We came here to eat a couple of evenings ago and ordered a large pizza and a couple of salads to go and the reason why we could not stay was because it was incredibly hot. The workers were very hot and sweating and I could tell that the atmosphere was heavy because of how miserable the conditions were that the workers were working in. It was 88° in this particular location and when I asked them about it, they told me that the manager was aware, but that the air-conditioning still was not fixed. This is unacceptable to to our workers, especially in the middle of summer! This location was in Pollock Pines and they need to do better. read more

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It was very good. They brought back the buffet salad bar and pizza, breadsticks including soda. Price 16:23 each After taxes. Nice to have a place that doesn't break the bank. read more

Pizza Factory - Pizza Near Me - Placerville, California

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Best pizza ever. Beer ice cold tons of games and staff was awesom yum yum get you some read more

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We stopped by here on a Friday night on our way into Tahoe. The place was pretty empty but clean. We ordered a xl pepperoni pizza and some drinks. The pizza was your standard fare and if you like a saucey pizza, you will love this place. I prefer less marinara sauce so I just thought the pizza was okay. The rest of the people in our group however really loved the pizza. If you are looking for a place to eat a meal on your way into Tahoe this would be a great stop for a family. read more

Pizza Factory - Pepperoni Pizza - Pizza Near Me - Placerville, California

My kids call this place the "best pizza in the world" place. The flavor is on point. They are generous with their toppings. The crust is exceptional. The customer service is always friendly. They have a great section of games for kids to kill time. Bathrooms are clean. There's plenty of space for dining in. Good for large parties too. We always stop here on our way either up to Tahoe or back because of the Tesla charger. It's a perfect pit stop. One time we stopped they had karaoke night! What a fun time. read more

came in with my daughter ordered personal pizza with salad bar and drink. It was $16.99 proceeded to salad bar. Everything looked pretty fresh. Tried one of their peaches and it was fermented. They also have pineapple, but I didn't dare try one of those I let the lady know upfront. She gave me a new salad plate and didn't take the peaches out. I advised her that the peaches are fermented, and they are turning into alcohol, which she smiled and walked away. I did try the pizza and it is very good. Nice people as well read more

You can't order white sauce. I'll be going somewhere else. Would never eat here if my life depended on it. So bad. Don't eat here.

First time here and my husband will be a regular customer! Pizza was really really delicious! Just FYI to the owners if you see this, women's bathroom first stall has a really nice message carved into the stall door "HORE ASS" no worries. Still 5 stars! read more

We love coming to Pizza Factory! Have been for more than 5 years now. The arcade area is perfect for a birthday party group. They have Sip N Paint, Karoke and not to mention, great pizza! They also do school fundraisers! read more

Pizza Factory - Eric Bonikson supporting our local school fundraiser by eating at Pizza Factory! - Pizza Near Me - Placerville, California

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My first time I went I asked to add chicken to my pizza. Cashier asked me 2xs that I wanted to add chicken. Got home paid for the chicken. I went back today because they do have a great crust! Although I asked if was possible to add artichokes in replace of mushrooms. I received 1 artichoke on my medium size pizza. Let alone I paid $31.39, for a medium pizza that was $18.00, 1 beer $5.00. Not sure how that added up even with tax. My bad for not grabbing receipt. I will never return there again. read more

Pizza Factory - The only artichokes they gave me. - Pizza Near Me - Placerville, California

First time trying this place. Ordered two pizzas online. Was told they would be ready in 25 minutes. Showed up 25 minutes later and they hadn't even started them yet. Employee at the counter told me "We don't have any control over that." I get the front line restaurant workers aren't responsible for the online ordering system, but the restaurant management and ownership 100% is responsible for allowing this in a customer facing system. If their vendor can't handle calculating a time, they need to find a new vendor. If they do their web development in house they need a new web developer. Either way, the "well shucks, it's not my fault" thing is really pathetic. Another 35 minutes later I did eventually get pizzas, but I wouldn't have placed the order if they'd been up front about needing an hour instead of 25 minutes. Being dishonest to make a sale is not ok in any business. Won't be back, wouldn't recommend you go either. Wish I'd read the yelp reviews first, it looks like disrespecting other people's time is a pretty common theme. read more

Don't go on a Sunday night! Waited half an hour in the store for a PRE-ORDERED pizza that was cold!

First time at this place. I don't get the negative reviews because my experience was exceptional. The staff is very welcoming and friendly and food was really good. We ordered a custom calzone and an antipasto salad. That Calzone was huge and packed with filling, and there was no skipping on meat for the salad. Very satisfying. We will definitely order here again. read more

I decided to give Pizza Factory on Broadway in Placerville another chance. This time I went in to order. Person who took my order was very pleasant. Told me it would be about 15 min. After 30 min. I asked about my order. Same person. She said that they were short handed and were waiting for more crew. She didn't even check to see if my order was ready. She was just snippy. After another 35 min I went back and asked another person to check to see if my order was ready. I saw her take it off the top of the oven. When I got home my pizza was only Luke warm and the spaghetti was cold, cheer was hard and meatballs were like golf balls. I should have know better. I will not be back and will make sure to spread word that Pizza Factory on Broadway in Placerville is incompetent and their help is less than friendly. read more

The owners are great and make sure the dinning experience is topnotch. The pizza is always great and tastes fresh. Where did the cougar go? I noticed it missing today when we were here. read more

Pizza Factory - Pizza Near Me - Placerville, California

The dough used to be vegan, but now contains milk and egg. Super disappointing. I hope they change it back.

Regular here and notice if the owners are not in attendance than no one seems to be working, tables are not clean, if owners are here our dinner salad arrives promptly, we have been here 15 minutes and no salads yet. Not very busy so no excuses for the wait. When the salad did arrive it was great, no complaints there. Pizza arrived within a few minutes of the salad and it was good also. My wife and I just feel the service was lacking when owners are not present. read more

I was pleasantly surprised by the price of a kid's meal here. $5.99 for a personal pizza, cookie, & drink. Catering to children will always be a positive business move. Parents appreciate it. The service was friendly. We'll be back. read more

Delicious pizza, friendly staff and nice store. The wine wasn't great quality and the tables were all dirty.

Customer Service was lacking. When in the customer service industry you need to look like you love your job. Have manners, smile and have patience with elderly people. Usually we have great service, unfortunately the young girl working made it an unpleasant experience. read more

I had a visit with a hopice patient in Placerville and stopped here on my way back down the hill. The pizza is good, but it's expensive. I ordered a small ham, mushroom, and it was $18+ change. Sorry, but I think that's a wee bit high, which is too bad because I love supporting local places. read more

Solid pizza snack on the way home from Tahoe. Service was good. And a fun arcade to stay busy while waiting.

The pizza here (at the Placerville location) is always consistent and tasty. The prices are good compared to other chain pizza restaurants. The owners seem to really care. The restaurant area can be a little dirty most of the time, but I imagine it is hard to keep up with the constant flow of messy kids. If the could get the workers to wipe down the tables and surfaces more frequently, it would be a 5 star review. read more

We came here for a quick lunch before hitting the road back from Tahoe. We ordered their chicken bbq medium size pizza which came with chicken, bell peppers, and tomatoes with a drizzle of bbq sauce. When we ordered, we were told the wait will be 10-15 minutes. Our wait for this one pizza ended up to be 35 minutes. The staff at the register was very nice and apologized profusely. One of them even gave us some chocolate chip cookies for our long wait time. The staff member explained that their usual pizza tosser was out and the manager is subbing as pizza tosser and that they are also training two new staff. I understand training new staff is important but there needs to be some balance... We got to our car, opened the box to our much anticipated chicken bbq pizza only to find it sparsely topped with chicken, bell peppers, and tomatoes. We had to really search for the small pieces of chicken and didn't even taste any chicken when we are our pizza. On the plus side, their dough was pretty good and crust was crunchy. Even though the staff members were really nice, I don't think I'll be coming back to this pizza place due to the long wait time and sparsely topped pizza. read more

Today I came In for lunch. After I paid $10 for the salad bar I was greeted to by a mediocre amount of wilted vegetables complemented by 2 flavors of pudding and the worst clam chowder I've ever tasted. I gave it the benefit of the doubt, don't. Maybe $5.99 would be an appropriate price read more

Pizza Factory - Pizza Near Me - Placerville, California

This pizza was so hot and fresh, exactly what we needed on such a cold evening. The cashier was super friendly and ensured us that our order wouldn't take long. We just ordered a mini pizza, half pep half cheese. It was ready in about 10 minutes and when I took a bite I went to heaven. The pizza was perfectly cooked the cheese tasted fresh and the crust was the best part. read more

This would be 5 stars but it was $24.50 for a 12" cheese pizza. Don't get me wrong I know costs have gone up but that is ridiculous when it's at most $18 everywhere else. That being said the pizza was exceptionally good. The crust had nicely fermented dough that was crisp with great chew. The sauce was delicious with well rounded flavors. The cheese was perfectly salty and of high quality. read more

My first time there and it wasn't as great as I thought. All tables were dirty, it was so busy. Kids running around, some were barefoot. Service was OK, not very friendly. Food was good, environment was crazy and hectic. read more

They refused to void my order and use a coupon. Very unfriendly and zero customer service. Way too pricey. read more

Conveniently located near a Tesla supercharger. Reached there during lunch time and ended up ordering their lunch special: 3 topping mini pizza + salad + drink. The pizzas were super tasty and very economically priced under $10. Above all, very friendly staff; which makes the experience a lot more tastier read more

Pizza Factory - 3 topping mini pizza (lunch special) - Pizza Near Me - Placerville, California

Despite their posted closing time of 9:00 pm, my friends and I were turned away at 8:30 pm when we tried to place an order at Pizza Factory. We were surprised and disappointed by the staff's refusal to serve us, especially since we arrived well before their closing time. This lack of hospitality and flexibility left a negative impression on us, and we were left hungry and unsatisfied. We hope that Pizza Factory can improve their customer service in the future to avoid similar situations. read more

I feel like this pizza factory yields better quality food than other pizza factories I've been to. Bread sticks are amazing, the pizza isn't soggy with grease, and the general atmosphere is so bright and enjoyable. Every now and then I catch a paint nite or "yay maker" and it's always fun. Clean restaurant, cold beer, great food, and clean bathrooms. Just had some take out tonight and it HIT THE SPOT! read more

Pizza Factory - I ordered the special, Don't know what it was called but it was very tasty. Ingredients were definitely fresh. - Pizza Near Me - Placerville, California

Good looks great but the experience inside was rather interesting. No adults, kids like it was school time gathering and playing, spraying eachother with sink water in the back. Order comes out wrong and I am charged for the difference then have to wait while 4 meals get cold just to get the other pizza that was incorrect the first time. Disappointing read more

I absolutely love coming here. My daughter get to play games while the hubby and i can relax and enjoy our lunch. The food is always fresh. They hand toss their dough for every pizza. My daughter and husband love watching them make the pizzas. You dont see to many places actually hand toss the dough anymore. I feel like this makes their pizzas super delicious! The dough for the pizza is always so yummy. The wedges are so so good too. A delicious place for a cheap lunch just under 11 bucks. read more

Pizza Factory - Pizza buffet. Always includes wedges and bread sticks. - Pizza Near Me - Placerville, California

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Worse place to take a family! We went in and most tables were reserved. Ask the front if a table was open for us and was told yes. We sit down get our pizza and as we were half way through our meal, told we had to move for a group that was coming in. No manager on site and a bunch of kids running it. How unprofessional for a place to tell someone to move in a middle of a meal that we paid for AFTER we were told to sit in a specific place. Never going back. Pizza plus has our business going forward! read more

Love this place.....but typical pizza lunch buffet, 1 pizza, 20 people fighting over it. Pizza gone, 20 people waiting for another. 1 pizza put out, 20 people dash over, running over the old and young children to get the slices. Great pizza, same old buffet game. On a 30 minute lunch? You may want to consider Taco Bell. My lunch is up and I had two slices. Others are resorting to eating the bread twists, wall paper and chewing gum under the tables, cause no one is putting out any pizza. such a sorry scam. I should grab the next one and run out the door Lol. Scammers!! Lol....I've Learned my lesson well. Do what you want, but remember I warned you. read more

Pizza Factory - Pizza Near Me - Placerville, California

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08/16/19 3:20pm ~Highly Reccomended~ Service was good, was greeted with a smile. The pizza here is some serious stuff, it made my tongue sing and my stomach beg for more. Lobby is pretty kept up and clean. Clean male bathroom. Owner - Terri: I am very particular about customer service. You not only brought a smile to my face but you also became very personable with us, it made us feel very welcomed thank you. I attached a photo of a new dessert they are adding just for 08/17/19 - 08/18/19 Peanutbutter, Honey, Bacon & Banana Pizzert Come get it while supplies last guys. ~VERY DELICIOUS~ read more

Pizza Factory - Peanutbutter Honey Bacon & Banana Pizzert - Pizza Near Me - Placerville, California

Took two hours to deliver a pizza. The pizza was gross, cold and not even cut. Go to Cameron Park, Pleasant Valley or Pollock Pines. This location has lost quality. read more

Worst service ever!! Last two- three times I have been there our order has been skipped or forgotten. Went there tonight to enjoy Karaoke and ordered our food. Other people came after us and got their food before us. We went and asked where our order was. They said it was coming out. One pizza showed up. 30 + mins later I asked where the other two pizzas were. They didn't have them anywhere. Said it would be a while longer for them to be ready as they didn't have them. This happens every time we have gone there. We will NEVER go there again. read more

Worst pizza I ever had was here once before and it was just ok today it sucked I would never be back read more

Pizza Factory - Front of Pizza Factory - Pizza Near Me - Placerville, California