STAY AWAY FROM THIS COMPANY! We requested a discount/refund for the massive issues with our 35K purchase. Measurements wrong, ordered/delivered the wrong cabinets, 2 employees quit mid project, delay after delay, excuse after excuse. We are now 4 months past contract signing and full payment and our project is still not complete. Instead of making it right, I receive an email stating "we will be passing your complaint to our legal department". Okay, litigation it is. read more

Absolutely psycopathic employees of Parr threatened to call the police when confronted about mismeasurement errors that were provably their fault. Multiple errors, long timelines, and insane lack of responsibility when proven to be at fault. STAY AWAY! read more

The Fife cabinet location is amazing! Everyone in the facility from the salespeople to the warehouse were helpful, friendly and eager to assist us during each of our 3-4 visits. Even one of the drivers walked by us and asked if we needed help. 5-Stars! I highly recommend this outfit for your remodeling needs. I feel like our beautiful new kitchen takes a back seat to the high level of customer service that we received at Parr Fife. Even the manager (Brad, I think?) greeted us, thanked us for shopping with them and shook our hand on our way out the door. Top notch! read more

I made an appointment with Phillip and he was able to answer all my questions. He helped me find the right match for my kitchen project and made sure I had all the info I needed. read more

Spent a LOT of money on cabinets here, and I must say they are FAR from perfect. The overall look is good, but the minor details...for what we spent, I would expect PERFECTION. The lazy susan in one of our cabinets didn't even work for example....I can't recommend them for the price we paid, I am sure you can get better craftsmanship elsewhere. Footnote: if they recommend Bill Bowyer ( currently of Harbor Cross Construction, but subject to change names as lawsuits increase) as an installer, DO NOT HIRE HIM, he is a COMPLETE HACK!! read more

Be very careful when dealing with the Fife/Tacoma branch. We had been recommended to Parr by a employee of mine. We found our design specialist Debbie Wals pleasant to work with and knowledgeable. My over all opinion of Parr changed when we went to get the cabinets installed. They provide a short list of installer they work with, with the basic disclaimer these folks do not work for us so Blah Blah Blah. Yet when I again called Parr and asked I got he does great work. What they did not tell me is that one of the people that somehow got on the list was related to a PARR employee that employee has since moved to AZ. I gave the manager a chance to see that that could be a true conflict of interest if not disclosed. He disagreed and point to the disclaimer blah blah blah. The reason that all matters is because I fired the installer after 1) They used a saws-all for making the openings for the plumbing 2) They split open some of the casement 3) left a 1/16" gap when installing the bathroom filler 4) Were off by 1" when they cut another outlet box in and the final 5) not all cabinets they did install where level. I have also found out he only carry's $12,000 bond on one of the web sites I went too post firing. I hope thats enough to cover your job! I really wish I knew he was "An inside guy" before I hired him and that the branch manager could see thats a conflict. Henry read more

We slogged through Home Depot and Lowes and looked into Ikea and some other local cabinet makers but ended up going with Parr and our salesman Frank was great. They have some stuff in stock which is nice but you can also order it in various colors. We ordered ours and saved THOUSANDS and we got quality and a very custom looking kitchen. Frank really really helped us with design and cabinets but he is not pushy at all. We are extremely pleased with our new kitchen and when we start building our new house in a couple of years it will have Parr cabinets. When we first started about a year ago we bought half of the kitchen initially then the other half of the kitchen and now I am about to order the last few cabinets. Mostly the hold up has been we are doing this all ourselves and its a big kitchen and some design choices I didnt want to make until something else was in place, that sort of thing. Frank and Parr have been a GREAT DIY find for us. read more

Descent cabinets. But poor quality of designers working there and the work of their installers. We had them design a custom kitchen, paid the extra money for them to come out and do the measurements and provided them with the appliance specs. They errored on the size of the oven cabinet where there was a four inch interference between the oven and cooktop. Then agreed to come out to fix it. Then after a month wait reneged on doing it. Overall I have had to do a lot of work to fix both the errors of the designer and the workmanship of install. Definitely would not recommend this company to anyone and when I am finished with the kitchen, we'll be talking in front of a judge. read more

The most affordable complete selection of cabinetry in the Northwest. If you need cabinets see these guys first. read more

Geez- don't use the Fife location. Our current homes' kitchen remodel is nothing but the cold shoulder and shunting from one "phone answerer" ( I won't give them the credit of the title salesman or customer service) to another, together with the regional/store manager ignoring all the messages we have left for him. I'm drafting a letter to the VP for sales & marketing in Oregon right now. What a difference 3 years and a personnel move makes for the WORSE!! Go to Parr in Seattle and ask for Gary Kruse. He was based in Fife and did a wonderful job for us 3 years ago on a $80,000 kitchen remodel. Very professional, accommodating, patient, gave us great discounts and was johnny-on-the spot with everything I asked through 4 months of reconstruction. We drove 40 miles to Fife, I should have driven another 40 miles to see Gary. read more

Janelle, my kitchen designer at Parr Cabinet Design, did an outstanding job perfecting the dream kitchen I've always wanted. She was professional and a good listener and communicator. Thank you Janelle! read more

The WORST customer service and poor cabinet knowledge of any company I've ever worked with. Not only can they never find my file, they always are irritated with me when I call asking about the myriad of issues or things incorrect with my cabinets. Also, extremely poor quality of materials. Already scratched and dinged up and we've only had them a week. Wouldn't recommend this company to my worst enemy. read more

My husband and I are looking to remodel our kitchen and visited this establishment about 6-7 weeks ago. We walked in and after walking around the store for 10-15 minutes we asked if there was someone who could help us. An associate said oh sure and passed us to another young associate. He spent over an hour getting information from us as to what we were looking for and showed us cabinets. He mentioned his girlfriend does some interior decorating and made small talk. After we were done he said he would send us a design with a quote. Two weeks later when we still had not heard anything we called explained we did not hear anything we were told the associate was not in and we could leave a message; we did and still nothing. Now 6-7 weeks later nothing. We are going elsewhere to start the process over. Really said we were willing to pay cash out right. Don't waste your time or money here. read more

Came in to buy all new cabinets, had exact measurements and cash in my acct. Was told that I came on a Saturday, which was a bad time to draw something up, "they're too busy". I live out of state and want to fix a rental. I'm in sales, if a whale comes in and says he has 10k and wants to buy today, draw up his kitchen and take his money. See you at Home Depot. read more

Terrible Customer Service & Rude Salespeople: My experience with them ended this morning. The "boss" finally told me to go find my business elsewhere. I have tried to work with them for over a month but have had very slow service in terms of drawing up cabinets, addressing changes, and giving me the time of day. My salesperson, after calling to discuss a quote, told me last week that my conversation was running long and he had other customers to attend to as well... it was that salesperson who called ME! This morning, I was told that my salesperson was too busy so I delayed my appointment until I could have his undivided attention. A couple hours later, I called back and he still hadn't even looked at my request. I told both him and his boss that I felt that this was unacceptable customer service and didn't appreciate being reprimanded last week for wanting to take the time to (in detail) discuss my $10k kitchen project with him when he told me he didn't have time for me and didn't appreciate the fact that my salesperson was not attending to me today (the last day of a sale they have going). So, the salesperson said he refused to work with me anymore becaue of my "attitude" and the boss told me that due to my "unhappiness", to "go do business elsewhere." So, that's it guys. If you want someone who is willing to work with you on a "personal" basis and give you the time you deserve, you better find someone else. This "ain't the place"! I have never been treated so poorly in my life! FYI (names): Jason was our salesperson who finally refused to help us after my complaining to him about his service (and of course, I believe other salespersons do not interfere in each other's sales so, it was Jason or no one) and Paul was his non-compassionate boss who defended his salesman and told us to take a hike and go somewhere else! The boss actually told us to take our money elsewhere!!!! They don't care if you go or stay... Usually a manager will try to smooth things over any other place you go, but this manager was as rude as his salesman. read more

Get any changes in writing! We ordered a 5' x 30" bathroom cabinet, with expected delivery in 3 weeks. After 4 weeks and no word we called and were told our cabinet had been shipped to the wrong location (we expected it to be shipped to the Fife location and held for our pickup), so another 3 or 4 week wait. Finally got a call that our cabinet was in. When we arrived to pick it up we discovered that it was not what we had ordered. It did not have finished ends and was 1" short of 5'. They gave us the option of reordering, (another 3 -4 wk. delay) or taking 3 pieces that they had in stock and bolting them together. We opted for that rather than another delay. Fast forward about 3 weeks, since we are doing all the work ourselves, things came up, we weren't quite ready, but were glad to have the cabinet in our possession. We uncrated them and cut holes in the back for the plumbing and set them aside. About a week later we put them in the bathroom for a mockup and realize they are 35" high not 30" as we had ordered. Called the manager and he informed us that they could not take them back since we had already cut holes for plumbing. Who could use it anyway, without the holes? Since we had also purchased a linen closet to match, we felt we had to reorder the cabinet. The manager insisted that he told us when we picked it up that it was 5" taller than the original. My husband and I both insist that we heard no such thing. If he told us, why didn't he put it in writing and have us sign it? Needless to say, we've spent more $$$ on the second cabinet and have the original with no use for it and no place to store it! Been on Craigslist with no nibbles. Beware of Customer Service! Get everything in writing and don't let them switch something on you without a signed agreement! We might as well have bought from a big box store. We are happy with the cabinet we ended up with, BUT THE CUSTOMER SERVICE STINKS! Again, it was the MANAGER that laid on the blame for their mistakes on us, not the original salesperson. read more

Overpriced and terrible customer service. The sales associate was clearly trying to get us out of there so she could get to her other customer, who interrupted our meeting. We went to Lowe's instead and have been very satisfied. read more

We are disappointed to read the other reviews.!!! We have had NOTHING but great service!! The cabinets are fanTASTIC when comparing price AND quality. They are SOOOO well made and almost too good for rental properties!!! They look like very expensive, well made cabinets. read more

Well it all started with a simple cabinet addition project to our kitchen....We went into Parr Cabinets of Fife and placed an order, we were told 4-6 weeks no problem. 4 1/2 weeks later I had called just to check the status the 1st call I was told my info can't be found which was slightly alarming considering that they had already billed me for the order. I was then instructed to call back the next day and follow up with my salesman. So as told I called back the next day and became more concerned when it seemed as though my salesman didn't remember my order, I couldn't reference an invoice because he also had failed to email me a receipt even though I had requested one at least three times prior. He then asked what brand of cabinet I ordered and I responded with a simple isn't that your job to know? He then said he would look into it and call me back. To my surprise he did call back in about 10 minutes and said your cabinets are in, we must have forgot to call. So I said great I live 40 minutes away I can still pickup today. So down to Fife I headed....after 3 salesman and 20 minutes of searching they realized my order was at the Seattle location but they didn't k ow when it would make it to Fife because they would not make a special trip for them. However if I wanted I could go to Seattle myself to pick them up. No apology and no care in the world to their mistakes. It was then my idea that they call Seattle and put their hands on my order before I waste a trip there too. As you can imagine I was called later and told my order is definitely in Seattle. So off I go in rush hour traffic to pickup my cabinets to finish my project. As you would guess when I got to Seattle my full order was not there. Once again they on make excuses and point blame elsewhere. No solutions offered! So maybe in the next few days I will find the rest of my order. Horrible customer service! Do not buy anything here ever unless you want to waste your time! They have lost the chance to sell me the more expensive part of my kitchen in the granite countertops. I will go to someone who understands customer service! read more

Stay Away! I went to Parr to get cabinets for my master bath. I ordered 3 Cardell cabinets (1 sink, 1 drawer unit, 1 linen/pantry) in February of last year. The cabinets were in within 4-6 weeks and I went and picked them up. Once I got them home, it was noticed as we were unloading that the drawer cabinet had a hole punched through the back. I immediately called, they apologized and ordered a new one. I had also informed them that there were issues (damage, poor painting, splits) in the doors and drawers of the units; they ordered some replacements. Several weeks later, after hearing nothing from them, I called to see where the cabinet was. They then informed me that a new one came but was sent to the wrong location first and by the time they got it, it was badly damaged. So, they had ordered a new one. I was annoyed that they hadn't called me but was going to give them another chance. Many weeks later Cardell sent a "fix-it" man out with the new doors and base cabinet. The doors were the wrong size and when he switched out the drawers into the new cabinet, the drawer slides were wrong; they were supposed to be soft close. He repaired some of the other issues satisfactorily. They ordered yet again new doors and were to fix the drawer issues. At this time I continued to not hear from them regarding the status of anything. When I confronted them with this, they claimed that they couldn't get ahold of me by phone or e-mail (ever heard of the Postal Service?) and essentially blamed me for all the issues and said it was my fault that it took until summer for me to get the cabinets to an acceptable condition. In the end I had to keep all the cabinetry (they refused to take them back) and have the memories of a horrible experience. DO NOT USE THEM!!!! read more