good but this store has bad managers.awareness leval very poor.I just ask general manager or district manager to just go and sit at table 34 facing bathrooms and service area.never have I been to a place so dirty This was not shift dirt this was details.floors tile bases very dirty.take a look at how discussing safety cones r.nobody managing front of house.need to much better train bus people again management job.I'm in the restaurant business and really like panaras concept.but don't take my word see for yourself bad leadership and awareness. read more

If I could post a negative star I would. The food was disgusting and I am far from a "picky" person. How can a "grilled cheese" be this bad? Take 2 pieces of bread that looked and felt like leftover toast from morning, place a cheese spread in between, and call it a day. A complaint to staff and the same sandwich appeared with "additional cheese" added. They made McDonald's look like a viable option. read more

I like Panera food generally, but this place is consistently lets me down. The frequently don't have the bread for the sandwich I ordered, and just as frequently get the order wrong. I just got home with what was supposed to be broccoli and cheddar to find chicken noodle in the bowl (checked my receipt and it says broccoli cheddar). I blame the first problem on management and the second on staff. read more

Best take out ever, easy ordering, friendly staff. I watched the cook make our sandwiches and it was like watching an artist. Took his time and made it perfectly to our specifications. Would go back again and again! read more