We have been customers of Pinch A Penny for three years now and have never once been disappointed…read more After going through three other pool companies, we can confidently say they are the fourth and final company we will ever use. Their team is always helpful, friendly, and genuinely cares about their customers. Most recently, Rocky came out to our house on a weekend (on his day off!!!) to make sure our issue was taken care of so our guests could enjoy the pool. That level of service is rare and so appreciated. It is such a relief to have a company we can truly rely on. Highly recommend this location if you are looking for knowledgeable people who actually stand behind their service.

Don't seem to know how to do a proper water sample - not very knowledgeable on equipmentread more

We were extremely satisfied with the time, attention and service we received from Legacy,…read morespecifically Johnnie. Our beautiful hot tub was delivered and installed. They did not damage the screens/ frame at all and everything was clean when they left. We love our hot tub! Extremely therapeutic and just feels awesome. Most importantly, their customer service is outstanding and they take their time to help you with whatever problems you/ your hot tub may have. Thanks do much Johnnie and Dave!

Top notch sales and delivery…read more The purchasing process was very smooth with no pressure. Sales people were very knowledgeable about the products. Delivery went very will and they were very respectful of the surroundings. Had a few questions post delivery and the team was always very responsive and happy to help. We strongly recommend checking them out.

i had a new pool pump installed yesterday worked fine until nighttime. this morning did not turn…read moreon. timer set for 8:00 am and nothing by 9:00 am. spoke to office and we could not figure out problem so sending someone out today. it is now 6:00 pm and we have not had any contact with store. Disappointed so far. Hope to hear from someone in morning. Technician out first thing this morning. All is well. Thank you.

Thought about switching to Pinch a Penny for all my pool supplies. One of my trusted employees went…read moreto get the buy one get 50% off sale and was told by one of the store workers that he couldn't give us the discount. I called and inquired and was rudely told that I could bring in the receipt and they would reimburse us. I said I'd rather bring it all back based on principal. I was then told Pinch a Penny does not take returns. Doing some research, it appears that Pinch a Penny does take back unopened items. Not a place I want to do business with.

The people at Recreation Warehouse were excellent to work with. Brian, our sales person was…read moreextremely knowledgeable about all their products and services and did a GREAT job explaining the entire process to us from order to installation and even ongoing support. The other day when I called in with a question and Brian was off, Samuel answered our questions in detail and treated us like he was the one that sold us our new Hercules Wellis hot tub. Great company to work with and their people take a lot of pride in doing things right. Bruce

I have been wanting to come here for almost 2 years to purchase a hot tub or and bathtub jacuzzi-…read morewell as I say I gotta be careful what I wish for because it always comes true but totally different than I wished for I ended up there today but it actually was a good thing because I'm having my trauma seizures due to something awful throughout my life and then another one another one in the big one anyway after being three of them for 10 months their back and I happen to not have my service dog with me and I was just it was a bad bad time I went in here I went to the restroom to hide out finish my seizure often healthy and excited to finally be there I could at least look at a Jacuzzi tub because the sicko cabdriver not uber taxi cab taxi cab Was just another layer for me and I don't need any of them let alone the million and a half piled up unddeserved so I have these trauma seizures I don't go in conscience let me Telya everybody there cause I pick up on vives everything is very sensitive and loud at this time since they started about almost 5 years ago well I was on the phone with my mom she helps me through them as much as she can the phone I didn't have my service dog as I said earlier I think I'm talk texting by the way I guess a lady came in obviously and overheard me talking to my mom and just kindly asked me and I could tell right away she was being kind not nosy or prying or assuming or judging or anything like that negative she cared she talk to me she offered me water she offered me a chair she offered me a chair to sit down in that bathroom she was so involved another young girl came in kind of Saul I could tell that I was OK and Dolores was in there with me and everything was safe with her and seek with me without even words said smiled at me so kindly and true and left and that's how my seizures I get out of them and it's the one and only way because when you have see PTSD in these seizures brought on by triggers and flashbacks and high anxiety and panic from nowhere or somewhere anywhere and everywhere there's no medication for us we have to have real and true loving care and I know for myself and a handful of others that have similar ones in history like me of undeserving Ness we only have one or two people I always have only had one person really so in total strangers get us and we know it right away it really saves our life literally Thank you from the depths of my heart and soul Dolores and thank you to all of your staff because I at least got a look from every single person in there and not one luck was absolutely in anyway rude it was all just kindness and I wasn't there for a pity party I never ran thank you all of you I will be back like I told you forever and ever grateful this alone should make your store the only store that anyone buys from because this store how it's ran from management to employees to customers is absolutely phenomenal

LOVE IT!! We were one of the first customers to check out this new location in Punta Gorda,…read moreFlorida. Keith and Jennifer were very friendly and helped us select the perfect hot tub for us. Every other spa place we checked had a 6 month to a year or more wait time. We ordered the Dr. Wellness G-6 Tranquility Series 6 person spa and it was delivered to our home in 9 weeks from order date. We had it delivered to the store and Keith arranged the delivery to our home an hour and half away. The delivery persons completely unpacked and put in place, all we had to do was get the electrician to finish hooking it up. Besides being a great looking spa, the jets pressure are amazing. Even though it's just the two of us, this 6 person spa gives us plenty of room to spread out and enjoy the different jets. It has colored lights that give a nice ambience in the evening and bluetooth speakers that produce good sound. It's well made, easy to use and very comfortable, I love the lounger. I highly recommend.

We worked with Keith at Aqua Living Factory Outlet In Punta Garda. We ordered our spa and…read moreaccessories and were highly satisfied. The communication was excellent from the time of purchase to delivery and follow up needs. Keith was helpful, honest and a pleasure to work with. We love our new hot tub!

Customer service fail. Go with a smaller company that values its customers. We spent over $60,000…read moreon our Aragon pool less than four years ago (no choice - they're the only company that worked with our builder). Last week I emailed to ask for help with an LED light that went out in the hot tub. Pool LED lights are supposed to last 10-20 years, so it's unusual that it would need replacement so soon. But they certainly didn't *have* to replace it, because our warranty expired (less than a year ago). So I got an e-mail reply telling me we're out of warranty and out of luck. It would've taken practically nothing for them to do, and they're out here in our neighborhood every day. Just saying.... That's the kind of thing that can cost you another $60,000 customer over a $10, one-hour courtesy job.

Dayne provides outstanding customer service and the pool build itself is top notch. Definitely…read morerecommend them.

Staff very friendly. Not high pressure and very knowledgeable. Highly recommend visiting to see…read morefor yourself.

Amazing customer service. Kara and her husband are so helpful and knowledgeable. We are first time…read morehot tub buyers and they had guide us through every step. Now my husband is in seventh heaven. Thank you SW Florida Hot Tu