I don't typically leave reviews but after my experience at the Panera in WilkesBarre today I believe its warranted. This is by far the absolute WORST Panera I have ever been to. It looks beautiful since it has been redone from the tornado but don't let that fool you. The service is an absolute nightmare and the food is god awful. They have kids working there who don't look like they know their right from their left, let alone how to make food. They should be shut down. I waited 40 minutes from my food AFTER I waited 25 minutes to order. No one took my order (despite staring at me as I stood at the counter waiting) so I had to use the kiosk. They were out of cups at the kiosk and no one was available to ask for them when I went back to the counter. Then, my fiancé wanted food as I was leaving so I got in the drive through line (only 3 cars in front of me) and waited 45 minutes. Their drive through is built in such a way that you can't pull out or leave until your practically ready to pay. So I just had to sit there. Pathetic excuse for an establishment. read more

Filthy, filthy, filthy. If u go here, please look around. The dining room has food splattered and smeared on walls and booths. The beverage station has scum and mold growing on it, photo attached. Looking at the smoothie and food prep area, not much better. There was only one toilet working and the toilet paper dispenser was held together with electrical tape. Food wasn't up to par either. Out of hard boiled eggs, an ingredient in the feature salad! Get your act together, this is a high volume store no excuses. Second time at this location ingredients not right or missing with zero regard to informing guests. read more

Panera Bread - Mold and scum in the soda machine - Sandwiches Near Me - Wilkes Barre, Pennsylvania

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Panera is just one of my favorites... always. This location gets an extra star because in addition to the quick service, clean restaurant, and free wireless I've come to rely upon, they had the most awesome manager. He actually came out to talk to his customers, check in on them, and gave my sister (who had just graduated an hour before) a free smoothie. It's a good way to make me want to come back... the next time I am in Scranton... which will probably be next year at graduation since she decided to stay for a masters.... read more

I'm an admitted Panera junkie, my family makes fun of me for going so often, but how can you beat it for lunch? Great salads, soups, and sandwiches...all with that great Panera bread! Having been to so many locations, though, I have to particularly recommend this one - the staff and managers are super nice and are especially helpful during busy times when it can be tough to find a seat. I don't know a better place to have breakfast, lunch or a light dinner! read more

I don't like chains, and this place is the reason why. The food is bad. The worst caesar salad I have ever had. just not good... not at all. On the bright side the service was fast. read more

I like this Panera bread. It is mostly clean, is quick and conveniently close to the highway. They didn't have the regular panini bread for my order so I got to choose what I wanted it on and they threw in chips for the inconvenience...I went away happy. They were very quick with the preparation too! read more

Ordered a breakfast sandwich with no bread and the lady was nice enough to ask if I wanted anything extra to jazz it up. How thoughtful!!!

Always fast and always clean. I don't review on chain restaurants too often because they are almost always the same wherever you go. But I do have to say I like going to this location, I've never had a problem here and that I will return! read more

Panera Bread has gone downhill in a big way. Overpriced for the portions and quality. I ordered the cup of french onion and 1/2 sandwich and my daughter ordered the chicken Caesar salad and a cookie. We split an iced tea. The bill was $21.00! The french onion soup used to be one of my favorites. Now it is just watery beef broth with a few onions and a sprinkle of unidentifiable grated cheese, not the baked, covered topped cheese that it used to be. My daughter's salad was small and tasteless. Almost no shaved cheese, or chicken. Also the greens were not fresh and they were way too cold, almost making them wilt. It was also absolutely freezing in the restaurant. The cashier also agreed with me when I mentioned how cold it was. I asked them if they could back off the air a little bit, but got no response. I'm sure my request was ignored as we continued to shiver through our awful meal. Other patrons were also complaining about the temperature as well. We could not wait for it to be over. Will not be frequenting an old favorite ever again. Sorry to see it go, but good riddance! read more

Short and sweet. * Im grateful for the kindness of the wifi! I ALWAYS purchase coffee and a bagel and sometimes the delicious broccoli cheese soup. The only constructive feedback is that the music is loud and obnoxious, sometimes 'wrap' type music!! Music is to 'enhance' not dissuade a reliable customer. Many Restaurants must LEARN this! At least if the VOLUME was lower it would be at minimum 'bearable' ! I'm guessing the young staff choose(s) this rather raucous/obnoxious 'music?' read more

We stopped here for dinner on our way to Upstate New York. Excellent food and service! Thanks, Jesse and Frank for grest service. The Thai garden broth bowl is good. read more

Something about their Mac and cheese is magical. I love their turkey bacon sandwich. Their chicken noodle soup is watery, I don't recommend it. Iced tea is refreshing though. read more

I walked into a filthy disgusting restroom. I hope to god they don't use the same bathroom mop in the kitchen area. When I reported it to one of the managers she was completely shameless about it and with out any concerns or apologies just said "we'll take care of it " away just walked away. read more

Just ordered the pick 2, I chose the half chicken lime orzo soup, and the chicken chipotle panini. I wasn't sure that it was my order at first because the sandwich was so thin that it looked like 2 slices of bread, I've had many panini sandwiches in the past. The soup was fine but the panini was burnt in places, and didn't have any filling in others. The sandwich was of McDonald's quality at best. Pretty disappointing. read more

Not bad for the price. Soups very good, seems as though good turnover and fresh ingredients. Coffee only ok. Atmosphere comfortable, has wifi and no one bothers you. Ok value overall. read more

Love Panera just not here. Get rid of the garbage ordering system please. It is overly complex for something that should be easy. Took way more time than it should have. Invest more in people and less in technology. read more

If I could post a photo of what was just delivered to us COLD, I would. $7.72 for a half a grilled cheese and small tomato soup???? #1...it was COLD. #2 it was not grilled on BOTH sides. #3...it was SOGGY. NOT HAPPY AT ALL WITH THIS AND WILL NEVER ORDER FROM THERE AGAIN. read more

It's a typical panera. The food is good, the wifi was decent, and the place was pretty busy.

I love their tomato basil soup and Mediterranean sandwich! Very healthy Thai salad is the best! Never had bad experience with food or staff! The online orders are made in timely manner! read more

This place has really gone downhill. We usually stop several times a year when traveling to New England but we won't be stopping again. My husband had a chipolte chicken panini and they must have made it a week ago. He threw it in the trash. Our soups weren't even hot. Place was dirty. Had to ask for lemon at the drink area. read more

I honestly have to say that even though this is a chain restaurant, it's a 10/10 every time. Their Mac and cheese made my nipples hard.

This Panera Bread is the best. (SOOO much better than the one at montage) The food is always excellent, and I like how they participate in community service activities! Good job, Panera WB! read more

the people are very nice, place is clean but jesus...how much do i have to bring to eat lunch there? 2 people is over $40. for lunch? I'll make my own fresh food. read more