Staff is always friendly and nice. Always clean and inviting and seems to be run well. Food is consistent and delicious! One thing to improve: the bread for the soups, for to-go/delivery orders. They throw it in loose with the bags of chips, the napkins, and the silverware. Same with apple, well fine, you can wash the apple. Do you wash the bread? Bread is a food, right? Would you throw cooked green beans in loose, with bags of chips and silverware? Eeeeeek, just throw the bread in a little bag. You know, like the breadsticks in olive garden. Bag the bread! : ) Hygiene!!! read more

The food remains fine. The new Kiosks are terrible. The descriptions of bread choices have been replaced by numbers. Granted there are pictures so you have a chance of ordering the correct thing. Please don't upgrade systems that no one asked for. Your kiosk made this a lousy experience. read more

Great food and love the drive thru option especially with a toddler. The staff is always sweet and very careful with any food allergies. read more

For probably the first time ever, I am sorry that I chose to go to Panera Bread in Wilkes Barre, Pa. I went in at 9:30 for breakfast. When I went to the counter, the young man did not acknowledge me. He instead decided to put gloves on and start stocking some bakery items. Then when he was done while I waited for him, he went to the register and just stood there. Still no hello, no "may I help you". I had to push up against the counter and just started to order hoping that this dude with no smile, no energy, and no customer service skills was actually taking my order. I ordered the Farmhouse duo sandwich and got a bottle of OJ from the cooler. He then told me a total without even asking if I had Panera rewards. I had to tell him and it seemed like it was a bother. He said "Punch your number in on the screen." No thank you no life. I was just an inconvenience. Beyond his poor service, the sandwich did not live up to the quality of a McDonald's breakfast sandwich that I could have gotten for half the price. So disappointing! At 9:30am multiple tables were dirty, and I don't think it was from this morning- if you know what I mean. This was a big surprise. I have never been disappointed at this location before, and I have never been so disappointed in any restaurant visit in a long long time. I think it will be a long time before I visit there or any other Panera Bread again. So irritated. Everybody can have a bad day, but when I'm coming into your establishment to give you business and my hard earned money in today's economy, do not treat me like I am an inconvenience. Shame on you Panera Bread. read more

I ordered in the drive-through. Asked for the cookie and brownie to be warmed up. Staff replied "yes, sure". Was handed the food but both were cold. I went inside and asked for them to be warmed up, the lady told me they do not warm up items and was directed to the microwave. It's a frustrating situation because communication has lost somewhere. The whole situation is redundant. Panera, you really suck sometimes. read more

I got my free drinks here (as a member of the sip free club). Service was fairly fast and looked organized. When I was ordering my drink in the afternoon, the kiosk gave me a pop up for a $2 pastry which is a nice deal! I'm sad the charged lemonades are gone from here. This Panera bread is very spacious with lots of comfy seating and decorations. There is also plenty of free parking. read more

Panera Bread - Sandwiches Near Me - Wilkes Barre, Pennsylvania

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This Panera is absolutely terrible. They are always out of everything I try to order. Food takes forever...in the drive through. People are constantly backed up in cars waiting up to 20 minutes or more for an order. read more

Panera Bread - Caesar salad - Sandwiches Near Me - Wilkes Barre, Pennsylvania

pricey but, taste wise, it's worth every penny. Everything..... Did I say??? Everything!!!! is great.I do avoid there cause It dont fill me. But Small eaters.. It'd be great for. The service was fine too. Not much of a wait. Idk what else too add. There were children there, so It is children friendly. The atmosphere was fine everyone was very nice. Everyone seemed to be very helpful to new people. read more

soup salad food is good and good price.I would recomend going there anytime.my wifes bing it home to me shem she is out shopping

Hello food crew! Today video I did meet up with a couple to book a future wedding with Simple Ceremonies of Noreast Pa. After we were done, they had some last-minute things to do in preparation for their big day so I decided to stay and do a food review. Now It was lunch time and I was really hungry for some type of sandwich, well they do not offer any type of ham sandwiches, so I decided to get the pepperoni mozzarella melt. It had of course pepperoni and the mozzarella served toasted. Now I was checking out the sides to which did not have anything that caught my eye. They do not have sides like potato or macaroni salads; however, they do give you a side of chips, just an f.y.i I am not a chip fan. Overall, I did enjoy the melt, I saw on their menu they have a variety of items to choose from. Now until next video be blessed and stay safe. View our food review video! https://youtu.be/DeEQxYygc2E read more

Panera Bread - The Pepperoni & Mozzarella Melt - Sandwiches Near Me - Wilkes Barre, Pennsylvania

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I recently dined at this Panera and had a fantastic experience. The service was prompt and friendly, with the staff ensuring our needs were met throughout the meal. The food was delicious! fresh ingredients and perfectly seasoned.The ambiance was cozy and inviting!. Overall, an excellent dining experience that I'd gladly repeat! read more

Ok I'm going to need them to get it together that's all The avocado I get and on not only I was hard it wasn't even ripe read more

Panera Bread - Sandwiches Near Me - Wilkes Barre, Pennsylvania

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Kristen the on duty manager on 8/4/24 was awesome to deal with on an issue I had with my mobile app order delivery. She presented a very genuine sincerity to my concerns - she was polite and pleasant throughout our telephone conversation as I informed her of my specific complaints to my order. Her reaction to my plight calmed me down so much and there is no doubt in my mind that she handled my issue appropriately to the staff that prepared my order. Mngr. Kristen's proactive attitude surely is a valuable asset to the Panera Bread brand! read more

Very rude girl handing food out to customers. I asked for chips instead of bread and got no reply and the chips were thrown on the counter and I received a dirty look. read more

This is the first time I've been in the rebuilt Panera and they did a fantastic job. It's very open and there is a lot of seating. You can order on the screen when you first walk in or go over to the counter to place your order with one of the very friendly cashiers. I had the pick two - Asian chicken salad and steak and white cheddar. The bread was super fresh. The cold green tea I had was so good I filled my cup up a few times! You can also order on the app and there is a "Rapid Pick Up" area for you to walk right in and pick up your order. Decent food and very convenient. read more

I ordered delivery for my lunch and it came when I requested but I order the Baja bowl with chicken and the bowl was missing the chicken. Then I'm eating it and there's a piece of plastic in my food! When I order delivery it usually comes from the one in moosic because my job is in between the two. This one time I get it from Wilkes and I have these issues. I will not be visiting this location. read more

Panera Bread - A piece of plastic in my food - Sandwiches Near Me - Wilkes Barre, Pennsylvania

Meh. As always, soups not served at proper temperatures. Prices have increased tremendously. Only came here to get a quick Mac and cheese for a 7 year old. Don't need to return. read more

My go to place when I'm in WB for coffee and quiet time. Like the space and the fireplace in the middle. read more

Being from Saint Louis, the start of Panera, I like this place. Good selection of desserts, quick and semi-accurate food prep, and spacious enough for the cautious Covid diner. While I read that WB is described as being rundown away from the university, and that the median income is 40k, with average single-family homes at 78k, you wouldn't know it by this Panera. It seems a bastion of hope in a place described as economically depressed that "could've done better" on the website Niche. I'd eat here again. read more

Food took 25 minutes to come out. My husband was hungry and is a diabetic. I went to the counter to check. The orders placed after mine on the board were filled before mine. I asked if my order would be ready soon the young female told me that they were very busy. After I went to return my dirty dishes to the counter she told me in a rude condescending tone that "the dirty dishes don't go here. They go by the trash can" I was trying to be nice and help. She could have politely corrected me but instead I got attitude. Sorry lost my business read more

i would just like to say that the girl that where's a ton of makeup is rude as heck for absolutely NO reason. i waited 20+ minutes just for bbq sauce to dip my sandwich in all while she's right in front of me complaining about her coworkers like ma'am you have a job to so don't complain if you don't want to be complained about . read more

Sure do miss the old Panera!! This one the workers stand around talking as your waiting to be taken care of. Now no sesame bagels! 10:00 and very very few bagels left due to reducing the selection . No small coffee anymore either. Not many people here only 4 actually. The old Panera was packed on Sunday morning . Such a shame was a good place. read more

I am writing to object to the signs advertising eating "deals" They are misleading.......if a sign says get this for 3.59 and shows a soup a salad and a pizza.....it should say ADD 3.59 for extras Obviously all three things cannot be 3.59 but the ad indicates that's what you will get :( Instead those three things actually cost 3.59 + 3.59 + 8.99!!! read more

Kevin is ignorant. Order is frequently messed up. Manager should consider hiring employees with better work ethics.

had such a nice time going here for brunch with my boyfriend. food was fairly inexpensive- $13 for my meal. food came out fast & tasted great! definitely one of our favorite places for a quick bite read more

Panera Bread - Sandwiches Near Me - Wilkes Barre, Pennsylvania

This is a chain I just don't understand. It's more for boojie people who can't actually afford to be boojie so they come here instead. People call it fast food but it is technically a fast casual restaurant - higher quality food than fast food but doesn't have full service like casual dining. If you're on the go, then this is better than eating at McDonald's and such. That's literally the only reason I can think of. People falsely believe Panera Bread is healthy. It really isn't. Again, it's not as bad as fast food joints but it'd Made the books of "places you never knew were so unhealthy. Most of the food technically isn't fresh. It's shipped from off site buildings where they cook the recipes then freeze them. Some of the recipes are tasty but overly priced. Just stop being lazy and cook at home. You can literally make dishes just as good or better at home at a lower price. I will give them credit that they have a cozy atmosphere and friendly staff. But it's not all that great. I wish this economy wasn't so lazy to cook healthier and cheap meals at home. I believe this location may be closed due to the storm a while back. I don't know for sure - the description was labeled closed so that's what I'm assuming. It was a while back but I still want my other half of my sandwich. Seriously over $11 for a drink, half a sandwich, and chips. That's insane and irrational. I'll never fully understand the masses. The only other time I ate there was when I got stuck going there with other people. read more

Made a reservation for my rehearsal dinner for my wedding. I called to see if they take reservations for the amount of people we would have, they said yes. I got a call to confirm our reservation and was told to call back with our order a few days before. I called back 2 days before (like they said) and they said that they can't honor the reservation and that they don't do those kind of reservations. I got a confirmation TWICE. Very disappointing because I know they have done it before (I was there for one last year). read more

This place was extremely dirty the staff didn't know what they were doing. I gave this place to try on two occasion once in the drive-through taking well over 30 minutes the other time I dined in and the place was so dirty I almost wanted to leave I'll never go back here again the staff is a bunch of people who don't care. I can't imagine management is any good. Whoever owns this needs to get a camera in there and look at what their employees are doing. At the end of the day you're waiting 40 minutes for shit food Panera bread taste great usually but it was terrible here on both occasions. We had to ask someone to let us out of the drive-through because we were trapped By the car behind us it doesn't make any sense how it takes them so long to cook food. I think the kids are purposely doing this so nobody comes so they don't have to work but that's just my opinion read more

Food is good I like there Mac and cheese and bread and I sat at the table for like 6 minutes and food came

Visited two locations in the Wilkes-Barre area over the weekend and saw the same thing happening twice. Diners are allowed to refill their own cups which seems to be inconsistent with COVID best practices. I'm not a public health official, but every place else has paused the use of refillable mugs. Having diners bring their previously-used cups back to the fountain feels like an unnecessary risk to me. read more

Let's face it Panera is a massive chain with more than 2,000 locations. However, one thing you can always count on is the food is always going to taste the same no matter which location you go to. This is a good thing for those coming in the morning for bagels, coffee and pastries, and also those arriving at lunch for a salad or sandwich. One thing I've learned in the dozens of Panera locations we've been to across the country is that everything is average. There's nothing to complain about, but there's nothing that's going to blow you away either. And that's a good thing. There's so many chains that are out there that offer such poor food and nothing on the menu that tastes good. That's not going to happen here. One thing that we appreciated with this particular location is that the staff was well-trained and knew the menu well. The service was excellent and our breakfast items and lunch sandwiches for the day were to us in only a few minutes. They also got our order correct, which made us all happy. There's not much more you could ask for with a chain like this. read more

For what you pay and what you get is really not worth it. Mediocre hospital food. Portions are a joke and the food is just blah. Probably won't be back to a Panera anytime soon. read more

This is a frequent stop on our long long drive to Florida. Got here at about 12:30 for lunch & it was packed. We frequent Panera quite often at home and like this one too as it is located right off the interstate. DH & I had Pick 2... tomato soup and fresh bread for me & DH had turkey with apple slices and cheese. He said it was good but sloppy had to get a fork to eat up what fell out.. but all in all it was good & would definitely stop again on our journeys south. read more

Moved to Wilkes Barre recently & the couple times I've tried this Panera I've been so disappointed tbh it's the worst Panera I've even been to & I've been to quite a few all over. Don't know how they managed to get a hair in my food BOTH times I went . Maybe invest in some hair or beard nets ??? So gross & really makes me not want to go to Panera ever again! Whoever runs Panera needs to go inspect what's going on here read more

I typically don't like to leave bad reviews especially Now with staffing being limited and things changing after the pandemic but service here is incredibly subpar, not just on one occasion but on multiple times that i have been there. I placed an order online after i completed my order it stated that it would be ready at 2:43..i placed the order at 2:25 so i figured that was adequate time to complete my order that contained 2 kids grilled cheese, Mac and cheese, a sandwich, a salad and a large iced green tea. I arrived at approximately 2:45 and saw my order was being prepared as indicated by the screen. I waited for my order for approx. 25 minutes. There were many staff members working behind the counter preparing food and packaging food for to go and dine in orders..I'd say they were staffed adequately ( i previously worked at this location prior to the tornado that destroyed it so i can pretty well gauge staffing) . Being that there were a fair amount of staff working on orders i will say that they seemed very unmotivated to expedite the delivery of orders to customers and took their time. There was a woman who appeared to be a manager, she had a gold name tag, that seemed to disregard the numerous tickets present on the screens. When i worked there it was priority to get orders out in a timely manner..that ideal must of gone with the tornado because it was non-existent. Managers would help staff to clear the screen and get customers their orders. This manager was more distracted by what appeared to be her boyfriend who came to dine at the restaurant and stepped away from the line and was talking and flirting with him instead of helping out her employees. Without a great captain this ship will sink. Multiple people seemed to be getting irritated with the wait for their food items. I will say the quality of the food is great and accuracy of orders is spot on. I hope they can figure out a solution to their delay in preparing and delivering orders if they can do that then they will be great! read more

Dine in 35 min wait for a salad was not overly busy. 60 degrees inside completely over air conditioned when i mentioned this to one of the employees they stated the air is set low because the employees like it that way. read more

Why is Panera Bread? That's the question that races through my mind, usually in the summer, when the human foot is exposed to the world, and may or may not, depending on the decade be garnished with a toe-ring. (Is that still a thing?) I've been to Panera Bread more than once, and each time it's as though I'm paying Charon, The Ferryman of The River Styx, a hefty price just to deliver me to my own personal Hell. Upon reaching of the shores of this metaphorical Hades, I wave weakly to Charon, mutely conveying that yes, I have done this again, yes I've paid to be here - yes some woman wanted to go, even though I insisted it would be like stepping on the tormented howling faces of my long dead relatives once I stepped foot into the pseudo-urban-cafe environment. The menu is all riddles. Sometimes you think you can maybe just get a Turkey Sandwich and some soup and get out with your dignity - but there's always something, always some phantasm flying in the corner -- beckoning to you. A broken and beaten soul made up of ingredients that should have never been forged together. It's arms perhaps Salami, it's legs a whole piece of ginger, it's brain - coffee? What is that? Why is it on a sign, why would I ever dare to eat that? What corporate schlep insisted that this is what needed to be added to Panera's menu, what monster decided that this should replace a Turkey Sandwich.... By the time you sit down, there are men and women -- visages of pain, they hide here from their children, from their husbands and wives, they talk in hushed tones about divorce, about the horror of taking the kid's to soccer, they do it with such an air of self-importance, it's nearly suffocating. You get through your soup, burning your tongue, because the sensation is leaving your legs and you really don't think you'll get out of this dining experience alive... You put your dishes in a trash can, something you assumed someone would have done for you, but it's all smoke in mirrors, you aren't where you think you are - it's a Wendy's with Soup, and you crawl your way back to Charon, and he ferries you back to life. You then argue with whatever woman your with, about why you had to act like that in Panera Bread -- and all you can mutter, all you can try to reason is: "Why is Panera Bread?" read more

The food is excellent but the wait is atrocious and the staff seemed unfriendly. While I was here I observed a cashier call a customer up, and after beginning to take their order the manager quite literally ordered the cashier to start wiping tables (this despite a line almost out the door). The man stopped taking the order, apologized to the customers and left them standing there. The manager didn't even do that. Then, they got my order wrong and the prep person acted like a toddler when I asked them to correct it (I asked for to go, they had it on a plate). She slapped my sandwhich into a box, half it's contents falling out, stormed off. I can accept occasional mistakes, poorly trained associates, etc, but they need to get their act together here. read more

Hi all. Short and sweet. Bottom 3 of all Paneras I have visited. Clerk taking my order didn't say hello. Didn't answer when I asked how she was. I'm guessing she was a robot with a malfunctioning AI. Siri is friendlier. Soup was lukewarm at best. Sandwich and apple were OK. Tea looked more like water than tea. Guess they are reusing the leaves. That's all I've got. Not worth my effort to go into more detail. read more

Not bad. It's especially good for lunch and breakfast. You really have to try the new Flatbread sandwiches. They are awesome. I recommend this establishment. read more