It has been awhile since I have gotten PPJ's pizza since Dominos had stepped up their game. I ordered the special carry out 2 mediums and boneless BBQ Wings. The wings were trash. Soft steamed out cheap chicken nuggets with some lame sauce. The pizza was sub par. What happened to the crust? There was about as little pepperoni as the could use, and the second pizza had just enough pep and sausage to say it had it. I will stick with Dominos down the street. Why does everything have to suck now a days? I won't be going back. read more

Order was wrong, Did the 2+ for $6.99, one pizza was completely not there, two of the same pizza was there and all the same crust despite different styles of crusts were requested. Ordering from there no more. read more

Came in for a carry-out order and the store had a overbearing sour-like odor. Not sure if employees were smoking something or if ingredients had been sitting out. The food was sub-par at best; anything less would've had me request a refund. read more

I ordered the pan pizza with garlic parmesan crust. I checked the box to have it overcooked so it was brown crusted. When I received it, it was undercooked there was no garlic taste to the crust at all. Bottom line, it was a terrible pizza. I will never order pizza from here again and I would recommend other people do not either, unless they like bad pizza. read more

Willing to make up for the long wait in the wrong orders I waited for 45 minutes for my order and it was the wrong order they wanted me to pay more to fix it read more

Whyyyyyyyyyy is it so hard to follow the no contact preference. It's almost pointless to select it when every time it is completely disregarded. I answered my door today after the person wouldn't just leave the pizza... I said "this is a contactless order" and he rudely said "covid is over, I got in trouble for that"... I'm sorry? What? Covid is not the only reason people request contactless. I am immunocompromised, and I have four children, I intentionally limit my contact with outsiders so I can be present for my family. Do better. read more

Pizza is always delicious I ordered a hour ago still have not received it. Hope it's perfect we are starving

Pre ordered 2 hours ahead of time. Pizza showed up 30 minutes late and cold. Delivery driver looked and acted stoned out of his mind! I will not order from them again and will share with everyone my experience. Pappa johns fountain mesa you SUCK!! read more

This store doesn't even earn a one star. Have been waiting for 4 hours. Ordered pizza from another store and eating it already. 3 hours later they send a text stating they delivered pizza, still no pizza. Went on hold for over an hour, no answer. This store has gone down the drain, over the years has got worse. Won't ever order again from this location. Not sure what the issue is but I do not see this location lasting long unless management gets it in order. Just suggesting to order from another location to help one another. Never had but issues from this one. read more

Terrible. Nothing to say. Had to cancel my order. No drivers. No call back...nuffin. This is the last time I order through this restaurant in fountain!!! read more

Food is as good as Fast-Food Pizza goes. You can obviously get better pizza elsewhere, but the convenience and speed is why you order from any pizza chain. Overall, better quality than Dominoes, but not as pricey as Pizza Hut. I've read other reviews about the service, but I have never had any issues with any of the workers or drivers. Those reviews are also outdated IMO, so it may have just gotten better and learned from their past. read more

This business is disgusting! The food and the customer service! I use to order from here all the time and most of the time the pizza is soggy in the middle but ignored that and ate it anyways. Recently I ordered A pizza and a Papa-dia it is in the pictures it is terrible one side is cooked the other side is not cooked it is mushy I cannot eat it I called to complain the next day because I did order right before closing the night before and they told me no it's too late "I'm not gonna do anything about it". I am very disappointed and I feel completely disrespected. The managers name is Shawn and he a terrible attitude. read more

Papa Johns Pizza - Cooked kinda - Pizza Near Me - Fountain, Colorado

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We have been long time Papa John's fans, however we just moved to the COS area and have been disappointed in the Papa John's near us (we live in Security). We've ordered twice from them and our food gets to us looking like a nasty greasy mess. Someone please get this store figured out, cause slowly but surely we will be going to a different pizza company. Absolutely unacceptable to deliver food that looks like this (pics attached) to paying customers. read more

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I ordered the Shaq pizza. It was stale and non edible. Was delivered from the time frame that was given. Was not excepting it to be this bad. Never ever again order from you ever again. I will choose Dion's, Papa Murphy's, or Mod Pizza. Trust these places. I guarantee they're by far better. read more

My fiancé and I waited to get our food. They were vaping in the store over everything . They locked the door and ignored my knocking not knowledge Ing me called them and they out right picked up the food and hung up on and then canceled my order that was ready for pick up . They took it home out the back door . read more

Papa Johns Pizza - Looked us out Vaped in the store canceled my order and got hung up on. They took my pizza home - Pizza Near Me - Fountain, Colorado

I'm livid right now! I ordered pizza almost two hours ago and just called to check on the status. First, the manager, Nicholas, told me that I must have called the wrong store. Then, he told me that his driver said he knocked on my door and called me three times. I was by the door the whole time and didn't receive a single phone call! My only options were to wait another 2 hours for them to remake my food or cancel my order. He made me feel like I was lying and didn't even offer to comp my food or give me a discount for next time. I will never order from here again! read more

If I could rate less than 1 star I would. Order took 90 mins to arrive. It was 1 pizza.... I ordered extra garlic sauce and got charged $3 for it and we never got it. Driver didn't care. Pizza was cold. We live 2 miles away from this store. I've ordered from here a bunch of times and it gets worse every time. I would never order from here but my kids like the garlic sauce. This will Be the last time. I hope that this franchise goes out of business during Christmas read more

We used to order from here every Friday, up until about 2 months ago. Anytime I ordered from here I would get a veggie pizza aka no meat. Now, the problem isn't what you think. The problem was that when I was eating my slice, I almost bit into a ROCK!! My husband thought it was probably a frozen piece of sausage. So, I thought, ok let me defrost it and see, because it sure didn't look like one. Well a few mins later, it was still hard as a rock, because it was a medium sized pebble. Kind of makes you think if they dropped the dough, picked it up and cooked it. I could've broken a tooth due to the carelessness and lack of hygiene when they cooked it. My family and I haven't been back since. read more

Long story short, I ordered a specialty pizza last week, pizza was 36mins late, cold and they forgot my dips. "Michael" gave me credit for a free pizza, which I just ordered, and I got someone else's Hawaiian (sorry if it's yours). After I called back the fourth time, he was almost rude enough for me to get in the car and go pay them a visit and educate them on the importance of accountability and accuracy, since I have some experience in this field. When this pizza got here, I looked at my wife and we laughed uncontrollably for a good 3 mins, thinking "How can this job be this hard" and "...Is this a joke?!" Management and Headquarters really needs to get a grip of this location, because I need my weekend cheat-meals to be accurate and hot when they get to my place... read more

Horrible deliver pizza smashed to one side I mean are you serious own up to your mistake of dropping it don't say it was a hard turn don't lie to me a hard turn won't cause this and the manager being rude and just hangs up what kind of business charges 50 and delivers like this read more

Papa Johns Pizza - Dropped pizza from papa johns - Pizza Near Me - Fountain, Colorado

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Foods good, just ask the owner of this franchise to enforce health standards. Workers need to wear gloves when messing with the food. Saw a female with no hat. Her long hair flopping around while she dressed the pie. Hair nets n hats for everyone. No exceptions. Must wash hands on a regular. read more

I went to pick up a pizza and noticed that the workers making the pizzas had no gloves on.... I feel like this is a little inconsiderate seeing that we are in the middle of the coronavirus read more

2 hour wait .. but I understood due to the COVID-19 situation.. BUT...!!!! Pizza came cold barely any toppings to be the works .. with a 2 hour wait at least make sure the pizza was up to par... read more

The pizza was alright and while I was on the phone ordering my food the lady was trying to get me to buy things that I never even asked for and the worst part is that she messed up my order read more

Pizza and wings were excellent! The driver called me by name too! Much appreciated. So weird only negative reviews for this place. I find that hard to believe! No problems when I have ordered from here! read more

The manager Danny, super disrespectful to employees, have asked other drivers about his behavior as it was not professional in the work place. would not recommend working here as he belittles his employees read more

I didn't count out the pepperonis or even fuss about extra cheese I asked for... the 1 thing I asked for that was garlic butter out of the walk in cooler. 1st person total me "they can't promise, but will see what they can do" then I asked for a manager...only because it's been done before so I know they can and will do it it. Manager says I will make sure it gets done. Then my order arrives and of course my garlic butter is not the way I ask it to be, I'm told by the driver that they knew nothing about it....I still tip driver.....I call the store and I'm pretty much told the are busy and did not make any such promise to me...... I ask for a discount or free order and I'm told NO since I got my order, then I ask for a driver to bring out the garlic butter the way I ask and again told NO and that I can call the corporate number for a complaint. The manager I was talking with said they didn't have to listen and could at anytime hang up the phone since I was being rude. I may have been being rude but I asked for 1 thing when I called in about my order and was told IT WOULD HAPPEN and basically was told I was lying when I asked why it didn't happen. PS I was charged for extra garlic butter and didn't even get it. read more

If I could give it a zero stars I would. As a manager at papa Johns the customer service was horrible. I simply asked for the employee discount nicely and all I got was a no with the worst attitude. That's not how a manager is supposed to be no matter what. I don't recommend this place at all. read more

Please get someone that can take a order over the phone!!!!! He obviously can't manage the whole order process and screwed up my simple order every single time I call. The reason I have to come in and order. Customer service is poor when you tell them it's the wrong way. 5 minute hold to even order so please hire someone that can place a order. I hate dominos but it's getting really bad read more

I'm going to give a community a source to get a pizza that they will be satisfied with: All-star pizzeria: 7194341978 fat boys pizza: 7195767070 Dominoes:7193907901 pizza hut: 7193911200 My husband ordered Pizza and wings through doordash, the pizza came with no sauce on it altogether. Usually, with doordash it's the doordash responsibility to make sure all items are accounted for; however, both pizzas we ordered costing $36 had no sauce on them. Our chicken wings were raw and cold in the middle so we needed to rebake the wings to eat them. I called the store and asked to speak to the manager since the doordash delivery cant search through our pizza to let us know if there is sauce on it? and the manager told me to contact doordash. I tried to explain the situation with both pizzas not having any sauce at all and the wings being undercooked and just asked if we could get our pizzas re-made and the manager refused to even listen and hung up. I don't mind re cooking food; however, if something is made wrong, even in a time of crisis, or quarantine, a customer should not be hung up on when it is the restaurant's fault. I am also a business owner and would never treat a customer the way the manager treated me at the fountain papa John's location. If you could just stay the fuck away from this place, that would be great! there are literally 5 other pizza locations within a 3-mile span that can outrun this facility any day and any time. STAY FAR AWAY AND IF YOU COULD POSSIBLY AVOID, THE SUPPOSED MANAGER NAMED: I would submit his name and how god awful he was, the store just refuses to answer any of my calls from my phone or my husbands, ill attach pics of my sauceless pizza and my 12 calls just trying to get a pizza redone for my family . read more

If I had a choice I wouldn't even give this place one star. Ordered through carry out and our food wasn't even ready after a 30 min pickup. Had to wait for one pizza while the other one was sitting there getting cold. No refund or discount were given. The quality of the Papa John's has gone down the toilet. read more

Horrible customer service! After waiting an hour and calling I was told they lost my delivery order. No explanation, no offer to make things right. When I explained that we had already waited he hung up on me! read more

Papa John's is by far my favorite Fast Food Pizza Place. My complaint is not about the food at this location. The cashier who checked me out was very pleasant. I asked for extra peperoncinis and when he asked the female at the prep station, she was completely unprofessional and bit his head off. Then she was barking at the other workers and making her bad attitude very apparent to the rest of the customers. Her temperament is the exact opposite of what anyone should want on their team. I didn't get her name, but I picked up my pizzas up at 6 pm today 5/5/2018 and she was the ONLY female there. Hopefully management will take this opportunity to teach her about professionalism, team work and customer service read more

We ordered from your Fountain CO location almost two hours ago. I'm supposed to be getting my money refunded, thankfully. I hope that doesn't become an issue too. When I called I was told that the delivery driver couldn't find our address and that he and the manager had tried calling but left no message. I've had a lot of robo calls lately and when I saw missed calls (no message) I didn't think anything of it. After calling to ask status, the girl that answered and manager told me that they tried calling and could send out a new order that would another take 40-45 minutes. I refused the offer because it is almost 9pm. I asked to speak with the manager and after not getting an apology from her either, I asked if she thought I had been adequately compensated for the trouble. She said they are not allowed to leave messages, that proper protocol was followed, and she did believe her response was adequate. I think it is absolutely unacceptable that no one tried to send an email, leave a message, or send a text to say there was an issue. I also think it ridiculous that the driver could not find our address. We've ordered from his location many times before without issue and we are on Google maps as well as others. Finally I find it unacceptable that an apology was not offered. We will be banning this location due to this experience. I understand when there are issues but not even trying to apologize at the manager level even is not okay when it comes to service. I think the manager said her name is Aristasia, Arestia, I was/am so annoyed I can't remember. read more