Very efficient and nice person Notified me of his arrival. Very polite. Explained everything he did. read more

Jeff was very efficient and a nice guy! He explained everything and was very thorough. The service dept that I worked with to get the service unfortunately not that great at all. Apparently, I was the last appt for the day and the person couldn't tell me that, instead waited around all day and finally the tech arrived after 4 pm. It would be helpful if they could give you a window when the tech is expected to arrive. read more

The worst company. I am constantly waiting 4-5 days for a delivery. Customer service doesn't care. Facing another snowstorm with toddlers and now we won't have heat. The second my contract is up I am leaving this company. I advise to never do business with this unorganized mess of a company. read more

Excellent he knew exactly what to do and was knowledgeable about the entire process and called ahead as planned all went well

horrible company. Don't use them if you can help it. I had two accounts and asked to speak to a supervisor. I don't think the woman that I dealt with asked the supervisor to come on. I held on for 20 minutes and no one came on. I finally hung up. Their service department takes forever. The appointment is scheduled for between eight and four and they can only keep one phone number in your file. I had a phone number on my voice mail with the number that I could be reached at they never called. If I could use another company, I would read more

Always been a reliable company,,but my last delivery was over six dollars a gallon. Now with global tensions I can only imagine what it cost now ? probably 7 to 8 per gallon read more

He was very polite and informative. I've never had a problem with paraco. They have been very helpful navigating me through the process.

I was very impressed with all the work that was done. Matt especially was professional, friendly and thorough

The technician that came to swap out our gas tanks was wonderful! He was sweet, kind, respectful, polite and STRONG--they sent him alone to remove 2 420 tanks and replace with another 420 tank. He did it all without once complaining or acting as if it bothered him. He had a smile on his face the whole time. What a great guy! read more

I wasn't to happy that it took 45 minutes to book an appointment to have my gas line repaired. But Andre the a service tech who came to do the job was great. Assessed the job, got right to work and had it fixed in no time. Very professional..... read more

Called their emergency line because of a strong smell of gas and when the tech arrived later and it has dissipated, I got charged $140 for the service call. The good news is they showed but charging for reporting a gas leak is unconscionable read more

I have placed an order on Monday while we have 30% left in the tank. I called Wednesday and Friday to follow up, as I've been keeping the Temperature down to 65f during the day. Today( Saturday )my neighbor who placed an order on Wednesday got a delivery at 7:18am, by 7:29 driver finished ( I have videos with time), I assumed due to routing logistics I was next to get gas. Wrong!!! Driver left. i have called again and spoke with Jeff , expressed my concerns since now we have 5% in the tank that I need to make sure we get the gas today, as we have 3 small children. His answer was that the dispatcher can't promise we get this today, we went back and forth, got nothing but lip service, i request to speak to his supervisor, he told me he was going to transfer me to a dispatcher. I was on hold for 30 minutes, during this time I used my work phone and called again this time I spoke with Daniel, I requested to replace the order with a new one , as we are running extremely low, he told me the order is the computer?. All I can say that the level of incompetence, poor training and the overall customer service is a zero. read more

They were here to remove my propane tanks but no one knocked on the door to let me know they were here nor did they have me sign anything or let me know they were leaving. simple communications skills were not used. read more

great service tech bad company, called them 2 weeks ago i still have empty tanks. taking cold showers and no stove or dryer.

Don't use the company don't have respect for them. They decide to go on my property to fill. The neighbors tank went right through my gate. Didn't even care about the sign that I have access no trespassing why deal with a company has no respect for individual. read more

The technicians did a great job reconnecting my propane tank after work was done in my backyard. They were courteous and efficient, and made sure that my stove was working properly. Kenny and Cameron did a great job! read more

I believe his name was Julian. He was absolute amazing. Everything went smoothly and he was such a nice young man. Thank you!!

I recently had to have a tank swapped out as there was a leak detected in our approximately 12 old tank. I called in to find out when someone was coming with the replacement tank. I was told an approximate delivery time and that the tech would call before he arrived. And, all that did happened as they said it would. The tech Dan did a very careful, great job. He was also kind enough to answer all my questions about what he was doing as I tend to be interested in these kinds of things. Thank you Dan, fine work! read more

I'm a Great White Propane customer who called two weeks ago for a will call delivery. The voicemail greeting stated that will call customers could take up to 7 days or more due to the volume and time of year. I just called this morning and they said that they attempted delivery but had no driveway access. I never received a call and another delivery ticket was never initiated. I have a disabled spouse who is now sicker and needs to be kept warm. I left Paraco because of their high prices and I will be looking for another propane company again. read more

I have had an awful and insulting experience with this company. For the past year, I was not getting my bill in the mail because I was having issues with my mail service. They claimed that they were calling me but I was not getting any phone calls. Could be because I can't answer the phone at work and they were calling only during business hours. I told the person on the phone that text is the best way to get in touch with me. I paid my bill, but they locked my tank. I can't afford to have it unlocked. I called the company explained the situation. She explained that it's my fault that I don't know my bill and that I should keep on top of things better. I explained that I have a disability. My multiple sclerosis affects my memory, and I need certain accommodations. I think it's fair to say this company is not ada compliant. The girl on the phone named kayla then went on and laughed at me when I told her I had a disability. I told her it wasn't funny.It was actually very serious. I told her I wanted her to take back the tanks that I don't need them. They explained they will be charging me hundreds of more dollars to take back the tanks even after mocking me for my disability. I cannot afford to pay the $250 to have my the tank unlocked after I paid my bill and I cannot afford to pay the hundreds of dollars.They want to charge me for taking the tanks. Do not ever work of this company. Their lack of understanding and empathy towards anybody and anybody in the disabled community is disgusting. I will absolutely be reporting this organization to the equal employment opportunity. Commission and the fair employment practices agency. I will also be contacting the department of justice.Civil rights division and the consumer financial protection bureau. I will not let them take advantage of me and nobody should read more

I hear people complain about their propane companies allll the time but I have been so happy with Paraco since I moved here three years ago. They monitor my tanks, notify me before delivery, leave invoices after they come. Recently they replaced one of my tanks. I had noticed a strong smell a day after a delivery. They jumped right on it--John came out and gave me a new tank--in the middle of holiday madness! It was such a relief to know my family was safe and that we'd have heat, hot water, and cooking propane! Paraco doesn't mess around. All of their operators are great, too. Billie helped set up the tank swap, and others were great communicators. HIGH PRAISE, PARACO!! read more

Jeff and Evan completed the job. They were friendly, professional and extremely knowlegable on the job at hand. The immediatley started the work when they arrived and completed in a timely manner. I checked their work, it was impressive. read more

Originally started with Great White which merged with Paraco.I use gas for heating and cooking.They were'nt monitoring my tank properly and it got dangerously low before Christmas.I called 3 times before the holiday to hear that they were contacting the delivery team,which never came. Long story short I ran out of gas in 20 degree weather,totally unacceptable.Ive since switched to a new company that has cheaper gas prices. read more

I do not recommend this company to any person that has kids or an emergency. They do not care about customers needs or their family. Look for a company that has more compassion and gives families with children more value. read more

I was impressed with the knowledge and efficiency of Jeffrey. He was polite and took a lot of time to explain how the generator and tanks work in my house. Highly recommended!!! read more

Service guys Jeff and Robert are the absolute best! Professional, courteous, efficient read more

My serviceman was great, he was very helpful and quite a gentleman and I appreciated his customer service!

Eddie from Great White came to my home and met with Mike from Riverhead Town for a final In-ground Propane tank inspection. I very much appreciated both men, their expertise and quality of work. Blaine read more

Says they close at 4:30. Went to get propane for my bbq at 3:50and they were closed. Workers were still inside but said they were closed. 2nd place in this neighborhood that sells propane that couldn't help me. read more

I have Paraco gas to heat my home and provide hot water, being that we been using this company for less than a few months we didn't realize we were out of gas. Made a call to customer service to have our tanks filled, my fiancé was charged immediately but we were not informed till the next day when we made a phone call again to customer service that they will not be coming here for another 5 business days. Mind you, it is December 7th as I am writing this and there is 0 concern from customer service for our basic necessity. But if we had a disposable income, my fiancé was told we could pay $350 extra (on top of the $450 we already paid just to have the tanks filled) for their "express service". Unfortunately this company has a monopoly on propane gas and we are stuck with no gas, heat, or hot water in the winter because of it. You sure were quick enough to take the money out of our bank account in less than 24 hours! Thanks for nothing Paraco. Buyer beware!!! Read the reviews. If you can find another way to heat your home, you would be better off. read more

Paraco sent me a service man who was to convert my stove to propane he got there didn't even really look at anything said that the gas connection was not up to code, yet he didn't really look because he would've seen it was and said he couldn't do anything. It was up to code I just feel he was lazy and because the space where he had to work was small he didn't want to have to bend down or get his big body in there to do the job. I'm disgusted with Paraco and they're lazy service people. They have just lost a long loyal customer! If you live in the Holtsville area, find a different gas company! read more

Service techs are responsive and polite. Pleasure to do business with. Prices for gas are fair as well. Highly recommend.

Jason Stretch did a great job servicing and testing our pool fuel and heating system. He explained clearly what needed to be done and he installed the monitor we had requested and showed us how to access the system via an app on our phones. read more

The representative was prompt, courteous, and friendly. He was very efficient in removing the tank and careful about my property.

I hired Paraso Gas to install propane gas tanks for a home generator. The sales person did thge job survey by phone and never gave a true advisement of preventing damagfe to underground pipes. They needed to dig 30 feet and used ditch witch which destroyed my 4 pipes. This should have been dug by hand. The supervisor for the crew showed up and never talked to me about the damage. The installers left parts on the ground and holes in my siding. I sent back their own evaluation and I was never contacted by the company. read more

Our new generator supplier recommended Paraco who we hired sight unseen because all we know about propane are the baby bbq tanks. We haven't regretted the decision for a second. They make an appointment, call that day to confirm and surprise, surprise show up when they said they will. The process of getting a home generator seems to be overly complex and way over regulated, but Paraco know the procedure, arrange for the town inspectors and stay there until they arrive so you're not left alone trying to answer the fire Marshall's questions because he's a big guy who carry's a gun. So we now have two big propane tanks hooked to the generator with a wifi thingy to tell them when the gas is low. I'm happy with their service and yes, the staff is friendly, polite and capable. read more

Bob and AJ were awesome! They had a big 2 day job to do and they were tidy, timely, professional, cool, and a pleasure to work with. Bob explained things every step of the way and we couldn't have been happier. read more

The estimator was not great and the company made me wait three weeks to have my lines out in. But the two guys who dug the lines- Bob and Dominick were great. The hand dug the trench around tree roots and the electric lines and they were friendly and professional. i have not had any further dealings with them yet because we juT got connected. read more

terrible service that doesn't call back. disconnected gas we paid for without any notification just entered my property and turned off gas which again we paid for and made absolutely no effort to notify us. terrible costumer service to boot. read more

great service. Called 30 minutes prior. Friendly and polite. gave us tips for tank maintenance. would recommend highly.