Ordered a Premium Family Feast. Received a half order Salad, we drove back to show them and they were rude about replacing it. Sandwiches were mediocre at best and one half of one had 1 slice of meat on it. Totally slapped together and absolutely not worth the price. I will not go back there again. read more

Service was bad person taking order was rude. They did not have any side to go with the main order they were not willing to substitute anything else for missing sides. read more

The girl working recognized my name from High School and purposefully messed up my order. Dylann poured a ridiculous amount of syrup into my coffee to the point of it being undrinkable. It was thick and I couldn't mix it. It tasted like a blend of different syrups that took up approximately half of my 20oz cup. I have worked in food service industry myself, and I can confirm that this is no accident. It is so upsetting that workers at this establishment are this unprofessional and let their feelings mess with other people's health and money. Will not be coming back. read more

Terrible! Terrible! Terrible! They have gotten my sanwhich order wrong 5 times. The last time, very slow, few customers sitting down, I said " Napa chicken salad with slice grapes " because I am so close to calling corporate. Girl looked me right in the eyes. Still got it wrong! Unbelievable! The grills are always dirty as hell! Very Slow! I waited at least 15 minutes few times. The health department and corporate needs to needs to pay a visit. As I feel right now. The place needs to close down! read more

Consistently slow, EXTREMELY rude to customers the past 4 times I've gone, orders wrong, hair in food. Awful customer service. I come here very rarely now and if I do it's for either a bagel or a soup since they aren't capable of much more than that for any given order. Coming here is few and far between and I will usually drive the extra 10-15 min to go to a different Panera. Pick up orders take on average 30 min for something simple. Wouldn't be so upset if they weren't ALL always so rude. read more

The food here was mediocre, I ordered a Mac and cheese bread bowl and it was not a bowl. I received a ball of bread with no hole in the top to put the Mac and cheese in. Once I thought the struggle was over, I went looking for my silverware and found none. I had already driven away, and I had enough at this point. I also ordered two smoothies and the amount of unblended once was simply unacceptable. I would start drinking, then the smoothie would not come up the straw due to the ice clogging it. There was also rotten lettuce in my bacon bravo and I simply had to throw it away. The drive thru was completely empty, it took them 15 minutes for them to get us everything we ordered minus the silverware. I would not wish my worst enemy to come here. read more

Came here for a late snack. Stale bread and dripping ceilings. Sanitation hazards abound. Avoid coming here at night and on rainy days... add some rain water to your drink. I would avoid this location. read more

Panera Bread - Sandwiches Near Me - Rochester Hills, Michigan

We waited 45 minutes for two mac and cheeses. We were the only ones in line too. Would give 0 stars if I could.

I ordered the turkey avocado melt thing and there was little to no avocado. Usually from other locations my sandwich is overflowing but this is very disappointing. read more

Panera Bread - Sandwiches Near Me - Rochester Hills, Michigan

Staff is super friendly and helpful in the evenings. Hapoy to spend my lunch break here! Food is so yummy!!!

Just dropped a big catering order on this store since the Troy Panera waited until I called them @5:30 am to tell me they did not have electricity and were not going to be able to handle my order. I spoke to a Laura (I believe) and she was super, she understood my situation and had my catering order ready in time so our event was saved. I always frequent this shop and cannot say enough good things about their service and the food ... well it's Panera. Many Thanks ! read more

Awful service, very rude. 0/10 on service. 0/10 on the food. Terrible experience. Will not recommend them to anyone that likes good food or people for that matter. The "manager" just stares at you like you're a criminal or something... very bad manager. He should be let go, and it would be a little better. 0/10 all in all. Nobody there were wearing gloves, and it was disgusting. They were definitely not being COVID safe. Then they decided it would be a good idea to pull their mask down to talk to me. read more

Paneras back at home are pretty high end. The stores are clean, the workers are professional, and the food is fresh and tastes good. I can't say the same for this one. It's run down, doesn't seem clean, and my friend even found a sticker/label in her soup. Gross. Won't be coming here again read more

Panera Bread - Found a label/sticker/??? Mystery thing in soup. Gross. Won't be coming here again... - Sandwiches Near Me - Rochester Hills, Michigan

Horrible experience, terrible service, this company has gone down hill. They were out of almost everything we ordered, almost every location you go to is closed. I went to the particular location I am rating and they messed up my order giving me the wrong bread which gives me a bad stomach ache. This is not the first time they have done this. I think I'll go to buddy's pizza instead! Edit: My friend just checked her food and she didn't get salad dressing! read more

Best to avoid this location. The problem? They hire very inexperienced people - then expect the store to run professionally. Maybe for a high school cafeteria... Always some kind of drama here. The food? I'm sorry - it doesn't matter when the staff is incompetent. read more

There were only two people working and drive through and kiosk ordering were unavailable. It was mobile order only and nothing was going through, so Erica gave me my meal for free for the inconvenience. She went above and beyond during these hard times and should be recognized. read more

I love Panera. All Paneras. I'm particularly fond of their basic deli sandwiches, although the cream of chicken and wild rice soup is ah-may-zing. I've never been to a Panera where the staff hasn't been perfectly friendly and helpful. I like this particular Panera because of the way it's laid-out, there are almost two distinct sections: one side is more like a coffee-house, which has smaller tables and the other is a regular dining area with larger tables and booths. I went to study on a Friday afternoon and it was relatively quiet and quite comfortable. My only complaint with Panera isn't really a complaint at all as it really has to do with my extreme lack of will power when it comes to delicious treats. They offer any bakery treat for 99 cents with a meal, a deal of which I have never nor will ever be able to refuse. I really like their chocolate duo cookie and their cheese danish. Yum. read more

Filth Flies...put that sandwich down!! 1. Service-I used the automated kiosk. Not too bad, but they should use the shopping cart icon like Amazon. I didn't know how to go to payment. This is a corporation-wide problem. 2. Sanitation. You know, I think it's part of climate change that there are so many filth/fruit flies in Michigan even in January! I have this problem at home, too. But-perhaps they have a plumbing problem, or are not taking the garbage out soon enough. One lit on my sandwich, and, being a "Sheldon" I threw that half-sandwich out. Can't afford to be sick. 3. The food and drink tasted pretty good, and came fast. Again, the kiosk didn't acknowledge my pager number when I put it in, but all was well from that angle. read more

Worst Panera location EVER!!! Awful customer service and just plain rude. Waited in line for almost twenty minutes when I finally get to the front to place my order. An indifferent cashier tells me they are no longer serving breakfast and half the bread was sold out. This is all before noon. I love Panera but will never go to this location again! read more

Poor management. Closes early often. Went in to get coffee with prepaid subscription and was told no they were only doing delivery (not due to covid). read more

This is my favorite Panera location, the people are always friendly and efficient. I'm bummed that Mike is not working the counter in the mornings like he used to. It was kind of nice walking in the door when he was behind the counter and would greet everyone wit a smile and a good morning! read more

My friend and I stopped by Panera for breakfast before our drive up to Traverse City. I had the egg white, avocado, and spinach breakfast power sandwich along with an iced tea, and it was all reallly good! Anything with avocado is automatically delicious in my books. The sandwich was also filling and held me through for the ride up to Traverse City. Would I come back? I love Panera breakfast sandwiches and would definitely come back. read more

Connected with daughter at noon. Had apple Fiji salad. Was so so and pretty skimpy I might add. Coffee was good and fresh as usual. Next time I'll stick to the baggels. read more

Panera Bread - Fresh apple Fujitsu salad - Sandwiches Near Me - Rochester Hills, Michigan

This Panera, like all the ones I've been to, has a much older crowd. I love Panera, just not this one. This is the worst location I've been to. The employees are slow and rude. Parking and seating is terrible. I'm not a fan of most Panera sandwiches. The reason I only gave this Panera one star - I ordered an Asiago Roast Beef sandwich, it's made with one tiny sliver of processed lunch meat, a tomato slice, and a TON of lettuce and red onions for about $7. I was so disappointed in the small amount of meat at such a high price that I wrote an email to headquarters. I was kind and just suggested they add more meat. I got a follow-up call from this location by the manager and in a very snotty tone she said "that's just how we make them and we did nothing wrong." I merely made a suggestion, I don't think it warranted that rude phone call. read more

I love going to Panera, and this store is no exception. While there is nothing noteworthy about this store, over any other Panera, it still is a worthwhile visit. The menu is great, soup and sandwiches, and the service is fast (great for lunch or a quick dinner, nothing fancy though). There is also a wide variety of bakery goods and pastries. I highly recommend this chain and will go again. read more

Panera Bread - Sandwiches Near Me - Rochester Hills, Michigan

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I like Panera Bread's food, but this location isn't very good. It's the closest location to my home so I end up going anyways. The managers have nasty attitudes with customers and staff. Staff are frequently telling me they can't make something I've received there before (A decaf coffee with chocolate sauce in it or a sandwich without red onions). They also seem to run out of almost everything by dinner time and will often substitute toppings and breads without asking. Last time I went I was ill and asked for a grilled cheese sandwich and chicken noodle soup. They were out of the soup and obviously american cheese too, without asking they put smoked gouda cheese on my sandwich, figuring I wouldn't notice because it was orange I guess. Didn't find out until I got it home, and I ended up throwing it out because I don't like smoked cheeses at all. Parking is awful too, but that's not really something they can control. read more

I'm usually skeptical of negative reviews but it's easy to see why there are so many for this location. Another reviewer nailed saying the staff tolerates you. Not at all friendly. I stood there for several minutes waiting to order without getting acknowledged. I had to say something to get service. It was not busy. I also heard them tell three different people they were out of items at nine am, which other reviewers have mentioned. read more

Worst panera Bread ever - go to the one on ADAMS Road This one always gets your order wrong - always without fail Super slow Better yet get a soup and salad from the meeting house just as cheap and so much better service and food read more

This place has a problem. Employees act like they are tolerating you, uncoordinated as all get out at times and one heck of a worn interior. The booths are worn (seats) in the big booths and the layout is just not well designed. It has 3 large booths total, a handful of small booths and a mish-mash of other set ups. Probably the worst location in the area. read more

This location is terrible. They are extremely slow and don't care about waiting on customers. They never keep up with coffee and run out of everything. I have been to many locations. They should shut this one down. Recommend the location at Adams Rd. read more

Food was good. Love the soup and sandwich combo. Crowded and busy. Parking is a challenge at times.

OMG. I ordered the Thai chicken salad. HORRIBLE. I couldn't get that rancid taste out of my mouth. Even email company a complaint.

This location is very busy, hard to find a table to eat at. A worker came around and attempted to talk and wipe down tables while customers were still eating which is odd. The bathroom was so gross and only one working toilet. Also my friend order a sandwich and soup which came with an apple and the apple looked old and disgusting! Overall I would much rather go to the Panera on Adams or Rochester Road. read more

I used to like panera but this location was bad. in general panera is expensive for what you get so the service and quality should be good, it was not. they were out of multiple bread sauces and toppings. then they made a sandwich for my fiances pick two instead of the paninini she asked for. service staff was laughable, they dont talk to you like they should at all and manager was no better, i was in this industry for years and quite frankly this place was one of the worst experiences of its type i have had in years. will not be going back read more

This is my favorite Panera location and has nice staff, but that being said, it's looking and feeling old and tired inside. The very uncomfortable booths feel like they are about to fall apart, with deep grooves in the seats that sort of force you to sit in them. The backs are wobbly. The food is fine (albeit skimpy portions for the price,as expected at all Panera locations), but something needs to be done about those booths. I think it's time for a little remodel inside. read more

Stopped to read my book a have a cinnamon crunch bagel with honey walnut cream cheese and some coffee and to my surprise got a free pastry for my birthday. read more

Panera Bread - Sandwiches Near Me - Rochester Hills, Michigan

I have finally figured out how to write a review for this place and I just want to say how awful the service is. Some staff are friendly but most are just rude an don't talk. They forget side breads, an give attitude when asking a simple question. They did not tell me I had to register my card online before using it an "used" it 3 times. And the 3rd time someone finally told me something. I have not had good experiences at all the last 6 times I have gone all together. read more

They won't let you phone in an order anymore. This is really inconvenient for me on my busy lunch hour. I will no longer choose Panera for a quick bite. read more

WOW. This place reminds me of home! The whole staff really connected with me, and took a interest in my life. When I ordered, the sweet young lady even recommended the Chipotle Chicken Avocado Melt, and it was prepared to perfection. I am very impressed, and would recommend this to anyone who has a passion for food. read more

To this location I say: if you don't want customers at 5:30 in the morning, then why are you open at 5:30 in the morning? I couldn't have been more angrily stared down by all three employees when I walked in the door if they tried. The girl behind the counter was clearly pissed I was here, and when I asked for a second she angrily stomped away and then returned less than a second later to stare at me until I ordered my measly bagel and coffee.... read more