I definitely procrastinated a little too much on an overdue cleaning. Luckily, the experience was better than I was anticipating. Each person I interacted with was very generous with their time and offered thorough answers to my questions. I loved the waiting room, with how bright and organized the space was, and the office staff were so nice and relaxed, I almost forgot about my anxiety. I got to my appointment right on schedule and the staff were super friendly at every step. I really appreciated the excellent service and can't wait for my next appointment! read more

Had a decent experience overall The doctor took the time to ask about my symptoms and listened pretty well They explained a few things I didnt really understand and offered options to manage the issue Felt like they were in no rush which I appreciate Office was clean and staff seemed organized read more

So friendly and they take care of their patients very well. Front desk is polite and doctor is a great doctor! Loved it being here for first time! read more

I had a really great time at this dental! I came in for the cleaning on the Saturday because of the emergency gum bleeding. The cleaning went really well! They took great care of me. The dentist has a great sense of humor too! Luckily I did not wait for a long time (the receptionist also generous enough to let me know that it might take long as well). So far I had a great experience! read more

Dr. Ramirez is a typical arrogant inept dentist with a god complex. His lack of care and competence created more problems than he solved. They care so little, they have not even claimed the review page! I try to give people a benefit of the doubt, but during the last visit, he finally hit my limit. There is no more doubt left! I will pull the tooth myself if I have to, but I am not coming back! I always felt rushed and was left with a feeling that they are "processing" the patients as fast as they can get rid of them. Cleaning was consistently poor, but I always asked to check on my implants and always was told that they were fine. Two months after that "fine" assurance one of the implants failed because the bone around it completely rotted. It takes a long time for such a thing to manifest, and it should have been detected during the cleaning, so the failure could have been prevented. It was not! He then refused to clean the site and said I needed a specialist but offered to put another implant in its place... If you are not competent to clean the spot, how in the world can you be competent to place another implant there??? Oh yeah, he can collect a few thousand dollars for an implant, but not much for the cleaning which is absolutely necessary before it can be done! But it's not his problem, he is only there to make money! He replaced the crown which created a gap between it and the adjacent tooth that he did not pay attention to, and it resulted in that tooth getting infected, now it has to be extracted because a root canal is the worst thing you can do to yourself. When I was considering doing an extraction of my now infected tooth thanks to his negligence, I asked if he would remove the dental/periodontal ligament. He did not know what it was! And this is supposed to be a professional! When I explained what it was he said it will come out with the tooth and it will NOT, it has to be manually scraped to prevent problems! I wish I could record his outburst of arrogance; it was priceless! I can only imagine the reaction if on top of it I asked about the ozone treatment! So, thanks to his "care" I now need an extraction and 2 implants, which would cost me over $10,000 with a real dentist, not that I can remotely afford it... And god only knows what else he missed that may be brooding in my mouth and causing even more problems down the line. But why prevent something when you can make so much more money when you let the problems fester?! read more

Worst cleaning, most hostile and unprofessional assistant and most unprofessional dentist ever. when I was cleaning My Scaling chair assistant Nichelle. very rude yelling me, then talk to manager cancell my appointmen. I can't understand how they can treat anyone so badly. I feel like I was discriminated against.The front desk manager is very bad, I was asking manager the name of assistant she refuse and called police, I talk to police whole things finaly got name assistant. the next door of clinic office also report to police that clinic's service attitude is very poor and it often causes conflicts with customers read more

Worst cleaning, most hostile and unprofessional assistant, and most unprofessional dentist ever. I can't understand how they can treat anyone so badly. I feel like I was discriminated against. Why did the assistant try to pick fights with me? Put the chair down, push the table there, tell me to lean back (onto the table), tell me that I didn't lean back on to the table, tell me she wouldn't talk to me, interrupt me when I talked to the dentist about a mistake. Why when I said I wasn't comfortable with the hostile assistant did the dentist get up and leave hastily? Why then did the receptionist was yelling at me "calm down bro and waving his hands in the air and pointing at me." It was the most depressing human interactions I've experienced in quite some time. Are these people even human? What the hell is wrong with everyone there. Only the Asian girl in the front was calm. Everybody else seems mentally disturbed. read more

One indication a business is good, is the staff stays with it for many years. This is definitely the case with Parktown Dental. From the Front Desk (Kutch and the rest), to the professionals (Melissa, with her positive personality and great work, and Dr. Ramirez, who's getting on my case to floss). I definitely recommend this dental clinic. read more

This is my first yelp post - how exciting! Well, the people are nice enough here. That's where the positiveness ends. I went here because I just moved to the area and found them through my insurance site and used yelp to find that Dr. Espejo Jr was highly rated. I filled out the forms and waited to be seen. I was actually seen by another doctor -- a female -- I can't recall her name. The clinic itself looked clean but had saran wrap on some of the equipment including the chair you lay back on. It seemed strange, but maybe that was cheaper than other options? That chair also faces the window which faces Bay street. I'm not sure if that's supposed to be nice, but I didn't enjoy the possibility of having people look in on my dental service. You also get a TV to watch that's turned to a muted channel with spanish closed caption. The cleaning didn't really feel like she did much except spray water all over my face. The assistant actually offered me a paper towel and said "here - clean yourself up". My final gripe about this place was their financial practices. On their website, claim #6 of what their patients can expect is: Fees that are fair and just for the services provided. This is just NOT true. My insurance plan has a $50 deductible. They said I had 2 cavities (the first 2 since my baby teeth? I question that now). They calculated my 10% I had to pay BEFORE they subtracted my deductible and said I had to pay that PLUS my deductible on top of that. Wait -- I asked -- so my deductible goes toward NOTHING? "yes" was their answer. It seemed fishy, but since I didn't have to pay anything yet, I left with a scheduled appointment. Later, I called my insurance to clarify that a deductible does indeed go towards services, and it's not just $50 dollars randomly charged for nothing. They confirmed, you subtract the deductible from the total FIRST, then they cover 90% of the REMAINDER. makes more sense right? So, I get Parktown Dental on the line as well and have my insurance explain to them how much they would cover -- what's interesting is that Parktown Dental told me that this is the way they've always charged their patients. If my insurance does things the way they say they do, then where's my extra money going? Maybe Parktown Dental isn't charging "Fees that are fair and just for the services provided" afterall. read more

I love Park Town Dental. lets face it no one likes to go to the dentist but the dentists here and the front counter staff are just great. Not only are you greeted but you are made to feel so welcomed. The dentists and the dental techs are just as good. They talk to you make sure your not in pain and if you have questions they make sure the dentists know. The dentist here are gentle every step of the way The prices are definately fair and always discuss what needs to be done what can wait and what needs to be done right away. they are never forceful and give you all the time you need and the information you need to decide. I only give five stars to companies and businesses that I have gone to and that I believe truly deserve it my whole family goes there and would not go anywhere else for our dental needs hope you find my review helpful left me know.. . read more

This review is about the whole experience rather than just the one office visit. My mother wanted to use the new Denti-Cal insurance that went into effect on May 1, 2014 to deal with extreme tooth problems she was having underneath her bridges. I spoke with a male assistant in April who said they couldn't touch her teeth because of the bridges until after May 1st. On May 2nd they took x-rays, then Mrs. Espejo examined my mom and provided suggestions on what needed to be done. Then she told me that she would talk with me in a few minutes, so I figure I would wait in the lobby since they would probably take a while. A few minutes later, my mom comes in the lobby. Then the male dental assistant with a referral to two Western Dentals in San Jose. (Western Dental is a sh*thole - so we feel these Parktown Dental people played a horrible joke on us.) I learned from this assistant that they only cleaned my mom's teeth (the few she has) and that they don't provide the type of surgery required. With what happened that day, Denti-Cal would have taken care of before May 1st - and my mother could have had an appointment with a dentist who would have taken care of her. Because of my own ignorance in not completely researching Denti-Cal Dentists in the area, I am giving Parktown Dental one more star than they deserve. BTW: The equipment and methods in this office are outdated like that of Western Dental in contrast to an updated dentist like Steven Marshall in Sunnyvale. read more

I was very anxious all day today because I had to go get 4 fillings replaced. I knew I was getting shots in my mouth. It was so bad that I actually had nightmares about it last night. This does not reflect negatively on Dr. Jenn or Melissa (Assistant). I knew I was in perfectly capable and gentle hands as I have had this procedure done by them before and had seen my son get it done as well. Apparently I have no fear when it is my sons mouth on the line, or under the needle, but when it came to mine... Terrified! I spent most of the day thinking of how to get out of the appointment. When I got to the dentist I told Melissa and Dr. Jenn my fears and that I was having a lot of anxiety. They told me not to worry, which I didn't want to because I trust them. Dr. Jenn told me she would give me a little extra topical numbing solution. When it cam time for the 2 shots I barely felt anything. I cannot praise the staff of Parktown Dental (Mountain View) enough. Thanks Dr. Jenn, Melissa and Kutch! You guys are fantastic!!! read more

The one star is for the friendly and competent dental assistant, don't remember her name. I saw a female dentist whose demeanor I found to be abrasive. During my cleaning the two of them actually had a conversation about how they weren't getting enough patients in per day and that today it was 18 but 24 was the "magic number." Really, who wants to hear that while they're being worked on. Basically the office felt like a puppy mill. I will not be returning, EVER. Another thing, she told me I had 2 cavities ( seems to be a common theme here...little suspicious I think). I'm 30 and have never had even a hint of a cavity so it's probably a scam, but benefit of a doubt I'll get a second opinion at my next exam at a different dental office. read more

The front desk guy is really nice -actually everyone here is really nice. Unfortunately one of the older male dentists scraped my cheek while replacing an old filling and did not really seem to care that I was freaking out abt the blood. I won't be back even tho I had really liked the office! read more

GREAT staff ...doctor is very careful and gentile just what i need it because i have sensitive teeth they really take time on whatever work you need never had a problem with my insurance or felt that i was over paying never waited more that max 7 min for my appointment time ...if you looking for a nice small clinic very personal one to one bases and great staff i recommend :) read more

Came here one time a while ago and have been meaning to leave a review.The male hygienist was a complete fool, kept fumbling around, clearly didn't know what he was doing - it was sincerely disturbing how stupid he was, let alone that he had a job here (perhaps a relative hooked him up with a job there?). He kept dropping the temp crown in mouth, with said crown almost going down my throat. I don't know about you, but I don't like a grown man's hands in my mouth over and over again trying to retrieve a crown :-/ The temporary crown fell out soon after I had it put in (I've had another temp crown from another dentist last for 6 months), had to get credited back from my insurance because the work and service, as a whole, was so odd and incompetent (from the service to the insurance filing). This is Western Dental "quality" of work. Unless staff and ownership have changed completely, seriously save your money and go elsewhere. read more

Well, this is my first review on Yelp. And, unfortunately it's gonna be a negative one. If I could I would divide it into 2 parts. I don't have any questions about dentistry service. It's a good B. But I'm really disappointed about the quality of the information they give you during treatment. First time I was confused after my daughter had cavities on 2 teeth. Well, our insurance doesn't cover white filling on your back teeth only silver. So we decided to pay for white to make her smile look nicer... 100$ per one, 200$ total. Just to discover we spent our money on baby tooth that she lost a month later after treatment. Good investment, right? Is it difficult to explain it her baby tooth so there is no need to pay extra for it? Nobody told me that. We have HMO and they can give you the contact of another specialist that is not covered by our insurance or just not located there anymore. You should check it by yourself and then go to their office once again (for me it's a 20 minutes drive usually) to get right contacts. And my last adventure with this office. My tooth broke under the crown and I had to extract it. Once again, no question about the procedure. Everything was made really good. I paid 800$ out of pocket thinking it will be everything I have to pay to receive my smile back. But... surprise! It's only the first stage. Now I supposed to have a consultation with the orthodontist and pay him a couple of thousands dollars to have an implant. I didn't hear a word about it before extraction. I always thought it is the part of the doctor's job to explain every detail to the patient so he will completely understand what will happen to his body and how much will it cost in total And one more surprise - the orthodontist they send me to doesn't work there anymore. So I have to come and get another one. But I will switch the dentist and continue my story with him/her, hopefully more successful read more

Worst experience ever. I came in to get my cavities taken care of and was seen by a female dentist, I am also guessing that the person below me got that same person too. I unfortunately do not recall her name or I would love to put her on blast. I had small cavities that had to be done and first, she made huge holes in my teeth, put black fillings and even broke some parts of my teeth and filled them in with fillings. When I saw my teeth afterwards, I almost fainted. She should have let me know that the fillings were going to be black and not white, now I can't even smile normally. You will be hearing from me. read more

This office is the best and they have the greatest dental assistant in Melissa. She makes the whole experience great!!!!!!!!

I loathe going to the Dentist. I was traumatized at an impressionable age and continued to have bad experiences as an adult. Then I found this place. What a difference. Still feel apprehensive about going but my experiences here are the ONLY reason I even go. The staff is all very friendly and professional. I have been treated by several different Dentists here, and maybe my file tells them I'm a colossal wuss, cause even when I have to get shots they seem to make it not hurt. I don't know what they do, or how they do it, I'm just glad they do. They are extremely gentle. It makes all the difference. My kid looks forward to going, that says a lot to me. Kutch at the front desk is very good humored, polite and friendly. Melissa, the Dentist Assistant is excellent at what she does. She makes sure I'm comfortable and puts me at ease. I always tell her that I'm going to eat Oreos and black jujubes before walking in. I just might some day. read more