Changing my review to 5 stars. Spoke to Papa Johns franchise owner in person. He was apologetic for the oversight and compensated me for my inconvenience. AWESOME CUSTOMER SERVICE! I appreciate Papa Johns reaching out to correct an oversight. Got my pizza home... They forgot the garlic butter and peppercini! Isn't that Papa John's signature? How can we eat the oversized end crust without garlic butter? Store was not busy. Seems like a significant thing to overlook. read more

I had boycotted Papa Johns fo awhile because some girl witj glasses didn't know what the national wide Shaqaroni special was on and refused to give me the special. So today I was hoping that she got fired and walked in and didn't see her. So I ordered the New York pizza with double as my toppjngs. Some ________ put the cheese on top of the "TOPPINGS"; who does that? They are called "TOPPINGS" for a reason; they go on TOP of the cheese. Back to the boycott. read more

Papa Johns Pizza - The Papa John's Coupon for $13.99 sitting on a box of Doimnoes pizza with 20% off. Guess where I'm getting my pizza next time? - Pizza Near Me - Ridgecrest, California

spent $45 for two large pizzas which were terrible. They were not cooked all the way through, doughy and a gut bomb. I had used a code (which was sent to my house thru the mail without me asking for it) and it did nothing to the price but I couldn't see that until it charged my card! I'll never buy another pizza from Papa Johns. a frozen pizza is higher quality and a hell of a lot cheaper. buyer Beware. read more

I wish i could rate this a 0 the pizza was horrible!!! The inside was dirty! To top it off they got my order wrong twice! Don't recommend at all! read more

I spent over 15 minutes on hold and the ignore music would have a cut in saying to use the website to order and the website is a complete joke....and when I say I would like just a pizza they shouldn't make their people try to upsell the customers cause that's even more irritating then the commercials on the ignore time...the only reason I continued with the nonsense is because we were hungry for a somewhat decent pizza...but the whole ordering ordeal was frustrating and makes me reconsider their pizza. read more

I'm so happy that PJ's finally came to Ridgecrest! We've ordered from PJ's twice and have had no issues. The first time we placed an order online and were expecting a long wait, since they recently opened but we received our order within an hour (they estimated an hour to hour and a half). We actually received a postcard in the mail for a free medium cheese pizza because our last delivery time didn't meet their expectations. The second time, we placed an order for pick up. The store is located next to Stater Bros. and is pretty small. But they do have three stools against the wall, should you want to eat there after you get your pizza. We were so surprised to see how many employees were there. I want to say I saw anywhere from 15-20 staff. The lady who rang us up and I think the store manager was so friendly and talkative. It was just so nice to see people enjoying what they do. Now the pizza... The thing I love about PJ's is no matter where you go, the pizza is gonna taste the same. Out of all the Cali pizza chains, PJ's is one of my fav. And I love how Pj's really sticks itself out by adding the delicious garlic sauce with a pepperoncini. My only advice is definitely opt for carry out. It'll take a lot shorter (15-20 min) of a time than delivery! read more

Papa Johns Pizza - We ordered six cheese bread but it looks like regular =/ - Pizza Near Me - Ridgecrest, California

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Ordered tonight. We don't order pizza often as my daughter isn't a big fan. But I love Papa John's and I've been sick and finally feeling better. My order....BBQ chicken papadia and garlic knots. No BBQ sauce on the papadia and none on the side :( and garlic knots well done. Definitely not the best experience. Food still decent, but a bit of a disappointment. read more

Papa Johns Pizza - No BBQ sauce to be found.... - Pizza Near Me - Ridgecrest, California

My family has gone to this Papa John's twice since they opened. The first time, our pick up total was higher than our online total and it was explained that one of the toppings was a 'specialty' topping and cost more. Uh..m'kay. Kinda thought that should have been mentioned, but whatever. Mistakes happen and things get missed. What tears it was tonite's order. My boyfriend's been ocd-ing over their new deep dish and finally got to order it. He also ordered an order of cinnamon pull aparts for pick up. His total was $17.32. After shopping, he realized he could either have dessert or gas to get home, but not both...so he canceled the pull aparts. His new total should have been a little over $11, yet when he got there, he was charged $14 and some change. He questioned that total but the employee helping him was rather evasive and he was in a hurry. He walked out feeling like he had just been overcharged. Had he been provided a receipt, he could have checked...but that didn't happen either. I told him to speak to the manager, but since a $3 discrepancy isn't really worth the trouble...we just won't come back. There are plenty more deserving restaurants in Ridgecrest. And by the way...the crust on a deep dish is supposed to be delightfully crispy. Not burnt. My super picky 20 month old, who normally scarfs down pizza, took one bite of the crust and spent the next 10 minutes trying to give it to our dog. read more

Papa Johns Pizza - Super yummy ring of burnt that Papa John is always boasting about. Wait...he doesn't? - Pizza Near Me - Ridgecrest, California

Have had 5 out of 6 pizzas get delivered with incorrect ingredients over the past few months. None are complex, just simple 2-3 toppings. Most recent was the valentines heart shaped pizza today that had one option, pepperoni. Showed up with out pepperoni. Seem to have a grudge against putting buffalo sauce on the buffalo chicken for whatever reason. Very unsatisfied with quality and reliability. The pizzas were decent tasting but still not correct as ordered and paid for. Sticker on the box even shows the the correct order. Not sure how this can be messed up so efficiently. Can only assume this establishment has repeat customers due to a lack of options in this small town. read more

My dad ordered pizza from them and the App said it was delivered but it was never delivered to him. When he called, they argued with him and the delivery driver got an attitude and said he delivered it at the door, rang the doorbell twice, and knocked. We can see the front porch clearly from where we had been sitting for the last 30 minutes and nobody approached the door with a pizza. He didn't do that at my dads house, so he clearly delivered it to the wrong address. After arguing with my dad for a few minutes, they decided to re-make his pizza and and told him it would be 45-60 minutes. My dad said that was kind of bull since he should have had his pizza by now. They then said they would move it to the top of the list and it would be 20 minutes. Terrible customer service read more

The last three times we have ordered from Papa John's Pizza went from bad to totally unacceptable. The first, about six months ago, we received a cold pizza that wasn't even what we had ordered, the person on the phone swore the order was correct and said to "just nuke it for a few minutes" before slamming down the phone. We waited a few months and then ordered again, this time half of the pizza was correct, but the pie was cold and congealed. When the cost came through on my credit card it was $15 more than the quote, and the driver had not been given the prepaid delivery fee and tip. The "new manager" said the old one had put the charge in and it couldn't be changed. We know the driver, so don't doubt the delivery charge went to the wrong person. The other day, foolish us, the order was in person at the store so we felt the chance of actually getting what we wanted was fairly good. Wrong! Although told it would take 10-15 minutes, the box was presented 28 minutes later and the contents looked overly sauced. However, with family waiting at home, we accepted the pie. It turned it that the "extra" sauce was actually not extra but covered the lack of ingredients. What toppings there were, mainly vegetables, had obviously been cut in a hurry and just dumped on a small section of the whole. Perhaps it had been left to someone else who would even things out when the thing was sliced, but we will never know as the slicing was only partially through the pie and our pizza cutter wouldn't separate the slices. We've never ordered delivery from the Pizza Factory, although we frequently enjoy their food. I suspect that will change as I cannot imagine making another effort with Papa John's. read more

Ordered online used discounts and went into the Store to pay and pick up. Used the Burros discount card and came out to be more expensive so instead of saying it's cheaper without the card the manager still charged the more expensive price. Didn't realize till I was already home and called them to let them know and instead of trying to adjust price or anything helpful Memphis ( the manager) says well unfortunately there's nothing I can do. Once I got mad and said so basically you're telling me to effing bad There's nothing you can do. How about I drive there and return everything for a refund. Then he says well you can drive here and I can adjust the price and give you a better discount. At that point I'm already irritated and said no thanks I'll save on gas and just not come there anymore. It could have went better if he just said that in the first place instead of waiting till I was upset. Customer service from the manager was terrible. The other workers tried to help better then he did read more

I ordered a pizza online for delivery - $24 for the six cheese pizza... ok, whatever. Delivery time was quoted 60-70 minutes... ok, I'll be patient and wait. 90 minutes later, I called to ask the status and (after holding for 3 minutes) I was told the wait times were wrong online and should be 2 -2.5 hours. This business has serious production issues. I cancelled the order and placed the same order at Pizza Factory. $16 for the same pizza at a 30 minutes wait seems more reasonable. read more

I'm getting this place 5 stars not only for their excellent service but they're the only pizza delivery place there will deliver out Out to buttermilk acres thank you guys for Excellent service and keep up the good job read more

The person slicing /preparing pizza had his mask on his chin instead of his nose and mouth, the delivery person walking in the kitchen without a mask as well, so no I definitely do not recommend getting food there during covid 19. read more

This is one of a couple pizza places in town that make a vegan pizza. Unfortunately it's just a plain vegetable pizza without cheese. However they always get it right. Delivery is fast and friendly. Maybe Papa John's can start making vegan pizzas with plant-based sausages, pepperoni and cheeses? read more

They won't honor their 30% yelp check in offer for all their orders. False advertising.

Ordered extra cheese half pep pizza and 2, 8 pc wings , & a caramel pull apart dessert. When I received my order my wings had no sauce on them as well as dipping cups not inside either of the boxes, My pizza came with no garlic, the caramel pull apart had no caramel & lastly I didn't get my soda, 2 marinara and 5!!!! Cheese shakers) when we called back we were accused of trying to get free food when we told the lady we wanted to return the food and just get what we wanted done correctly. She was so rude and dismissive on the phone I wish I would have gotten her name. A short blond woman. Anyways worst experience!! No customer service whatsoever and she accused us of things we wouldn't think of doing as we are in customer service JUST LIKE HER! read more

Came in at 9:30pm, open light was on, manager at the cash register, I asked to place an order, she looks back at the pizza maker and asks if there closed, really manager, your going to ask your employee if your still open, aren't you the manager, don't you make those calls and not the cook, close 30 mins early= you don't want my business, guess what, Domino's is next door and they had no problem taking my business, I will let all my coworkers know of your disgraceful business model as im also a manager in healthcare here in ridgecrest with many many employees that love pizza, guess what, they are not getting it from your crappy pizza joint from here on out! read more

Fast and friendly service every time I come in regardless of the time of day or if it's right before closing. Great workers and great pizza! The only place in town I like to buy pizza from hands down! Keep up the good work! read more

15 minutes after I place my order online I received a phone call. When I answer this phone call I said hello a few times with no response except for the sound of someone yelling at someone else in the background eventually the lady working decided to say hello and ask me if I had placed the order, having never identified herself as a Papa John's employee or even stating her name. She then began telling me that the only driver they have is on an hour break, or a 45 minute break, or an hour break she was not quite sure. She then asked me if I wanted to just wait, or if I wanted to just come pick it up. I told her that I did not want to wait and that I would just order from somewhere else. And instead of saying I understand or apologizing she asked me if I was sure. Garbage customer service. Almost as bad as the roads in this town. read more

Good pizza! Late review about two weeks ago we ordered pizzas and had it delivered to the hotel. We were told 35mins wait time. No biggie, Well the pizzas was delivered in 15mins and Hot! It's was really good. Only one thing they put to much sauce. Next time we'll order less sauce. :) read more

Out of three (3) separate orders from this place they have never gotten an order right.

Don't fall for the coupons! I attempted to use a coupon that had NO expiration date, only to find out the coupon was no longer valid. I called the store, they told me to call the 1800 number. So I did, and they said the coupon should have had an expiration date printed. So how is that my fault? I didn't make the mistake. I asked for any coupons like it, (We really wanted papa johns) but of course they didn't have any. We ended up ordering something else. So like i said, beware of the coupons. read more

Ordered on second day they were open. Wait was supposed to be up to two hours. Delivered in one hour. Pizza was delish. Only complaint was it was very expensive. A 3.25 delivery charge and then they tell you that does not go to the driver and please tip. Between delivery charge and tip it ran the cost to just under 30$. (For a pizza?) Great pizza, but will pick up the next one. Four stars is for pizza only. read more

This Papa Johns is great! Full disclosure: I always order carry out to minimize problems with my order. The pizza is always good and the staff inside is always friendly. Usually I order and go pick up in 15 min and it's hot and ready. Recently I've gotten free pizzas from using Visa Checkout too! I have never had any problem with this location and I have switched from always using Dominos now that they are in town. read more

I ordered a pizza online a few weeks ago. After 45 minutes I called to find out if they got my order. They told me it was out on delivery, another 15 minutes passed and we got our delivery. It wasn't even warm when got it. I didn't call them to complain about it because I redeemed points and it was free. I did fill out the survey and gave them a bad rating. I get a call from the store manager and was impressed by the way she handled it. She offered me 2 large pizzas at no cost for my trouble. Well I went to redeem them tonight because I worked late and didn't want to cook. And there were no pizzas on my account. So I called and the girl I talked to looked up my account and put me on hold for 5 minutes. My battery was going dead so I hung up. read more

Slightly above average pizza for gourmet pizza prices. Papa John's supposedly uses fresh ingredients, which I do appreciate, although honestly, I couldn't really tell. There is still a very distinct difference between Papa John's pizza and pizza you get at a true gourmet pizza place. To be quite honest, their pizza doesn't taste that much different than Pizza Hut, Little Caesars, etc, but you still end up paying a premium for it. My total came to $29 for a two topping extra large pizza and breadsticks (not including delivery). Simply put, I don't think the value is there. The breadsticks are very tasty though, as is the famous garlic sauce! I probably won't be back. read more

SLOW. Ordered the pizza in the morning for carry out to be picked up in the evening and got there at the time I said I would and still had to wait 20 minutes. This was the middle of the week, not a busy weekend. Pizzas were alright, same as any other Papa John's. read more

This Papa John's has one of the most customer service oriented teams I have ever come across! Every time I call, they recognize me and are just so pleasant to speak with. I walk in and feel like royalty! I just love the team and the food and the brownies are just too much for words! Keep it up team! You are doing great! read more

Decent pizza, large price for what is offered. Ordering online still resulted in inaccurate pizza. Didn't bother calling. If I'm recommending a pizza place in Ridgecrest it's either Pizza Factory or Domino's. read more

Beware the so-called Bacon Cheeseburger Pizza -- what they show on tv is NOT what you actually get! They show lots of tomatoes and lots of pickles - Not so! Our pizza had miniscule amounts of each and the "bacon" is not bacon - it's bacon bits that come in a jar! Couple days ago ordered their so-called bacon cheeseburger pizzas - It was awful !!!!!!! When i think of a cheeseburger, tomatoes onions meat and bacon come to mind. Well, there was some crumbled meat for the beef, no onions. Where the tomatoes were - they must've run away because only got very few pieces of diced tomato (not even slices). Where was the bacon? Never did taste bacon - oh, on one slice there was a couple of pieces of those imitation bacon bits - but the rest of the pizza was devoid of them. And the cheese? It was that yellow-orangey stuff (like cheeze whiz or that stuff that places pump over chips to call them nachos. To me what they advertised and what I got were two totally different things - false advertising to me! Placed order early in the day to be picked up. Despite that, I still waited 20 minutes! Never again! read more

Good pizza but make sure to order online or through phone app so you can always use their special offers and coupons otherwise you will probably end up paying 30 to 40 percent more for your order without coupons or special offers. Pizza is great and staff is usually good but due to the nature of the business there is usually someone new and in training at any given time. Wait times aren't bad compared to the rush when they first opened. Online ordering could use some help because they told us or address doesn't exist but that's ok we just put the wrong one in and always select carryout because we are out of their delivery area anyways. read more

Out standing product, Great customer services. Delivered in 28 Min. I live east of the Collage. Thanks

Wow... Just called in to place an order at 11:00 when they open at 9:30 and they declined to take my order. Said the managers didn't show up for work and the ovens weren't on yet. I don't know what type of operation these guys are running but I won't be back. read more

I've ordered delivery from PJs before, and as military, shown the driver my ID, received the discount which has always been so nice, especially for a large family. CA isn't known for its military support, discounts, etc., so when we find the rare business that does something like this, we support it as often as possible. Tonight, however, I was informed (albeit very politely) by the manager that a month ago the owner changed policy - now you can only receive the military discount if you are living on the base. So those of us who serve but live off base don't warrant the same treatment. Wow. Not patronizing this place again. read more

The staff here is really friendly and very helpful. I was riding through town and stopped here for dinner and even though the staff seemed very busy they didn't rush me through my order and even let me know I could get a larger pizza than I ordered for a lower price. Good people here. read more

First time we have ordered since it opened earlier this month. Had a coupon code for 50% off so was good value. Pizza was delivered about 10 mins after anticipated but was hot and fresh. Not greasy at all ehich ia usually my biggest gripe. It was made to as ordered half this half that...etc. Everyone enjoyed and it's gone...we will for aure order again. Online ordering was easy btw. read more