Dealing with MARISOL RODRIGUEZ and the management at 2301 E Market St is like trying to reason with…read morea brick wall -- rude, petty, and never helpful. They're absolute clowns.
MILITARY FAMILIES BEWARE: Management and Marisol ignore federal SCRA rights, unfair charges, and basic maintenance. Enter at your own risk.
Wow. Where do I even start? The maintenance crew is chill, I'll give them that. Pool and gym were good. Everyone else in management? A complete dumpster fire.
* SECURITY DEPOSIT SCAM: When I moved out, they snaked my security deposit by charging me for "damages" that were already present when I moved in. I provided proof -- photos and documentation -- and they completely ignored everything. No response, no correction, nothing. I was ready to take this to court, but I had to relocate out of state, and they knew it. They absolutely count on people giving up, yet I was so close.
* UNFAIR CHARGES: Management hit me with a $750 bill for bed bug extermination -- no paperwork, no proof, no signatures, nothing. Insane. MARISOL got offended because she threatened to charge me with future fees, and I covered my rear by proving I was following exterminator's instructions!! ***Even after moving out, they continued to hassle me over this unjustified fee, showing their consistent lack of professionalism and unwillingness to follow the law. They then charged it from my security deposit since I didn't comply to their control -- which is ILLEGAL.
* APARTMENT DISASTERS: Hole in ceiling for 5 months, insulation left exposed in the apartment for a month -- breathing that stuff is hazardous (fiberglass, other chemicals), and it may have contributed to the bed bug issue. Sewer smells, flooded parking garage, rust-colored water leaking on cars, and management's solution is signs saying "not our problem." Brilliant.
* FAKE KINDNESS: They gave a free TV at move-in. Oh, that solves ALL the holes, rust, flooding, bed bugs, and medical emergencies they ignored! Sure, makes sense. SMH.
* LACK OF EMPATHY: I was admitted to the hospital after a motorcycle accident and couldn't work. I offered to give up my security deposit and move out just ONE MONTH early -- Marisol flat-out refused with no second thoughts. Money over humans. Always.
* TOO LITTLE, TOO LATE: After I successfully used the SCRA to terminate my lease early, management suddenly asked if there was anything they could do to let me stay and even offered a discount. ***Mind you, this was after my accident and after I had already requested a reasonable middle ground. Complete 180, and completely insincere.
* SECURITY CHAOS: Packages stolen repeatedly, cameras everywhere, and management shrugs.
* RULES GONE WILD: Kids ride scooters? Email!! Dangerous plumbing, flooding, or bed bugs? Meh. Life happens! Not their problem! No fun for kids here! No scooters! Nothing!
* SCRA NIGHTMARE: MARISOL tried to block my federally protected lease termination even when presented with valid proof of active duty service. Only complied after a Staff Non-Commissioned Officer and Base Legal (JAG) intervened. On top of that, MARISOL went out of her way to contact my wife's recruiters, attempting to spread rumors and speculations about our situation. If you're a service member or military spouse, be prepared to fight for your rights here.
VALUE: $2k/month for paint-over jobs, hidden flaws, and management that thinks a TV makes up for their terrible behavior. Bright spots? Maintenance crew, gym, and pool. Everything else? Avoid unless you enjoy headaches, nonsense, and complete incompetence.
(Their Google reviews aren't any better, go check them out.)