MY BABY GIRL had her bestie over so I ordered for us. 1st order - never arrived. Didn't arrive at all. I called and they rectified the order and resent. Thanks overall pretty good Better than when I used to order from them in the past. I had not ordered from Papa's in years. read more

Came in for a pick up order - no acknowledgement. The MOD was working the line, a driver was on expo & a guest was in line. The guest called for the manager to finish his order and the manager was pretty short and rude with the guy. Once his order was done I still was not acknowledged. The driver on expo saw me standing and asked what I was waiting for and let me know that the pizza would be out as it was in the oven. Once the order was done (10 minutes later) the manager brought it to me with an attitude (still no acknowledgment) so I acknowledged him! I told him I hope your day gets better cuz it looks like you're having a bad one. He proceeded to say "the idiot who was trying to order ..." and I immediately cut him off because HOW DARE YOU! There was a language barrier and YOU ARE HERE TO HELP! Without guests YOU DONT HAVE A JOB! I am truly disgusted with how that manager behaved. His boss was in the building so I let him know about what I witnessed. I am livid. This is not customer service at all!!!!!!! The manager was an older scruffy looking guy - I didn't even care to ask for his name. read more

I order Papa John's about once a week, primarily due to their proximity to my home. ( I live 3.9 miles from the S Tryon/ Steele Creek location. ) Same order each time; Lg. Thin crust mushroom with extra cheese. There is never consistency as to the temperature/ condition of the pizza, (cold/ warm... burned/ not so burned... Sometimes extra cheese/ sometimes it doesn't cover the base). I've never posted a review as I've always notified management with any issues. Regardless of when and or how the pizza arrives, I tip well. Today was particularly annoying as it is 1:50pm on a Tuesday afternoon and the delivery "estimate" is 69-79 minutes from 3.9 miles away. I call the store to cancel the order (with the reason) and I get an "ok, I'll cancel that for you". No apology for the ridiculous lack of service. I'll order again, at some point... ....and hopefully they will improve enough to for me to write a positive review. Meanwhile, guess I'll order Chinese food. read more

Papa Johns Pizza - Delivery Time for 3.9 miles away - Pizza Near Me - Charlotte, North Carolina

Thank you Papa John. I thank you for providing me with a delicious vegetarian meal whenever I don't feel like cooking. I typically oder the same pizza and you have not disappointed me yet........ But I ‍ you get yourself together. Cause the community is not happy. I need you.!!!!! You're my family's favorite conveniently located vegetarian pizza spot!!!! So I beg of you......GET IT TOGETHER!!!!! pleassseee Welp thanks for considering my plea.... I'll continue to consistently wash my hands and pray over the pizza in which your ungloved no mask wearing crew has prepared for me....... Yours truly..... read more

Literally the worst , I ordered something really simple medium pizza with cheese sticks, I opened up my pizza box it looked Like the delivery driver dropped my pizza a COUPLE times smh and I tried to call the store back but nobody would pick up the phone smh read more

The delivery driver did not follow covid 19 protocols. Handed me my pizza and was wearing his mask below his chin. Will not be returning and will be ordering from marcos pizza instead since they actually follow covid protocols . read more

Super disappointed tonight! Upon ordering for delivery, I find out papa john's has started using doordash to deliver instead of papa john's employees. The papa john's app told me the pizza had been delivered about 30 minutes after placing my order but it hadn't been. I think that must mean it's when doordash picks it up. After another 30 my pizza was here. It was strange not seeing the papa john's shirt and having just the box sitting on my porch. worst of all, doordash doesn't use/have pizza warming sleeves... So when it got here it was cold. SLACK won't be eating here again read more

Never had a problem here, the guy in the front not wearing a mask and most of them working there weren't either he had the worst attitude walked away while I was talking to him because he gave me the wrong pizza there was a man that was waiting before me and he still didn't get his pizza they gave it to me. And my pizza was still made wrong read more

The delivery time frame is terrible! Why does it take over an hour to deliver? They claim this was posted when placing the order but I dis not see as I would not have ordered! Pizza and bread sticks...cold and bread burnt... read more

I would give more than 5 stars if I could. Been order pizza from them for a few years and never have I ever once disappointed. Customer services are outstanding. I had my order wrong by accident one time and they send over a new one without any charge. read more

Yesterday evening their was a terrible wreck on south tryon en route to this papa johns. I had already placed a late order hesitantly and was worried I would not make it on time. I called and spoke with Matt at around 11:40 and told him I might be late. Upon arriving I realized I had placed the wrong order and he politely offered to remake the pizza with only 6 minutes left before closing. Honestly it is rare to receive such genuine service from chain pizza places. I hope this location realizes what a great person Matt is and gives him a raise. Thank You so much . Wish I had a picture but the pizza was so good I ate it before I could take pictures. read more

I typically find a coupon from their flyer, website or on the box, easily off-set the higher price that Papa John's is known for, for just average pizza. And it is just average pizza, you will not find artisan or brick-oven cooked here. That said, I have never been disappointed from this location. read more

I did not feel well so decided to order pizza for my child for dinner. Over an hour passes and I have a voicemail from the driver that he was stuck in carowinds traffic. I call the store and she then unapologetically stated he was 10 minutes away. I call after 20 more minutes pass to cancel the order. Again the girl that answered the phone was unapologetic and did not provide good customer service at all. I also want to add that this location is 2 stop lights up from my house but as stated, I did not feel well. I will never utilize again as I could have gone to pick up myself and my child could have eaten. I would not order unless you plan to wait for an hour and a half from a location very close. read more

This papa johns makes literally the worst pizza I have ever had. Our pizza was stuck to the box and soggy. All the toppings fell off and there was a hair in it. To top it all off I asked for three extra garlic sauces and while I was paying for it she came back with two and said that there were only two left. When I asked her if she was still charging me for three she blatantly lied and said no. Will never come back here! read more

Decided to give them a try again. Horrible decision. Waste of $60. pizza was awful, hardly had any sauce paid for extra cheese and didn't get that. Paid for onions and green peppers on a pizza and got maybe 3 of each on the whole pizza. Sick and tired of getting such sucky ass pizza from this place. It used to be great about 2yrs ago but I'm done giving them another chance and will not be ordering again. The poppers were full of jalapeños and hardly any cream cheese, pizza crust just sucked! Don't order from here. You will be disappointed read more

First of all this location has great customer service and they always make sure your order is correct. The delivery drivers as well are very well mannered & polite. I am new to the neighborhood and love this Papa johns location ! My boyfriend loves the hot cookie they have to offer, it's to die for !! We recently ordered a hot cookie for pick up today and received AWESOME service from Chance and Manager,Max. I always recommend Papa Johns to family and friends ! & it's great for Sunday night foot ball games. Go Panthers ! read more

Using DoorDash as delivery , after an hour and a half the wrong order showed up cold. Called location three times, placed on hold only to be told it's on the way. Well the wrong order made it here an hour late and cold. TRASH TRASH TRASH read more

This papa johns makes literally the worst pizza I have ever had. Our pizza was stuck to the box and soggy. All the toppings fell off and there was a hair in it. To top it all off I asked for three extra garlic sauces and while I was paying for it she came back with two and said that there were only two left. When I asked her if she was still charging me for three she blatantly lied and said no. Will never come back here! read more

Pizza made my family sick and they never bring the extra sauce that you buy. And the bread sticks under cooked!!!! Will never buy again

I was in there once. There was an employee sweeping the floor and he swept up one of those garlic dipping cups that had fallen onto the floor. He went to throw it out and the manager told him not to. He told him to put it in the fridge with the others. The employee said he thought he should because it was on the dirty floor. The manager said not to because it was sealed and not open. OK? Wait a minute. Every time I have ordered, they put those garlic dipping sauces right in the pizza boxes touching the pizza or the breadsticks or whatever box it goes in. That's totally disgusting. The manager's name was John Caffarella. It was a long time ago, but hopefully this manager has been fired. read more

I ordered a large cheese pizza, and an order of their delicious garlic parm breadsticks tonight. The delivery was incredibly fast and the driver was extremely nice; but the pizza wasn't exactly what I ordered with the app. With every pizza Papa Johns makes they give a small container of pizza sauce for dipping. Using the app I exchanged the small pizza dipping sauce for ranch dipping sauce, but instead they exchanged all the sauce on the pizza for ranch sauce. read more

Today was my first time ordering delivery from this location and my pizza was never delivered. Checked my phone, and saw there was a missed a call from the delivery guy. Literally within 5 minutes from the missed call, I called back twice. The delivery guy never answered. There was never a knock on the door nor was the door bell rung. Very disappointed long time customer. read more

Lots of issues with ordering from this location tonight. Won't be ordering from here again BUT the delivery man was very kind and apologetic. I know nothing about our order issues was his fault, but he was the only one to apologize to us. That's after we called twice and spoke to two other people working there who just gave us vague run-around answers as to where our pizza was. -_- read more

This place is disgusting! Very unsanitary!!! Let me just start by saying there is an issues 50% of the time I order from here but i never complain because well I've just always let it go. That was until I witnessed the most disgusting thing ever when I recently went to pick a pizza up from there. It was packed with workers and very chaotic like most times you go in. When i walked in someone greeted me from the make table but i stood there for about 3 minutes before anyone ever came to the counter and acknowledged me. When the young lady did come, she came right over from the make take hands filthy, covered in sauce and cheese didn't wash them immediately hopped on the register to finally assist me. She located my order and I was completely repulsed because when I handed her my money because her nasty little sauce and cheese covered hands touched mine, I totally lost my appetite. I received an email requesting i complete a survey about my visit fso i did and I was initially impressed because I received a prompt response from the general manager Tyler apologizing and offering a free pizza with a coupon code enclosed however, when I attempted to utilize the code it didn't work. I think it was a sign from God to avoid them at all cost even if the cost is no cost. read more