Very disappointed with the service from the 20th street west and Avenue k Lancaster store. The last time I ordered they left off an item from my order. When I went in today, not only did they make me wait for service when I was the only patron in the store, when I let them know that the last time I ordered they left did not include the icing with the Oreo bites the manager said, sorry, it happens. I asked him to include it with my order today. He said, nope you have to pay for it. I felt he was a bit rude. We usually order pizza here once a week but I will looking for a new pizza place from now on. read more

I just had to go get this!! It's a good pizza and a bang for your buck and it taste good and it's fresh out the oven. Definitely will get another one next week :) read more

Papa Johns Pizza - Pizza Near Me - Lancaster, California

This location is the worst I have ever eaten at. They have never gotten my order right, not once. I always request extra sauce yet the pizza is always made incredible dry. I like the square cut and they always just do the regular cut. It's as if they're always in a hurry or the people working there simply don't care to pay attention to the orders. Papa John's has been my fave pizza for years but this location is horrible. Either they need new management or the manager needs to clean house. read more

I love papa John's pizza but this one took the cake when I went in on the 19th and placed the order on location paying 36.00 and even added a tip! One New York pepperoni giant and one large works! I was on location waiting great service and got home my box tagged works and was given another pepperoni! You ruined my dinner I ate leftover don't like pepperoni pizza and ripped me off! I called and they offer a free one next time and I wanted my money back so let's see if the credit showed! I have a motto here screw up I will not return and live by that! This was just plain not doing your job! read more

I use to get Papa John's often until I moved to Lancaster from the east. Never again, big disappointment, the pizza I got here was not enjoyed, it just didn't taste good. read more

Dude I ordered my pizzas at 4pm not it's 6pm wtf I still have not got my pizzas I came and they said o we had to remake them since the driver took them to the wrong house how tf is that my fault I called when it was an hr and a half asking if she wanted me to pick up pizzas since they were taking forever and the person I spoke to desire said no it's ok the driver is already leaving and now another he still nothing I came to the store and said same story the driver took them to the wrong house wtf how is that my fault it's already more than 2 hrs horrible service specially when I offered to pick them up earlier now it's about 2 hrs and my kids still waiting to eat and I don't have my pizzas never I'm I ordering or coming here again annoying asf.idk if she is the manager or whatever but her managing skills are horrible and employee named Juan helped me and fix the issue read more

Don't you hate it when you make it home to find that you dont have what you ordered? The Papa John's pizza Garlic Butter is one of the things I love about the pizza. So when I discovered it was missing from both of my pizzas, I had to call and find out what went wrong. Employee Rosa answered the phone and after expressing my missing Garlic Butters, she was short in telling me that they have completly run out on a Saturday afternoon. She clearly expressed herself as "not carrying" and told me it's free anyway. Shocked, I inform her that it's not free, as i paid for it in the purchase price of the 2-Pizzas. Enough, can I speak to a manager? Answer; I am the manager! You can't be??? Is there anyone there that cares about the customer? "Please Hold..." Dial tone. Really..? Here is the problem. The staff are a bunch of kids playing around and having fun at work. I can't believe that Managment can't find a mature and responsible adult to run this location and handel reordering supplies like my Garlic Butter...lol How hard can it be? Basics pizza ingredients and supplies each week. A sincere apology, and a simple "I'll give you an extra Garlic Butter on my next order with us" would have been fine. But the "I DONT GIVE A S#/t about you" attitude just pushed me to posting this issue on Yelp. I hope someone in corporate reads this and fixes or removes the problems. Thank you. read more

Papa Johns Pizza - It's sad to see employees that dont understand that without happy and satisfied customers, you dont have a job. Poor Customer Service today. - Pizza Near Me - Lancaster, California

I love that they open earlier than the other pizza joints. I was able to order a few boxes of pizzas for work at 10am! They were quick and perfectly ready for our lunch get together. The mobile app is really helpful and I love being able to keep track of my orders and deals. I also appreciate that they have dedicated pick up parking spots where the workers can take the order out to your car. Easy peasy! read more

Food was good Employees were super nice and helpful Will definitely be coming back I accidentally ordered at the wrong location first and they were nice enough to call me to make sure I knew the correct address and how to get there read more

Thank you autumn for making my transaction smooth. I truly appreciate it. You were so patient on the phone and I am forever. Grateful to you. read more

The pizza was fine, but due to the worm I couldn't even eat it. My son was upset as well. Also, the hand sanitizer was empty. They usually do a good job, I honestly don't know what happened. read more

Papa Johns Pizza - There was a worm in my pepper .. - Pizza Near Me - Lancaster, California

Ordered take out and look at these pics. This pizza is not worth 30 bucks. Also how dare you add a pepper like this??? Just disgusted. Im not eating this sadly. Looks like you just threw jalapenos in there. Hope management looks at the type of employees working today. This is not acceptable. read more

Papa Johns Pizza - Pizza Near Me - Lancaster, California

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Always get my order exactly right, pizza tastes delicious and are so friendly when I come in. Recommend 100%

Horrible messed up my order and did not want to correct it. I posted my receipt in the photo section where indicates orders for 6 one topping pizzas. The manager said there is nothing he could. By reading the receipt one can see that it's 2 pizzas one topping wow read more

Papa Johns Pizza - Pizza Near Me - Lancaster, California

Just ordered their new pan pizza! Yum! Love that they are offering more that regular and thin crust! Thanks!!! We LOVE this Papa Johns! We've been ordering online from them for years! Our pizzas always arrive hot and delicious! Perfect! I love that I can order online and include the drivers tops! This store is really quick about getting our orders to us and that comes in handy with hungry teens and their friends! read more

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I ordered a pizza and wings for delivery. The pizza was a large with some toppings on the whole pizza, some only on half. Once the pizza got here the toppings were mixed up and some missing from a half. I called the store to get it fixed and the guy who answered the phone did nothing but argue saying "we gave you meatballs" not understanding that the meatballs were not the only topping. I then asked to speak to the manager. Another guy got on the phone who was a driver, he had to translate my complaint to the manager, Juan, because he would not speak to me in English. I told them I wanted a refund because of the poor experience but since I paid with a card online they said they could not offer that option. read more

Papa Johns Pizza - Pizza was supposed to be Meat ball, sausage, green peppers, onion and pepperoni. - Pizza Near Me - Lancaster, California

This was my first visit ever to a Papa John's and stopped in on my lunch break. The pizza came out in good time and looked well made. My problem was the vibe I got from the very young men working there. I saw the first counter person give a sort of look to his replacement when he was handing off the counter, letting him know what was baking, etc. The second young man glanced over at me, the only customer there, and gave a little smirk. When the second young man brought out my pizza he looked my way and sort of barked "Your pizza's ready." I felt concerned that the crew may have done something unethical or dirty to my pizza because I had courteously declined to tip on the pay pad. There was no manager in the restaurant that I could tell. Later I was pretty sick after eating it and am still sick this morning. read more

Thank you, Papa John's for making our birthday party special. The employee at the counter was super friendly super nice, and explained the pizza specials and prices to us. We ordered pizza and breadsticks, and it was super delicious! We will be back for sure! read more

Rosemary was amazingly helpful with my order. My son has Autism and very particular.she was able to replace my order and make it on the spot. Thank you for always being pleasant when I pick up read more

I haven't ordered from this place in over 10 years because when complained that my pizza had a tomato stem/plug in it, they told me I was a liar. They were so confident that the bag of pre-cut tomatoes they get from who knows where, could have made a mistake. These people are idiots, just like their C.E.O. John Schnatter, who just got the boot for being a bigot. To hell with these people. They don't like their work, and it shows. I now own a Pizzaz pizza oven and use Boboli brand crusts to make my own pizzas. https://www.amazon.com/Warehouse-Pizzazz-Rotating-Cookies-HF983-1754417243/dp/B01L11Z902?SubscriptionId=AKIAILSHYYTFIVPWUY6Q&tag=duckduckgo-d-20&linkCode=xm2&camp=2025&creative=165953&creativeASIN=B01L11Z902 read more

Papa Johns Pizza - Forget Kaka John's and go buy yourself a Pizzaz Pizza Oven. You will not regret it! - Pizza Near Me - Lancaster, California

I was so surprised. Let me start by saying the food was amazing! However as you can see in the picture she put our food on the floor and just stood there waiting for us to pick up the food off the floor. Totally inappropriate. So I am supposed to bend down and pick up my food from the floor instead of you just handing my food to me? It was just a very awkward delivery. I don't think I have ever felt so awkward with someone delivering something at my door. read more

Papa Johns Pizza - Apparently this is how they deliver your food now. - Pizza Near Me - Lancaster, California

The customer service is one of the best in the AV. The manager is excellent, polite and courteous. He always makes sure your order is right or he makes it right with a smile. The manager is very professional. I think his name is Jonathan, 5 stars for his customer service! We need more people like that in the service industry. read more

I ordered a pizza, and my folks went to pick it up. When they arrived they saw someone receive a pizza and go enter their vehicle. Shortly after that the person returned, gave the pizza back, and stated they had given him the wrong pizza. They then took the pizza back and placed it under the warmer. Five minutes later, the employee retrieves the pizza and attempts to give it to my folks, who had witnessed the pizza taken out of the building, into a vehicle, then returned. They refused to accept this, and the employee asks why they would refuse to accept this pizza, and if they really wanted him to make another pizza to replace it. The said they would very much appreciate a pizza that no one else had taken out of the building. There is so much about this experience that angers me that listing them all would be excessive. Imagine if my folks had not witnessed the earlier interaction and not known to refuse this food? How many times has this happened in the past, where I might have received a pizza someone might have sneezed on, placed on a basket of their dirty laundry on their way to the laundry mat? Anything could have been done to it, or could have been exposed to. I am angry about this. read more

Papa Johns Pizza - Pizza Near Me - Lancaster, California

Walked into the restaurant a few days ago and met with a terrible manager, don't know her name but terrible attitude and overheard a very transphobic talk with another coworker. Also the papa bowl and pizza were pretty bad read more

So we ordered 3 larg pizza's a pepperoni, ham and pineapple and one that was basically a supreme for my son's birthday on the 31st. Bring the pizza's home and start feeding the kids pizza and a few of the older adults while I was finishing making the salad. I finish getting everyone served and go to eat and one of our guests has all the topping picked off the pizza so I as them if everything was ok and they said they couldnt eat the dough because it wasnt cooked all the way. A few other adults agreed that theirs was gooey also so i check my slice and sure enough the dough in the center of the pizza is still gooey but only on the ham and pineapple & the supreme. I called the store and talked to Jeff and he proceeds to tell me that I have to bring the pizza back to the store so I tell him that we have eatten some of it and he says "so you mean to tell me you've been eating raw pizza then" I told him that we had fed the kids and few adult first and that I didnt know right away he also argued that the pizzas couldnt possibly not be cooked all they way since they're on a timer. So he asks how much is left and i tell him there's almost half of a supreme and a little over half of the ham and pineapple. He says fine and to bring it back, apparently they arent supposed to take it if theres more than 3 pieces missing. So Im like you want me to drive all the way back over there while im in the middle of my sons birthday party (which i couldnt leave if I had wanted to because they took the car to pick up cake) to bring the pizzas to be fixed?! My sister takes the phone from me and tells him thats not good customer service and that he should have someone deliver fresh pizzas and they can pick up the undercooked pizza's when they drop off the fresh ones. He says that im going to have to pay for it then because I originally picked it up. She talked to him for a few more minutes and he finally said he would have someone bring fresh ones. The kid that delivered the pizza was polite and understanding and also got a tip. This is the only place I/my family like to order pizza from and have been doing so for a very long time. Very disappointing after so many years of using them. The one star is simply from this one experience because I have always liked their pizza. Also i noticed some burned pizzas in the pics above so it kind of disproves his point about the pizzas being impossible to mess up since they're on timers read more

Papa Johns Pizza - See how the dough is baked when the cheese is pulled back and not slimy - Pizza Near Me - Lancaster, California

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My wife and I were busy one night and were craving Papa Johns as we hadn't had it in a while and both love the taste of the sauce and the cheese. We ordered a pizza with chicken, mushrooms, and some wings. The pizza showed up in a fast amount of time. However, on first look we had maybe 2 or 3 mushrooms and 5 or 6 pieces of chicken randomly grouped on the pizza (not spread out). Well we thought at least the sauce would save it since we love Papa John's sauce. Unfortunately we were let down by this even, the pizza had little or no sauce, maybe as if it was just like lightly coated, but you couldn't taste it. It was non-existent. The wings we had were just incredibly soggy and did not taste very good. This was overall the worst meal I've had from any pizza place and was a major disappointment. read more

Tony at Papa Johns pizza has horrible costumer service. Upon arriving to pick up our pizza, one of the pizzas was made incorrectly. They asked us to wait for another pizza to be made and I agree but asked for the messed up pizza as courtesy for their mistake. They said that was fine then after waiting for the new/correct pizza Tony was telling us he wouldn't give us the incorrect pizza out of courtesy. He was extremely rude and said they were keeping their mistake pizza. read more

My pizza was Burned black tastes horrible ! Usually like papa johns maybe it's just this location didn't seem like they even cared what was going on I wish I would've seen the pizza before i got home I would've said something then ! So make sure u check ur pizza before u leave I guess ! Pretty disappointed read more

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I like the taste, the price, the friendliness of the order taker and the delivery was pretty quick. I also ordered there strawberry lemonade soda and that was good. And the food was hot that it was especially nice. read more

This WAS my favorite pizza in the AV. Unfortunately, all Papa Johns locations down to Canyon Country have closed down. Unsure why and when I called corporate, they didn't seem to have a clue either. Bye bye Papa Johns! You will be missed. read more

General manager Jon was really friendly and made me feel at home, definitely will be returning soon! THANKS JON

I don't get delivery ever, so this is kinda one sided. We always order online and the pizza has been ready when I get there and the staff are always polite. All except for one time, but it sounded like a drivers car broke down and they were short staffed. 99% perfect isn't bad. read more

I love there pizzas. I always order delivery and it always arrives really good and hot I'm never disappointed.

Worst outlet ever. Lazy kid. Placed order for deal posted in person. Told us half an hour. Sitting in front. Go back in. Can see everything. Kids says he must have given the order to driver and he has to remake them. Moving day and starved. How do you lose our order? Awful. read more

So I decided to try the gluten free pizza from here only to have a very tiny pizza that was completely burnt, definitely not worth the $10 price tag associated with this "specialty" pizza. read more

Disgusting, I ordered cheese sticks and found a hair in it it was probably that big guy's who was itching his hair and making my order at the same time read more

Every time I order from here everything is hot and fresh and they are fast and polite. Love this place.

Due to distance I don't go here very often, but it seems that all local pizza places are putting less effort into their products and I now have no other pizza places to go to. Now it looks like Papa John's is off my list of pizza places. Simple order...medium pizza with pepperoni, sausage and half pineapple, and an order of buffalo wings (well done). Got home with my order (25 miles away...not expecting it to be hot and fresh due to distance but re-heating will suffice). Found only ONE SLICE of the pizza with more than ONE pepperoni (it had two). The rest had only one pepperoni and one had only a half pepperoni. There was so little tomato sauce couldn't even taste it. There were a few more chunks of pineapple but not by much. The wings could have been reattached to the chicken and survived...obviously not well done! Now back to looking for a decent pizza place. read more

Will definitely be my last time eating a papa johns. Staff was cold, didn't feel welcomed but my family wanted pizza so I continued with my order. The big guy behind the counter is handling people's money, rubbing his hands on his pants and then reaches right into the cheese and sprinkles it over the pizza without washing or wearing gloves. I will be contacting the health department. Not telling anyone how to spend their money, just sharing my personal experience. read more

My husband went to this location and bought some wings. He asked to use the restroom but they didn't have any for customers. He had to go way to Jack In the Box to use a restroom. read more