I went into Advance Auto on BaconsBridge Road this morning…read more I spoke to and dealt with Heather about a new battery for my truck. Fast and Curtis service, just like always. I have never had a bad experience here.

Whoever owns this franchise needs to hire some employees that give a s**t. I entered the store…read more,picked up two bottles of washer fluid and then waited. Only one other customer. 10 minutes (literally) went by while some old lady wandered around the back slamming parts into a bin, another woman walked in from the parking lot and proceeded to try to help the man in front of me and then she disappeared. Then another woman came in and literally stood behind the counter staring at a keyboard and didn't knowledge me or the other customer. I'm certain they don't care but perhaps the owner forgets there's an Autozone 100 yards away. There I was greeted by "welcome in, can I help you find anything?" Then did self checkout. Under A minute. Will certainly NOT be back to Advanced.

Although I lived closer to this location I haven't been here yet and often go to the one on Ashley…read morePhosphate. Christian helped me get scheduled to get one of my tires repaired/replaced. Upon arriving, he was also there to check me in. Very friendly and helpful guy. When we spoke days before, I was told that the specific tire I needed would arrive by today but came to find out that it wasn't. However after inspecting my tire, they were able to repair it with a plug since it was just a nail that was causing the slow leak so it did end up working out. But in the future I do hope that it's communicated to me if my tire doesn't show up on time so that any time wasted is avoided. Overall the appointment only took about 45 minutes and I received a text to notify when my car was ready. It didn't cost me anything because I had put warranty on the tire which was also a nice feature they offered. I still plan on coming back to this location next time.

This Discount Tire is right down the street from me and it's very convenient, and they're very fast…read morewith balancing tires replacing tire tires as well as the tire prices themselves.

I needed a new car battery. At my local O'Reilly's, David I. welcomed me with a friendly smile and…read morea glad to have you here greeting. As part of my deciding which battery to buy, David explained my car required an electronic reset using specialized equipment not available from O'Reilly's. I have a mechanic friend, so I bought the battery. David retrieved the battery and placed it in the trunk of my car. I closed the lid. With my dead battery still installed my car wouldn't start. Neither of O'Reilly's battery chargers would start my car, and now my still installed battery is so dead my faub won't open the car trunk. My story is too long to continue. Just know that David made the extra efforts required to access my new battery from the car trunk and use it to jump start the car. Excellent O'Reilly battery and outstanding service provided by David I. Thank you!

They don't have what they say they do online. You pay, then they return your money after five to 7…read moredays. Their manager will come to the store in thirty minutes to explain in person or fight you, not sure which. I had to go try to find the parts elsewhere.

0 stars if I could. Technicians are rude and 1/2 the time don't know what they're doing. $164 to…read morechange battery terminals ??? Two technicians were working on 1 car, one said they pulled it into the shop so we have to pay for diagnostic while the other said they never touched it. Car sat there for 2 days for nothing.

Dropped my truck off for my appointment at noon. simple alignment job. 4:55 comes around and still…read morehaven't heard anything, called up they said the ball joints were broken and the tires had wires and they couldn't do an alignment. upon inspecting my own vehicle, none of this proved to be true. seems like they forgot to work on my truck and just claimed some bs to dig themselves out the hole.

I had been searching for a mustang for months. I stumbled on the GT-350 at Summerville Ford. I met…read moreRick the sales guy for the first time. It was like hanging out with an old friend. He knew exactly what I wanted. I Gave them my price and out comes Tony the sales manager. Walked up to me like he was greeting an old friend. While business is business these guys made it easy. I'm the proud owner of probably my last sports car and what a great one she is. Mades some new friends, got a great deal and a GREAT CAR!!!

The updates on my service were great. Even a nice video explaining what they were looking at under…read moremy car. My normal checkup, oil change, and a bulb replacement was completed in a timely manner. The waiting area is nice with WiFi and a tv. It was easy to make a scheduled appointment. Not much else I could think they could do!

Had my wipers replaced, the rear wiper has a cover over it, the employee placed the cover under the…read morerear of the car, went inside to get a different wiper as the one he had was too large. while he was in the store, the wind blue the cover into the parking area where a car ran over it. The manage stated that they would gladly pay for it but to just bring him a receipt. I returned and gave them a receipt and was getting the run around by a different manager. finally got most of the money, but shortchanged me 15 cents. I mentioned that I could not put the cover back on as it felt like it might break, assitant manager declined to put it on for me. I walked out, never to return.

Micheal P. the store manager and Jason B. have excellent customer service skills. Wonderful…read moreexperience!

If you own a business interested in training your employees in what NOT to do, might I suggest…read moreAutoZone 01009 at 70 Old Trolley Road. Summerville, SC as a place to experience the worst customer service in the low country. My wife's Subaru had a headlight out. I made the mistake of thinking AutoZone could tell me which replacement bulb to buy. Even drove the car up there so they could run the VIN or whatever. I have been going to that AutoZone since they opened. Their store manager checked the computer and came up with a part number. Sylvania 9007. It was wrong, but I didn't know that yet. And it's understandable. Sometimes a database has bad information. Before I figured out I had the wrong bulb, I took the car to a garage, because the Subaru bulb replacement is through the fender well and too involved for a home repair. The mechanic called and informed me that the replacement bulb from AutoZone was incorrect. Ok, not a problem, it happens. The garage gave me a different part number. Sylvania 9005. I quickly returned to AutoZone and bought that bulb and took it back to the garage. Turns out that was also incorrect. But that wasn't AutoZone's fault either. That was the garage database. A guy at the garage finally got the right bulb and installed it. Yay! Two good headlights now shining from my wife's Subaru. The problem occurred when I went to return the incorrect bulbs. AutoZone let me return the second one I bought, the 9005. But not the first! I did not have the receipt! I showed the store manager my bank statement from my bank app evidencing the purchase from that Autozone 01009 for the exact price of the bulb, $55.63. Didn't matter. Had to have the receipt. So I went home and dug up the receipt and went back. Nope. Now they say the part number on the receipt does not match the part number on the bulb. Keep in mind, this was the part number they provided me and the receipt that they produced when they rang it up, all of which match my bank statement. The brand is the same brand as the bulbs on display. Sylvania Same brand as the one I returned. But nooooo... even with the receipt, they can't refund the $53.63 insane price for a light bulb. The store manager and assistant manager would not budge. They recommended I call the District Manager. His number was on a plaque by the door. I called the District Manager. Left a message. Politely explained everything. Left my number. Respectfully requested a call back. Over a week now and crickets. I have not heard back from the District Manager. I even called the Regional Manager, who's name and number are also on the plaque by the door. That number is disconnected. So... hate it, but AutoZone is going the way of Sears and KMart, coasting on their prior rep and forgetting the basics of customer service. I'll use Parks from now on, or O'Reilly's If you know anyone who needs a pair of Sylvania 9007s, let me know. If you buy anything from AutoZone that you might need to return, I would suggested you video the transaction.

I called and spoke to Nancy today. Then drove over for a battery and Josh rang me up. Then Benjamin…read moreinstalled my battery. Install took 5 minutes. By the end i was wondering why this place only had 3 stars. I had a great buying experience. Everyone was pleasant and had a great attitude. I can not complain!