Food is really great. I ordered a chicken sandwich and it was really good. This is my second time in two days. What made me come back was the customer service. Today I had Natalie, and the other day another girl helped me and she was great too. The service here is excellent overall, but Natalie really stood out today. She was very helpful, patient, and made everything feel easy and comfortable. Really appreciated her attitude and the way she handled everything. read more

We've had both of the 'dippers' sandwiches, and 3 or 4 different salads. Everything is freshly prepared. Salads have all fresh ingredients. Staff are pleasant and efficient. We highly recommend! read more

We both had indigestion after lunch there. The food was decent but the after-experience was not good.

I will not ever order from Panera ever again. The quality of the food for the price you have to pay. Is total garbage. The CEO needs to get off his or her A! And visit these restaurants and get the food quality up. Stop sitting around collecting and cashing checks. The worker at the store and the CEO COO and the CFO SHOULD ALL BE ASHAMED OF THIS CRAP! Do bette read more

Panera Bread - Tulip cookie - Salad Near Me - Spring Hill, Tennessee

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Employees expect you to serve yourself. Hardly ever people at the register which I could care less cuz I order from the kiosk but when you order a pastry they won't give it to you with your food, if you remember you need to ask about it and they just tell you to go to the front and get it. Why wouldn't they just make sure your order is complete? On top of everything talk to you like you are stupid. I know when you order at front they'll give you your drink and pastry there but not when you order from the kiosk !! Brocolli Soup read more

Panera Bread - Salad Near Me - Spring Hill, Tennessee

I stopped getting Panera for awhile, well over a year, but decided to give them another try. I ordered a sausage egg and cheese croissant with bacon added. What I got was just an egg and bacon croissant sandwich. Ridiculous price for a tiny sandwich while robbing me of half the breakfast sandwich I paid for. this location has always been horrible but other locations are not any better. I guess I'm back to not ordering anything from them, maybe I'll try again in another year or two. I would recommend staying away from this location and company and their over priced food with servings sized for mice. read more

they forgot to put turkey on my turkey sandwich and there was only mayo and bread on it

Not sure the reason for the poor reviews, but we've been twice and both were great experiences. Friendly service and great food.

I love, love, love Panera and their Autumn squash soup, their Fuji apple salad, and their steak sandwich! I eat here quite often, because it's always quick and tastes good. read more

We went to Panera Bread to have lunch The place was clean .I ordered a bowl of chicken noodle soup . When the server brought out the chicken noodle soup. It looked good.The soup was cold and tasteless.I guess I need to give my homemade chicken noodle soup recipe to this place. It's much better than this place soup. I walked up to the kitchen and told the person my soup is cold. She said there is a microwave over there you need to use that.And also ordered a tuna salad sandwich. The tomatoes were no good not ripe they were pink in color .And the tuna barely had relish on it. I added mayonnaise to the bread. It was very tasteless!! Not what a tuna salad sandwich should be like.The sandwich should have had some hard boiled eggs ,celery,onion chopped in it. So for yet price of the food . This food was tasteless and not worth it. And it was our first time there..We will never return there again. The CEO of this company needs to know that the food there is not good . And step up your game !! And improve your food put some care in making your food good and not tasteless!! The place was very clean that was the only thing going for this place.And there were only a few people there eating food. We I'll not be going back to this place again!! I hope that the manager and CEO reads this review . Make some changes !! This review should wake up someone in the corporate office that the food is not good . Ohbad review!! read more

This is the 3rd or 4th time I have had a bad experience at this location. Our meal was not the freshest and the steak sandwich had barely anything on it... I am sure they are busy and understaffed I would just choose somewhere else! read more

Panera Bread - Steak sandwich - Salad Near Me - Spring Hill, Tennessee

If I could give this 0 stars I would. I order 2 soups that's it! I sat at the drive through window for almost 45 minutes waiting on 2 soups. I mean seriously how long does 2 soups take to get it to the window. If it takes this long don't have a drive through window. This is ridiculous and will not be back. read more

Poorly paid staff, half full coffees that taste like Dunkin' Donuts but with added toilet, and repetitive distracting music while I'm trying to work. Went here in place of Starbucks (closed for COVID) and really just wish i went to a library to work instead. I bet the owner who put the "tips not expected" sign up for the customers makes a hundred times more than his employees. Save your money for anything else, I'd like to see this company take its leave from the market. read more

Panera Bread - A half full chai tea, just as it came out. Toilet water compared to Dunkin' Donuts, and it's as expensive as Starbucks. - Salad Near Me - Spring Hill, Tennessee

I'm sorry but whoever this store manager is needs to be let go!! So many bad reviews and I've spent more money than I care to admit at this location. Every single order I've placed has been messed up when I received it. Pathetic!!!!! It's not very difficult to fullfil a broccoli cheddar soup with a bread bowl. But what do you do?? Give me a cup when I Ordered more? Yeah, I can call the store to complain but what does that actually do? Nothing! So thanks a lot for taking my hard earned money while not being able to fill an extremely simple order. I'd rather place a very bad review instead of talking to the manager because that will get you nowhere. A review speaks volumes, especially when it's bad. So thanks Panera for ruining my order. People, don't trust them. Just saying.... read more

Staff were friendly, restaurant and bathrooms were clean, food was fresh and hot. $40 for 2 adult entrees, one kid entree, 1 adult beverage, and a kids milk. read more

Panera Bread has a great choice of sandwiches, soups, and salads... But, all of those can consume calories and ingredients the aren't conducive to one with health issues (overweight, etc)... So, I was looking for something in particular that would be Dr recommended... I ask about one soup, and the employee looked in a manual to give me a run down of carbs, sugars, etc... I realized this was not a good choice, so I ask about another soup... The employee did the same thing for me... I discovered itwas a much better choice, so I purchased it (10 Vegetable soup), along with the Greek salad with Quinoa... The soup contains, tomatoes, red and yellow peppers, onions, corn, carrots, celery, spinach, poblano peppers, garlic, seasoned vegetable stock, chickpeas, and sprouted brown rice... The salad contains Argula, Romaine, Kale, radishes, cucumbers, Kalamata olives, Feta cheese, and sliced almonds... It's great served with their zesty Greek Dressing. read more

Panera Bread - Greek salad with Quinoa and 10 Vegetable soup - Salad Near Me - Spring Hill, Tennessee

I would have left a zero stars if I could have. We ordered some sandwiches, got home, no eggs on three sandwiches. I called three times no one answers. Very poor availability if you have a problem and they cannot fill an order properly. If you get an order make the person stand there while you carefully go through it because they won't answer the phone if you get home and call. read more

Great staff and great food! Perfect family environment. Great place for a quick stop when wanting better options without having to do all the cooking and cleaning read more

I ordered 3 duets and the fact that you cannot even leave onions off of the duet value combos makes no sense. Panera Breads corporate policy on this is total non sense. Why even offer these meals with this policy...what if I was allergic to feta cheese? You can't even leave it off or put it on the side? Total nonsense. read more

I have been waiting for 25 minutes for one sandwich. ONE sandwich. This management is awful. It has been like this since COVID and I understand you're understaffed but I'm sitting here watching everyone in the drive thru getting their food. While me and the person parked next to me have been waiting for over 25 minutes now. RIDICULOUS. read more

We ordered the spicy chicken sandwich and the tuna sandwich. The portions were small for the price. My sandwich had sauce on only half with most on the wrapper. Not good enough for another visit. read more

There is not a no star option so I chose 1 star. No food delivered the day I ordered. Not delivered the day I ordered and was not on my porch when I left for work the next morning. But wait... surprise! A cold bag with my cold soup and cold dinner was there when I came home from work the following evening! Called the store several times to discuss but no results! Panera has problems. Don't order on line and if you want to talk to someone don't bother calling. No answer!!! read more

The Panera is yesterday is long gone! High priced, small portions and smaller and smaller plates to attempt to fool you into portion size. If you want to spend 10 dollars for a salad that is half the size of a year ago, then this is your place. It's no wonder Chipotle has trampled Panera in all markets - Panera - the Bed, Bath and beyond and Sears of the restaurant business. Good luck - I would suggest the firing of your marketing director to start. Disappointed! read more

It's clean, the girl at the front wasn't super into helping and the guys making the food weren't very communicative. The bathroom smells like sewer. The space though is clean. read more

Panera Bread - Environment - Salad Near Me - Spring Hill, Tennessee

This location is a joke. Tonight, we visited for the first time in over a year. Our past experiences at this location haven't been great, they have yet to get our order correct. I always order a Chicken Cesar Salad, every visit it's been missing at least one ingredient (it only contains chicken, lettuce, cheese, croutons, and dressing. Not sure why it's so hard to make it correctly.) This is a photo of my salad tonight, no chicken. A salad from a gas station would look more appetizing. When I called to let them know about their mistake, the manager "Jordan" would only offer me a free meal at a future visit. We will not be returning to this location ever again. read more

Panera Bread - Chicken Cesar Salad - Salad Near Me - Spring Hill, Tennessee

This is the worst run Panera bread there is. Literally have come here 3 times and they were out of bread all 3 times. How a sandwich shop can even stay open without bread is beyond me. They need better management. read more

I have always loved Panera food and sought it out when in Knoxville, Franklin, Hermitage and my prior home town Jackson, where I went at least twice a week and never had a bad experience. Since moving to Spring Hill I have been to this one 5 times and the food was bad all 5 times. I had not been since May as my order was completely wrong the last two times I went. Got a steak sandwich when I ordered a chicken one, etc. Today I ordered a chicken salad sandwich, small Mac and cheese, chips, unsweet tea. I checked in the bag driving away and saw a bagel and a baguette and something in the bottom. Went back, returned the bag. Amid apologies the girl gave me what she said was the correct bag. She had originally charged me $21.00. Driving home I noticed the ticket on the bag said $17.00!! Got home and opened the bag and saw a slice of bread. Picked it up and realized it was the chicken sandwich - unwrapped - laying on top of the Mac and cheese and chips bag. I have called several times but of course they do not answer but after several rings it cuts off. I am sure it is set up that way. As the chicken salad, tomatoes and lettuce fell all over the chip bag and Mac and cheese container which probably was handled by many I threw it away. I just paid $21.21 for a small Mac and cheese, bag of chips and tea that tastes awful. Panera tea is usually very good, this tastes old and stale. The person who took my credit card was wearing gloves - betting she also handles food with those same gloves, yet they promote themselves as 100% COVID safe. This was my last visit to Spring Hill Panera. I am sure it is a franchise but corporate needs to take a look at the manager who allows this extremely poor customer service and mediocre food as they are a stain on the Panera name. read more

So Delicious, Always! Consistent 'Panera' dining experience- fresh and delicious breakfast sandwiches and of course incredible coffee. Light roast is just, wow. We love the real ingredients and healthy, great tasting food! read more

I love this place. I've never been to a Panera Bread place before. Now I'm hooked. I order Brocolli soup and Tortalini. Sorry for the spelling. I love this place and wish they delivered. read more

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Probably the worst local meal we've ever had in Spring Hill. The pizza has little cheese on it and was nearly raw. The grilled cheese had never been grilled...two pieces of bread with semi-melted cheese between them....chewy and disgusting. BBQ chicken salad was missing dressing. The Mediterranean bowl had about 2-3 ounces of filling..four or five bites...I could go on and on. For $70 for our family, it was a total rip-off....however, this is Spring Hill...not exactly home of haute cuisine....at least it could edible. read more

Tried the new rapid pickup a couple of weeks ago. We arrived at the restaurant a few minutes after our pickup time and still had to wait over 30 minutes in the parking lot for our food even after calling the manager. Our food was cold and our desserts were not what we had ordered (I'm assuming they ran out before filling our order). We have been disappointed by this location's food our last few visits and this was the last straw. We will not be back to this location. read more

We go to Panara almost every day. Coffees good but two days in a row the coffee has been only lukewarm. Always the employees are friendly. Pump up the coffee temperature! read more

I don't like bad reviews because there are so many grouches out there but the service and food quality I received today was unacceptable. Ordered a Napa sandwich. I waited in the drive thru 45 min for one sandwich-no custom requests. Thinking maybe they are super busy no worries. Thought to myself that's odd there's 4 huge tomato slices for this little sandwich so I go to pull off two and notice my chicken salad sandwich is made up of rotting grape skins and two thick chunks of sliced chicken that's GRAY WITH BLACK DOTS All they had to do is say sorry we are all out and I could have ordered something else instead of throwing money away. read more

I typically only end up at panera on Saturday morning and the staff there are always friendly and welcoming. Food is good (of course)!

The WORST iced Chai ever. The coffee wasn't fresh and the girl at the counter was as dumb as a box of rocks. A failure for a normally favorite place of mine. This location SUCKS read more

So so happy that Panera Bread is finally in Springhill. Panera bread is a perfect spot to go for breakfast, lunch, or dinner with the family, with the kids, with a group of friends. All of their food is always made fresh and delicious, and the staff is always friendly. I frequent this location for their amazing breakfast and salads for lunch. Can never go wrong visiting here. read more

I took my mom here for lunch today and it was outstanding! The food was delicious and the manger on duty, Kenny, was awesome! Even while we were sitting eating our Meal we watched him work and he made sure to go above and beyond for all the guests! We will be back because of him! read more

I'm only giving two stars because the employees were courteous and helpful. The food was quite bad. We got a pick-two drive-thru lunch that consisted of a sandwich and salad. The sandwich was stale and had a lot of spread on it to liven it up, I guess. The salad was DISGUSTING. Some of the lettuce was beyond wilted, it looked like boiled spinach. We will not return. read more

My wife got me hooked on Panera. She insisted that we eat there whenever we went out for lunch. It is has paid off. It is one the places you can go in town and know precisely what you are getting each time. It is also a healthy place to eat. I take my real estate clients there from time to time and it is a nice relaxing atmosphere to dine and chat in. read more

I love Panera and I was stoked when I found out one would be opening in Spring Hill. For some reason, EVERY time I was craving it they were closed or closed early I finally got my fix of broccoli cheddar soup a couple of days ago and paid $0.75 for an extra baguette...well they gave me a whole loaf!!! That definitely makes up for the countless times I was letdown by them closing or closing early haha! read more