I needed a new car battery. At my local O'Reilly's, David I. welcomed me with a friendly smile and…read morea glad to have you here greeting. As part of my deciding which battery to buy, David explained my car required an electronic reset using specialized equipment not available from O'Reilly's. I have a mechanic friend, so I bought the battery. David retrieved the battery and placed it in the trunk of my car. I closed the lid. With my dead battery still installed my car wouldn't start. Neither of O'Reilly's battery chargers would start my car, and now my still installed battery is so dead my faub won't open the car trunk. My story is too long to continue. Just know that David made the extra efforts required to access my new battery from the car trunk and use it to jump start the car. Excellent O'Reilly battery and outstanding service provided by David I. Thank you!

They don't have what they say they do online. You pay, then they return your money after five to 7…read moredays. Their manager will come to the store in thirty minutes to explain in person or fight you, not sure which. I had to go try to find the parts elsewhere.

I went into Advance Auto on BaconsBridge Road this morning…read more I spoke to and dealt with Heather about a new battery for my truck. Fast and Curtis service, just like always. I have never had a bad experience here.

Whoever owns this franchise needs to hire some employees that give a s**t. I entered the store…read more,picked up two bottles of washer fluid and then waited. Only one other customer. 10 minutes (literally) went by while some old lady wandered around the back slamming parts into a bin, another woman walked in from the parking lot and proceeded to try to help the man in front of me and then she disappeared. Then another woman came in and literally stood behind the counter staring at a keyboard and didn't knowledge me or the other customer. I'm certain they don't care but perhaps the owner forgets there's an Autozone 100 yards away. There I was greeted by "welcome in, can I help you find anything?" Then did self checkout. Under A minute. Will certainly NOT be back to Advanced.

Will never buy here again. I purchased a DIY automotive tint. The product is defective and they did…read morenot want to refund even if it's the receipt. I do not recommend this business and will drive the extra quarter mile to buy from the competition The supervisor was arrogant and has no customer Service training.

If I could Put a zero I would. All I needed was a new blinker bulb and for them to help me change…read moreit out. The store and employees are very unorganized, and the employees act like they don't know anything. Never coming back here again.

If you own a business interested in training your employees in what NOT to do, might I suggest…read moreAutoZone 01009 at 70 Old Trolley Road. Summerville, SC as a place to experience the worst customer service in the low country. My wife's Subaru had a headlight out. I made the mistake of thinking AutoZone could tell me which replacement bulb to buy. Even drove the car up there so they could run the VIN or whatever. I have been going to that AutoZone since they opened. Their store manager checked the computer and came up with a part number. Sylvania 9007. It was wrong, but I didn't know that yet. And it's understandable. Sometimes a database has bad information. Before I figured out I had the wrong bulb, I took the car to a garage, because the Subaru bulb replacement is through the fender well and too involved for a home repair. The mechanic called and informed me that the replacement bulb from AutoZone was incorrect. Ok, not a problem, it happens. The garage gave me a different part number. Sylvania 9005. I quickly returned to AutoZone and bought that bulb and took it back to the garage. Turns out that was also incorrect. But that wasn't AutoZone's fault either. That was the garage database. A guy at the garage finally got the right bulb and installed it. Yay! Two good headlights now shining from my wife's Subaru. The problem occurred when I went to return the incorrect bulbs. AutoZone let me return the second one I bought, the 9005. But not the first! I did not have the receipt! I showed the store manager my bank statement from my bank app evidencing the purchase from that Autozone 01009 for the exact price of the bulb, $55.63. Didn't matter. Had to have the receipt. So I went home and dug up the receipt and went back. Nope. Now they say the part number on the receipt does not match the part number on the bulb. Keep in mind, this was the part number they provided me and the receipt that they produced when they rang it up, all of which match my bank statement. The brand is the same brand as the bulbs on display. Sylvania Same brand as the one I returned. But nooooo... even with the receipt, they can't refund the $53.63 insane price for a light bulb. The store manager and assistant manager would not budge. They recommended I call the District Manager. His number was on a plaque by the door. I called the District Manager. Left a message. Politely explained everything. Left my number. Respectfully requested a call back. Over a week now and crickets. I have not heard back from the District Manager. I even called the Regional Manager, who's name and number are also on the plaque by the door. That number is disconnected. So... hate it, but AutoZone is going the way of Sears and KMart, coasting on their prior rep and forgetting the basics of customer service. I'll use Parks from now on, or O'Reilly's If you know anyone who needs a pair of Sylvania 9007s, let me know. If you buy anything from AutoZone that you might need to return, I would suggested you video the transaction.

I called and spoke to Nancy today. Then drove over for a battery and Josh rang me up. Then Benjamin…read moreinstalled my battery. Install took 5 minutes. By the end i was wondering why this place only had 3 stars. I had a great buying experience. Everyone was pleasant and had a great attitude. I can not complain!

Took my 2005 Mercedes here because the "map pockets" behind the front seats were torn. Apart from…read morereplacing the seats, which would have cost a fortune, I wasn't sure what to do. I saw Pop's behind the Enterprise Rent a Car, while renting a car and thought I would see if they could do anything. Jim came right out and looked at the problem and said they could fix it. Gave me a quote and even got me in the next day. Called me to let me know they encountered some wires and electronics behind the seats and would be more than his estimate. I was fine with that, they got it done and back to me the same day. I will be going back for some other issues I have with the upholstery in the car. Good work, great price and nice people.

I/ we had an extremely disappointing experience with this business. I brought my bosses vehicle in…read moreafter being told the inspection would cost $250, to determine what needed to be repaired, if the parts were available, and how much said repairs would be. Without ANY authorization or clear communication, I was later presented with a bill for $2,850!!! When questioned about the charges and asked for an explanation, the owner became unprofessional and confrontational instead of addressing my concerns. We were told it was a $80 part & $350 weld fee and the rest was labor! Rather than working toward a reasonable resolution, he insisted that the full amount be paid and made comments that I perceived as threatening, which made the situation even more stressful. By law, customers deserve clear estimates, transparent communication, and authorization BEFORE significant work or charges are incurred. Unfortunately, that was not our experience. I would STRONGLY encourage anyone considering this business to get every estimate and authorization in writing before leaving their vehicle. Based on our experience, I cannot in good faith recommend this business.

Best customer service ever! People that work for an auto parts store are very knowledgeable with…read morepart numbers and where they are located but often times they don't have the passion for cars and parts like Donovan that works at this store. We walked in on a Saturday and we're looking for an adaptor for a compression tester to fit on the block of my oversized spark plugs in an older vehicle I am working on. When he first saw the spark plug he jumped back and said "that is a monster! I got to take a picture of that, may I? Then he stayed with us and took us to where the stuff we wanted was located so we didn't wander around the store. To top it all off he took my name and number to call the vendors and find out if any of them carries an adaptor like the one I need. Low and behold he called me on Monday to let me know that they don't have anything like that. Just want to say that he either owns that store or if he doesn't the owner should take note that there is someone dedicated to make that business flourish. Thank you Donovan and whenever I need something I will skip the other two that are nearby

Best O'reily in the region…read more great customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I brought my car in to get a battery replaced. I told them that the terminal may be broken from a…read moreprevious repair man. The gentleman who replaced my battery at advance auto parts told me that the terminal was fine and that my car would run well. The next day my car broke down in the middle of nowhere. I brought to a repair shop and it was the terminal that was broken. Advance auto parts. The phone seemed confused, not intelligent. He did nothing to help my and was telling me I was wrong. I was not asking for refunds or anything like that just for them to be aware that they staff member had put me in danger. The manager could not comprehend what I was telling him.

I was looking for an antifreeze that is recommended for older vehicles and could not find it in…read moreother stores. This store seems to be well stocked, at least it had something other don't but I had to pay a higher price than regular antifreeze which I have at home for the other cars. The toy is going to need quite a few other items and I will now come here first and I am well aware that this inflation won't be like others because this time everything has gone up and will never come down again so it is just a matter of getting used to