They never answer the phone or respond. I emailed their form 3 times and called them another three…read moretimes and even left two messages. No response. What a joke.

I bought a hot tub from this company about 15 months ago. the way they respond publicly, to their…read morecustomers reviews online (specifically the ones who had a bad experience), tells you everything you need to know about the experience you will have with them, should you be so brave as to buy there.

Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

I replaced a 19 year old Jacuzzi with a Hot Springs. Despite the expense of converting my previous…read more50 amp wiring to a 20 and 30 amp GFI breaker (if you have to ask, you can't afford it), I have been delighted! The water has been soft and the salt system seems to dry my skin less. Can't be happier!

We purchased a Hottub from Hot springs in the Woodbury location and had nothing but great service…read morethe entire time. We had a difficult remodeling project involving many parties and the Hot Springs team was by far the best one to work with. Markas and Keo were very flexible with our ordering and scheduling process to ensure it got done on our schedule. Their installation/service team were top notch. The Joshes and Janvirer were a huge help and went above and beyond to ensure everything was perfect for the install and getting the tub functional. I highly recommend Hot Spring Spas for your new Hottub!

Customer Service is shitty. Warranty work was to take place today and asked when they were going…read moreto come since no one showed up. I got a text back: "It kind of poured rain for most of the day. Maybe you don't work outside. I'll get back to you on when I'll get there" This company can F themselves!

Joe the owner is a piece of work. They "opened" my pool, took the cover off, and "opened" pool…read morewhich consisted of taking the mesh cover off and taking plugs out. Not turning on the pump, the heater, nothing. $353.00. AND left a plug in that auto fills the pool, causing it to keep pushing water through, which caused a hard water stain of a 6x8 area of my concrete. The water treatment couldn't keep up with the amount of water it was trying to push through, because the plug was left in! Joe tried to blame me, saying the couldn't see the plugs because it was swampy, which was total untrue, it wasnt merky at all for the first 12 inches of the pool and they sure didn't have problems taking out the others. They missed it, didnt know what it was due to inexperience. The problem: inexperienced workers that have clue about high end pools. He is selling the company, probably because he can't keep workers. He shouted at me saying "I will write the bill off (because I said I am not paying until you get rid of the 5x8 stain on my concrete) but we will not service you anymore". I didn't call for their service anyway, my pool guy chose to contract it out because he was busy, I would never want them back!

We have had our swim spa drained, cleaned, and refilled for 5 years now. CWS has an amazing team…read moreof professionals! High quality service and high quality people who care! Thanks so much!!

A+. Our heroes! Our salinator equipment went on the fritz which caused our salinity to go off the…read morecharts. To save our well (and our sanity) we brought in 6k gallons. These guys were responsive, friendly, prompt and efficient. We want to be on the list each Spring for start-up! i could not recommend them more highly.

We have only used Cliff's Pools and Spas for over 30 years and they have always been fair and…read morereliable.

These guys are fantastic! They were recommended to me through Next Door. They helped me out when I…read morewas in a pinch due to another company not being able to come out to finish a job. They really do know their stuff and they care. We will be switching over to Cliff's for all our pool needs. Highly recommend.