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    Panera Bread

    2.4 (116 reviews)
    ModerateSandwiches, Salad, Soup
    Closed 6:30 am - 10:00 pm
    Updated over 3 months ago

    Order Panera Bread Takeout or Delivery

    Panera Bread Photos

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    PANERA BREAD ATMOSPHERE

    What's the vibe?
    Casual
    Quiet
    Outdoor seating
    Good for kids

    Recommended Reviews - Panera Bread

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    Receipt and charges

    I am submitting this review regarding a recent order placed through Uber Eats from the Snellville, GA Panera location on May 25, 2026. My household relies heavily on food delivery services due to my responsibilities as the sole full-time caretaker for my 75- and 80-year-old disabled parents, both of whom live with me. They have severe mobility, hearing, and vision limitations, and my mother also has post-stroke aphasia, which makes communication extremely difficult. In addition to caregiving, I work full time in HR management, averaging 60-70 hours per week, while also caring for four dogs and volunteering with two organizations. Because of these responsibilities, reliable meal delivery services are not a convenience for us -- they are a necessity. Panera has historically been one of the few places offering healthier food options that work well for my family, which is why I continue to order from them through Uber Eats. Unfortunately, this latest experience was completely unacceptable and, more importantly, not an isolated incident. The Uber Eats driver, Carmen, was professional, communicative, and delivered the order promptly despite rainy weather. Carmen deserves recognition for excellent service. The issue was entirely with Panera. Our order was very simple and included soup bowls, baguettes, smoothies, and other items appropriate for dinner. Instead, Panera sent an entirely incorrect order containing soggy chicken sandwiches and food that did not remotely match what was listed on the receipt. The delivery bag was sealed, meaning the Uber Eats driver had no reasonable way to verify the contents. Ensuring order accuracy before sealing and handing off the order is 100% Panera's responsibility. This mistake left my elderly parents without dinner and forced me to immediately interrupt a critical work project to make an emergency grocery store run and cook a replacement meal. What should have been a simple delivered dinner turned into over two hours of disruption, stress, and unnecessary chaos in an already demanding evening. What makes this even more frustrating is that this is not the first time this specific Panera location has made major errors with Uber Eats orders. In fact, several of my recent orders from this location have been incorrect. At this point, the repeated lack of quality control demonstrates a consistent operational issue. I followed the Uber Eats support process, submitted photos of the incorrect order, and documented everything appropriately. However, a refund alone does not compensate for the time lost, the stress caused, or the disruption created for my family. Additionally, Uber Eats only refunds the meal cost -- not the driver tip -- despite the fact that the driver fulfilled their responsibilities correctly. Carmen should absolutely keep the tip, and Panera should bear the financial responsibility for the error, not the customer. To be clear: The driver was not at fault. Panera packed the wrong order. The receipt clearly reflected what I actually ordered. This has become a recurring issue with this location. I expect: A full refund, including the tip. Direct follow-up from customer service. Corrective action and accountability measures at this Panera location to address repeated order accuracy failures. At this point, I do not plan to patronize Panera again due to the ongoing pattern of poor service and lack of quality control. Reliable food delivery matters, especially for households caring for elderly and disabled family members. Panera's repeated failures have made what should be a helpful service into a recurring source of stress and disruption.

    Bug in my food.

    I am always disappointed in the food and service when I come here. However, this was the last straw. I went here for avocado toast 1 week ago and as I look in the container I see a large dead moth in the container. This place needs to be closed down. I will never come back. Absolutely disgusting.

    Joycee W.

    Panera Bread is one of my favorite go to places when I'm unsure of the restaurants near me or when I am at work. I thought this would be no different. WRONG!!! I completely understood that my food would be running behind because it was on a Friday evening. What angered me was there was NO DRIVE THRU ATTENDANT to give your name to. The car in front of me was waiting for 10 minutes then drove to the window for service. It wasn't even lit up...I too gave up and drove to the window and there were two employees gathering an order-they peeped me but didn't acknowledge me. I had to wait a few minutes for one of them to finally take care of me. I did let her know they had a line behind me at the speaker and she said that they had large orders... okay. The food was absolutely disappointing. I ordered two sandwiches, the spicy fiesta and the chicken avocado both with tomato bread as it's normally so good and soft. Not this, it was not toasted nor was it soft or fresh. There wasn't even the sauce on my fiesta sandwich. If I was new to Panera Bread, I'd never return that's how terrible it was.

    Tuna Salad Sandwich

    This location I usually have no problems with but the put cashews in my food and caused me to have a severe allergic reaction....they are nonchalant about the entire thing . They often get orders wrong , be careful if you have allergies

    Guess yall ran out of tomatoes
    Lisa B.

    Last time for us. Everything is ALWAYS WRONG! Sick of buying and getting home to poorly made sandwiches and missing items. Or y'all could have cut up more tomatoes!!!

    Dryness!
    Tila C.

    What the f is this? No cheese, no mayo...no nothing! Dry a sandwich. What else can I say? Waste of money. I had to go home and add things.

    Ronald B.

    The food is ok but this location is always dirty whenever I go. I have to request to wipe the tables and the floor seems like they just don't care. Really sad because this location used to be different. Today I noted a broken ceiling tile and a table beneath it. See pic.

    Ten Vegetable Soup and fuji apple salad

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    9 years ago

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    10 years ago

    Very over priced....not very fresh...wish they went out of business rather then atlanta bread company

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    7 years ago

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    6 years ago

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    14 years ago

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    11 years ago

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    5 years ago

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    12 years ago

    Food is good. My only concern is that cashiers go from handling money to getting your bakery items without washing their hands. Yuck.

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    10 years ago

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    11 years ago

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    Photo of Kim B.
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    14 years ago

    Broccoli cheddar soup is perfect on a brisk day!

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    16 years ago

    So much better than the ABC here in Snellville. Good food, great bakery and pretty good service. Love this place, can get pretty crowded.

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    15 years ago

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    11 years ago

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    11 years ago

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    10 years ago

    Use to be a decent priced place now they charge 8.99 for a small sandwich its a complete rip off its definitely not worth the money

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    9 years ago

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    10 years ago

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    10 years ago

    I found pieces of plastic in my tomato soup. Needless to say I won't ever be returning to this location.

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    11 years ago

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    12 years ago

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    10 years ago

    Crowded, but the line moved quickly and food ready fast. Friendly staff, clean shop, ok value

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    12 years ago

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    Page 3 of 3

    Ask the Community - Panera Bread

    Grayson Market & Gathering Place

    Grayson Market & Gathering Place

    3.7(3 reviews)
    3.4 mi

    Grayson Market & Gathering Place opened up March 2024 - it's a loving, homey place with great food…read moreand local vendors offering their wares. There are various fruits and vegetables for sale, soaps, candles, treats, etc. as well! I ordered the vegetarian wrap which was surprisingly way better than I expected! It was also on the cheaper side and came with a side of pickles which I was a fan of. My girlfriend ordered the soup of the day and a sandwich which she also enjoyed. She also ordered a London Fog and we both noted it was delicious and creamy. The staff are so accommodating and kind. They constantly asked us how we were doing and if we needed anything and were happy to tell us more about the place, its history, and their recommendations on the food. Parking is fairly easy, there's plenty of spots in the area you can find. Highly recommend this place for a brunch spot - we'll 100% be back soon.

    Girl was putting up very long hair in the kitchen area where the food is prepped. It was gross. She…read moretilted her head upside down and flung her hair up into a bun. It was hot with a fire going in the fireplace in May! It's so hot outside already it was hotter inside. I was confused as to why they would do that. We didn't buy anything because of these reasons. It's a cute spot but no thank you. Also we were not even greeted by the two staff members who were the only people in the building.

    Photos
    Grayson Market & Gathering Place
    Grayson Market & Gathering Place
    Grayson Market & Gathering Place - Soup of the day

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    Soup of the day

    Panera Bread - sandwiches - Updated June 2026

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