best body shop in michigan, maybe the usa. color matching is perfection, as is the body work. 1st…read moreclass crew that are not only excellent at their jobs-but-very friendly too!!! front office, owners and trevor make it such a pleasurable experienc-but-their work is top drawer all the way!!! have reccomended them to any one needing a gr8 job!!! thanx jr customs!!!

JR Customs truly cares about their customers! They did a beautiful job with my vehicle in a timely…read moremanner. They are respectful, helpful and a good value. I got quotes from other places that were high and left me feeling like I was being take advantage of, not so here. JR Customs and Collision is trustworthy and their customers really matter to them!

When I tell you I have not had a better customer experience from any single business, I mean it! We…read moreunfortunately had an accident on a roadtrip - enter the truly wonderful team at Gerber. They consistently called twice a week to provide use with status updates on the car. They went far above and beyond in their safety and repair worker. And the true kindness and generosity of their entire team (HUGE shoutouts to Mike, Madison & Sam) was truly remarkable. Although it was unfortunate to have an accident, we were truly blessed to have worked with this wonderful team that reminded us what true customer satisfaction and building relationships looks like with a business. 10 stars out of 5 - highly recommend.

After I hit a deer I went for a estimate since they were recommended and I was new to the area. Was…read moretold they were behind due to the pandemic which was fine. Was told I'd have the estimate by end of day - took a couple days. In Feb scheduled for end of April and told to call if anything worsens. My car got worse and couldn't drive it almost so I called receptionist asked and right away he said no - was told they would check with a manager and call me back. Still waiting on that call from March....needless to say called another company in the area they got me on to at least make it safe to drive and then fixed it a week later...

We had to get body work on our car. The work was all we could have asked for!! They were able to…read moreget it back to us in a timely manner! I would recommend Car Center of Big Rapids to any one needing body work! They even vacuumed out my car.

I hit a deer and went somewhere else and they couldn't get me in until end of April. Went in there…read morewith my wheel well hitting my tire they rigged it to make it safe to drive and got me in right away.

This is a great body shop. When I lived in Big Rapids I always used them for my cars and RV. Every…read moretime the work was completed on time with excellent quality and prices. When I recently returned from Tampa they did a job for me and it was completed beautifully. I wish Tampa had as good a shop as Mike at M&am in Big Rapids.

Iv done business with m&m before and they've done appropriate work. however when I brought my…read moreImpreza in and m&m had committed to fix it. I figured it would be done with the same craftsmanship as my other vehicle. I was sadly mistaken. Intercooler was not attached to my turbo, it was just bouncing around in there. Driver side Sway bar link was gone, washer res. Was hanging there with the bolt in the hole. I believe this company has great potential. But they should limit the business to fix only small animal collisions. like a rabbit, or a small raccoon. I don't care what type of warranty they offer on their "REPAIRS", Because if they couldn't fix it right the first time...ya know, why would they the second time? Sorry guys. You lost business and any potential positive networking

I would NEVER recommend this business. I am reviewing the storage unit part of this business. I…read morestored all of my furniture for the summer. When I went to get it, my bedroom set, leather couch, new mattress, photos etc. were wet and covered in mold! When I told the owner he said my contract said he is not responsible for any damage to items in the unit. I told him that he was responsible for maintaining the units. I showed him where the unit's ceiling was wet and bowed above my items and all the black mold on everything. He repeated again and again that he was not responsible and would not give me a refund or pay for my damaged items. DON'T store anything at this business, you'll be sorry-I sure am.

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.

Unfortunately, my vehicle was unfixable. The team at Auto Fixit were honest and kind while…read moredelivering the news. I was unable to pick it up right away, and they were very understanding. By the time I could pick it up, the battery was dead and I needed air in my tire. Without hesitation, the guys in the shop came out to jump my vehicle and fill the tire. Not only were they kind, but they made the experience of being in an auto shop much less intimidating. Shoutout to B, their shop dog, for the emotional support. They also offered a few places that I could sell the vehicle. Overall an amazing experience.