I ordered a pack of solid colored gift bags from the website. I received notification the next…read moremorning that my order was ready. Pickup was quick and easy. My item was on a shelf with other orders. I wasn't sure if I was supposed to help myself and asked one of the employees who took it off the shelf for me. I was in and out in less than 5 minutes. The bags are nice and sturdy and will be useful throughout the year for gift giving.

My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

The service was great! The staff were very helpful. They had a wide selection of hobbies to choose…read morefrom. My wife loved it there. The prices were very reasonable as well giving it a great overall value.

They do not take TAP/ApplePay payments. Need physical cc…read more Also cashiers have been making errors at checkout. We were 3rd in line and all 3 parties had errors on our receipts. Needless to say, everyone was quite impatient and displeased by the end of the ordeal. They do NOT scan their SKUs so every price is input by hand. That is a large margin for errors. So keep a close eye on your receipt! Good for those who want a throwback to the 90s style checkout I guess. Though indisputably, their prices are great. Much better than other crafts stores

Great quality mural paint,, love the variety of colors and metallics. Here is the recent mural done…read morewith nova paint by @tia_starr_studios Located on Redwood blvd.Novato, calif

NOVACOLOR SHOWROOM & store. My company team members have been using Novacolor for decades. It is…read morewonderful to see such an incredible product and such a wonder accessible place!!! Thank you again NOVACOLOR

A great local gallery with original paintings, beach art, prints and cool art gifts. The owner…read morelikes to collect/offer vintage rock band or surf photos by famous photographers and interesting rare vintage movie/Advertising posters. Everyone loves the miniature blue wood lighthouse sculptures. I overheard someone ordering a personalized one. Nice staff. Dog friendly. Close to Becker's Bakery, lots of restaurants and walking distance to The Strand and Manhattan Beach Pier. Oh and they do custom picture framing too.

We recently had some original artwork framed, and Kim was so incredibly helpful, careful, and…read morepersonally invested (she was also a fan of the artist, and drove to Santa Monica herself to ensure we got the preferred type of glass and frame). She really went beyond to deliver the highest quality framing in a timely way. Highly recommend our neighborhood business!

This Home Goods store is located in El Segundo near Whole Foods…read more I was looking for some throw pillows for the new year and found a large selection organized by color. There were a number of Ugg pillows in neutral colors. I brought a picture of my sofa with me to refresh my memory while shopping. One of the salespersons on the floor gave me his opinion on which colors to buy after showing him my picture. I ended up getting 2 to compare when I got home. Returns within 30 days for a full refund, or store credit after that time. Note that they charge 10 cents for paper bags now.

Customer Services Needs Improvement…read more I come here almost every week. And for the most part no issues. However, I was there yesterday evening and cashier#:1121 was helping me check out. I placed all my items on the counter. I turned around and saw those big bags from the store that cost 99 cents. So i grabbed 2 and placed them on the counter along with the rest of the items I'm buying. The cashier said... "I'm not a mind reader, are you buying those" Completely rude and unprofessional. I looked at her with shock because I couldn't believe she said that. Is it NOT obvious that I'm buying them since i placed them on the counter along with the rest if the items I was buying. I simply said yes. I tried to see her name tag so I could complain to the manager but surprise surprise... no name tag. So all i have is her cashier#:1121 number from the receipt.

I was just here the other day for an event they hosted and it was lovely. They were very organized…read moreand provided yummy snacks and music for the vibes! The workers were so kind and helpful as well. I loved the pieces they had to offer and had a wonderful time. I didn't feel rushed at all which was nice. One of the employees consistently came to check in on us and how we were doing and changed out our dirty water for clean water frequently too. I'd say for the amount of people there at one time and only 3 employees they handled it well. I loved my experience here and will definitely be coming back again!

Team was amazing, Alec (I think) was super helpful and kind and answered a lot of the questions we…read morehad. It was really relaxing and took a lot of time which was fun! It's important to be detailed. Very fun and clean place. 10/10

First visit and I enjoyed my time!! Literally sticker heaven and features different cultures and…read moreaesthetics. They also have a few stationery items, but I wish they also sold washi tapes. I really loved how they had a section for Tagalog stickers and also sold baybayin notebooks and notepads. 10 big stickers for $20 and $5 sticker sheets (buy 3, get 1 free). Decent price for good quality items. Will be coming back!

The Stkr Store is a Filipino family-run small business that focuses on cute and creative custom…read morestickers as well as some stationery items and greeting cards. [Parking]: Easy and free designated parking for the plaza and our party had no issue finding an available spot on Saturday afternoon. [Products]: Most of the stickers are original artwork with only a few anime IPs (less than 1/8 of all stickers). I thought their LA County stickers (including some cities from San Bernardino County) for each city were pretty neat. The shop also has some decent Japanese-brand notebooks, toolboxes, pens, etc. Customers can also make their own through the website by uploading their own images (minimum order of 50 stickers). [Conclusion]: The store is not everyone's cup of tea, but for the right target customers this is an amazing store.

A Truly Exceptional Local Business - Beach Print Co., El Segundo…read moreBeach Print Co. absolutely blew me away. After the Palisades fire destroyed our family home, one of the losses that hurt the most was our beloved family Christmas stockings--something small, but deeply sentimental. Ahead our first Christmas in a new place, I reached out to Beach Print Co. hoping they might be able to recreate them. What they delivered was far beyond anything I imagined. They weren't just helpful--they were extraordinarily kind. They treated our story with genuine care, went out of their way to understand every detail, and put an incredible amount of heart into their work. The craftsmanship is stunning, the attention to detail is impeccable, and the finished stockings feel like a piece of our history has been restored. It's rare to find a business that combines skill, compassion, and true dedication to their customers the way Beach Print Co. does. I'm endlessly grateful to them, and I cannot recommend them highly enough for any embroidery or screen printing needs. The photos speak for themselves, but their kindness is what I'll remember most.

I would give them 10 stars if I could. Mom and pop, super kind, awesome customer service, amazing…read morequality. I don't have to write a lot cause I'm hands down recommending them as the best in the South Bay. All your custom print needs.... Give them a call!