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    Paradise Home Improvement

    1.0 (1 review)
    Open 8:30 am - 8:00 pm

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    4 years ago

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    Ferguson Bath, Kitchen & Lighting Gallery

    Ferguson Bath, Kitchen & Lighting Gallery

    1.8
    (6 reviews)

    Having been in the real estate development business for over 30 years, I have dealt with numerous…read moresuppliers. We began our project working with the Ferguson reps in Atlanta before our move to Beaufort, SC. That's when the wheels fell off. Plumbing fixtures were delivered without our permission and our builder had to ask that they be picked up. Ferguson's accounting and inventory system is very antiquated and finding someone who will take ownership of a problem is almost impossible. When our home was completed, Ferguson's sent emails to our builder stating that they still had an outstanding balance. OK, first of all, my wife and I paid for everything and had every invoice and receipt. Second, Ferguson's was never authorized to tie anything regarding our build to our builder's account which hadn't been used in several years because our builder doesn't like working with Ferguson's for reasons we soon found out. It took several weeks and ultimately having our attorney contact the legal department at Ferguson's headquarters in Newport News to get action. The Bluffton manager, Bill Fischer, whose team created the problem, wanted no part in identifying where the bookkeeping error was or how to fix it. The Alpharetta showroom manager, Jonathan Cameron, ended up doing all of the work when Bill wiped his hands of the mess his people created, even when numerous other Ferguson's employees told him repeatedly that he was wrong. I cannot recommend Ferguson's after this event. While they may have nice products, lot's of people do. And perhaps they understand and value the customer relationship more than the Ferguson's in Bluffton.

    No one is ever available to talk to you. And i experienced that on the phone and in the building.read more

    Kitchen Design Solutions

    Kitchen Design Solutions

    5.0
    (1 review)

    Kitchen Design Solutions (KDS) sets themselves apart from their competitors in their ability to…read moredeliver full kitchen renovation giving a quality product in an excellent time frame. My wife (Jo) and I had been considering renovating our kitchen and the timing seemed perfect during the COVID shutdowns when we thought we had selected the right vendor to do the job. We decided to meet with KDS who primarily does cabinetry work as they wanted to expand their business into doing full renovations. We met with John and Shawn Thompson at the KDS showroom and then at our house with their staff to discuss the scope of the project. This was a pretty big job with the demolishing of our old kitchen, removing the old tile floors and putting new ones down (in three rooms beside the kitchen), a adding number of new; appliances, cabinets, counter tops, farmers sink, wall tiling, with the corresponding electrical, plumbing, dry wall, interior painting and HVAC work to make it all happen! Once we met with the team we were reassured that they had dependable contractors they had used and would be using them for the project. We decided as well to pay for the services of Shawn (John's wife) as the project manager (she also did interior design as well!) to ensure that we would have scheduling and accountability for the work. Shaw developed the schedule and John worked up the cost of the complete project. We were given a 4-6 week projection for the work, but Shawn said she was going to target for three and half weeks! I have extensive project management experience and it looked tight with everything having to go right to do that (which is normally not the case...), but knowing that we agreed on the project with a last minute change being added by us when we decided to move a small wall to enlarge a closet as part of the project (not usually a good idea to make last minute changes...). They hit the ground running with a well coordinated team that worked well together. We had a functioning fully renovated kitchen in FOUR weeks with a larger pantry closet, except for some punch list items that took a little while longer to knock out. The results were spectacular and we are thrilled with the quality of their work and the timeless of the project! We full heartily recommend Kitchen Design Solutions as the attached pictures show the quality of their work!

    From the owner: Unhappy with your current kitchen? Concerned about the hassle and cost of remodeling? Using our…read moreproven method, KDS will guide you through the budget, selection and installation process. Our team has worked with hundreds of families in our area and we can help you improve the heart of your home too.

    Paradise Home Improvement - windowsinstallation - Updated August 2026

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