I've spent time searching for a mini excavator. Been to several companies. Then came to…read moreCaterpillar. I had to come to Mt Vernon to see a model that had what I need. These people were firstly, very knowledgeable. They were also friendly, easy to talk with, spent time showing me operations of the equipment I wasn't familiar with, and little things that keep big issues away for care and maintenance. Being a skeptical person through poor experiences, these people didn't show any frustration with me, and were tremendously respectful overall.

great shop, plenty of rental equipment and the folks are really friendly. as a heavy haul driver…read moreI'm at a lot of cat dealers, so don't take me lightly when I say these guys are great.

out of business. Not there anymore. How many words do I need to use before they will let me post a…read morereview.

These guys are good people and do a great job. They know what they are doing and are very good at…read moreinstructing you on how to use the equipment. I recommend them over other rental places down the road.

So disappointed these past few years with Birch Equipment rentals. I have rented from them for 20…read moreyears. Last year I rented a carpet cleaner. When I got it home, it leaked. Took it back and got a different one. It didn't work. I ended up going to Hardware Sales to rent a working carpet cleaner because by that time BE was closed . Birch Equip agreed to rent an aerator at 50% off for the inconvenience. I picked up the aerator today, paid $67 ( which was 50%off), got the aerator to my home and discovered the screw that adjusts the tines height was broken. I phoned BE and they said the adjuster was not an integral part of the working apparatus. He also reiterated I was renting it for 50% off. The RPM adjuster also was not working properly since it kept highly revving by itself while not being actively operated. I will take it back tomorrow, request a refund and take my businesssomewhete else.

BE was great! They closed to confirm m my online rental, double checked to make sure I was renting…read morethe right tool for the job and most of all worked with me when I wasn't able to secure a larger vehicle to transport the tiller I rented. Thank you BE!

Solid five star service every time I have been there…read more I Purchased a Stihl chainsaw here I've purchased a Stihl backpack weed sprayer. Came in for a few smaller items, every visit has been friendly professional and excellent customer service. This is a family run business which is a real rare thing in today's world. The Marysville area is blessed to have them

True Colors....PILCHUCK RENTALS and Owner Lance Brown , Marysville, WA...... BE WARNED of this…read moreplace! After 43 years in construction building everything from billion-dollar resorts and luxury high rises to small strip malls and everything in between as a Superintendent, and Manager for some of the largest General Contractors in North America I have learned a few things. One of those valuable truths is this: Smooth sailing doesn't show an individual's true colors and the same holds true for Contractor, Subcontractor or Suppliers etc. It's when things go wrong you learn their true colors. In the case of the latter, these true colors, good or bad, can always be tracked back to one chair. The captain of the ship, the CEO, President or Owner of the company sets the standard of care for the people / entities, customers he/she partners with in everyday and contractual dealings. This week I had the unfortunate experience of learning the "True Colors" of Pilchuck Rentals and their "Captain" Lance Brown. I will try to keep this brief and to the point and still get just the facts in. I rented a skidsteer loader and brush-cutter (US Mower QA60) from Pilchuck Rentals. The machine was delivered and the driver did a walk-around of their machine taking pictures and I did a video walk around...years of experience shows videos MUCH more effective. I used it for approximately 10 hours before the hydraulic pump / motor broke off the top of the cutter! I performed a post-event forensics on the machine and also viewed the delivery video. Pics and videos attached. One of the 4 bolts that held this high-torque motor on was missing prior to my using it. It was a rusted out hole with a broken stud inside. YES I missed seeing it at delivery. Never used one of these before and was excited to get going! There was also a "drilled and plugged" mounting hole on the other side of the flange. This is where a threaded insert was installed at an angle. (see figures) The top mounting plate corner had been cut out to accommodate this new hole location. This modification is not an approved fix per my discussion with the manufacturer's engineer at US Mower. I slid the motor back into it's operating position with the slot under the remaining bolt and it wobbles easily. this bots was red locktighted in so couldn't be turned. It was loose in my opinion when delivered. I called Pilchuck to report the issue and Lance, the owner, happened to answer the phone. I told him about the issue and he immediately started talking like it was my fault? I told him I had hit a rotted cedar stump in the middle of 14-16' high blackberries but nothing hard! I could pull parts of the stump off by hand it was so rotten. He stated...and restated 3 times to date, that the mower is not meant to hit stumps. I went to US mower's website and found that they are made to MAKE STUMPS. The website shows and states this machine is made for cutting up to 8" trees! There's also a video of them JUST cutting trees. So Lance is throwing out either uninformed or outright false statements. I drove down to the store and met Lance, introduced myself and gave a little background of my experience. I have been renting and responsibly using equipment over 40 years. Millions of dollars' worth over my career and never have checked all the motor mounts on what I rent! I showed him the pictures and he stated, again, that his guys would look at it and get back to me. Pilchuck has charged my card for the damage deposit and 2 hours of overtime because I used it for 10 hours. I called again today and Lance wouldn't talk to me. (Heard him in the background) and they gave me to someone else. He stated that "The Owner" will not refund the 300.00 and is using it to help pay for a new motor AND the reason is I told him I hit a stump. Also that I should have caught this missing bolt and modifications at delivery??? Also that the modified mounting must have been done by another customer...so they didn't see it? REALLY....they said this????!!! Where is the Service department sending these machines out when they come back with different colored bolt and a notch cut out of the plate on the critical mount on top of the potentially extremely dangerous machine?!?!?! The $300.00 is nothing....reatlly....the fact that this Owner of a local business would treat a returning customer this way is the issue. Being made to feel like a bad person is the issue. Seeing this local businessman have complete disregard for the facts, pictures, videos and still charging a customer out of greed, disrespect and complete disregard basic customer service and his customer's pocketbook is the issue....squeezing every penny out of a person's card he thinks he can get away with....is the issue. DANGEROUS. UNTRUSTWORTHY....UNPROFESSIONAL

This review is for Husqvarna Automowers services and dealer Diamond Rentals in Oak Harbor, WA…read more Brandon, in service and sales is very knowledgeable about the Husqvarna Automowers. He worked on our two Husqvarna Automowers and did warranty work for one of them and yearly services on the other. We are very happy with the work and efficiency. We would suggest going to Oak Harbor Diamond Rentals for your Husqvarna Automowers to buy or get service. We live over a hour a way from them and they are not the closet to us. But worth it! We called lots of the Husqvarna Automowers dealers and servicers in this region and Brandon was the ONLY knowledgeable one. All of the rest of the Automower dealers both north and south in this region are not knowledgeable or nice. We started with a Bellingham WA location Automower dealer and even bought our first auto mower from them. We do not suggest going to the Bellingham Location. They are not helpful, difficult to reach, and simply don't have the expertise to service what they sold. Ultimately a huge disappointment. (Thankfully we found Brandon in Oak Harbor to service our Automowers.)

Excellent customer service and knowledgeable staff. This…read moreplace came highly recommended, and they have not disappointed. I've both bought and rented equipment from them.

Super cool business when you need to rent or buy equipment. We bought a great weed whacker and…read moreaccessories and learned some good things about the business which I'll share here: Birch Equipment was established in 1972 due to the need for a construction oriented rental store in Whatcom County. We are now one of the leading independent equipment rental and sales companies in the region. Birch Equipment is woman-owned and has one of the largest and most diverse rental fleets in Washington State. Our primary rental & sales market extends throughout Washington, Alaska, Oregon, Montana and the Russian Far East via stores in Bellingham, Anacortes, Mount Vernon, and Sitka, Alaska. As a dealer and manufacturer approved repair center for many construction and industrial lines, we are also an excellent source for new and used equipment and tools. We also provide customized bar coded tool vans and staffed equipment yards at temporary and long-term facilities on construction, manufacturing and remote customer sites. Really friendly staff. Helpful and humorous. Doing business here is a joy.

I rented a concrete saw from this establishment. They had very competitive prices and a very…read moreprofessional and knowledgeable staff. The equipment I rented was in good condition and performed as expected. I plan to continue with this facility as my preferred equipment rental business.

Sure, for rentals they are a monopoly, but I appreciate the fact they are here on the island. They…read moredo a great job and are reasonably priced. I needed part for my lawn tractor, they didn't have it, looked up the part number, told me what it would cost, how long it would take to get and said you might be able to get it cheaper if you order it yourself. Love these guys.

Another monopoly, but they do a good job. Lots of equipment to rent, like boom lifts, and bobcats…read more Also sharpen blades on mowers and chainsaws. Will service them too.