Great service department!!! I had an awesome experience at…read moreInfiniti of Las Vegas thanks to Pedro--he's such an amazing and cool guy. He was super helpful and really made me feel like a priority. He also introduced me to another guy from the service department who was just as good. They were both incredibly knowledgeable and made me feel confident in their expertise. Even though I didn't end up needing service, I had to leave a review because it's rare to find such honest and reliable people in this industry. If you're looking for great service and genuine care, this is the place. Thanks again, Pedro and team!

On June 27, 2026, I took my Infiniti QX60 in for routine maintenance at 8:00a.m. in the morning. My…read moreservice advisor was an older man named, Tim Curlee. Tim as well as the cashier in the parts department made my simple routine maintenance visit the worse experience that I ever had at an Infiniti dealership. To keep things somewhat brief, my appointment for an oil change and rear brakes were for 8:00 a.m. According to Tim, this is a 90 minute job. However, my vehicle took over 4 hours to finish. Now I understand that this happen and it may take a little longer. However, Tim was not very interested in keeping me informed of the progress on my vehicle. When I inquired about the progress, he looked at me annoyance and stated that he would check. As time went by, I had to approach Tim again to find out the progress. He gave me a vague answer by saying soon as opposed to saying 10, 20, or 30 minutes. When my SUV was finally done after waiting for over 4 hours, Tim walked me over to the cashier. The cashier stated that my total for the job was $571 and some change. She even pointed to it on the invoice. I proceeded to give her a credit card for the payment. She took my card and tapped it and printed out a register receipt and stapled it to the invoice. I took the receipt and left. When I got home, I noticed my credit card had been billed over $17 more than the $571.00 indicated. I immediately called to find out about the discrepancy in the bill. I was told that I was charged a 3% fee for using a credit card. I informed her that the 3% fee was not posted anywhere in the business and she did not state that I would be charged a 3% fee for using a credit card. I asked informed her that I would come back to the business and provide her with my debit card for payment to avoid the 3% charged and she stated that I could not do that because the transaction has already been processed. I have never had a business tell me that they cannot reverse a charge on a credit card because the transaction has gone through. She wass adamant that if I came back down there and paid with my debit card, I would be charged twice because my credit card would not be refunded. THIS IS ADSOLUTELY ABSURB! What business other than Infiniti of Las Vegas can't reverse and charge that was done an hour earlier and allow a customer to pay with a debit card. She referred me to the service advisor, Tim Curlee. When I spoke with Tim, he stated that apparently I was charged a fee for using a credit card and he was willing to offer me a free oil change the next time I came in. Although I did not ask for a free oil change or anything else other than being allowed to use my debit card instead of the credit card, I accepted his offer and told him that I was on my way to pick it up since I have to be in the area anyway. He told me to come see him when I get there. When I arrived, I went to his office and retrieve his business card where he had written a not of a FREE OIL CHANGE on the back of the card. However, the card was not sign and I asked him if he could sign the back where he mentioned the free oil change. He stated that he was going to sign because HE DIDN'T OWE ME ANY DAMN THING. He stated that he was giving me the oil change because my service took a long time and I should have had my vehicle done in 80 minutes. I told him I did not ask for a FREE OIL CHANGE, he offered it. In addition, I told him that he has created the hostile environment when he said HE DOESN'T OWE ME A DAMN THING. I told him that I did not come to him aggressively when I asked him to sign the card but he choose to escalate the situation which was VERY UNPROFESSIONAL AND RUDE. IF I had retaliated with similar verbiage, things could have gotten out of control. Tim Curlee apologized and signed the card and I left the business. I can't believe a business such as Infiniti of Las Vegas allows such behavior from their employees. This is the first time I have had to deal with such bad attitudes from employees working at this location. To have an employee refuse to allow you to change your payment method within an hour after realizing a fee was charged to your credit card is ridiculous. NO POSTED SIGNS and the first time you find out is when they hand you the receipt after processing your card is avoidable by posting a sign or telling them verbally befor processing the card. Better behavior for the service rep, Tim Curlee is definitely necessary. I purchased my vehicle from this dealership years ago but I am not sure if I ill ever step foot back in this location based on how I was treated,

Just had outstanding service with Robert and Acura staff. Trustworthy, polite, friendly and…read morewelcoming here. They're not pushy or make you feel pressured here, which I appreciate. Just waiting on getting my car rewashed because there were some spots and smudges still on there????

This 5 star review is for service advisor Mitch K. He has been taking care of our Acura since we…read moregot the car and he is amazing. He explains everything properly, goes over all the stuff that's being done, very thorough with the job. He will tell you exactly how long you need to wait or they would arrange for a shuttle to take you home. While you wait in the lounge, you can enjoy their complimentary WiFi, coffee, tea, soda, fruit, bagels and donuts :):)

I recently purchased a Porsche Taycan from your Gaudin, specifically John Wendt, and my experience…read morewas nothing short of outstanding. I've worked in auto and tech for a few decades, including as a senior executive (and for a few automakers), so I've had the chance to work closely with several dealers over the years. Not to mention, I've purchased a few cars during that time! In all my years working with dealers, this was genuinely one of the most seamless, pleasant and professional experiences I've had. I found the car through Porsche Finder, so the initial outreach to John was completely cold. I also contacted several other dealers simultaneously, most of which were in California, where I live. Hands down, John was far and away one of the best sales folks I've dealt with. And while the deal was very competitive, I primarily chose Gaudin because I knew I could trust John to execute cleanly from start to finish. It's also worth mentioning Matt Dagostino in finance, and Tony, who delivered the car, both of whom helped make the overall experience smooth and easy. Gaudin has a model that is totally dialed in. Well done, Team Gaudin! Thanks to the team there and special thanks to John and the folks I worked with for a really great experience.

I've had AM muscle cars over the years. THIS IS MY FIRST…read moreREAL RACE CAR!!! WOW high optioned 2022 Carrara S Very very low mileage car Rear steering assist 23 gallon gas tank Upgraded interior Sun roof Spider wheels & more. This review goes to George in service. Fortunately I purchased a wheel, windshield, and paint ding protection. 5*'s for George. 4*'s overall Car needed to be serviced for a camera recall My windshield had a crack and spread across the cowl Also, needed a wheel massaged A vehicle overlook Windshield REPLACED Wheel cleaned up and looking like new All for $0.00 that's rt zero. Love this car and love the service department!!! Thanks George

Dan sold me my first Lexus. He was very professional, compassionate, thorough and overall…read moreoutstanding. He made my experience here very welcoming. This dealership overall was impressive, clean, everyone very friendly, all smiles and that is what sets it apart from other dealership's I've experienced in my past purchases. Thank you Dan and everyone involved in my purchase.

Super friendly team. Very good at communication with updates on work being done. Would recommend.read more

Kino Taggart is outstanding! This was my second time working with him as my service advisor, and he…read morewas just as excellent as the first time. He even remembered that I don't like my car washed such a thoughtful personal touch. He was courteous, polite, and highly professional from start to finish. The entire experience was smooth and positive, just like when I bought my car here. Kino has definitely become my go-to service advisor. I'll be asking for him every time! Highly recommend!

Did contact, didn't speak to Burton, just a random manager (all I could get on the phone) - he left…read moreit at "I'll look into it" and no one attempted to reach back out at any point. Funny, same stock number is still sitting there 2 weeks later. Wonder what the higher ups at Findlay would think.

A big thank you to Jimmy Johnson and Dj Myers for showing how professionalism is done. The only two…read moremazda employees that have helped me with anything I needed. I highly recommend Jimmy Johnson if you are in need of a new car, he's amazing and will get you the vehicle that's right for you. Dj Myers helped me with a problem, that should have been done 2 months ago, but took him 5 mins to fix. Thank you guys!!

Sales Person: Lulu Finance Manager: Adam…read more I got my very first 2nd hand car 2024 Kia Sportage here in May 18, 2026. Everyone is super friendly and they welcome you with open arms. Lulu worked with me and my step dad with all possible options to get approved for the car that I wanted. And so we did. She worked alongside with Carmella who helped us get our family cars when she used to work at Toyota. Adam the finance Manager worked closely with us when it came to purchasing the extended warranty to make sure that we are picking the right choice without breaking our pockets with our monthly payments. Everyone treats you like you are part of their family. After I make on-time payments I will make sure to comeback to this dealership to get an upgrade when the time comes. I highly recommend this dealership to anyone and everyone if you are looking for your forever ride, most especially your family car! Thank you Jerry Seiner Mazda for everything! This car means a lot to me and my kids!

My Jaguar I Pace had a couple of problems with the HVAC system. Through their thorough diagnostic,…read morethey discovered my main battery was on recall. I contacted Jaguar and now we are in the process of getting the issue resolved. They did not charge me for any analysis. I will be going back to them if further problems develop. Gary L.

In response to "Rick N."…read more I'm not sure where you got your information from, but not once did the salesperson ever tell me the vehicle was not "front-line ready" prior to our visit. It was only mentioned after i had already been there waiting in the lobby for over 30 mins and he finally came over to explain he was looking for the keys. I only agreed to look at it since i had already made the trip there and waited as long as i did. So please get your facts straight. I have all text messages and emails leading up to my visit and can provide proof upon request. Please speak with your staff and do better

LOVE THIS DEALERSHIP! I'm a honest reviewer and I can definitely say, come here if you want your…read morepurchase to be seamless! My salesman was Devin Lastrapes and he gave such an awesome experience. Patient & answers all your questions. If I could leave 100 stars I would (: Happy with my purchase and will return!!! Don't think about it twice and come here. We all love a dealership that's in it to make YOU the customer happy! 100000000 stars !!!!

If you're shopping for a car, do yourself a favor and head to CardinaleWay Mazda--and ask for Devin…read moreLastrapes. Devin was amazing throughout the entire process. He took his time with me, answered every question, and never once made me feel pressured or rushed. A huge thank you to Rambo and Ram as well. When a minor issue popped up during the process, they jumped right in and fixed it instantly--no hassle, no excuses. On top of that, their genuine appreciation for veterans really set them apart. It's rare to see a business show that level of sincere respect, and it meant the world to me. The customer service here is in a league of its own. Devin and the team genuinely care about doing right by their customers, and they've earned a customer for life. Highly, highly recommend!