Paneras can be notorious for bad service and getting orders wrong, but this store is the absolute worst. In less than 2 weeks apart (May 2026) - ordered from the app and both times, they missed a main component of the order. First time - ordered bread bowl - got it, but not the soup for it. Like WTH? Second time, ordered Pick 2 and entire sandwich missing. Called both times and got same manager who actually said it was because they were "busy" - what? Then offered to have her team make my sandwich if I drove there (I ordered delivery precisely bc I didn't want to go there! And it seems from other reviews this is her standard response). After a lot of back and forth with her, and her litany of excuses, she only refunds me the cost of the sandwich after saying she'd refund the total order and when I called back again she actually said - "you got everything else right?" WTH is that? Yeah a half lunch - piddly cup of soup and salad for rest of my family that was missing components in it as well. After leaving me on hold for 15 min bc she was having issues with the computer when I called back - she finally refunded me the total - or said she did, remains to be seen bc it isn't reflected in my bank statement yet although the single refund for the sandwich was instantaneous. The most infuriating thing - both times the bag had the receipt list of all ordered items and yet, they still couldn't be bothered to actually include all items in the orders. Reading the reviews it looks like this is a systemic problem with their delivery service. And to be clear, it wasn't the drivers' fault either - both bags were brought timely and bags sealed. Needless to say do yourself a big favor and definitely don't order delivery from here, and I'd say don't even visit this store to eat there bc the level of incompetence, from their nonexistent QC to a manager who is clueless and obviously doesn't know what she is doing is unbelievable. Ugh! read more

I am submitting this review regarding a recent order placed through Uber Eats from the Snellville, GA Panera location on May 25, 2026. My household relies heavily on food delivery services due to my responsibilities as the sole full-time caretaker for my 75- and 80-year-old disabled parents, both of whom live with me. They have severe mobility, hearing, and vision limitations, and my mother also has post-stroke aphasia, which makes communication extremely difficult. In addition to caregiving, I work full time in HR management, averaging 60-70 hours per week, while also caring for four dogs and volunteering with two organizations. Because of these responsibilities, reliable meal delivery services are not a convenience for us -- they are a necessity. Panera has historically been one of the few places offering healthier food options that work well for my family, which is why I continue to order from them through Uber Eats. Unfortunately, this latest experience was completely unacceptable and, more importantly, not an isolated incident. The Uber Eats driver, Carmen, was professional, communicative, and delivered the order promptly despite rainy weather. Carmen deserves recognition for excellent service. The issue was entirely with Panera. Our order was very simple and included soup bowls, baguettes, smoothies, and other items appropriate for dinner. Instead, Panera sent an entirely incorrect order containing soggy chicken sandwiches and food that did not remotely match what was listed on the receipt. The delivery bag was sealed, meaning the Uber Eats driver had no reasonable way to verify the contents. Ensuring order accuracy before sealing and handing off the order is 100% Panera's responsibility. This mistake left my elderly parents without dinner and forced me to immediately interrupt a critical work project to make an emergency grocery store run and cook a replacement meal. What should have been a simple delivered dinner turned into over two hours of disruption, stress, and unnecessary chaos in an already demanding evening. What makes this even more frustrating is that this is not the first time this specific Panera location has made major errors with Uber Eats orders. In fact, several of my recent orders from this location have been incorrect. At this point, the repeated lack of quality control demonstrates a consistent operational issue. I followed the Uber Eats support process, submitted photos of the incorrect order, and documented everything appropriately. However, a refund alone does not compensate for the time lost, the stress caused, or the disruption created for my family. Additionally, Uber Eats only refunds the meal cost -- not the driver tip -- despite the fact that the driver fulfilled their responsibilities correctly. Carmen should absolutely keep the tip, and Panera should bear the financial responsibility for the error, not the customer. To be clear: The driver was not at fault. Panera packed the wrong order. The receipt clearly reflected what I actually ordered. This has become a recurring issue with this location. I expect: A full refund, including the tip. Direct follow-up from customer service. Corrective action and accountability measures at this Panera location to address repeated order accuracy failures. At this point, I do not plan to patronize Panera again due to the ongoing pattern of poor service and lack of quality control. Reliable food delivery matters, especially for households caring for elderly and disabled family members. Panera's repeated failures have made what should be a helpful service into a recurring source of stress and disruption. read more

Panera Bread - Receipt and charges - Sandwiches Near Me - Snellville, Georgia

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Everything was fine until I found hair on my sandwich and THEN another hair in my partners side of Bread. Hair central.

Friendly staff great food , and excellent customer service, Chris, the Mgr. Runs an outstanding location!!! Keep up your Best work! Thank you for Your customer care! read more

It's freezing temperatures outside, why on earth is it the same temperature inside the restaurant? My coffee was poured fresh and quickly cold. I guess they want to freeze you out so you don't stay long. I will never visit here again. What can you Improve: When your customers are telling you it's cold inside, do something about it. read more

I am always disappointed in the food and service when I come here. However, this was the last straw. I went here for avocado toast 1 week ago and as I look in the container I see a large dead moth in the container. This place needs to be closed down. I will never come back. Absolutely disgusting. read more

Panera Bread - Bug in my food. - Sandwiches Near Me - Snellville, Georgia

Panera Bread is one of my favorite go to places when I'm unsure of the restaurants near me or when I am at work. I thought this would be no different. WRONG!!! I completely understood that my food would be running behind because it was on a Friday evening. What angered me was there was NO DRIVE THRU ATTENDANT to give your name to. The car in front of me was waiting for 10 minutes then drove to the window for service. It wasn't even lit up...I too gave up and drove to the window and there were two employees gathering an order-they peeped me but didn't acknowledge me. I had to wait a few minutes for one of them to finally take care of me. I did let her know they had a line behind me at the speaker and she said that they had large orders... okay. The food was absolutely disappointing. I ordered two sandwiches, the spicy fiesta and the chicken avocado both with tomato bread as it's normally so good and soft. Not this, it was not toasted nor was it soft or fresh. There wasn't even the sauce on my fiesta sandwich. If I was new to Panera Bread, I'd never return that's how terrible it was. read more

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This location I usually have no problems with but the put cashews in my food and caused me to have a severe allergic reaction....they are nonchalant about the entire thing . They often get orders wrong , be careful if you have allergies read more

Panera Bread - Tuna Salad Sandwich - Sandwiches Near Me - Snellville, Georgia

Last time for us. Everything is ALWAYS WRONG! Sick of buying and getting home to poorly made sandwiches and missing items. Or y'all could have cut up more tomatoes!!! read more

Panera Bread - Guess yall ran out of tomatoes - Sandwiches Near Me - Snellville, Georgia

For the second time in a row, they left off half of my order in the delivery. Then they told me I can drive there and pick up the missing items....WHY WOULD I GET DELIVERY IF I HAVE TO DRIVE IN TO GET THE REST OF MY ORDER?!?! This store is trash and whoever was night manager on 2/14/26 was horrible read more

The food fortunately is fine. But the restaurant is completely filthy. No excuses. Where is management?

I love Panera bread and I call Panera bread my Happy please , except for the creme brulee muffin for a $1.99 it's to small one bite and it's gone read more

So tired of ordering on their app and then only to pickup and get home with whatever....zero attention to detail. I order Bacon Egg and Cheese Bagel sandwich. Easy right. Wrong. I get whatever. One day may be sausage. Another something smeared with avocado. They could care less. Check your order. Guarantee something is wrong. read more

I have mentioned to my guy on several occasions that this location is not like it use to be. The service is slow, no hello when you walk in. I always have to clean off the tables. The one I started to clean off today was broken and almost fell on me, so we moved to another seat. I ordered the chicken ciabatta but on croissant and asked them to put the chipotle sauce on the side. Have you ever had a flat cooked egg hard on a cold sandwich. The cheese was hard because it was cold. The egg was cooked hard and must have been cooked earlier. No sauce on the side. My guy who will eat anything, did not finish his sandwich because he said I just cannot eat a cold sandwich. Whelp - we will not be back anytime soon! read more

What the f is this? No cheese, no mayo...no nothing! Dry a sandwich. What else can I say? Waste of money. I had to go home and add things. read more

Panera Bread - Dryness! - Sandwiches Near Me - Snellville, Georgia

The food is ok but this location is always dirty whenever I go. I have to request to wipe the tables and the floor seems like they just don't care. Really sad because this location used to be different. Today I noted a broken ceiling tile and a table beneath it. See pic. read more

Panera Bread - Sandwiches Near Me - Snellville, Georgia

I ordered a bread bowl soup and they didn't put in the bread bowl because "they ran out". We gone several times, different times of day and they NEVER have bagels. Their bagel racks are so small and they don't make enough bagels for their customers. I DON'T recommend this place at all. No pictures because they never have the food we order. read more

We have yet to come into this Panera and not have them mess up our order. We ordered 2 bagels and 2 bear claws eating in. We placed our order and were handed the buzzer that tells you when your order is ready. The buzzer goes off and we go up to get our order. There was literally one bagel sitting there. We literally bet each other on what they were going to screw up. So while they scrambled around getting the rest of our order, we were forced to stand there. Panera when are you going to do something about your horrible customer service? It's not just this store in Snellville either. We've been to several other stores and it's the same at each store. Either poor service or bad attitudes. read more

The drive thru alone takes a solid 25 mins to go through, even with one car in front of you. The inside feels like it hasn't been updated since the beginning of time, crusty and old and unclean. Ew ew read more

I have been a loyal customer for over 10 years. The drive-thru lane staff is nice enough. Unfortunately, I've watched the steady decline of this location over the years but it appears to have picked up speed in the last year. The wait times, incidents of incorrect orders, and running out of items or machines not working have increased. I overlooked all of that because of the complimentary baguette that I receive with my soup. But I when I looked at the baguette that came with my soup today is was a fraction of the size. It was literally 1.5 inches (yes...I measured). I guess they're running out of bread. I'm being forced to find another location and that saddens me. read more

Foods recommended: Turkey chilli, orange scone, bagels Foods not recommended: chocolate chip cookie, bear claw, chipotle chicken sandwich, cobb salad read more

I felt like a discovered a secret. Why didn't anyone tell me the soup and salad would be THIS good. This is located in a very busy shopping area and is great access for people on the go. Groups meet here as well. The tables are spaced out, the staff wear mask to meet social distancing standards. read more

Panera Bread - Ten Vegetable Soup and fuji apple salad - Sandwiches Near Me - Snellville, Georgia

It's absolutely gotten out of hand and completely confusing now! I walked and had no idea if I had to wait to order with an actual person or not! They have these iPad like ordering devices now. I placed my order and ended up having to asked one of their employees for a regular sized cup and wasn't told that their ice dispenser wasn't working! What joy to drink luke warm Mountain Dew absolutely NOT!!! Totally disgusted, and will not go to another restaurant again! read more

Avoid avoid avoid this location at all costs! This is my second time giving them a second chance to get an order correct and it fails me every time. Even with the mobile order, they can't even get it correct. And on top of that the service is extremely slow and they just seem to not care anymore and as far as reaching customers expectations. I asked for cheese on my sandwich actually paid for it and it's even on the receipt taped to the bag. Not only did it not have cheese, It didn't have any mustard. Like what fast food restaurant makes a normal sandwich with no condiments on it???? I love PB but I'll be finding another location nearby I'm done with the one on scenic hwy !!!!! read more

You guys are already familiar with Panera Bread...I'm mean who isn't?! Great chain with options galore from sweets to soups. This location is very similar to all the others, which is why I adore Panera. Consistency! Friendly staff, fast and accurate orders, and healthy options! Today I chose the pick two. I was treating myself so for an $11 splurge, I chose the turkey chili and fuji apple chicken salad. I literally waited till the official first day of Autumn to grab me a bowl! Panera's chili is full of all the goodies and more that will probably have me returning later this week for more. It's hearty but guilt-free. Paired with the baget, you can't go wrong! The salad was fresh and sweet, and the dried apples work well with the pecans and juicy chicken breast. read more

Panera Bread - Fuji Apple chicken salad & Turkey chili - Sandwiches Near Me - Snellville, Georgia

Service is ok. Managers are rude. Didn't make my food eighth but had a attitude with me. Won't be coming back and I really don't recommend this location. read more

I use to adore Panera back in the early days. It was a real treat to visit and the quality of the food was stellar. Recently the quality has declined sadly. Today I got my usual broccoli cheddar & fontega chicken pick 2. The soup was good (that one seems to stay consistent) the baguette that Panera is famous for was different. It was stretchy & chewy. It seems like they may have a new recipe or new venders. The quality of my sandwich and presentation was very poor. I don't know what's going on with Panera but I think they are going to be a thing of the past for me. read more

I love coming here after the gym! I usually get the chicken chipotle melt and a ceaser salad with extra chicken! read more

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I ordered door dash it came late and cold with a raw egg on it and missing half the other half of my order. Went into the store and it got worse from there she confirmed I had called be for coming to exchange the order and collect the rest she confirmed what I ordered then proceeded to give me the wrong order comply. If you love bad surprises this is the place for u buddy read more

Panera Bread - The wrong sandwich wafted confirming what I ordered - Sandwiches Near Me - Snellville, Georgia

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I love Panera!! But this spot is not it for delivery or curbside orders! My order is always wrong! Last week I ordered a delivery & they dropped it off at the 1st house in my community, no knock, just left! I'm the last has in my street! The home owner brought it to but I just threw it away! This week, I ordered again! Noticed it was the same driver, reached out & they were able to stop her right before she was about to drop off at the 1st house again! Although my order made it to me, it was missing my $3.00 drink! SIGH! As much as love Panera, I will not be going again until I feel comfortable going inside! read more

They stay taking forever, and mess up the food sometimes. Love Panera Bread but man it's tough when they do all this

It has been a while since the last time I visited a Panera location. I was impressed with some of the new technologies they have to make ordering easy like ordering from your table. I went for lunch, because I know during this time of the year they have their Turkey Chili, which I love. Today I went for a pick two with that and a Chipotle Chicken Melt, really tasty as well. They're one of our customers where I work, so I know that every time I visit them they have the highest standards for food safety and quality, kudos to them for this! With all the technology our interaction with the staff was almost zero, but you could see them with a smile on their faces and keeping up with the service speed and to keep the place clean. read more

Panera Bread - Sandwiches Near Me - Snellville, Georgia

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Horrible experience! 8:15 pm on a Tuesday. Started with out of order sign on drive thru speaker. In itself not a big deal, but shows how the overall quality of this location has deteriorated. Ordered 2 salads & paid. Person at window asked me to pull forward. At the 15 min mark, 3 cars have come & gone through drive thru behind me. I call the stores number pressed option to speak to a team member. It's wrong 20 plus times before cutting off. I did this 3 times. I had come from a water workout class, so going inside in my wet bathing suit was not an option. At the 20 minute mark the next car had to pull forward behind me. At 25 min mark she brings out the food for car behind me. I have to wave her down and ask if my salads are ready. She looks at me and says nothing. I have to holler are you bringing mine out next. She says yes. Brings mine out and hands it to me without saying a word. No apology. Nothing. I ask was there something wrong with the salads? Why did it take so long. It's been 30 minutes. She shrugs and says oh I didn't know he'd made them. I say ok. She then says do do you want a pastry!? Still no remotes or apology. 30 mins! She didn't give a receipt when she told me to pull up or I would have left and called the corporate office the next day. While eating my salad, the greens were gross. Multiple loose stems. Like woody stems not edible. Panera used to be one of the top 3 fast food/Dr Mi fast food places. Will never go again. read more

Panera Bread - Stems! - Sandwiches Near Me - Snellville, Georgia

Not the best Panera I've been too but not the worst. Parking was pretty easy to find they have a whole lot to themselves. Outdoor seating is always a plus. Went to go pick up food for me and my two cousins but we decided to sit down and eat instead. Opened up the sandwich I always get and noticed a little extra blackness. My bread was burnt almost to a crisp. It was still edible and we were kinda in a rush so I didn't have them remake it. Service was just ok. Was not greeted upon entry nor were any of the tables without crumbs. Had to brush off the table I sat at myself. Overall like I said, not the worst experience I've had a Panera but not the best either. read more

Panera Bread - Sandwiches Near Me - Snellville, Georgia

This is all that needs to be shown. I'm so thrown off and appalled by how someone could look at this sandwich and think "yeah this is definitely quality enough to be given to a paying customer". What the f is wrong with y'all? read more

Panera Bread - Sandwiches Near Me - Snellville, Georgia

I very confused, because I thought this was a pretty good PB, but today I'm kind pissed, I ordered a curbside pick up which the app said it be ready on April 12 @8:37pm, cool so I'm waiting and waiting and waiting, I decided to walk-in. My order is just sit behind the register with like 3-4 online orders. The lady at front hands me the order with no apology I been waiting over 30 mins. Also I glad I didn't tip, I going tip in cash I had a whole $50 tip for $15 orders. So you really played yourself. Life is too short for this type treatment and I won't be back. read more

Trash restaurant! Don't waste your time. Customer service is poor every single time. This place have truly gone down hill.

Place is dirty. The staff are not welcoming. They are out of ingredients. They told us we had to place our order on the ordering tablets although two people behind the counter were just standing around. We placed our order but two orders had to change because they were out of certain ingredients. The system asked us to put in our pager number but there were no pagers there. We asked the guy behind the counter so he went and got a basket full which they had not returned to the charger and gave us one without wiping it. Most tables were dirty. Floor wad full of trash. Disgraceful. read more

This is one of the worst Paneras there is. Do not go here unless you have time to waste. Customer service is awful as well. The food was not good either. read more

This store is always clean and the staff is always friendly. That is very important! I tried the butternut quash ravioli. I was a lil apprehensive but so glad I tried this new treat. This flavored blend works perfectly. I wasn't a quash fan until I tried this! The squash has a slightly sweet characteristic that mixes perfectly in your mouth. Absolutely a good pick & I would most def try it again!!! read more

Panera Bread - Butternut squash ravioli - Sandwiches Near Me - Snellville, Georgia

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