During the recent 7-day power outage I needed my propane tanks, [associated with my…read morehouse-generator], checked after 4days as we were heading into the weekend. I've been partially paralyzed for 12yrs and rely on an electric chair 24hrs/day. I was nervous that I might run out of fuel. Quality Propane greatly relieved my anxiety by directng my son on how to verify the status of the tanks [which was completely different from my generator manual] and assured me there was fuel for 4 days or more. Quality Propane, living up to their name, set an appt and filled me up 2 days later. Promptly returning my call, courteous and knowledgeable, I couldn't ask for more. Thank you Quality Propane!

These guys suck have no clue how things work. Refused to offer service on ASCME tank that was…read morepermitted and inspected by town.

Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

My antivirus said their website had a dangerous "card reading" feature and wouldn't let me open it…read more I therefore sent the Co-op an email asking a few questions about their service and have not received a reply. Not sure what's going on with them.

I don't recommend using this co op only because I thought they would source out the best prices…read more They don't, they go with only one company and generally it's at a top price and they use state averages as compared. If you use a cash oil I found way less prices than them.

Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

Paraco took over Great White Propane that I was a customer of for 6 years…read more.. Their customer service is poor...I have asked 4 different times if Paraco has a monthly budget plan. I started 5 weeks ago before the 1st delivery of gas. Each time I called they said they would elevate the question...no one has ever answered the question. Got my 1st invoice today and I just paid it. Another issue is the original 2 large tanks were never installed on level ground so they were leaning into my shed which in turn damaged the siding. I've called on that 3 times to see if they will replace the siding where the damage is. It's been since 11/21/22 that I sent in pics of the damaged. I won't hold my breath but Paraco took over the original company and customers so they should fix it. Not starting off well with Paraco...we shall see how this goes...I would pay .10 cents a gallon more if I could get good customer service.

Impossible to get a reading from them. Called FOUR TIMES and my client called once. Kept being told…read morethe letter was coming and never did.

I inherited CP&P when they bought the company I was using. I have used them ever since, at least 6…read moreyears. I am on auto fill and do not have a contract. I own my 2 tanks. They have consistantly kept up with my propane and the rate they have charged has always been right in line.

Connecticut Propane mistakenly filled my owned tank without my knowledge, permission or…read morecontract/paperwork of any kind. To make matters worse, they sent a "messenger" with NO identification to my door who demanded my phone number. Matter was turned into CT Consumer Protection Agency.

Was a great company until Petro took over. Now they want cars moved, and gates opened. I've been…read morea customer for 25 plus years. Never had this problem beforehand.

Ideal is the best in every way! Great service and competitive pricing!…read moreVery responsive and always reliable!