Not what is used to be! The Large is 14 inch and the XL is 16 inch, and then they enlarge the crust on the edges to a good two inches with not toppings of course which makes the pizzas 12 inches and 14 inch. Also, repetitively very little cheese on them. Nothing like the pics they show! They have changed. read more

Stay away. Seriously, stay far far away! Not only was my order wrong, missing items, when I called upset the manager (Rob) hung up on me. You'll see in the photos that the breadsticks were not fluffy and plump as usual, the pizza in the photos that you see has a funky distribution of ingredients :( read more

Papa Johns Pizza - All the ingredients are in the middle of the pizza and not evenly distributed - Pizza Near Me - Blacksburg, Virginia

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I'm a delivery driver for UberEats. I've had a couple problems with this location and finally felt it warranted a review. I'll admit that their staff is probably overworked, but when you walk in the door and ask for an order which is pretty routine, and the manager and an employee get irate and start screaming about their mopped floor, you get the idea that they don't really care how they treat people at all. One of the orders that was supposed to go to a customer they just refused to fill and gave me an empty box instead. Soooo if you wanna get screamed at and pay for an empty box, then this is the place for you. read more

Papa Johns Pizza - a person opening a pizza box - Pizza Near Me - Blacksburg, Virginia

Pizza is delivered HOT and #yummy. Not sure why there are so many low reviews. Every time I've ordered N. Main they've been prompt and thorough (I often edit specialty pizzas: ultimate pepperoni with extra sauce and green pepper) and is prepared consistently. I ordered the specialty as described above last night (for days I want a little less grease I opt for regular pepperoni instead), regardless the pizza was obviously made with love and hit the spot! Not to mention the garlic butter (and the free spicy garlic butter promotion they gave yesterday??) is icing on the cake! Personally, I'd leave the wings (boneless/bone-in) and desserts to another establishment, but they have the pizza/bread products (cinnamon twists, breadsticks, etc) to die for! read more

Papa Johns Pizza - Pizza Near Me - Blacksburg, Virginia

Terrible I found a cockroach in my pizza you can't trust these guys I waited twenty minutes for a cockroach and pepperoni pizza

This place is a total joke. I placed an order online tipping the driver and was told it would take 39 minutes. After an hour and 15 minutes I call the store and am told by some snotty kid that it's a pickup order. If it was a pickup order why would I tip a non-existent driver and why does the app tell me I got my food delivered? Rude and clueless. read more

This Papa Johns location has some of the worst service I have ever encountered. My issue today was when we placed a pizza order (one singular pizza) At 3 pm through grubhub. We got a receipt, confirmation status, etc. We waited 30-40 minutes for our pizza. That is not the problem though, since today is a game day and I understand. The problem is that we never got a status change in grubhub of when our order was actually ready. We went in at 3:45 to see if it was done, they said they haven't even started making our pizza yet! (placed order at 3). Besides the point, my boyfriend and I were wondering if it was ever done... it is now 6:30 PM and the status of our order still said "in the works" on grubhub. We called, and me working/worked in pizzerias with third party delivery systems like Doordash, Grubhub, Chownow, etc, when an order on those apps go through to the restaurant, ONE of the workers needs to keep up with its status when it is in the kitchen through the tablet or device it comes in through. Confirming the order, when it is being made, and when it is done. When I explained this to the guy on the phone he said he had no idea how Grubhub works and he has no part in the status. And then he said our pizza was ready at 5:06 PM. Am i supposed to check in every 15 minutes to see if it is done?? Excuse me... what???? I know that is a straight lie, someone in that kitchen never just pressed confirmed when it was done. Anyways, do not order from this Papa Johns location if you want to be helped by people with absolute no common sense, and cannot own up to a simple mistake. I work in the restaurant business, I understand stuff like this happens all of the time I wouldn't have been upset if he was just honest; he offered ZERO compensation or anything to help us with this issue (that was not our fault), when the right thing to do is offer a refund or something else. Thank you Papa Johns, Blacksburg, will be choosing Dominos next time. read more

First and last time here. I ordered on-site and waited and watched until pizza was made and ready. I wanted to do this to watch the workers when they worked. Most people order online or call in and just come in store to pick up order. They don't see 'behind the curtain'. Person running cash register also was making pizzas WITHOUT washing hands. Found hair in pizza once we got it home. Workers did not practice safe food handling practices. Health Department needs to shut this place down. read more

We have lived in Bbg since 2001 and have been frequent customers over the years. That all changed today. We ordered carry out large 3 topping and when we got home we were surprised to find the dough had not been cooked: it was raw and slimy. Trashed it, except for the pineapple, which I was able to eat. I called the store to offer feedback and expected a credit for the pizza but instead was told to bring the pizza back to the store so they could look at it to determine whether it was, in fact, underdone. "I've sold 50 pizzas today and you're the first complaint." Well, that's the last complaint you'll hear from this household. We're done with your attitude and your poorly-prepared food. read more

Horrible service. Frequently "lose" orders. Quoted times are never correct. They make you wait an hour after your quoted time for a pizza or cancel your order with no hesitation. Submitted a complaint and never heard back. Eventually corporate just had to compensate me because even the owners of this location didn't care. read more

NOT a good experience. I went in to order a pizza and had to wait for the attendant to stop smoking and get off the phone. When he finally came in to take my order I asked for the specials. He had ONE. They must be set up for online orders only. This is the worst pizza service ever. I knew there was a reason I usually order from another pizza chain. Ugh! Thanks for making me NOT feel special. There is your special. read more

Meh says it well & says it all. Fast delivery but meh pizza takes little time to make, I guess. read more

I have NEVER in my life been given that much trouble when trying to correct my order. My order was wrong and they told me there was nothing they could do. I called technical support to be told the same thing. So rude! Technical support even hung up on me. Do better Papa John's. read more

I guess I really didn't pay attention to how long it took so I can't confirm or deny the other reviewers. I will say that it does taste like your standard Papa Johns which is a good thing. The only thing I didn't like is that the Pepperoni wasn't as crispy as I would have liked it. If that means anything to you then I'm glad to have helped. Pro tip: if you order just pepperoni, they put it on top of the cheese. If you order pepperoni and something else, they put it below. Even on top of the cheese it wasn't crispy enough. read more

The service is really bad. We found the chicken&vege pizza online but they don't have it on the in-store menu. We had to order it online even we were already there. We waited for about half an hour there. They did't even tell us when the pizza was ready until we asked. read more

If I could give this location less than 1 star I would. As much as I love Papa John's, the customer service here ruins the total experience. Good luck making an order after 11 p.m., they will decline any card you offer. We have tried different cards, different phone numbers, and nothing seems to work. If they can't be accessible to all customers (who are willing to pay the money), they should probably just shut down sooner rather than later. I really wish I could give a better review considering my love for their pizza (and the garlic sauce), but the customer service turns me off just thinking about it. read more

Pizza showed up 45 minutes after it's expected delivery time. Took an hour and a half total to get my pizza and then it showed up to my house cold. read more

Southern saying I enjoy best describes this papa John's. Slower than the second coming. Order a pizza at 4pm on a Tuesday, takes over an hour to get it. Really? Its Blacksburg guys, shouldn't take this long. read more

This is the slowest pizza place ever. Waited for over an hour on a Thursday night and the employees couldn't care less and still expect tips. Stay away, anywhere else will be better. read more

I placed a takeout order for square cut pizza for BBQ Chicken and Bacon flavor. My friend took a piece and drop me off at my place before taking off. I had a normal cut piece and realize that it is BBQ meat. I do not eat beef and unable to tolerate meat. I called the branch explaining them the problem. They requested me to bring back the pizza if it is untouched and claimed I should have know when I see pepperoni - this puzzled me, should I know BBQ chicken and bacon doesn't actually contain pepperoni and since when there's a law stating that pepperoni cannot be made of chicken? Store manager got the phone with impatience, grumpy, accusatory tone saying they will either give me the credit or deliver the right pizza. I requested for redelivery and store manager hung up on me impatiently after asking for the address. Considering the worst attitude (not to mention a store manager) I ever received, I was concerned of the store manager's credibility and who knows what would be put on my pizza, I decided to call in the branch again asking them to just get the pizza and that I do not need replacement from them. I addressed my concern and stating not needing a replacement. Manager yelled stating that he tried to solve the issue by bringing me a pizza. I explained patiently, "I called in trying to tell you guys nicely but concerned with the attitude and worrying my pizza that I'm eating so I do not need a replacement". The store manager warned me not to go to the store ever again and will not send anyone to retrieve the pizza and hung up on me. Well, guess it's his hobby of yelling and hung up on people while people still talking. That explains the weird reaction from the previous takeout order customers before me when they claimed the store made the wrong order for them. read more

An hour and a half for a food delivery late on a weekend night, when management ought to expect it would be busy. Why would I ever order from them again when I can choose Domino's or Pizza Hut? I don't know. I don't know. read more

This place sucks. Called way ahead to have 6 pizzas and 24 drinks delivered for a business meeting to be delivered at 5:30. At 6:00 when it wasn't there we drove to the restaurant. Had to get them ourselves and take them. Will never, ever use them again!! read more

Worst service ever. We ordered a pizza and waited in store for like half an hour. A couple of the servers were just standing there doing nothing, and no one told us that our pizza was ready or check in with us. We waited until we saw someone else's was ready and they came way after us. Had planned for a quick bit. Would never eat here again! read more

My friend ordered a pizza this evening, using the web app. Used his credit card and added the tip into the order. After 40 minutes he called to ask about the order status and learned that the driver had returned with the pizza. The manager said that the driver had knocked on the door and rung the door bell. We were home, he hadn't. The manager said that there were 4 locations that came up for the address entered in the web app, there weren't. The manager said that the driver had fulfilled his obligation. You decide, there was no knock on the door; there was no doorbell; the phone number listed in the web app was never called; there was no pizza; the credit card however did get charged. After talking with the manager for almost ten minutes, my friend got the manager to agree to remove the charges from his card, however he didn't offer any solution to return the driver to our location and was generally extremely unhelpful. It will be a long time before we consider ordering anything from Papa Johns. read more

Worst service I've ever had. Ordered pizza and still didn't have it an hour later. They claimed they called my phone but it went to voicemail but I received all other calls just fine and had full signal. Guess they have the only phones in the world that can't connect to mine after 10 attempts. Anyway, they said they would send the driver back out and I wanted to make sure I didn't miss them this time, so I STOOD OUTSIDE waiting for them. This took about another 45 minutes, at which point my hands and cheeks were numb. I called back yet again and was asked if I wanted them to bring it now. At this point, I don't even know that it was worth it. It took over 2 hours to get this pizza, and I'm fairly certain it was the original pizza I had ordered, so when it FINALLY arrived, it was cold and didn't look too appealing. Will not be ordering again. read more

I went in to this store last night to pick up an order. I noticed the employee working the cash register was cashing out, since he was counting a pretty large stack of money. As I walk up to the counter, the manager directs the employee to finish a pizza that had been had started. Without washing his hands (and handling quite a bit of money), the employee walks over to the pizza build line and starts putting on toppings, reaching into the bins barehanded. I mentioned something to the "manager" and his response was, "he's making his own food." This was all that he said and expected this to be an acceptable answer. Needless to say, I was grossed out at the lack sanitation present at this location, and surprised by the actions of the so called "management". read more