We used to love Papa Murphy's, but the Pollock location has consistently disappointed. We ordered a regular crust cheese and regular crust pepperoni pizza and these pizzas are so light, crust so thin, barely any cheese. You can see the dough through the small amount of cheese. The cheese pizza also had some green randomly on it that we had to pick off. We will continue to drive down to the Placerville location. read more

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This is my second time experiencing a problem at this store. The first time I filed a complaint about poor service and poor food quality and never received a call or email back. This time I was there at 11:30am 11/13/2025 to pick an order up I placed online. The door was locked and all of the lights are off with no signage on the door. read more

I didn't want to come here, but this is the most affordable way to feed pizza to a crowd. I ordered my pizzas online and expected a problem when picking them up because of past experiences. In the past, the employees were sullen, rude, and could never get my order right. Ever. Today, I met Mandy. She's new and excellent and genuinely cares about customer service. The pizzas, and my customizations were perfect. They looked nice too. Quality! Finally!! Thank you. I will be back. Mandy's a keeper! read more

Papa Murphy's - Gorgeous pizza ms made by someone who cares. - Pizza Near Me - Pollock Pines, California

Every town should have a Papa Murphys pizza and ours great and reliable. Thin crust Cowboy Pizza is our favorite.

Philip, the man, the myth; the legend. Walked in on an easy Thursday night, only one representative in the shop. He was diligently sweeping out the place, was greeted with eye contact immediately. Got my order all rang up and told me it would be 10-15 minutes. Surprise 10-15 minutes later the pizzas were out and ready to go. I called an item the wrong name and ended up getting a pizza I didn't indent to, I needed an allergy safe pizza. The young man told me not to worry about it he'll get one out in a jiffy, 3 minutes later I had all items I needed and an extra pizza because of MY oopsie. Chill, considerate, attentive and hard working. I'll be back often. Papa Murphys rocks! read more

The kid that works there needs to learn some restaurant etiquette he needs to realize that the customer is always right no matter what he definitely needs some food, safety courses for sure because he never wears gloves making the pizzas. He never I've never seen him wash his hands as he comes from the outside back into the restaurant and directly to the fixing station that makes the pizzas so with that being said, I believe he might even be the manager, which is kind of scary but anyways, yeah they definitely have a long way to go before they see five stars read more

Worse pizza I've ever seen come out of this place and the woman was rude! Never ever coming back here read more

Papa Murphy's - a pizza topped with ham and cheese - Pizza Near Me - Pollock Pines, California

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I've ordered a few pizzas from this place and each time they have always skimped on the toppings. I'm done with this place!

Worst Pappa Murphys I have been too. All crust and very Skippy toppings. Their beef is smaller than the eraser on a pencil. Looked like dried up rat droppings. I will never go there again. If you want accual toppings on your pizza don't go to Pappa Murphys in Pollock Pines Calif. Also the crust was old and didn't rise. read more

Owners are rude penny pinchers. Seriously tried to catch me walking out the door to pay an extra buck for jalapeños she forgot to charge for. Gtfo read more

Called to order. Employee was very unprofessional while I was ordering. Employee continued to talk over me to someone else at their store where she did not hear a thing I said. I eventually hung up on her. Now I see why they have a poor rating. read more

After ordering I handed a 50% coupon to the cashier she tore it in half and threw it down as if she wasnt pleased to have received a coupon from her own store. I was watching the pizzas being made and the order before money was full of everything, when I was handed my pizza it barely had anything on it. I have previously ordered each time never happy with the end product. Wont be coming back read more

The staff is extremely rude and I professional. There's a blue eyed male employee who seems to be a lead there who was very demeaning towards me for no reason, taking on a judgmental and unbelieving tone asking "if I knew that this was something that I make at home, in the oven, right?" As if I can't read the door or have gone to other locations previously. When I asked for thick crust (which definitely exists, I've gotten it at numerous locations along California), they were super rude saying that "well, they've never done it there and that I MUST be talking about something else." When I tried to speak with them about it, the male employee rushed out and just defending how he put things down continuing that same tone with me. Whatever. It takes a lot for me to get upset or mad at someone in customer service since I myself currently work in the same field, but this interaction pissed me off. I'll never be back to this location, I'd rather drive down the hill to Folsom than go back to this location. I hope they can change this store management since it certainly does suck driving 45 minutes one way just to get good Papa Murphy's. read more

I usually really enjoy papa Murphy's pizza, however, I do not recommend anyone go to this place. Unfortunately the owner is rude and the pizza here doesn't met the papa Murphy's normal quality. Not sure why this one doesn't taste like the other, but they also skimp on the toppings. Not sure what is going on at this one, wish they could get it together as there are not a lot of choices here. read more

My wife and I have been puking for 2 days, serious food poisoning, to the point we may need to go to the hospital. Stay away... Pizza was purchased 7/5/21! read more

I gave one star because you have to and because I actually did receive a pizza but it was not what I asked for. I asked for a family size pepperoni pizza with extra pepperoni which I was more than willing to pay for, even offered to pay for a two topping pizza both being pepperoni what I got was a large pepperoni pizza with the amount that you would find on a single topping pizza. First time ordering from them and I will not be coming back. read more

The owner is very rude and has no problem taking from her customers. Almost every time I get pizza and ask her to stamp my card, she stamps so softly you can't even see the stamp. So for half a year now I've been one stamp away from my "50%" off pizza. To bad it's one of the only "fast food" joints in town.... I don't care to give them my business read more

I got hung up on because the girl answering the phone decided that me asking the price difference between regular and thin crust was too difficult to answer. Then I go in and say, "Hi, your employee just hung up on me in the middle of my order when I asked for pricing." Not only does this little jerk emploee get to mouth off at me in front of the owner, but the owner responds with "Well, she's my best employee so do you want a pizza or not?" I told her that she just lost a customer for life. I've been going in there since they opened and have spent a lot of money there, never again. read more

Up until a few months ago I would have given this establishment 4-5 stars but the last few visits the pizza was terrible. sparse toppings, poorly assembled and tasteless. Don't know what's going on here but it's a shame. read more

Stopped by for the first time the other day to give it a try. Won't be going back. Apparently the owner was trying to take our order but had difficulty with the English language. It was so bad she had to call over her young man helper to interpret to get the order correct. Lots of other places locally. read more

I went to Papa Murphy's tonight and even though I ordered my pizza online and paid for it in advance, it wasn't ready when I arrived. I even arrived 10 minutes after I indicated that I would pick it up. As it was, I had to wait 5 minutes for them to make my pizza. I don't know why it is so difficult for this Papa Murphy's location to follow simple instructions. It's not like they were busy when I arrived. My husband and I have ordered pizza from this location approximately 6 times since they opened, and most of the time they either get our order wrong or are slow preparing it. Not sure we will be returning. read more

I gave a glowing 5 star review previously on pizzas and have been a very good and loyal customer since their opening. No change of opinion on pizzas. HOWEVER. Along the way I've started purchasing other items, mainly the salads. I'm on a diet now. How wonderful and convenient to just dig in and save calories. I NEVER accept their dressing or croutons. BUT over time, the salads NOW fill only half the container for the same price. To make things worse, I asked for red onions to be added to both my salads the other day. There was NO MENTION of an added cost. I only got a sprinkle on each, but when I got home, discovered I had been charged an additional $1 per HALF FILLED salad. Unreasonable. Oh PLEASE! I had planned on 2 salads every 3 days, but will no longer be purchasing ANY. read more

Best pizza in Pollock. Waaay better than pizza factory. Easy online ordering and always ready when it says it should be. Great customer service as well. Not sure why there are so many negative reviews. Pan Hawaiian is my favorite. read more

If there was an option for -4 stars this location would receive that rating!! We have had three pizzas from there which were all of the gourmet version. They all taste exactly the same. Everything on the pizza has zero taste.... truly appears they have salted everything to preserve it. The owners are extremely defensive when this is brought to their attention and basically could care less!! I don't know what they put on their pizza or their ingredients, but it doesn't taste anything like any other Papa Murphy's!! Do yourself a favor and do not choose this location!!! Down the street is an independently owned establishment called Knuckle Dragger. Give them a try!! Their pizza is so much better, Staff are all polite and eager to please!! read more

Very friendly staff and always gets our orders right and done on time! We use the order online feature every time and each time they have it ready for us to pick up when we get there read more

Anita greeted me as soon as I walked in. She was patient as I debated (in my head) what I wanted to order. She also talked me into adding sides and gave me a 10% discount (I added breadsticks and a cinnamon wheel - SO GOOD!!). This is my first trip to this Papa Murphy's location since I moved up here to EDC back in September. I will definitely come back!! This location is quite possibly the cleanest one I have ever been to l. Also, Anita reminded me that I am always welcome to customize my food/order (she asked me what sauce I wanted before making my pizza) however I want. I waited inside while she made my order (which took less than 5 mins!) which gave me the opportunity to observe Anita greeting other customers who came and went. She greeted everyone else with warmth and a big smile. Gotta love small community living!! I cannot wait to come back here. Love the fresh ingredients AND the wonderful hospitality is an amazing added bonus!! Plus the food tastes delicious. It's an all-around win!! read more

Papa Murphy's - Beautiful and clean inside! - Pizza Near Me - Pollock Pines, California

Greatest pizza experience I've had pizza was out in no time the employment very warm and welcoming and the cookie dough is just absolutely amazing. The time flew by with the delightful chit chat with the staff and I will definitely be returning for more. It's been some time since I've found a good pizza place with respectful employment made my day and my pizza had me drooling wildly. I order a perfect pizza as well as a bbq chicken pizza and oh boy were they so yummie. I hope this inspires you to join it papa Murphy's for a pizza experience that unbeatable as well as fantastic pizza nothing better than being happy with a tummie full of delisious food. Thank you for reading. P.s pink sauce is incredible. read more

I almost never Yelp but I just felt compelled to get this out there. I've lived a handful of places in the past five years and I've gone to many a Papa Murphy's. I'm not sure what accounts for this on the backend because ultimately the pizza should be relatively the same from one location to the next, but their pizza is easily the best I've had from any PM. I've had locations where the pizza often turned out oily or another that I recall that they were consistently too heavy w the cheese which overwhelmed the balance of the taste. Not so with this location, very Goldilocks. Keep up the good work! read more

I have to agree with the other reviews. The pizza wasn't bad, just like any other Papa Murpheys. It was the customer service that was lacking. Pretty sure it was the manager who kept confusing orders and being rude to fellow employees when she couldn't wrap her head around what was going on. She offered my pizza to another customer who said that wasn't his order. She kept asking him, and he kept saying that he didn't order a vegetarian pizza. I stepped up while she started arguing with an employee again. I said "Pretty sure that one is mine", she looked and asked me three times "you order vegetarian?" "you order vegetarian!?? Finally, she handed me the pizza. read more

If your going for take and bake pizza in Pollock Pines, go to Knukle dragers. This Papa Murphy's is slow, managed unproperly, and an over all poor experience from a company our family have relied on when we dont want to make dinner, because we worked our a$$ off all day. I hope they see this and pick up there game read more

Papa Murphy's is a good product, go the extra to Placerville. This Pollock Pines Franchise needs training badly. Skimp on ingredients and crusts. Unprofessional and will probably go out if business if they don't lift their game. Will try them in a month to see if they have improved. read more

Very slow service when we did a walk in order. Multiple employees working yet only one person actually making pizzas with a line out the door. Pizza was good for the most part. Was thrown together pretty fast and pretty sloppy because of the rush. Typical papa murphy's pizza, just need to work on customer service more. read more

This place always has friendly workers and do a very good job with their products. I have to restrain myself from eating their pizzas. If I were to have it my way, I would weigh much more than I already do, and my daily amount of veggies would come from their toppings. I'm actually now thinking about it and I'm now very hungry. read more

I was trying to give this place the benefit of the doubt . But after my 3rd or 4th attempt I am beyond over this horrific place of business . Every single time I have ordered i have not only waited the 20 recommended minutes before trying to pick up my order but a minimum of another 20 minutes when I arrive , while me and a bunch of other customers pizza have not been even started. I don't recommend coming here for last minute dinner pickups unless you want to wait forever . This place need to get it together . Or hire more or new people . I understand not having staffing but the company needs to get something going or they will tank ! read more

I ordered online and the store didn't receive the order. Luckily I took a copy of the order with me. The young lady that waited on me filled my order for 4 pizzas in 10 minutes and was very nice. Kudos to her and we enjoyed fabulous pizza for dinner. read more

I am not sure who thought Pollock Pines needs a sixth source for pizza, all within walking distance of each other, but this place clearly does not distinguish itself above and beyond what is already here. Been here twice and ordered a thin and then original, and like every Papa Murphy's, they were just OK. Too much salt, sauce that tastes like it came out of a can, middle of the road mozzarella, and crust sorely lacking compared to a pizzeria cooked pizza. Place is new and clean, service is attentive, but if you really need a take and bake pizza, I think the ingredients are better across the street at Knuckle Draggers. read more

Terrible!!! I did an online order and it said the pizzas would be ready at 6:17. I arrived at 6:20 and non of the pizzas had been made. No apology given, no discount. Other people were walking in and they somehow didn't have their orders? read more

Rude, and unprofessional. I went into this Papa Murphys pizza, and felt totally disrespected. It was towards the end of the night, and they were closing up. Soon as I walked in I was glared at if it was shocking I came in. They werent closed yet, but it felt if I had just ruined everything by walking in. I asked for a medium pizza but was informed they had put stuff away already. The owner offered me old pizzas they made earlier in the day. I said sure, I'll see what you have. She brought out stuff I really had no interest in, but I was hungry. I asked how much for the large chicken and spinach. The gentleman who was helping her was about to say we can give you a deal, but the owner cut him off mid sentence, and told him to be quite. She rung me up at full price. I said no thank you, and left. As I was leaving, I could see the owner continue to yell at him through the window. Completely unprofessional. I wont be going back there. I ended up at knuckledraggers the next day, and the customer service is top notch. I recommend you head over there and skip this place. read more

I order online for ease due to a long commute. One would think the order would be ready at the time specified online since online asks what time do we want to pick it up. The order is never ready. In addition, they get the order wrong (incorrect size, toppings, etc) even though the online order ticket is correct. They also don't have what we order when we get there; for example, a salad. Today I ordered a pizza at 330 to be picked up at 530. I got there at 545 just to be advised the order wasn't ready because online orders only print out every 15 minutes. Lame excuse when they had eight 15 minutes intervals for the dang thing to print out. When I complained, they then had the odasity to say " you should call an hour before you want to pick it up". Really? We have to order online and call also? What a joke! read more

AVOID this place. They are not friendly and the pizza is subpar. My family and I will be avoiding this place and instead go across the street to Knuckledragger Pizza. read more