Ordered pizza for pickup because of the reasonable pricing at this location, and I was pleasantly surprised. The order was ready quickly, the pizza tasted great, and it wasn't greasy at all--perfectly baked. It actually felt like eating something clean and fresh. I paired it with homemade veggies, which made the meal feel even more balanced and enjoyable. I'll definitely be ordering from this location again. read more

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I can't believe today i found a hair in my pizza! I've been ordering here for a while and this has never happened. This is gross, do better Papa John's. read more

Good customer service, they made my order so fast! Some other pizzas I have order in the area make me wait longer. The guy was also accommodating and changed the sauce due to a food restriction. Kids said the pizza was good. They liked it more than the other pizza that I ordered from in the area. I also ordered wings, I tried them and they were good! read more

Pizza is good but too stingy on the sauce for the wings. They are like this every time. Gotta ask for more sauce next time. read more

Papa Johns Pizza - Honey Chipotle Boneless Wings - Pizza Near Me - Concord, California

If I could give zero stars I would. I usually order gluten free from Mountain Mike's but I thought I'd try here as I have never had pizza from here. Ordered gluten free The Works and it was the worst pizza I have ever had from an actual pizza restaurant and pizza period. I opened the box and was shocked, where are all the toppings? They had all that were supposed to be on it but they really skimped on them and it looked smaller than 10 inches which is the size they say it is. The crust tasted like cardboard, absolutely no flavor in the toppings. Never again will I order here. Store bought gluten free Digiorno's and Freschetta is way better and that is telling volumes about this place, if a frozen pizza beats yours. At least Mountain Mike's has flavor, the crust has more substance, they always put more of each topping and their pizza costs less. read more

This place must be a slow place cause when we came, the guy was sitting outside, looking at his phone and just ignored us as we walked in. A few seconds later, he came and said, excuse me and took our order. I never saw him wash his hands and he made our pizza. Yuck! read more

Great pizza and service! The pizza was ready on time and didn't have any issues! Plan to go back for sure!

I wish they added more pepperonis. This pizza looks so empty and pathetic... One slice doesn't even hold a piece of pepperoni... read more

Papa Johns Pizza - Large pizza with two toppings(pepperoni and Philly cheesesteak) - Pizza Near Me - Concord, California

Not helpful. Don't ever recommend. Couldn't find my order even after I showed confirmation email and basically said I was SOL and could spend another $30 on a pizza. No thank you. I would like the pizza I already paid for. read more

Pizza crust was thin and hard (I didn't order thin crust....or hard crust lol) barely any cheese and a ton of sauce. Won't ever order from here again. read more

Fast, Delicious, Fresh, friendly! This is my local papa john's. They're always super quick and friendly and clean.

They need to learn how to give better customer service; rude and disrespectful worker. Very impatient and disrespectful. They need to go take a class in how to work in a customer service field. read more

I wish there's a ZERO star for this place. The word AWFUL is nice to them. So I ordered one large chicken BBQ pizza and UNSAUCED wings, I made it very clear that I want the wing UNSAUCED since I'm pregnant and can't have spicy sauced wings. After 30 minutes the ordered was delivered, but the pizza was actually dropped from the delivery man!!! The pizza had no cheese. The cheese was dropped on the sides of the box. ( photo attached ) and of course the wings were buffalo sauced!!!!!! EVEN THOUGH I made it clear I want the wings UNSAUCED. I called them and told them I can't eat this pizza, he told me that he will check with the delivery man and call me back, but he didn't so when I called him back he actually canceled my call! I called 5 times and he hung up on me the 5 times without even answering. He answered from my husband's phone and when he knew he''s my husband he hung up on his face as well. So there you go $45 pizza that was eaten by our dogs. read more

Papa Johns Pizza - soup pizza!!! - Pizza Near Me - Concord, California

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I saw the commercial so many times and couldn't wait to try the papadia. When I tell you it was a hot mess, believe me!! NASTY!! read more

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The ONLY store where it can take almost 1.5 HOURS to deliver and then LIE that the order is delivered when it is not. Just look at the store ratings compared to other stores. I placed the order online and the website show that "It is on the way". My place is only 10 minutes drive from the store. 40 minutes later, nothing happened. I called the store and the Manager said he'll check with the driver and call me back. I never received any call back. But the website suddenly show it has been "delivered" (?!), but I never received the order. So it's almost as if the store or the manager just change the system to show it's been "delivered". If you have similar issue, contact Papa John CORPORATE OFFICE (https://www.papajohns.com/contact-us/index.html) and tell them your experience. If a lot of people complaint, they can take action or shut down this store. Given the COVID situation, vote with our wallet. Choose another store and don't let this store continue with their abysmal service. read more

....Why lie to your customers? why say you have a product and you really not have it at all. Like that makes me angry all the way when businesses lie. As you all know when it comes to franchises, a lot of them can decide whether or not to have things on their menu or to follow a program that is seat by the main branch of said corporation. All I have to say really is what I asked for at this location, I got told they had what I wanted. But at the end of the day, I totally didn't get what I asked for. Let me tell you why in the rarest of cases for me, this Papa John's location deserves the star rating it got.. "Papa John's" Location - Concord, Ca Pizza - The Big Shaq (16 in Xlarge Pepperoni Pizza) Price - $19.61 Papa John's Concord: So, I'm not usually one to complain much, even when I don't like something as much as I anticipated. I don't really like to be a "Debbie Downer" and look at the negative, but when you experience it blatantly....that's a whole different story. I'm not going to beat around the bush here, I'm just going to get right into it. So, I live in Pittsburg, this "Papa John's" location is in Concord, right off Clayton Rd. On the website there isn't any mention of the "Big Shaq" pizza listed, but the main website didn't say anything about it being a limited offering either. So I called this location and asked if they still had it, the person on the phone told me they did. So, only living about 15 min away from this location, I ordered it and then set off to get this supposed pizza that is "Shaq" sized. So on to Papa John's regular marketing. The "Big Shaq" is listed as an Xtra Large Pizza, loaded with pepperoni and cheese on a thin NY style crust. The large pizza at "Papa John's" is 14in, and the XLarge pizza is 16in. "Papa John's" don't make their XLarge Pizza in thin crust, so in fact the "Big Shaq" is an Thin Crust Large Pizza. Honestly what's two inches, it's not the size that counts after all, it's the motion in the ocean, well there wasn't any motion in this pizza pie. What I got was a cold pizza, no pull from the cheese, and a thin crust that I could compare to eating cardboard. Oh not to mention the price, the "Big Shaq" is advertised as a $12 pizza, which with the "8.75" sales tax including the new $.48 covid tax put me around $14.61 all together....No, what I got charged was for a Thin Crust Large Pizza at the normal price of $24.49 with a $6.50 discount bringing the price to $19.61 which is $5.00 more than the supposed price of the pizza. I know some of you may be wondering why I'm so into the numbers on this one, well for me it's the principal of the whole thing. If the pizza is on a secret menu, or isn't offered, just be honest with your customers and let them know that. Heck, I didn't even get he pizza box with the "Shaq" image on it to add insult to injury. Just last week a friend of mine with to the Walnut Creek location, which I believe to be affiliated with this franchise, and she got the same pizza, with the "Shaq" box and the correct price. Honestly the pizza wasn't any better then one you could buy from the frozen section of your nearest grocery store for comparison sake. In Closing: I don't eat pizza too often as I'm not really a pizza person. But after an amazing experience at "Red Tomato Pizza House" this past week and then coming here and this is what I get....It's a big difference and I am needless to say disappointed. The service was also not on par as I was rushed to order when on the phone and there was little to no verbal exchange when picking oup my order and paying. Naa B! next time I'll go to the place with the "Short King" and get myself a "Hot and Ready" read more

Papa Johns Pizza - No Shaq Box - Pizza Near Me - Concord, California

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Ordered late night, fast delivery, super delicious, exactly as ordered Next time I order, I might order the pizza baked a bit longer (heavy toppings made the pizza flimsy, but still delicious) read more

Papa Johns Pizza - Perfect - Pizza Near Me - Concord, California

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How on earth does Papa Johns who make brick pizza with good sauce think they can charge you $31 for a medium pizza and cinna bits... ARE YOU NUTS!!! You can go get a decent $30 steak dinner at Outback for that price.... WAY WAY WAY OVERPRICED read more

Papa Johns Pizza - Pizza Near Me - Concord, California

I ordered a pizza for delivery around 1:07 am since i called that i am paying everything cash , but the guy who am i spoke with him , he was totally rude , like he couldn't know how to speak with customers. Anyways Deliver arrived at the location i went to pick up outside grab my order i paid him cash included tips , but unfortunately when i open the box of my pizza, the way that i was look how they prepared for me I didn't think , but its okay i got experience, never ordered again. Stay away from poor customer service and rude people . read more

I usually like ordering from Papa John's as their deals are pretty good and I love their stuffed crust pizza, but this time they tried scamming me. I wanted to try out their wings for once and they tried to jip me out on my order. I placed 4 orders which comes with sauce for each one. I always use the app which tracks my order but it always tells me it's ready before it actually is. I always have to wait inside another five or ten minutes, and today, again, I had to do the same. Not a big deal for me, but I suppose notable nonetheless. Then, I was given my order and asked for a bag for my food. The man took the stack of wings and placed them one by one in the bag for me. After getting in my car, I looked through the wings to find that each of my orders was missing two wings except the one in the very bottom (originally on top before being placed in the bags). I think they strategically tried to fill the box on top with the correct amount of wings and not complete the full order of the others. Additionally, one box was missing a sauce. I went back in to get my order corrected, and that's just what happened. Each order was given the proper amount of wings and even an additional one. Upsetting for a returning customer, but glad they fixed their mistake. read more

Tried this pizza spot for the first time and ordered The "Works" which is a combination pizza. When I received my order, it was a chicken and sausage pizza and it wasn't even cut to slice read more

Papa Johns Pizza - I ordered their combination pizza. Does this look like a combo pizza and it wasn't cut into slices.... - Pizza Near Me - Concord, California

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Very tasty and a lot, very friendly and helpful staff, fast service and nice prices, I highly recommend this Peceria

I gave him two stars one for being open on Christmas day and the other for the pizza being good. I did not appreciate the fact that the advertised free garlic knots with first order and when I asked for them I was told that expired yesterday. The gentleman offered a free soda, but that didn't happen when it was picked up. When I called to bring it to his attention he said I'll throw in garlic knots the next time. Probably won't be a next time it would have saved everybody a lot of time and effort to just include them as advertised on their website. read more

Papa Johns Pizza - Ad - Pizza Near Me - Concord, California

The owner said he would not let me use my papa points to order for free. He was really rude and had the manager call me HARRASSING ME questioning me how I got the points. After harassing me, the manager hung up on me when I asked for his name. Straight hung up on me and said "don't order from my company anymore" exactly word for word. read more

They won't honor the coupons provided on Yelp then why should they put the coupon on Yelp if they won't accept it

This place is horrible. I called and asked for 2, large pineapple pizzas and the employee continuously cussed me out and was making fun of my voice and everything. Terrible employees. When I actually got the food it was just as bad, the garlic knots tasted like raw yeast, the wings were soggy and lifeless, and the pizza was burnt terribly. The best thing about my expirence was my drink. Pathetic. Also fire the rude employees that were cussing me out for no reason. I'm happy to say I will never be returning. read more

Great customer service! Awesome place to come grab a late night pizza :) latest spot open closes @2 !! Good food they can make a great pizza .. rate 10/10 I got a large pepperoni sausage pizza and it was delicious Ali gave me great service read more

We are regulars at this Papa Johns and eat here somewhat frequently. These guys have always been top notch and when there had been a problem, they have always taken care of it and were very graceful about it. I just placed an order for 2 pizzas and 3 side items. Not a huge complicated order or anything. It's 9:50 pm at this point. I get a phone call within 2 minutes of ordering. The guy on the phone tells me "I'm so sorry, we are all out of stuffed crust" ... I'm thinking... you ran out of cheese, to roll into the crust... whatever. I reply "Oh that sucks, alright, could you please make it regular crust" The response I get "No not really, I'll be voiding your order" Me: "Oh I see, you must be closing and you do not want to stay open a few minutes late" Response: "Yeah, alright, you have a wonderful evening" and the dude hung up. I don't know what happened, but this dude deserves to get fired. Don't lie to your customers. Had he said "we close in 10 minutes and we can't get it done that quick" or "I'm sorry, we can't". I would have first offered a tip for staying and knocking out my order or if that was not sufficient incentive, I would have accepted. But instead he chose to lie and then be a smug little brat about it. Sucks, we really liked this place too. read more

I ordered from here this weekend. The crest itself is okay as always that the white sauce that came on the pizza was really kind of weird and nasty and there wasn't much cheese. Toppings were not existent. I guess that's what you get for $8. I probably will not return. I know that Round Table is a little more money, but I think that it's worth it. I think even Pizza Hut across the parking lot probably serves better pizza than this. read more

Ordered a large pizza tonight driver refused to come to my door...made me walk all the way out to the street from my apartment. When I got back inside I noticed the pizza was wrong. I ordered half veggie and other half pepperoni they just gave me a freakin Combination. So I called and kindly asked the manager "Mike" if they'd be able to replace it and bring the right one he said "sure" so I waited for an hour didn't hear from them so I called them back When they answered they denied ever saying that they would bring the pizza and said we'd have to go down there ourselves and place the order so after going back and forth he lied and said he can't Deliver the Correct pizza because he "Ran out of Drivers" at 9pm when they don't even close till 12am!....DO NOT ORDER from these rude unprofessional people. They should Re-Train the workers or fire and re-hire someone who values the job read more

Papa Johns Pizza - Pizza Near Me - Concord, California

This Is The Only Pizza Chain I Go To, They Have Amazing Deals Always!! Also The Only Location, That Is Due To Ali's Such Kind & Friendly Personality. I Am Always Treated Excellent By Him And He Makes The Pizzas With Such A Unique Taste! Let's Say I Won't Have Any Other Pizza!! Hope Ali Stays There Always!! Excellent Taste, Excellent Service & So Fast! I Recommend Getting My Favorite Banana Peppers & Pep Mix Or Banana Peppers & Italian Sausage Mix With Buffalo Sauce!! read more

FYI - I just ordered carry out and none of the staff (~10 people) were wearing masks (in violation of the county mandate).If you are at risk of covid/unvaccinated/etc. skip this place & definitely don't order pickup. Pizza was fine (it's papa John's!) read more

Heard all the hype, saw all the commercials, and was let down by the quality. Granted, it was their second day open to the public but they messed up our order and it was like pulling teeth to get it corrected. The pizza crust was decent but the topping were sparse. Onions overpowered the Hawaiin BBQ Chicken Pizza and the garlic ranch sauce was very tart on another pizza. We ordered the pizza for pickup and when we walked in, the 2 cashiers acted like we didnt exist. We finally had to say to them - WE HAVE A PICKUP and the one cashier walked away. Wow, customer service wasnt taught to the staff, no wonder why this is a "delivery" location! It'll be tough to draw us back in now that we've tasted the mediocre quality. read more

I decided to get pizza here. I read the reviews and it seems to be mixed. As for me, I didn't have much issue with this place. It's your typical pizza chain. You order a pizza, you get your pizza. It's the standard. I am a big fan of white sauce, so I get the Papa John's white/ranch sauce with my pizzas. As for the toppings, I think Papa John overall consistently gives the same amount of toppings in each chain/store. If you find a good pizza deal, I would definitely go for it. I got a groupon so I decided I will get pizza tonight! I wouldn't call say the pizza is amazing but it's definitely not the worse either. read more

Use to go here for the wings like once a week. There is a new guy there who runs the register. He has no idea how to do this. This is the third week we couldn't pay or get our food cause he is new and does not know how to use the register. If we receive the food he can't give you a receipt because he does not know how. No one spoke any english when we ordered so that was a process. We will not be returning. read more

I'm not a pizza lover but I love the plain breadsticks at Papa Johns. Even when I used to live in the East Coast, I always go to Papa Johns for the breadsticks. So whenever I'm in the area and in the mood for some breadsticks I stop by this location. So a few days ago I came here and ordered the plain breadsticks. I asked about the dips and the guy at the counter said it was 75 cents a piece. The different sauces used to be free. So I just ordered the garlic cheese dip. The guy at the counter was very nice and prompt. No rudeness when I told him they used to be free. He even gave me two different sauces for free. The breadsticks came piping hot. It was crunchy on the outside while soft on the inside. And you dip it in either cheese or garlic dip. Delish! read more

Papa Johns Pizza - Pizza Near Me - Concord, California

I order garlic wings and cheese sticks! They were both delicious! I wish the wing sauce was a bit thicker as it looked like melted butter was poured on the top of them. read more

Went to the location since I was in the area...to my surprise all the specials advertise in the windows on the walls were old and I ask why do you have them posted if you can't order it...no real response....when I got the pizza I asked where were the pepper and garlic sauce and the response was they longer offer it....I was quite disappointed so when did Papa John's stop giving peppers and garlic butter By the way the pizza was not that great, glad I did not pay full price I would have been hella pissed read more

Wow a corporate chain to treat people like this is unbelievable. the Concord office took almost 2 hours to deliver us cold pizza for a business meeting...how embarrassing for me, everyone is starving. i called several time to the location and talked to Victor who was monotone and no help. i asked for compensation and was offered store credit .... this was almost $ 100 of pizza from a place that would never order from again ...no thank you i will just be sure to tell everyone that the commercials lie..... i wasted enough effort on this now. beware the pizza sucked too..... read more

Since Halloween was pretty much canceled due to Covid, I told my son to pick what he wanted for dinner that night and of course he chose pizza. I ordered his favorite online and stopped by on my way home from work to pick it up. As I was waiting in line to pick up my order I noticed one of the two fellows making the pizzas (no gloves) pull his cell phone out of his pocket and show his co-worker a picture on his phone. The two exchanged laughs and he stuck the phone back in pocket and proceeded to roll the dough with his ungloved hands. Phones are nasty!! The person ringing me up asked for me to give feedback on Yelp. I offered him feedback immediately. There are too many other pizza places taking proper covid precautions and just overall general safety precautions seriously to be stuck with this. read more