We have been customers of Pinch A Penny for three years now and have never once been disappointed. After going through three other pool companies, we can confidently say they are the fourth and final company we will ever use. Their team is always helpful, friendly, and genuinely cares about their customers. Most recently, Rocky came out to our house on a weekend (on his day off!!!) to make sure our issue was taken care of so our guests could enjoy the pool. That level of service is rare and so appreciated. It is such a relief to have a company we can truly rely on. Highly recommend this location if you are looking for knowledgeable people who actually stand behind their service. read more

Don't seem to know how to do a proper water sample - not very knowledgeable on equipment

Used to be a great store to do business with. Now when the owners aren't there the employees are rude and don't care. Owners don't respond to complaints. read more

I have nothing but praise for this Pinch a Penny. Obviously prices for everything have gone through the roof but that's with everything, especially chemicals. 5 years ago I fired the pool service that came with the house we bought and this Pinch a Penny helped me take things over. Which I like because I'm more hands on. My experience with two other locations was not good, the service at the Immokolee store have received has been great. A couple months ago our old motor finally seized up on a Friday and this store was able to replace it with a new Jandy on Monday! Thank you. read more

Bought a pool lounge chair two years ago. The matting on the chair wore out and we went to Pinch a Penny on Immokalee Road to get a replacement. Waited for 3 to 4 weeks and never heard from them. Finally stopped at the store and they told us, they could not get a replacement as they were no longer made. The next day we ordered one on Amazon and it was delivered to our house in two days exactly like the previous one. What great service we will never go there again read more

Charged a higher price for the same product I purchased from the Bonita Beach store road two (2) days earlier. When staff was questioned, I received an indignant response and they just walked off. In the future, I will avoid this store! Corporate should be insuring pricing between stores in the same geographic area is consistent! read more

I just want to take a minute or two Here. I was in the service industry for over 50 years, so I think I know service when I see it. This Pinch a Penny is so different from any other ones I've been in. Words like how can I help you today. (Nice to hear). To see staff carry items out to the "customers" car for them every time. To make sure that items like chlorine does not harm your car they put a blue plastic box type thing into the customers car. Little things always make a big difference to me and they do the little things every time. This operation is fantastic. Thank You, DM Stevens read more

Trying to buy a pool pump and have it installed since about August of 2020. The first time I paid for the pump and installation but when the worker came to install, he said he would have to charge more for installation but would not give a firm price. I canceled the deal and got my money back. In September of 2020 I tried again. I paid for the pump and installation. As of today 1/10/2023 no pump. I called today and the story is the pump I ordered is no longer available. There is a replacement. I found the pump online at Amazon. The Pinch a Penny price is $ 300 more. The local owner refused to meet the price. Later he called me back and said he was contacting corporate to see if they would cover a price adjustment. Having had my money ( $ 2,000) for 4 months plus all of the inconvenience, you would think a good business would meet the price, keep the business and have a long term customer. While they decide I am working on another option with a local pool company. read more

We have been going to this location for several years. It was sold and it is owned by new owners. I am not sure if it is the fault of corporate or just this location, but we have noticed that the prices for products have almost doubled. You can purchase the exact same item on Amazon for literally half of what they charge. If it's corporate setting these prices, they will be putting owners out of business. Sorry this has happened because we appreciate the convenience of a local store, but not willing to pay double! read more

Very friendly and knowledgable owners and staff, will continue to come here for any pool needs!

This place is amazing!! Took the time to walk through all our issues!! Our salt cell went out and they took their time to bring so many factors back into balance! Spot on read more

Literally never answer the phone. Very untimely with service calls. Will notice other pool issues while installing a new pump but will not bring it up to fix it at that time because they want you to pay for another service call. Staff is friendly and most are very helpful. Took them over an hour and a half of me being in store to order and set up install for new pump to be assured contact upcoming Monday. I followed up after not hearing Monday or Tuesday from them to only get a call on Wednesday that hopefully next week will be installed. Had issues still after installation - unrelatedly to install- and called to bring up issues. Left voicemails two days in a row as could not get in contact with a human after calling 6 times in 2 days. 2 weeks later get a return call stating the other issues and after 800$ new pump and install fee they would have to charge another 95 to have someone come out to see the other issues. Dave the installer is thorough and willing to help and explain. The owners and son are very nice ppl as well as the rest of the staff. Overall unorganized and unreachable. Will be going to a farther pinch a penny - they answered first call and spoke with technician who scheduled spot for next day. read more

These guys are as honest as it gets, Dave the manager is truly stand up!! They have a customer for life in me!! read more

I needed a small part to fix my filter. I called them ahead of time and was told they carried the part. When I got there, the person who I assume is the owner or manager helped me and told me how to install the part. It was only $9 but he treated me great. This will be my new go to place for pool supplies. read more

Went in to buy a pool thermometer. The guy in from of me bought a pool brush and it rung up as 13.99 and he said it's 11.99. The sales clerk honored the 11.99 Price. I was next and guess what? My pool thermometer which was 11.99 rung up 12.99......hmmm is this really pinch a penny or grab a penny read more

I had the displeasure of having this location of Pinch A Penny clean my pool for quite sometime. Yesterday I noticed that there was a note on my door saying that David had cleaned my pool. I thought this was odd, because I, or my dog, had heard anyone open the doors to my lanai. I walked out back to examine my pool, and noticed that it in fact had not been cleaned. There were worms, leaves, and sticks spread out throughout the bottom of the pool. This isn't the first time this has happened, so like usual I called the store to tell them how displeased I was. Usually when I call, they would come right out and take care of the problem. This was not the case yesterday. This phone call is the reason why I, and you, should not use them or cancel your current service with them. When I called in David, the one who did the service call and the OWNER of the business, answered the phone. I told him that my pool was dirty and wasn't happy with the service call. His answer was " I need to talk to the people who come in tomorrow morning". This was odd to me because not only is he the owner of the business, but he is the one who supposedly did the service call. I hung up and called back a few minutes later and told him to cancel my service. Remembering that they had my credit card on file and not wanting to pay for this service call, I called back. This is were the phone call got UGLY. While talking to David about removing my credit card number and giving me a credit for this service call (which I will later post if they did or not), I told him that I was displeased with his service as of late, and that he can't be happy doing that poor of quality of work. He stuck to his guns that he was there and the pool should be clean. He didn't offer to come out and fix the problem, he just fought with me. I then told him that I will let other people in the neighborhood how unhappy I am with his service. He didn't like this and quickly responded "I guess I will have to tell the people in your neighborhood all about you". This was a weird statement to me. What could he possibly know about me???? Was he looking in my house when I wasn't there, or maybe when I was??? Was he going through my things on my lanai???? At this point in the conversation we were both yelling at each other and he mumbled out some sort of threat then passed the phone to his wife. She tried to diffuse the situation, but it quickly escalated again. I told her that I was unhappy and I was going tell people about my bad experience. She said to me that if I told anyone, she would sue me for slander. I quickly explained to her that we live in America and I am free to tell the truth to anyone I wish. She then called me mean and tried once again to diffuse the situation. She told me that they only vacuum the pool once a month so it might not be perfectly clean. I told her pay them to clean the pool, and they didn't do that. She offered to come out and look at my pool, which I told her I didn't want her to. Not one time during any of these conversations did they apologize for their terrible service or offer to come out and re-clean my pool. The owners of this company have seemed to have given up, as they use to have really good service. As stated in the review before me, they never cleaned the tiles with a brush. They also said they used a new chlorine tab (on the call from above), which I checked and of course they hadn't. I would not recommend this company to my worst enemy read more

New to the area. Never had a pool. Used them for about 6 months. Few months prior, the place got new ownership. Friendly stuff. Good basic water testing and general pool supply. Anything more complicated then that - clueless. The owner actually told me they never heard of my pool automation cleaning system. I needed a professional look at my pool to go over few things - called 3 times and made 3 appointments, all no show - on the 4th call was told the notes were misplaced in a "appointment book"!? Called a different pool service that actually came out - all my problems resolved in 5 min - I needed a professional look and explanation, as I never had a pool - my few water valves were off. No longer using them. read more

Pinch A Penny did an amazing job getting our pool ready so we could sell the house. We had some last minute repairs and they squeezed us in so we could close on time. Thank you so much for going above and beyond with your service AND they did not charge us a fortune. All prices were more than reasonable. We highly recommend Pinch A Penny! read more

As a Canadian I was looking for a pool maintenance company. This company came highly recommended by my neighbours. They had serviced my pool and I did find them honest at this time, and they did a good job at this time So I contracted with them for a pool maintenance plan. Some of the work contracted was not done, over a three month period and this employee was eventually let go. I asked for someone who had been with the company a bit longer and was told they were all new, but had experience. The new guy finally vacuumed the pool, shortly after this the pool appeared to stop working. I have cameras on the pool and a fountain that works when the pool is on. When I called the company they sent someone out and spent "way more time than they needed to"' told me the pump was working, however the fountain wasn't on,nor had they even looked at the pool. It still did not look like the pool was circulating. When I advised them it still wasn't working, they said they never looked at the pool, only the pump and I could go elsewhere if I didn't like it. So I did I called Sea breeze and they found an object in the pump and had to clean it out. After that the pool worked fine. They checked the pool and had the fountain working properly I even have a service person with several years with the company. This type of service and customer service is important when you are not there. I hope this helps other who are looking for pool maintenance in North Naples. I also hope Pinch a Penny reads this and learns a little about customer service. read more

Great service from them just before a holiday weekend. My pool pump burned out and I was going out of town. Knowing I was In a bad situation, Jeff came over the same day and replaced it saving me a major issue with my chlorine. Great attitude and honest advice is what you get there. read more

Been a customer since the opening day. Can say that my last 4 trips to this place haven't been a good experience. I like to look around and shop for any new pool items, lighting or pool games, while I wait. The last 4 shopping experiences have sucked. I literally had one employee say "If you arent buying anything else, let me ring you up" Felt like I was being shoved out the door. Needless to say that today was the LAST for me. I will go out of my way to the Pinch A Penny off of Airport and Vanderbilt. At least they dont rush you to the door... read more

This location is near my home and my wife and I decided to go in to check out some things, we ended up buying several pool toy type items, a thermometer, and my wife asked about heat retention in the pool, our pool is in the shade most the day and we were considering a pool cover for the evenings just to help the heater out. They talked us into these large floating circles that were capable of heating and causing heat retention/reducing heat loss. We bought a few I think it was $140 dollars worth of them, 6 of them I think. Our total was approximately $250, so nothing there was really 'cheap". After placing in the heat retainers in the pool, I heated it really well and monitored it for 3-4 days, we didn't heat the pool at night and I checked it every morning, with the solar circle items in or out, it didn't matter the pool temp dropped about the same degree. I called and they suggested I needed more of them, I remember saying, 'like a pool cover?" which is what we were considering to begin with. Anyway, I tried it in the spa which the item almost fully covered and still there was no heat retention. At this point I removed them from the pool and dried them, deflated them, and repackaged them and took them to the store with the receipt. I was told they didn't typically do refunds or store credit. I could bring them back and talk to the owner later though. I left them there and said have the owner call me. Later the same day the owner called and said they would not do a refund or store credit, but that another customer had, had an issue with this company before and the people were able to get a satisfactory resolution from the manufacturer. I felt it was a product I bought there, and suggested it and if anyone needed to go to the manufacturer it was them, not me. He refused, I told them he could keep the $140 worth of garage he sold me, I would not be back in his store. He said something like "sorry you feel that way" and hung up. read more

very shady. will never use them again and advise others to stay away. as soon as my service started, that's when mysterious problems started with my pool. read more