It took us over 45 minutes to get through a drive through. When asked if this was normal the…read moreemployee said yes. -- overall will never come back here again due to lack of service and speed of service. This does not compare to the Jack in the box I know back home which was fast and efficient nice workers They also have signs everywhere for food they are no longer offering and have no idea what they do or do not offer

Dear Customer Service Manager, I am writing to express my…read moreprofound disappointment with my recent experience at your establishment. As a consumer who values basic standards of service and professionalism, I find it necessary to bring to your attention the deplorable conditions and poor service quality that I encountered during my visit. First and foremost, the wait time was utterly unacceptable. I, along with other patrons, waited approximately 35 minutes for a simple order of a burger and fries. Such an extended delay, especially for a basic meal, is nothing short of disgraceful and indicates significant operational deficiencies. To make matters worse, there was no clear system or organization to streamline orders, particularly at the drive-thru, which was chaotic and unorganized. Multiple customers, including myself, endured lengthy waits exceeding 30 minutes, which is far beyond reasonable expectations for any fast-food service. Adding to the frustration was the complete lack of basic amenities, such as lids for the cups. This oversight is indicative of a broader neglect of customer service standards and attention to detail. Furthermore, the personnel working behind the counter appeared untrained and displayed childish behavior, which is entirely unprofessional and diminishes the reputation of your brand. It was particularly troubling that there was no dedicated staff member inside to take orders directly; instead, customers are forced to rely solely on the iPad system, which, during my visit, frequently locked up, further delaying service. The management's attitude was equally disappointing. When I addressed these issues with the manager present, I was told that more staff members are needed--an admission that they are severely understaffed. However, the manager also stated that they do not care if the franchise fails as a result. Such a dismissive attitude toward operational concerns and customer satisfaction is unacceptable and reflects poorly on the leadership within your organization. This entire experience was, by far, the worst I have encountered in any dining environment. It is clear that this location lacks proper training, workflow management, and a commitment to quality service. If these issues are not addressed through immediate and comprehensive training, it is likely that this location will face continued decline and eventual closure--similar to many establishments that have failed due to neglect of basic customer service principles. In closing, I strongly urge you to take these concerns seriously. Your establishment needs a thorough overhaul of staff training, operational procedures, and management oversight. Customers deserve prompt, courteous service and a pleasant dining environment, not this chaotic and unprofessional experience I faced. I hope you will take swift action to rectify these problems before further damage is done to your franchise's reputation. Thank you for your attention to this matter. I look forward to your response and to seeing meaningful improvements in the future. Sincerely,

Stopped here for the first time & will say the burgers are pretty good. I think this beats out…read morePortillos burgers & couple other spots like Smash Burger. Service was quick & easy. Place was well maintained, small but clean. For 2 burgers meals & a shake the total was $43 which is up there but honestly it was good and filling.

I've heard good things about Fatburger from multiple people before. Having just moved around the…read moreOrland Park area, I was happy to see a location. Even happier to see turkey burgers and GF buns on the menu. Their burgers are so good!!!! Seasoned so well with a perfect cook. GF buns normally need to be heated/toasted to hold up and not fall apart. The bun didnt feel toasted but it held up well and wasn't too grainy. The skinny fries are just ok and only come in one size which is the only reason I knocked off a star. Also, best vanilla shake I've ever had. I'll be a regular here.

So they earn an extra star. Good dogs and great fries ... especially the fries when you order them…read morewell done. The update here is that the business has changed hands. The fellow who ran the place for years has retired and sold the business to some new fellows. The old owner hear-tell retired and moved down to a farm he owns in Kentucky. The old owner wasn't that friendly, but the new guys do seem to be much more so. Still the same great hot dogs, same great fries when fried extra crispy, prices haven't changed yet, and neither has the decor and ambiance. Give this place and the new owners a try.

I love the atmosphere here!!! Food is so tasty and always comes out quick. I love the hotdogs!!!!…read moreThe lobby is very charming!! Local always wins!!

Food was hot and fresh. Nice clean restaurant which I always love to see. Everyone was pleasant as…read morewell.

Shouts out to Mike and Tay! Great job answering questions…read moreand good explanation of having to sign a waiver for the spiciest chicken on the menu. Sounds dangerously hot and I am not yet that brave. Beautiful space; lots of bold colors in the design. Hinting, I'm sure to the boldness of their flavors. Hubby and I shared an order and were very pleased with the taste. We agreed to return one day to go up a spice level and get slushies to mask the heat.

Chick-fil-A has a great menu. I go there with my niece comes out to see me we go to Chick-fil-A…read moreBut my niece calls a Chicka flick and we have a great time there. The food is good they atmosphere is good. I don't know what she gets to drink always forget, but I just drink water Their chicken is very good tender and I like their fried potatoes and they're like little square checkers I don't know how else did it describe them. Their food is good and it's good price.

Everyone is always extremely friendly and thankful. They have great attitudes and seem to enjoy…read moretheir job. The mac & cheese is actually really delicious. Yesterday was my first time having it and there's like three different cheeses inside and it's probably one of the better ones when it comes to fast food. I got the waffle fries for free because there was a game in the app. The chicken sandwich was cooked nicely and seasoned well. My diet Dr Pepper was flavorful and not watered down.

Very delicious drive thru burgers. The onion rings were…read morepretty good too. Fairly fast service.

good didn't wait long for my order…read more bad buger is not fresh like promised onion rings were cooked in old grease my jalapeno cheese is not on my burger and it's being promoted as a new jalapeno burger

THREE ITEMS. THEY ACTIVELY PREP THREE ITEMS. And that's…read moreincluding the Texas toast! ( Sorry you can't count fountain beverages or Cole slaw when you prepackage the containers. ) So why does it take fifteen minutes for three cars, mine included, to get through the drive thru? And it wasn't that we were waiting on a batch of fries or chicken to finish cooking as each of us had to wait several minutes individually. The best part was the guy who took my order was friendly and capable. Whoever put the lid on my drink wasn't paying attention as it popped up as I grabbed it, thankfully from the bottom. There was liquid all over the windowsill of the drive-through so I don't think this was an isolated incident. For a restaurant that bases itself on simplicity, they should do the simple things correctly and efficiently. NOT GOOD ENOUGH

Staff was friendly and quick. The chicken was seasoned well and fresh. The canes sauce is delicious.read more

Are you craving some tasty Chicago-style fast food? Then look no further, this is your spot…read more With all the standard Chicago fare (and more!), Joey's is a solid spot to grab a bite. Their menu runs the full gamut and all of it (that we had) is delicious. I had a two Chicago-style hot dogs (yum) and fries. Both were good but the fries stayed HOT for the whole meal! Incredible. The service at this location was just so-so. Everyone was nice, don't get me wrong, and our meal was 100% correct, but they were pretty slow. Our meal was just hot dogs and fries but it took the better part of 10+ mins. Seems like it shouldn't have taken THAT long given that it wasn't very crowded. Now, was it worth the wait? Absolutely! As you can tell, I'm a Joey's fan. And you will be too - stop in and see for yourself!

I like the pizzas, however I've noticed that they've been putting less sausage on their pizzas…read morelately. Cutting in the wrong places...