I saw Rachel for a hydro facial and she made me feel incredible but my skin so clean and smooth…read more She really cares about her work and the shoulder/head rub was cherry on top. Lost lagoon is such a vibe and the aesthetic makes me feel tiki beachy!

Amazing place to get sugaring done! Emily does an awesome job & is so sweet and friendly. I love…read morethe ambiance, very calming and welcoming. I am always more than 100% satisfied, I love this place :)

I had the "Be calm" massage with Braidy, and let me tell you, that woman has the power of Lord…read moreabove in her hands. I had knots I didn't know existed and she took care of them. That was THE best massage I have ever had in life. The spa is clean, well organized, everything in the restrooms was stocked and tidy! I would move in if they let me!

Very relaxing and comfortable. I did not want to leave. The staff were so knowledgeable,…read moresupportive and so friendly. We will definitely revisit. Please make time to enjoy this spa.

Michelle was amazing! I had the signature massage. She had the perfect amount of pressure and she…read morereally knows and understands the muscle groups. It was the best massage I've ever had! My friend had the stress relief massage by Michelle and said the same thing. I also had the hydro facial which was wonderful!

I came here while on vacation and received 4 treatments…read more 30-Min Facial: They use gentle, all-natural products, which is a plus. My esthetician was nice; however, she was a tad bit rough with the towel when removing products--so much so that she ripped my nose ring out. I know these things can happen, BUT she didn't verbally acknowledge it. Instead, she just went about avoiding the area afterward. 50-Min Dry Float: They loosely wrap you inside a membrane, hit a button, and water fills underneath the membrane as the slab you're lying on lowers. The water does not cover you. The water temperature is 95°, which doesn't really feel warm until you've been lying there for quite a while. The float also has bright colored lights that constantly change colors. I was hoping to relax enough to fall asleep, but every single time I started drifting off, the machine would make a loud noise and wake me back up. After it happened several times, I gave up on trying to sleep. Between that and the temperature, the dry float just wasn't relaxing for me. Salt Therapy: AMAZING. Easily one of the highlights of my visit. I thoroughly enjoyed this treatment and would absolutely do it again. Massage: This honestly redeemed the experience for me. My massage was wonderful and was exactly what I needed after being disappointed with the facial and dry float. Overall: The designated "relaxation room" wasn't particularly relaxing. It was quite bright, which seemed a little counterintuitive for a space specifically meant for relaxing between treatments. They did have basic water available, but I was surprised there weren't any of the little touches you tend to associate with a spa experience--cucumber water, champagne, wine, etc. None of those things individually would make or break a visit, but together they affected the overall experience. Checkout was also a little confusing. I was prompted to tip four people, even though I only remember interacting with three service providers. I also didn't love that the tipping process essentially treated every service the same when, frankly, two of my experiences did not warrant a large tip. There were definitely things I enjoyed--the salt therapy was amazing and the massage saved the day--but for the overall experience and price point, there were enough misses that I can't give it more than 3 stars.

I got a massage here, and my massage therapist was excellent. She communicated very well was…read morequickly able to determine the areas that needed a therapeutic touch. After my massage I was able to partake in some of the amenities like the sauna, and shower. One the showers apparently works as a steam room, but I was unable to figure that out. I wasn't aware of the spa hours and stayed past closing time (which I learned after the fact, opppsss!!!!). The staff never said anything and graciously allowed me to finish my spa experience. My only complaint is that the sauna and shower never got hot and there are other spas in town that offer more amenities at a comparable price. That being said, I will return because the staff were honestly amazing.

My spa day was a gift, and the facial and massage were genuinely wonderful -- that part I can't…read morefault. The mani/pedi, however, was another story. I came in with dip nails. At check-in, I was told the salon could remove and redo dip, but once I was seated, the technician assigned to me couldn't, so I had to switch to gel. My package also included a full spa pedicure, but what I received was essentially just a polish -- no leg massage, no callus treatment. When I asked about it, I was told the tech had switched me to a gel pedicure, which doesn't include those services. I wasn't informed of the change beforehand. If I had been, I wouldn't have chosen a gel color, because the spa experience was what I had been looking forward to. The dip removal was rough. The tech struggled, my nails were left hacked up, and my tips dissolved in the process. I was told they didn't have the equipment to fix or replace them. After about an hour, I stopped the service because it was clear I'd need to go elsewhere to repair the damage -- an expense of roughly $100 on top of what was supposed to be a relaxing gifted day. The manager did waive the charge for the mani/pedi, but insisted the amount remain as a credit for a future visit rather than refund it. Since the spa day was a gift and I don't hold the original gift card, that credit is of no practical use to me -- and it doesn't offset what I'll spend elsewhere to repair the damage. Their position was that I should have told them ahead of time that I had tips. I did disclose my dip nails at check-in, and I wouldn't expect a nail salon to need advance notice to handle tips. Honestly, the manager's attitude and unwillingness to meaningfully make this right was as distressing to me as the damage to my nails. I won't be returning. If you're booking a facial or massage, you may have a fine experience. For anything nail-related, I'd recommend looking elsewhere.

Salon Pure Lux was recommended to me by a friend who used to come here when she lived in Knoxville…read more She specifically recommended Mira, but Mira didn't have enough time available on the day I wanted to come in, so she suggested I book with Amber C. instead ~ and I'm happy that I did! Amber was the absolute sweetest and made me feel welcome from the moment I arrived. She's a hardworking mom of 2 little kids, and beyond being incredibly open and kind, what impressed me most was how genuinely passionate she is about what she does. You can immediately tell when someone truly enjoys their work. She even told me how much she loves working at Salon Pure Lux and that the only way she'd ever leave is if she retires from doing hair. That says so much about the atmosphere and culture of the salon! I also loved the products they use, especially Oribe ~ the scent is absolutely amazing. The pricing was very reasonable, especially compared with what I'm used to paying in Tampa. Such a good experience all around. If I lived in Knoxville, I would probably make this my regular salon. I'll definitely be back the next time I'm in town!

I have been a loyal Pure Lux customer for years and have generally been very happy with the…read moreservices I've received, which is why this experience was so disappointing. I recently had a haircut and, after living with it for about a week, realized I would like a small adjustment. I simply wanted someone to run thinning shears through the bottom of my hair--a quick touch-up that would likely take only a couple of minutes. When I called, Kelly answered the phone and was dismissive, telling me no one had time to help. When I called back to ask for a manager's name, her attitude changed and she suddenly seemed more willing to help, but it did not feel genuine. I was repeatedly told that everyone was booked, despite my request being very minor. What disappointed me most was the lack of customer service and willingness to accommodate a long-time client. I wasn't asking for a new appointment or a lengthy correction--just a quick adjustment following a recent haircut. I would have expected a salon of this caliber, especially with directors such as Amy on staff, to make more of an effort to ensure customer satisfaction. I have always enjoyed Pure Lux and hope this feedback is taken constructively, but this experience left me feeling undervalued as a loyal customer testing out the salon.

My husband surprised me with a 90-minute Mountain Mist Signature Massage at Blue Mountain Mist Spa…read morein Sevierville, TN, for our 19th wedding anniversary. I was so excited to be back at Blue Mountain Mist for a full-on relaxation session, which my hubby lovingly dubbed "Mommy Time." My massage therapist, Bettina, was absolutely wonderful--thorough, professional, and attentive from beginning to end. Before we started, she took the time to review the areas I had marked as needing attention. She also asked what level of pressure I preferred. I requested light to medium pressure, and I really appreciated how she started gently in each area and gradually worked up to medium pressure. This was especially important to me because I have neck and back issues. Bettina also asked if I would like essential oils in the humidifier and suggested eucalyptus and peppermint--two of my absolute favorite scents! The heated massage table was ready to go, and I thoroughly enjoyed the hot rocks and steamed towels. Every little detail added to the experience. Once my massage was finished and I was thoroughly relaxed, I headed down to the Quiet Room, where I enjoyed a cup of hot tea, granola bites, and some decadent dark-chocolate-covered pomegranate bites. I did manage to spill my first cup of tea just as I added the honey , and Bettina graciously helped me clean it up. Even that little moment was handled with such kindness. Blue Mountain Mist is truly a lovely gem just outside the main Parkway and only a couple of miles from Dollywood. If you're a local, be sure to ask about their locals' specials. If you're visiting the area, treat yourself to a massage, facial, manicure, or pedicure. You deserve it! I left feeling completely relaxed and pampered--like a million bucks! ‍ Thank you, Blue Mountain Mist Spa, and especially Bettina, for helping make my anniversary "Mommy Time" absolutely perfect!

Blue Mountain Mist Spa was a wonderful highlight of our Mother's Day weekend! We made three…read moreseparate massage appointments -- for me, my sister, and my mom. They have a soothing waiting area where we could relax between sessions, complete with comfortable lounge chairs, delicious chocolates, and a lovely tea selection. Our massage therapist, Jillene, was absolutely amazing! She made us feel comfortable and gave some of the best massages we've ever experienced. Her demeanor was calm, personable, and knowledgeable -- she pointed out where I was holding tension and offered helpful tips on posture and other habits that could be contributing to it. I will definitely return and would recommend Blue Mountain Mist Spa to anyone looking to treat themselves!

I had the pleasure of having Etrulia as my therapist for the Jet Setter. The entire experience was…read morewonderful. I highly recommend this experience.

Very expensive, and basically you just soak your feet in a tub of water then get a very minimal…read moremassage. I really didn't understand it.

Holy Moses!!! This was an incredible spa day! We went all out and had a full day...facial, mani…read moreand pedi, reflexology foot massage, massage and dry brush treatment. I left sooooo relaxed and tired...just in a state of bliss. Just what the doctor ordered. The staff was soooooooo amazing and kind! I would recommend any of them. I felt so comfortable and welcome. Tip: Book early! They are so great, so may need to book in advance.

Tammy and Lisa provided our group of 4 to massages and everyone raved about their experience. The…read morerelaxation room offers teas, water and comfy chairs. The sauna is relaxing with wooden seats and a nice timer inside so you know when it's time to come out. The massage room smells and sounds soothing. After a quick intake talk, you can relax and the massage begins. The tables recline for when you are facing up and it was so nice. They offer a shower with shampoo, Conditioner and body wash in addition to the restrooms and changing rooms. They also offer a retail space of the products they use.

Serenity Spa is everything one would need to settle into total tranquility. The entire experience…read moreis a treat. The staff is kind and accommodating. The Serenity Body Blend service was exceptional and highly recommended! Afterwards you can settle into a comfy chair and sip on organic tea or coffee with a glass of fruited water. Ask for Kora - she's absolutely wonderful!

Last day of our week at the Westgate Resort in Gatlinburg my husband treated me to a spa visit…read more After a lot of help and encouragement from Hannah who was amazing I decided to go with the Serenity Body Blend and the Serenity Signature Facial. OMG! The experience was fantastic on every level. I was greeted at the front by Mel who made me feel like a VIP. Then Emily and Amber proceeded to pamper me beyond my wildest dreams. The atmosphere of the spa is so relaxing I completely lost track of time. I told my husband that I am doing this again every time we come to Gatlinburg. I wish I could give them 10 stars!! Desiree Schuette

Prices are VERY misleading , they tell you one thing then when we went to pay it was way more than…read morewhat we expected on what we were told. The man was friendly but the women were not at all. The Man did great work but the women didn't give my daughter at all what she asked for and then charged her more. All in all we won't go back mainly over pricing but also because of how unfriendly the women were .

I'm from out of town and stopped by for a gel pedicure and an ombré fill in for my nails. The…read morequality of work that is done here is amazing. The staff are so friendly and are very attentive. The attention to detail is amazing. If I'm ever in Knoxville again, I'll be sure to stop by!