This particular location has always had issues compared to other locations, todays issue drove me…read moreto write this review, my wife had purchased a hitch to tow a small trailer for her sister and for some reason the hitch didn't fit right so she was going to returned it and was going to purchase another one but instead she got treated like some kind of shady person, instead of focusing on how they could help her to get the right tool she was treated with disrespect by who I'm assuming was the manager on duty a gentleman by the name of Christopher V. Unbeknownst to him I had gotten there to help my wife get the new hitch but instead I got to witness his lack of customer service, poor judgment and from the way he treated the employee who was at the counter I would say he has no leadership skills to speak of. All they had to do was ASK that's all Just ask how can we help you? Instead what we got was Christopher V. Comments "I didn't know we were in the tool rental business" funny thing is he should know they do rent tools and worst case scenario he should learn his returns policy. And lastly if he doesn't like his job he should find another, life is too short to be unhappy.

Needed a new battery and Auto Zone on Power Rd took care of me. A young man by the name of Jeremiah…read morewas very helpful and quick. He is very polite and has the willingness to assist! Thank you for your help in swapping out my battery.

New to the area & needed a part for my truck so I went into Napa early in the morning to see 3…read moredifferent people working at counter, there was no other customer in the store and was acknowledged by one of them, they would be with me in a minute. After standing there for over 5 minutes I walked out & went to a different parts store. How can 3 different people watch a customer stand there for so long without helping or asking what I needed. They were not on the phone helping other customers either. Customer service couldn't be worse in my opinion. Apparently they don't need the business.

What a joke, employees had no interest in showing me whether there were any other bits and just…read moresaid "whatever we have over there". Then after I ended up getting everything I thought I wanted...since they couldn't be bothered to help.....up to the counter, it turns out they do t have enough change in the entire store to break $100 on a $42 purchase. Thankfully there's an autozone on the next block.

Amazing customer service and very knowledgeable about auto mechanics. I always receive amazing help…read moreespecially from Cody and others alike! I do happen to find Chris's work behavior, customer service skills and overall his manners lacking. If it wasn't for that single complaint i would leave a nice 5 star review! Amazing job to the rest of you

Ivan was awesome and helped with my taillight really quickly. Highly recommended this AutoZone!…read moreGreat service!

This is still an ongoing issue and a gentleman from their corporate office named Kacey Meeks thinks…read moreadding green coolant to a Toyota Sienna that has red/pink coolant(the correct coolant) in it isn't a problem. He doesn't think an O'Reilly's employee putting the wrong coolant into a car without permission is problematic. Those were his words. He also called my mother and left a message and told her to call him back at the number that wouldn't work. Mixing green coolant into a Toyota Sienna that uses red (Toyota Long Life) coolant can cause the two types to react, creating a sludgy, gel-like substance that clogs the radiator, heater core, and engine passages. This sludge can lead to overheating, water pump failure, and significant engine damage. If some of the O'Reillys employees at the stores and in the corporate office, are this incompetent...

My kids lost my receipt. but the team worked with me I couldn't be more thankful they're willing to…read morehelp. The battery was under warranty, thank goodness They will have me as a customer forever now

OMG! Who knew?!? Jared sold me new headlight and installed…read morethem for me - when he checked the lights he noticed the "check engine" light and tested it - He's gonna get the parts and fix what needs to be taken care of to reset the light. Now I know! The guys over at O'Reilly's on Brown and Recker are incredibly awesome! Especially, Jared In the future, I will check with Jared first, and hopefully hopefully, fingers crossed... He can handle it! Thank you again!

I've been going here for years. Always good. I ordered parts…read morelast week and everything went perfect. Thx Austin. and team.

I always have the best experiences at my O'Reilly auto parts store on Apache Trail, near the 202…read moreon-ramp. (Mesa) Christopher helped me this time with wipers for my rav4. wonderfully helpful and even put them on, in the 110 degree Arizona heat. that location is my "go to" place for all things automotive. thank you, Chris

I hear voices all over the store but no one wants to help at the register and I'm only 1 of 2…read morecustomers. There must be 4-5 employees working currently. 1 cashier. Slow service.

We worked with Aidan to buy a used car here. We had a great experience! He was super helpful and…read moremade sure we found what we were looking for. He asked a ton of questions up from to ensure we went home with a vehicle we were excited about. He also made sure we knew all the costs that were going into the purchase, so we could feel confident making our decision. The entire staff was really friendly. One of the employees went out of his way to buy us some popsicles and ice cream to celebrate. Overall, super happy with this dealership. Thank you, Courtesy!

If you like your consumer information being used to solicit you for sex, then this is definitely…read morethe place to go. I went to Nissan to trade in my 2023 when Damon started flirting. I politely but firmly advised I'm not interested. Several days later he started texting and calling my cell phone from his personal number stating he wanted to have sex. I hung up and each time he reached out I rudely told him TO STOP. He did NOT stop and the harassment continued.

Nothing but good men working here. I had been having trouble with one of my headlights for some…read moretime and couldn't find anyone, anywhere who could help me figure it out. The one I did find said it would cost me a few hundred to fix. I stopped in at O'Reilly's and there was Gary. He took a hands on approach, very knowledgeable and had me all fixed up in less than 30 minutes! Amazing! O'Reilly's has always had some real top-notch guys who know their work and get it done. Thank you Gary, appreciate you!

I have a moderate amount of car knowledge. It was nice to work with Riley, Gary and Esteban in…read moredifferent capacities. It is helpful to work w people who work as a team and support a positive working environment

The store manager needs to find herself a new job if she doesn't like her job. She is rude to her…read moreemployees and a shit ass attitude in front of customers. I'll drive to another store from now on.

This review is not written to discourage others from shopping at this AutoZone location -- it's a…read morereflection and a heartfelt call for stronger leadership and greater empathy from the store's management team. Recently, I found myself in a difficult situation when the water pump on our Mercedes went out. None of the local stores had the part in stock, so I spent nearly $400 ordering it directly from AutoZone's website. While waiting on the part, I parked in a clean, out-of-the-way area of the lot where no cars typically park, and began preparing the vehicle for the installation. What followed was surprising and disheartening. Instead of a simple conversation or a show of understanding, the manager made the decision to call the police on me. Thankfully, the responding officer showed empathy and chose not to escalate the situation. Unfortunately, that wasn't the end of it -- the store's contracted tow truck was sent out twice, though even the driver expressed discomfort with towing us, recognizing the situation for what it was: people going through a tough time, trying to fix their car and move on respectfully. And yet, early Sunday morning -- 8:45 AM -- I was berated by the manager in front of her staff. I apologized, explained I was nearly finished, and asked for just a few more hours to complete the repair. Her tone remained harsh and dismissive, calling our vehicle an "eyesore" more than once. For context: our Mercedes, while temporarily immobile, Blue Books for over $20,000 in its current condition. So to call it an "eyesore" was not only inaccurate -- it was unkind. As someone who has worked in hospitality and management for over 15 years, I've faced far more difficult situations with far more grace. Leadership is not about flexing authority -- it's about setting the tone, finding solutions, and recognizing when compassion is more powerful than control. Had she approached me respectfully, I would've gone the extra mile to finish immediately. Instead, the energy she gave was adversarial from the start. This review is not about revenge or anger. It's about the hope that this manager reflects on how her actions reflect on her team and on AutoZone as a whole. Management is a privilege, not a platform for power trips. And when you're in that role, you're not just solving problems -- you're teaching your staff how to treat people. I truly hope she sees this not as criticism, but as an opportunity. With the right mindset, she can grow. She can choose to lead with empathy and teach her team to do the same. Because in the end, it's not about a car part or a parking space -- it's about how we treat one another when it matters most.