Prices are VERY misleading , they tell you one thing then when we went to pay it was way more than…read morewhat we expected on what we were told. The man was friendly but the women were not at all. The Man did great work but the women didn't give my daughter at all what she asked for and then charged her more. All in all we won't go back mainly over pricing but also because of how unfriendly the women were .

I'm from out of town and stopped by for a gel pedicure and an ombré fill in for my nails. The…read morequality of work that is done here is amazing. The staff are so friendly and are very attentive. The attention to detail is amazing. If I'm ever in Knoxville again, I'll be sure to stop by!

My daughter and I go here monthly and we've never had a bad experience. If we can't see our regular…read morenail tech, someone else is available and does just as well.

I love this place! Ms Chloe absolutely killed this super intricate design! Everyone there including…read morethe secretary is fabulous and very attentive. I highly recommend this salon over anywhere else in north knox

I was blessed to have Lucy she was amazing and so gentle throughout the entire appointment. Her…read moreposture and application were flawless, the dots were perfectly spaced, and the shape was absolutely to die for. On top of her incredible work, her attitude was warm and welcoming. I truly adored her, and the next time I come back, I will definitely be booking with her again.

Never a long wait as they have plenty of staff therea nd they provide quick services normally.read more

Outstanding nail salon. All very talented, fast, and efficien. Plentiful selection of colours,…read moreproducts, and services. I use Amy and she is absolutely Great! Facility is clean and professional.

I have been coming to this salon for about 5 and a half months now and up until now I have held my…read moretongue on my dissatisfaction on a couple occasions. In the past I have been made to feel inferior or dumb for asking questions about methods that were being used on my nails. I was there yesterday evening for an appointment and I am not very satisfied with the service that I received while I was there. The whole interaction left me feeling embarrassed and insecure about myself and the design I had chosen for my nails. I felt like I was being mocked and laughed at, not to mention the design is not the most accurate to the inspiration photo I had shown. I had to correct color choices that the technician had made for the design and the proportions of the design are off. I felt like I wasn't a priority as a customer. I am very dissatisfied with how I am feeling even still. After bringing it up with the business directly the only offer they are making is to adjust the design. It's not worth me coming back in for, in fact I will be taking my services elsewhere. I don't appreciate the mean girl energy in this establishment. I have seen the way some of the employees are treated there, I should have taken that as a sign not to come back in the past.

The girls in there are great. Skillful and professional. The guy that did me was horrible. When…read moretrimming my cuticle at edge of toenail, he just grabbed a little part and RIPPED it suddenly off. I about came out of my chair in pain. He just mumbled sorry. When removing the old gell coat, he dremmeled a burn hole all the way through my nail into the under tissue leaving a black PAINFUL hole. He said hed fix it but just painted over it and filled it in (no gel polish this time, just regular). Over the next week, it became very painful. Looked pretty but got worse and worse. Couldnt wear closed toed shoes. Removed the polish to find a horrible mess and vertical right half of my toenail came off with the polish. At least it quit hurting. Been waiting months for it to grow back out. Horrible experience with that guy. He does NOT need to be in the nail technician business.

I have been coming here for years love this place and the people. All are so nice and friendly…read more Can't say enough about how they listen to me and do what I need done.

Felt welcomed and valued as a customer. Great pedicure, friendly service, clean salon!read more

Service is great. A little pricey especially for the area. Not a fan of charging alacart for…read moreeverything. Paid xtra $5 just for almond when if someone cuts them in the shape it's no harder than the ugly square shape. Paid xtra $20 for a polish not sure why but it's a cool color. The staff is great and accommodating and my aunt loves Katie and her tight due! Did a great job on my brow wax as well.

For the ladies that are looking for the step above the rest - nails. When you step in you know you…read morehave just walked into something very different in the world of salons. This is a boutique that will take your nails to the next level. You will be in for a long treat - a full relaxing experience. Not a rush, just enjoy, chat - because yes, everyone speaks glorious English. Listen, I have nothing against the traditional nail joints but if you want to be pampered and know that you will have the best nail care in the business- then this is your salon. They also have a full makeup application and skin care line by a local entrepreneur named Susan Bourdeau. She is the best professional film and television makeup and hair artist in Tennessee. I am a little biased as I am TV producer but you can get made up by her for your special occasion and look like you stepped out of the pages of vogue or a TV ad. Don't go to the mall;). All in all you must call Laura's. Yes, it is a bit more expensive then others but YOU are worth it, right?

service was HORRIBLE!! then they get mad bc you spending your hard working earned money and want…read morethe right service. he didn't do HALF the steps for the pedicure. I immediately changed to the bare minimum pedi. my toe nails are cut way too short.. where he didn't file them they're choppy and the polish is clumpy. he told me that was the best he could do. for my money this is what I get. I don't usually go here but due to the side of town I was on, I went there. never again!! What I do t like is either way we have to pay!!!! Pissssses me off

this nail salon is slept on. Joe is amazing! does great work, all the employees are nice people…read morewhen i come in

Had the best time! Great experience and great customer service. Couldn't find the right nail color…read moreand they helped me get the perfect match. Will definitely go back!

I scheduled a mani-pedi, arrived on time, but still had to wait 30 minutes for a spot to open. I…read moredid not receive an apology for the wait. Okay. No worries. The service was okay, not too bad despite the language barriers. The last straw, however, was when I was upcharged for no reason, plus the lack of transparency with the cost of every single color they have. Overall, not a great experience. If you decide to go here, make sure you do your own math because they tried to upcharge me.

Review by licensed esthetician (5.5 years):…read more I wouldn't recommend this place, not only are the business practices shoddy but there are multiple infractions against the state board of cosmetology guidelines. I went today and honestly should've left when unnoticed them. When I left, I honestly didn't inspect the nails because I get a men's manicure buff and shine. Simple, impossible to mess up. 8/10 nails are completely scratched by a machine she used and not buffed. When I got home I noticed, called and sent pics asking for just a refund of the mani (not even the auto 20% tip I give all service people as I understand the nature of the business). The owner refused. Honestly, terrible business practices. I plan to issue a formal complaint with the board of cosmetology once I've reviewed the regulations and identified all the problems. For instance: incorrect usage of barbicide; the washing machine front load door was entirely white (even though it is supposed to be see through) because it is entirely calcified with mold and mildew (I didn't notice till leaving when the door to the laundry was left open); dirt and grime on the walls of the bathroom; incorrect storage of supplies; cross contamination galore. Totally disappointing. Do not go here!

Had some time while visiting our son at UTK, so I called to schedule a last minute pedicure. The…read moresalon is a short walk from the Hilton, set on a cute street. I was greeted and seated right away. Alex went to work on my feet and legs with precision, care and expertise! The massage was skilled and deep, and the callous removal, cuticle care and polish were all spot on. I highly recommend The Nail Room!