fantastic experience I never had an issue. They've always come on time and quick service.

It's August 2026, right? The world runs on technology when it comes to most businesses, right? Golden Bee Management embraces technology. So one would think responses would be quick, right? No. Actually, not any responses to tenants. When I asked why? Patricia their main manager stated there are too many tenants for one manager. I was schooled that Mountain View Manor 200 LP was not their only tenants. To which I responded, 'it seems as if GBM needs help; a LOT more HELP.' -Thus, my complaint is emails are 99.9999% unanswered and when they are answered they are not nice well intentioned responses. Maintenance request placed on GBM PORTFOLIO largely are unmet and must be placed many, many, many times for basic everyday repairs. The property used to be so well manicured and maintained by multiple previous owners. Every single day, their was complex cleaners for the property and the laundry rooms. The pavement used to be a pretty bluish gray. Golden Bee Management has 'gardeners' who seem limited on their task and only maintain once a week. They have 'cleaners' who clean once a week. Once a week for a huge complex where there is a sea of people who where moved in under various programs. $$$$$. No, the people most welcome and i am glad they are housed. I came under a program 18 years ago. ...and I am housed. I was housed in/on a clean, well maintained apartment complex where the managers and their assistants where approachable and nice. Nice is a word foreign to Golden Bee Management and all it's avenues. $$$$$$$$$. Humans? Kindness? Manners, basic manners? Nope. Golden Bee Management's property Management leaves a lot to be desired. It was explained to me that ABSOLUTELY NOTHING can be done without PRIOR AUTHORIZATION or it will be GARNISHED from Golden Bee Management's employees. Again, everything and all must be authorized. Anyone here property owners? If you are a property owner, you are responsible for anything and everything that happens in or on the property you/one owns. So, no, do not blame the tenants for the property being filthy, yes, filthy. Do not blame the tenants for laundry rooms being messy. Golden Bee Management did not have a trash can, AGAIN, a trash can in its laundry room for months and months. Their laundry rooms are filled with lint all over. That is a fire hazard. Golden Bee Management, for those of us who are tenants I ask, 'why the hostility, Yes, hostility'? Why the ugly, negative energy towards tenants? Why the unanswered emails? Why have gum, charcoal pathways, dog eliminations everywhere? Why not have a well maintained property? Clean property promotes great outlooks and positive vibes. Clean is good for the soul. To anyone who came this far in readin I invite you to the property and view it all for yourselves. 12960 Dronfield Avenue Sylmar, CA 91342-4328. ***Pictures coming. read more

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Hard to communicate with anyone, basically ignore you once you move in. Fees add up so high you forget what your actual rent is. Can't talk to anyone. And don't have a clue who your actual landlord is read more

I have emailed 3 times in the last two weeks about an issue regarding my rent and so far have heard nothing back. Contacting their management has been the biggest headache since I moved in which was only 3 months ago. There are no direct numbers to call or direct email addresses to email, its all automated responses claiming to respond within 48 hrs. Management is a joke. read more

Dealing with MARISOL RODRIGUEZ and the management at 2301 E Market St is like trying to reason with a brick wall -- rude, petty, and never helpful. They're absolute clowns. MILITARY FAMILIES BEWARE: Management and Marisol ignore federal SCRA rights, unfair charges, and basic maintenance. Enter at your own risk. Wow. Where do I even start? The maintenance crew is chill, I'll give them that. Pool and gym were good. Everyone else in management? A complete dumpster fire. * SECURITY DEPOSIT SCAM: When I moved out, they snaked my security deposit by charging me for "damages" that were already present when I moved in. I provided proof -- photos and documentation -- and they completely ignored everything. No response, no correction, nothing. I was ready to take this to court, but I had to relocate out of state, and they knew it. They absolutely count on people giving up, yet I was so close. * UNFAIR CHARGES: Management hit me with a $750 bill for bed bug extermination -- no paperwork, no proof, no signatures, nothing. Insane. MARISOL got offended because she threatened to charge me with future fees, and I covered my rear by proving I was following exterminator's instructions!! ***Even after moving out, they continued to hassle me over this unjustified fee, showing their consistent lack of professionalism and unwillingness to follow the law. They then charged it from my security deposit since I didn't comply to their control -- which is ILLEGAL. * APARTMENT DISASTERS: Hole in ceiling for 5 months, insulation left exposed in the apartment for a month -- breathing that stuff is hazardous (fiberglass, other chemicals), and it may have contributed to the bed bug issue. Sewer smells, flooded parking garage, rust-colored water leaking on cars, and management's solution is signs saying "not our problem." Brilliant. * FAKE KINDNESS: They gave a free TV at move-in. Oh, that solves ALL the holes, rust, flooding, bed bugs, and medical emergencies they ignored! Sure, makes sense. SMH. * LACK OF EMPATHY: I was admitted to the hospital after a motorcycle accident and couldn't work. I offered to give up my security deposit and move out just ONE MONTH early -- Marisol flat-out refused with no second thoughts. Money over humans. Always. * TOO LITTLE, TOO LATE: After I successfully used the SCRA to terminate my lease early, management suddenly asked if there was anything they could do to let me stay and even offered a discount. ***Mind you, this was after my accident and after I had already requested a reasonable middle ground. Complete 180, and completely insincere. * SECURITY CHAOS: Packages stolen repeatedly, cameras everywhere, and management shrugs. * RULES GONE WILD: Kids ride scooters? Email!! Dangerous plumbing, flooding, or bed bugs? Meh. Life happens! Not their problem! No fun for kids here! No scooters! Nothing! * SCRA NIGHTMARE: MARISOL tried to block my federally protected lease termination even when presented with valid proof of active duty service. Only complied after a Staff Non-Commissioned Officer and Base Legal (JAG) intervened. On top of that, MARISOL went out of her way to contact my wife's recruiters, attempting to spread rumors and speculations about our situation. If you're a service member or military spouse, be prepared to fight for your rights here. VALUE: $2k/month for paint-over jobs, hidden flaws, and management that thinks a TV makes up for their terrible behavior. Bright spots? Maintenance crew, gym, and pool. Everything else? Avoid unless you enjoy headaches, nonsense, and complete incompetence. (Their Google reviews aren't any better, go check them out.) read more

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I been living at one of Golden Bee Management locations for over five years. The company do all repairs in a timely manner. If you have any questions or concerns they do follow up with you. The property is clean and nice looking. It is a nice place to call home. The cost of living is not to high and golden bee is also willing to listen and help in any way if they can. I really enjoy living in one of there locations. read more

Golden Bee Management is very professional & persistent in meeting the wants & needs of their tenants. Efficiently and effectively they are constantly on top things. Reaching out and checking to make sure that the tenants are satisfied. read more

The maintenance crew is wonderful but the people that are in office or that take care of the payments or rental agreements terrible. Each month I have to text them a picture of my rent receipt stating I paid my rent. I don't know if it's a glitch in their system but it needs to be fixed because it's very frustrating. Also I've been here for 18 years and I'm still waiting on new cabinets my cabinets are falling apart. Soon as these things are addressed I will change my rating experience. Also I had my carpet cleaned terrible job it's already ready back dirty and they couldn't do the job right do to their machine over heating so I need my carpet cleaned again. read more

i'm glad they repair and fix everything in a timely matter. I'm very satisfied with the outcome.

I have lived here for just over a year. First time I had to request a repair. Management replied to my request the same day, and scheduled the repairs for the next day. They were there on time and the repair was done in less than an hour. Good job, done right. read more

I am writing to formally address ongoing issues concerning your property manager, Ms. Marisol Rodriguez, at 2301 E Market St, Long Beach, CA 90805. Over the past year, Ms. Rodriguez's behavior has been increasingly troubling and has escalated to harassment, violations of tenant rights, and unprofessional conduct that reflect poorly on your company. Recently, Ms. Rodriguez has been harassing my grandmother, Brenda Bullock, who is a 75-year-old resident of your property. Specific incidents include threats to tow vehicles parked in visitor parking and even threats to tow my grandmother's car, which is parked in her designated parking spot. This is not only unwarranted but also in direct violation of tenant rights. Ms. Rodriguez has consistently displayed disrespectful and cruel behavior--not only towards my grandmother but also toward other tenants. She has been verbally abusive, calling tenants derogatory names, and making false claims about lease agreements. When my grandmother requested a copy of her lease for clarification, Ms. Rodriguez responded with intimidation, threatening eviction and claiming that no one would fire her because in her words "I'm the manager what I say goes and I will tow your car bitch". This type of behavior is unacceptable for someone in a position of authority. A property manager represents the face of your company to tenants and should uphold professionalism, integrity, and respect. Ms. Rodriguez's actions fail to meet these standards, and her conduct is causing unnecessary distress to elderly tenants like my grandmother, who simply want to live peacefully in their homes. It is also worth noting that my grandmother had to take legal action against Golden Bee Management last year due to similar issues. I am currently in the process of gathering additional evidence to document Ms. Rodriguez's behavior and her ongoing harassment of tenants. Please understand that while we would prefer to avoid another legal dispute, we are prepared to take action if these issues persist. As an owner, I trust that Golden Bee Management values the well-being of its tenants and the reputation of its business. I urge you to investigate this matter promptly and take appropriate action to address the situation. This includes evaluating whether Ms. Rodriguez is fit to continue in her role as property manager. I would appreciate a detailed response outlining the steps your company will take to resolve this matter and prevent further harassment. Please let me know how you plan to address the following: Immediate cessation of harassment and threats directed at my grandmother and other tenants. Ensuring Ms. Rodriguez's actions align with tenant rights and lease agreements. Accountability for Ms. Rodriguez's conduct and her treatment of tenants. My grandmother deserves to live in a safe, respectful environment free from intimidation and harassment. I trust that Golden Bee Management will take this complaint seriously and act in a manner that reflects your commitment to the rights and dignity of your tenants. Please respond at your earliest convenience to confirm receipt of this email and provide an update on how this matter will be addressed. Please note that if Ms. Rodriquez continues the harassment we will file charges against her and your management company. Thank you for your attention to this urgent issue. read more

Avoid anything with this company attached to it like the plague!!! Do your research or just read all the negative reviews (since all who have lived in any of the properties managed by them know the truth and are trying to look out for the next "victims"). Ignore those with all the stars!! Fake!! Below is what was included in my move-out letter for which I have plenty of documentation, screenshots, videos, photos, etc... Below are a few reasons for my departure: Right to quiet enjoyment- "nuisance" 1.) multiple occasions of person in apt #29 yelling while having arguments with himself while walking around courtyard opening and slamming the apt door closed, entering and leaving apt again and again. 2.) police on-site multiple times at apt #19 after tenant yelling and cursing on the balcony for hours at night past 10:30pm, involving other neighbors on multiple occasions. (Finally moved out sometime in April) 3.) 2 solicitors with carts permitted to trespass into the courtyard to yell, make noise, and sell food 4.) dogs barking after 10/11pm, window's open to their units. Warranty of Habitability- "Lack of Urgency for maintenance issues"- 2 separate occasions of plumbing issues with possibility of mold. 1.) issue due to main valve. Cleanup only completed by someone in complex with a broom and t-shirts, then no one to check under the floor to ensure it was dry and prevent mold. Maintenance request closed prematurely 2.) water leak under floor in kitchen, water spreading under the floor through the entirety of the kitchen, hallway, and into the living room. Floors very warm/hot causing air in the unit to be hot and humid, reaching 83-85 degrees inside while 45/50 outside. Repaired while being displaced for a week, but returned to "crunchy" and uneven flooring, plus floor/apt still remaining too hot. Both incidents documented, photos/videos captured, Complaint filed with County of Public Health just to get help because no one was taking it seriously. Maria Sandoval (maintenance coordinator) only directed me to file a request online after I already had and the appt wasn't for another full week, then emergency maintenance line was no help the 3 times I called after making the request. 2B.) site manager's (Reyna) husband extremely rude yelling at me over the phone that if there's a fire or anything in my unit, he would not allow anyone to enter after I called him concerned about not receiving notice that anyone would be entering 24hrs in advance (at the time it wasn't deemed an emergency by management per the lack of urgency and the severity level given online). I was at work during entry. (Breach of contract) Roaches in and around unit/complex. Safety: 1.) constant tagging around building, gate not always closed to the lot, beer bottles all over front of building multiple times. 2.) someone found on multiple occasions outside of my apt door sleeping under the stairs leading to parking lot or next to tree outside my kitchen window overnight and as I'm leaving for work early in the morning Laundry room- outdated machines, always breaking down or leaking. Dryer 05 even has tape on the door just to keep the door closed sometimes. Then, after move-out... I was told by Michael Hindman (who even called the contractor in front of me while in my apartment with Reyna during move-out inspection) that I could just leave the walls and I would not be charged. I had let them know I received AUTHORIZATION to paint in the first place by Erik and had asked Michael what color white but was told not to worry about it and he would let Maria Sandoval know he said that. Apparently the contractor didn't know what shade of white he used. Michael told me that as long as he and Angel knew about him saying it was ok to leave the walls, it would be fine and that me emailing management wouldn't matter as long as they knew. For my protection & documentation purposes, I emailed "operations" directly that same day with that AUTHORIZATION to leave the walls. I was still charged $287!!! Sent an email with multiple people attached with NO RESPONSE. read more

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If you signed a lease with this company Welcome to Hell! This company is rude, a scam, and likes to clap back when people voice the truth. If you get bored take a look at their responses to google reviews, childish would be a nice way to put it. Maintenance requests would constantly be labeled as complete when nothing was done or just cancelled without reason. Just because your internal system shows that a maintenance request was completed does not mean you actually did your job. I swear they loved it when i scheduled for someone to come by and look at it when i was at work so that way they could avoid the whole thing and buy themselves another few weeks. Leaving was the actual nightmare though, if i could give 5 stars for stubbornness i would. They like to gaslight tenants on their way out. If they didn't take over the apartment i was already residing in I would have NEVER signed a lease under them. Please read these reviews seriously and DO NOT sign an apartment with this company. They want the most money for the least amount of work. Once you sign you're trapped. If they are planning to buy your building please see if there is anyway to get out of the building before hand. Hope you find an apartment that cares for you, unlike Golden Bee! read more

Day 4 of no electricity. Our dwelling has been uninhabitable! We have little children. Not one single person from management has apologized. Terrible execution. Contractors that they hired are probably not even licensed. Because the problem has been an ongoing issue for three weeks & the week they decide to work on the issue. It's 90 plus degrees?! So yes! I am heated & yes! I will be contacting everyone. I think four days is enough to not hold back our concerns and complaints! Can you imagine living in your place of dwelling without electricity? It is similar to living in a third world country! Something has to be done! We had to discard our food in the refrigerator & freezer. I'm sure they won't even bat an eye because we didn't purchase renters insurance. That is the least of our worries! Our concern?! We cannot continue living in a place without electricity! Petition will be filed seeking reduced rent until our amenities are restored! Just for those curious of where this apartment is located 2301 E. Market St Long Beach, CA 90805 I employ you to seek other property managers that do make their tenants a priority. read more

Problems in the unit and no one came to fix it for days. This has to be a health code violation. They won't offer any compensation for me having to go elsewhere to shower and sleep. The smell was horrible. Golden Bee won't even respond to me. Have pictures if someone from the health department wants to help. This is the Long Beach Fountain View Apartments. read more

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I'm apartment hunting with my partner and decided to try to look at a unit in Long Beach despite the overwhelmingly bad reviews. I was hoping that they weren't true, but unfortunately they are. Viewings are reserved (?) as you have to schedule a time slot for the viewing. We arrived on time and there were multiple parties who had been there waiting for the property manager, Angel. Whoever is the property manager in charge of scheduling DOES NOT TAKE CALLS. They only communicate through text, using copy and paste messages frequently. After half an hour of waiting to view the unit, we left. Not worth you lot time in my opinion. Save your time! read more

I am 70 years old and am in my first abusive relationship. Golden Bee Management/Properties is verbally abusive, disrespectful and demonstrates that they absolutely do not care about the safety and protection of their tenants. I have never been 1 day late on my rent. Yet, our building which was broken into in December 2021 has not been repaired to this date. Anyone can walk into (and they have) this unsecured building. The plumbing problem is massive and rather than repairing the main line issue they place band-aids and it just continues showing up. Our parking garage gate is broken and pretty much every apartment has mold. They cancel maintenance requests or lie and say they were completed. If you question them they really show you disrespect in the manner that they speak to you, hang up on you or just straight out lie. THEY ARE THE WORST!!! read more

Absolute horrendous management company. I lived with hole in my roof for 3 months before they fixed it. I had rats for 6 months before they handled them. They have no customer service. This is a scam company when they do get back to you they are rude. Golden Bee should be put out of business. If you rent from one of their properties beware. They will make your life miserable. read more

Are you guys not looking to rent out your listings or,,, how many times is my viewing going to be rescheduled by your automated system? Get it together And your representatives have the worst attitude with prospects. We all have bad days, but you're working with people don't you think your job comes with more EQ? read more

I rented out one of their units that was in good shape. I was very shocked to see all of the additional fees that they charge which of course they never mentioned, you will have to discover it for yourself. I paid more than top dollar with all of their additional fees, but with all the fees I paid, they refused to keep the exterior of the apartment in good shape. The plants were overgrown, leaves were never picked up, dog feces all over the place, trash strewn about, and garbage left around the trash bin for weeks. I finally moved out as I could not take it any longer. It has been over 6 months and they refuse to give me my refund although the place was left in immaculate condition. I have texted, emailed, left messages, no one ever responds to anything. Apparently the only recourse left is to sue. I hope you are reading this, and all reviews prior to leasing any apartments from this unethical property management company. Golden Bee and the owner(s) are greedy thieves! read more

I was living in a property managed by Golden Bee in Van Nuys for a year. It was a nice place, but they sneak in extra sewage, garbage and water charges for the whole complex on top of the utilities for your building, which was a little fishy, but I chalked it up to not reading the lease well enough. I moved out in October, and my apartment was spotless. They are not disputing this (I did a walk through, and have photos), but it has been 3 months now and they still refuse to send me my security deposit. I have tried calling, emailing, texting, and they only get back to me if I do dozens a times a day and only then to say they will need to get back to me. 3 months! Will probably have to take them to court soon. read more

Literally the worst experience ever, I don't think anyone over there knows what they are doing, or maybe they are just scammers. They literally refused to give me my security deposit after deducting some silly stuffs like for batteries and lightbulbs. No one ever answered call or emails, they are never on top it even when I lived at one of their Van Nuys properties. Such a major disappointment. read more

They do not keep up their end of the lease. Have had problems and provide proof of incidents. Do not recommend them. I wish I could give no stars. Take your business else where. read more

Our roof has been leaking since NOVEMBER in different parts of the apartment, and maintenance does not care to 1. Get back to any of me or my partner regarding this matter. 2. Fix the problem. 3. Reimburse me for my ruined belongings. Absolute garbage of a company, nobody cares or does anything to make it better, this leak has ruined my bed Frame, my mattress, my couch, my carpet. But hey, it's not their responsibility to pay for anything, instead asks us to go through renters insurance. Absolutely laughable at this point, no sense of urgency, no sense of care at all, all they care about is collecting their check every month from all the tenants. They haven't once tried to fix the roof, not once, instead they decide putting a tarp over what they think is the only area that is affected. Think twice before you decide to rent any of their properties, living hell. read more

I've rented from goldenbee management for several years now ! they are horrible horrible management company! you never get to speak to anyone in charge except Marisol and she's just evil! I took them to court they didn't even tell me about the judgement ! I had won a reduced sum and they let me pay my full rent which was 1885 when I needed to only pay 1380 and refused to give me my overpayment back talking about they giving me a credit! ! this company should be investigated they are taking peoples money and providing no service I even had rats in my apt! management from hell! read more

terrible management company. careless, unprofessional, and victimizing. any time ive reached out to this company (aside from submitted my move out statement), they take as long as they please. for example, my rent was raised, and their website specifically said id be charged my "full balance". after it wasnt properly charged, they applied a late fee that was around twice as much as the outstanding balance. i was instructed to submit a "one-time late fee waive request" and finally got the answer "no" (delivered in an extremely rude and ridiculous manner), after a whole two months. furthermore, shortly after i moved in, my oven had malfunctioned, and it took them 3-4months to actually fix it, and about a year later, my whole bathroom was flooded (bathtub included) with fecal matter and urine. do not trust this rental company, and DO NOT rent any units from them. subpar, to say the absolute least. read more

My fiance and i were approved for a lease, WES was helping us out and seemed pretty normal, up until I called him politely asking that we could all follow up with a manager from the actual apartment building, as we hadn't spoken with anyone from the building yet. Flipped out on me over the phone LOL came at me with "so you think I'm lying" and proceeded to not let me talk, then hung up on me. I don't really know what to think of it, just tried to call him professionally regarding our lease terms and somehow came off as attacking him. Trash. - Angela Hamilton read more

Mediocre Company, I applied with my boyfriend for a apartment we each got charged $50 dollars for the applications. They didn't schedule of viewing until week later and they kept canceling, rescheduled and canceled again. When I called the number a computer named Lisa text me back, There's no phone number to speak to a real person. And the money is nonrefundable. When I finally saw another property there was other people viewing the apartment even though we had a "scheduled appointment". As of now I still have no communication with them and I regret applying for this place. Please do your research and read reviews before you make a decision. That way you don't waste your time or money. read more

Overall this management company is okay, however once you move out and you're trying to get things closed out properly is where I had a problem. I use to live at one of their properties in North Long Beach, Ca. I moved out on 11/4 and I was told that I'd be charged a daily rate of $66.50. I completely moved out that Saturday 11/4 and on 11/6 I followed up with the property manger and I let her know I completely moved out and I left the keys on the kitchen countertop. She told me by Friday I should be receiving a final notice with the breakdown of everything and if I owed anything, there would be a balance. I was also told I wouldn't be charged for the extra four days either. There was a balance of $113 which I paid and I closed everything out. After re-reviewing the final notice with I should've carefully looked over initially I noticed I was over charged for the daily rate even though I was told I wasn't going to be charged. I accepted the cleaning fee because the walls were destroyed by my toddlers and the oven needed to be deep cleaned. I was charged almost $400 to re-glaze the tub which is b.s. because I left the bathroom spotless minus the walls. I've been trying for the past 4-5 weeks to get things rectified. I've been sending text messages to the property manager and she tried her best to assist, however I was passed along to operations and she responded, however; I was quickly forwarded to the accounting associate who has yet to respond. This company is quick to keep your deposit and charge you for b.s. I paid my rent on time the whole year I was there and this the treatment a great tenant is given. read more

I have lived in one of their properties for 15 years! Things have gotten better throughout the years! We have security, and a new mailbox, and what keeps me living here is the underground parking! Very convenient place to live! However, the rent is a bit much! Everyone would stay if the property was a couple of 200 bucks lower! I do not want to move, but I don't know what the future holds! Thank you, have a great day! read more

Okay so I just moved in today! I can honestly say I have never had an experience so good with an apartment management company. I'm so happy I didn't settle for less and was patient to find this place. Most places never answered their phones, or my questions. They will literally reach out to you after office hours and help you with anything you need. Angel is the best, he literally has a heart of gold! Thank you so much y'all for working with me, I can't thank y'all enough, God bless you guys! read more

Joseph Pareza was extremely rude to my mother !!!! As a person who lived there for 7 years without one late payment you would think someone who represents the Goldenbee brand would conduct himself better. He not only was rude and condescending but he ultimately decided to not answer any questions and ignore the conversation with my mother and walk away. Very disappointing. read more

Lived here for 6 years. Marisol has always been great. Always answers my questions promptly.

Just moved in! It's been a great experience. Throughout this process, the property manager, Angel, has been GREAT with communicating. Always answering questions and giving updates in a timely manner. He really made this an easy stress -free process. Definitely happy with my decision to move here! read more

Just got my new place and I have to say my leasing agent Angel has been all in when it comes for me moving in. Got approved in 3 days and processing was done right away. I recommend you talk to him, he communicates back and make sure for you to be on the loop and answers any questions and still checks on me after moving in. Modern touch for this place in Long Beach and I'm very happy with it! Plus kudos also to Francisco my building manager! read more

This property management company is a hot mess. They don't respond to calls or emails. You literally have to really be on them to get a response. Not sure how they are even still a company after reading various negative reviews online. Not to mention that its a hassle to even sign off the lease. I highly recommend for everyone to stay away from this company, unless you are into being ghosted. I'd give this place ZERO stars if it were even an option. read more

I had a very good experience as a tenant! No major issues. Great customer service from staff.

They have beautiful remodeled units! Always responsive to all my questions. One of best management companies I rented from.

Took over 5 months to return security deposit. Management is negligent and doesn't care

I decided to spend my time on hold writing this review. I feel like I've been scammed. At this specific moment I have been on hold for and hour and ten minutes. Yup you read that correctly an HOUR AND TEN MINUTES. I'm simply calling to follow up on an application that was submitted at the beginning of May. Yup you also read that correctly too , THE BEGINNING OF MAY. At least twice a week since applying I find myself going thru this grueling process of sitting on hold for two hours just to get little to no information. At this point i just want my application fee back. The beginning of the new month is already here an I've wasted a month of my time Dealing with these people. Don't get me wrong when you actually get to talk to someone they are nice and polite, just not helpful. They all work for the same company but can't tell you the status of anything. Currently on hold requesting a refund that was originally placed via email. This is ridiculous. The apts are nice but at the end of the day not worth the hassle. read more