One of the worst Panera bread's I have been too and I love Panera bread. Walked into this Panera bread wanted to order bagels for tomorrow's breakfast they were completely sold out!!!! I never heard of that happening at Panera bread before. They only had a few pastries left and that looked like it had been sitting out all day. I'm driving to the Panera bread in Summit. If this store is not going to represent Panera Bread the right way they should just close this store down... read more

On my way home from shopping yesterday I decided to go through the drive through since I had a sleeping toddler. I am very familiar with Panera as I am a regular customer so the drive thru is perfect since I know the menu well. I ordered my you pick two, 2 kid meals, and a full turkey bacon bravo for my husband. They had me pull off to the side and wait since it was a large order. Everything was smooth and they were quick to bring out my order.....then I get home to realize they forgot my husbands fill sandwich! I live 30 minutes away so I was not about to go back to get it. I decided to give them a call and nobody answers the phone (I called 12 times in one day!) then I decide to call the order to go line and figure surely somebody will answer to take orders and nope, no answer. I finally called the customer service number (800 number) and they were nice and gave me an entree reward. It would have been nice to get maybe a free cookie or something for the trouble but I'm thankful ill at least get the sandwich I paid for next time and I'll be sure to check my bags. read more

I have purchased coffee and food from this location before with no issues. However, today I purchased a large iced coffee and food for myself and a blueberry muffin for my kids. Instead of a large, I received a regular size iced coffee. When I tried to explain to the drive thru worker that I ordered a large, I was told this was the largest size cold brews come in. I have previously bought large cold brews here, so I know that was untrue. I was fine paying the large price for a regular iced coffee, but, when I got home, I found they did not give me my blueberry muffin. I tried calling the location multiple times, however, my call was not answered and the voicemail is not set up. I understand these issues might be trivial, but I am out almost 10 dollars in one poor trip. I will not be going to this Panera again. read more

So YAY for a drive thru, but the first time I came the wait was like 20mins... I am sure they are working out the kinks since they just opened. I ordered two soups both Chicken Noodles, the guy at the window realized he gave me one wrong soup, I waited a bit longer to get my other CN soup, he apologize and just let me have the other soup too, I thought that was soo cool and nice. The soups were good and the mac n cheese never ever disappoints! Fast forward to yesterday, we came no wait at the drive thru, we got a tomato soup and a french onion type soup and on the 3min drive home the soups were cold and were sooo watered down, I usually guzzle down a tomato based soup, but this was un eatable. It tasted like pure water. Severely disappointed as I have never been to a Panera's and been this let down.... I am rooting for this location as it is just too close to my house and Panera generally is good! ( At least the Summit location) So come on get it together Rialto! read more

This is one of my favorite places to get food. however, this is by far the slowest Panera i have EVER been to, I'm talking about making me late to work slow. The last 3 times it's taken 10 plus minutes for them to even take my order. No one in the drive thru at all and I'm waiting 20 minutes plus to receive my order! This is trash read more

This place is the bomb. I've been coming here for a year now and the food is always delicious. The employees are always super nice. If they make a mistake they fix it fast. But if you never have Soufflés why is it still on the menu. read more

Bad service. Can't ever get an order right. With no line in drive thru.This place is a joke.Im so disappointed in this establishment.

Just finished dinner at the New Panera which features a drive thru. I must say I usually get good quality food at Panera. Tonight was not the case. I ordered pick 2. I chose a grilled cheese and potato soup. When I went to find a table I discovered nearly everytable was dirty with crumbs or liquid. I washed a tabke for myself then asked to speak to the manager. It took the manager over 3 minutes to come out of his office. I. I formed him about the dirty tabkes. He said he would take care of it rigjt away. 20 minutes later someone finally came out to clean tables. I know you busy your own dishes but they should checkthe tables periodically. On top of that the food was awful. Soup was thin and lukewarm and sandwich was dry. I do not recommend this place. read more

Service is cool make sure to call them just in case you want a bread bowl as sometimes they run out. But they're awesome and always friendly when i go read more

I placed an order for Chicken Noodle Soup at the drive thru. I got Broccoli cheddar soup instead and found this out when I got home. Have been a customer of Panera for many years so I didn't check my order. Don't like Broccoli Cheddar soup so I called the number on the receipt. No one answers their phone. Tried every line and goes straight to voicemail, ever the phone order line??? I would definitely check every order from now on, I am NOT a HAPPY Customer Panera!!!!! Terrible customer service.:( read more

My wife and I stopped by on an early Sunday morning with our 6 month old to enjoy some time out of the house and catch up on some reading/school work. We used the self service kiosk and then went up to the bakery section to make a separate order. We were greeted by both an employee and the manager. Shortly after sitting down our little guy fell asleep and we noticed that the music was really loud. We figured he'd sleep through it, however an employee was nice enough to stop by and ask us if we'd like her to turn down the music. We said yes and she promptly lowered the music to a much more comfortable level, which we were very thankful for. Later on the manager stopped by to pick up our plates and to ask if we needed anything. He again apologized about the music, which I thought was very thoughtful of him. Overall we had a very good experience and would like to recognize the thoughtfulness and attentiveness of the Panera staff. read more

The service is superb! My Dad is elderly and sometimes he forgets due to memory complications. They are very patient and helpful in getting his order correct. The manager, Gabriel, is a "working" manager. You will see him helping out wherever he is needed. He always greets us and the staff is very personable. The restaurant is really clean and nicely laid out for comfort. The food is good and the breads are top notch. I love their avocado and spinach breakfast sandwich on whole wheat bagel!!! I love sitting, eating and talking with my family over a meal, here. read more

Imma keep it real a few years ago when this location opened up. It sucked. They couldn't get a single order correct or on time. But somewhere along the way things changed and that change needs to be recognized. At least once I week I bombard this location with a large and complicated online order. I try my hardest to trip them up. I am like a ninja the way I sneakily use that customization button. Adding things and removing things with a click of a button. But do they screw up!?! Do they trip out?!? Not a chance this place on their A game! They don't have a B game. They pay attention to detail and sculpt the custom orders I create with intense pride and passion. And my order is always ready on time placed upon my ready pickup Altar as an offering to me a humble carb craving god. So Thank you Renaissance Panera bread for always having your castle in order. Keep up the good work and stay crusty!! read more

This is my first time writing a review on yelp, but I felt like I just had to! I come thru the drive thru mon-fri before I take my daughter to school and my bagel and coffee is always on point, but that's not why I took the time to write this. It's because the customer service from Marlyn at the window is just awesome and she's part of the reason we come here instead of Starbucks. Thanks Marlyn!! read more

2nd time going to this locations and the staff are very nice and professional. It's time we would take our tie and the staff wouldn't rush us, thank you for that. The only reason why I am giving them a 4 is because the floors where very dirty and where we sat down at you can see some crumbs on the floor. read more

I recently ordered food for two online and everything was absolutely great! Soups were hot, bread was fresh and not old or stale. Overall a great experience! I look forward to going back. read more

Love the Bravo sandwich. Would recommend ordering online .. you can walk right in and pick up food. A little pricey but a great variety of choices and the pastries don't disappoint. Try the mix and match meals to try a variety of sandwiches and salads. read more

Worst subway ever the lady was acting rude forgetting what we order looks like she was high, and so little tuna on my friends sandwich not even giving no effort into it took almost a hour to have our food ready ! Never going again !! Pp read more

I placed my rapid pick up order for 11:20am, I arrived 2 min early so I waited because it was not on the shelf. At 12:30 I realized it was taking way too long and I had somewhere I needed to be. I asked an employee behind the counter (where the food is being prepared) if they had an order under my name. He pointed to a bag on the right corner of the counter that had been sitting there the WHOLE TIME. I grab my order and I had ordered hazel nut coffee also but I was running late so I went to go serve myself and they were out, I go to put dark roast in my cup instead because I was pressed for time and they were also out of that. I informed the employees at the front of the store and they said they could start brewing a pot and it would take 5 minutes. I already spent 15 min there waiting and getting my order so I said forget it and left, as I was going to be late. I'm not happy. I've never been to that panera and little disappointed because it's closer to my house. My receipt was not checked off by an employee either so I can only assume it was forgotten. 2 stars for the food being okay, would have been better if my soup was warmer, since it cooled down. read more