I came in because I was having a problem with my car battery, and I was truly impressed by the service. Everyone was incredibly friendly, professional, and willing to help. What stood out to me most was how the employees worked together as a team to assist customers. It was great to see such a positive and supportive environment. I also really appreciated their honesty. Instead of trying to sell me the most expensive option, they took the time to recommend the product that was actually right for my situation and budget. That kind of integrity is hard to find these days. Thank you for the excellent customer service and for making what could have been a stressful situation so easy. I truly appreciate all of your help and would highly recommend this place to anyone needing assistance with their vehicle.** read more

Shout out Larry S for going above and beyond with assisting on a battery swap on Friday 8/7 in the afternoon. Truly going above and beyond!!

I came in to have my car battery tested, suspected I may need a new car battery. I called ahead and spoke with Paul, he said they do battery testing so I came in. I ended up working with Antonio, he tested my battery and said it was due for replacement. I went ahead and purchased a new car battery here. I was set to do the repair myself in the parking lot, Antonio mentioned that he can do it for me free of charge. So that was actually More than I anticipated. Thank you, Antonio. One thing worth mentioning, In terms of battery selection there was a pretty big jump between the cheapest battery for about $85 and then the next one up was $180. A little more selection in that price gap would be exactly what I'm looking for. All in all, I would highly recommend this place, if my mom was having car trouble, I would send her here. read more

AutoZone - New battery installed in the parking lot - Auto Parts & Supplies Near Me - Las Vegas, Nevada

Shocked at how much time and help AutoZone is these days, or maybe just at this location? Manager Jewel is amazing!! So helpful!! Went wayyyy above to help check and fill my car! Jewel is super duper knowledgeable... Knowing lack of oil could explain my car issues coming up the past recent 1-2 years. I've been to probably 2 different mechanics, 2 battery professional and only recently learned this year about my low level of oil being an issue. Forget my mechanics, I should just be coming to Jewel for 1st round advice at AutoZone!! Then head to mechanics for more. Jewel mentioned they know about normal typical problems like mine...which my mechanics didn't event notice or couldn't even figure out. Late 2000s Prius/My car was completely OUT OF OIL!! Jewel was nice enough to fill it up with suggested (2) STP high mileage oil (my car is 75k+ mileage) and a half Lucas engine oil stop leak solution too. And left 1 STP oil, and half Lucas oil for 2days later to investigate more on its level (and for safety to fill up at my rate of random unseen leakage). It seems like a lot of the reviews are on online orders, or some customer service? I'd imagine like attitude? It's an auto part shop, not a retail clothing shop. Or maybe some rude staff who got let go? It's like working with contractors....don't expect a smile, but expect direct technical and industry questions. Ask for Jewel, usually at 6pm-12am midnight shift. read more

AutoZone - Oil refill plus engine oil stop leak - Auto Parts & Supplies Near Me - Las Vegas, Nevada

blue diamond auto store behind dutch bros thanks for your fast v service ! i needed a ac motor blower and thank god they had one the great lady was quick andvshe also referred and knew the best mobile mechanic ! call first to see if they have your auto parts etc have great day!! this heat wave is horrible be safe everyone! if they dont have it in stock they will call another auto zone to locate that part!! now thats service! have a great awesome day everybody ! i'll be back!! maria read more

I needed to change out a fuse in my car to make the tail lights work. Also, I had a burnt out bulb in one of the tail lights. I think the guy who helped me was named Daveontre. Excellent service. I really couldn't have been more happy with the service. Very impressive. Thank you, guys. read more

Had an adventure getting a new battery today at AutoZone. Ran on my last juice to get a battery and I'm so grateful for Paul. He quickly and efficiently changed my battery after purchase. And we even had to crawl through the front and back seats to unlock the trunk after it closed. I didn't even know my trunk had all those extra compartments. Thank you Paul for busting a mission and helping me out. Great service and everyone else in the shop seemed knowledgeable and helpful. read more

completely ridiculous. I shop here Constany. but will never again. I purchased brake pads and rotors online. spent 300 dollars. got to the store to pick them uphad an u professional "Manager" who claims he owns the company shrug and laugh and say "what do you want me to do. ?" So on top of listing online that they have a product in stock. Then when you arrive they don't. brandon is unbelievably Terrible customer service. The biggest issue wasn't even that. I have three kids. I'm not rich. I don't have 300 more dollars to just go act like it never happened and find another store to buy them at. I am at the end told that I won't even get my money back for three days. Despite the fact that it took me seconds to pay them. I don't get my money back for three days and get a disresepctful manager that when I ask who his boss is. He says "I am" and then I ask " you don't have a boss ?" tells me "I'm the boss" so If you don't have a boss you own the company. And if you're the owner. god help us all. So I'm the end. I buy brake pads and rotor s that I desperately need for my car online. Get there. Find out they don't in fact have them. despite that they claimed they did when i bought them. Deal with a disrespectful manager that laughs and shrugs and then I don't get my money back for 3 days. So now I don't have a car for three days and can't go to work for three days because it costs more to take uber To work and back everyday than I even make. And when I asked if i could just go pick them up at another store. Since they're corporate stores. He says that he isn't able to do that. So you guys just took my money. Lied to me and then laughed in my face when I came to the store. I will never patronize this terrible company again. read more

Shout out to Antonio at AutoZone! Had a dead battery in Las Vegas and was worried about getting home to Cali but Antonio tested my battery, helped me find the right one for my car and replaced it for me. He was kind, efficient and amazing! read more

Devonte was so nice helped me with what I needed great customer service. Thank you Devonte.

One of my headlights was out, so I called AutoZone, and I asked for assistance. And Yair switched the headlight, and I was on my way within 10 minutes. read more

Had such a good experience here! I was helped out by Rosalinda and Chantine in the store, and both were so pleasant and professional. They got Shaun to come out and help me install my new battery, and he was equally amazing. The prices here are decent but the customer service is exceptional. Highly recommend this location. read more

Service was fast. We called earlier to ask if they had an item, then went to pick up that item, asked about one more thing and from request to payment it took about two minutes. That's amazing! read more

I went to this location to have my car checked due to engine light comes on. Micheal B helped me right away with good attitude and he helped me figuring out what's going on in my car. Good customer service and amazing people. read more

Antonio Navarro is one the nicest guy in spring mt. and decatur. very knowlegeable in his work and very helpful, and good attitude. Thank you guys! read more

AutoZone in South Summerlin (Store number 5917) located at Fort Apache Road and Sahara Avenue has the worst customer service. The manager's name is Jerrod M. and the assistant manager Lopez refused to help my husband who is a disabled retired Veteran to re-connect the battery cables from a defected battery we bought from the other Auto zone store 8 months ago. They want us to go the other AutoZone store where we bought far on the east side of Las Vegas. Before leaving the store in South Summerlin, we called the store located on Lake Mead Store no 3740 manager named Mr. Mariano that told us it's ok to replace it while it's still under the warranty but the Autozone store manager (Jerrod M.) still refused to exchange the defective battery. Today, 25 February 2025, I asked the assistant manager Lopez to help me reconnect the new battery I got from the other store but he said it's not their job to disconnect or re-connect. This is our first time dealing with lazy managers from AutoZone store no. 5917 that were very discourteous, very rude and disrespectful to a disabled veteran. The other stores have much better service . I will tell all our veteran friends not to go never to AutoZone store at Fort Apache & Sahara Avenue. I will also post this in the military area so they will not come to this store. I look forward for the the AutoZone Regional or District Manager to send an email at ginah2u@gmail.com if you have any questions. read more

Cesar was very helpful when my car broke down in Las Vegas strip. If your in the areas ask for Cesar he will take care of you.

Had a dead battery. Went in, got the battery, they replaced it for us with no extra charge and helped us dispose of the old one. Was in and out of there in less than 30 mins. read more

AutoZone - Auto Parts & Supplies Near Me - Las Vegas, Nevada

This autozone has a scammer or a fraud stealing peoples online orders and putting it as picked up when it was never picked up. Asked the night manager to scan barcode from the pick up email and he said that "that's not how it work" when I've been to this auto zone plenty times in the day time and have picked up my order with the barcode and ID. He then said that the order "never was picked" or sent to the store. Long story short he kept putting in my phone number and the order didn't come up but comes up on my auto zone account and email too he then refused to scan the barcode and also kept saying I was at wrong location when it clearly said 3455 S Decatur Blvd ready for pick up. Not only do I not have my parts but I wasted money cause someone wants to be dishonest and do people wrong. read more

When my friend's car died in Vegas, with 115 degree heat, you have to be glad that there's an Autozone Open 24 hours! Came in just a little past midnight, grabbed what we needed and were on our way. We were helped by Wayne. He was knowledgeable and fast. In fact the entire crew was working diligently to get people out and back to working on their cars. This place is small and so is the lot but it has everything you need to get back on the road. Kudos Autozone for providing top notch service especially to people that are having a rough day. It was nice that they kept the AC on too! Hope to never be back again... I read more

Hallelujah this place is open 24/7! The battery of my smoke alarm decided to die in the middle of the night and Walmart is not open 24/7 around here so when I googled "battery" this place showed up. Very friendly staff member assisted me ASAP and secured a quiet night of sleep. read more

AutoZone - Auto Parts & Supplies Near Me - Las Vegas, Nevada

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The staff was amazing! Had a dead battery & they helped us replace. (X3 it's in the hatchback.) The guy changed out the battery so quickly. He also helped change our windshield wipers. Service is really good. Location is good too if you're on a road trip & need something for the car. read more

AutoZone - Battery change on a X3 - Auto Parts & Supplies Near Me - Las Vegas, Nevada

Man i love this Auto Zone! Shout out to ALEX though I'm their regular for my car needs and Alex always help me out the best of his ability, customer service is on point fast and friendly. totally recommend this place. read more

My car had a bad battery. The entire staff was so nice and helpful. Max went above and beyond installing my battery. What was supposed to be a 45 minute install, Max finished in under 10 minutes. I am very grateful for this Autozone location and staff. Highly recommend. Thank you read more

I went in there needing oil for my car but I didn't know which oil to get. I also had some questions about a part I needed. I was already running late for work and was hoping to get help quickly but people seemed to just sit around doing nothing or having side conversations or just ignore you completely. I asked two people there for help and they ignored me. One kid with glasses was just so rude! Just sitting on a cart with his headphones and couldnt be bothered with a quick question. The other one was just eating in between the aisles but he said he couldnt help because he was about to get off. Told me to wait in line. I couldnt believe it! I cant believe this is the customer service your company offers. A lady finally came in and asked if I needed help but after waiting 30 minutes I was so frustrated I just said screw it. I'll never come back here again. I dont know if this is all of your stores or just this location but your staff is lazy and unwilling to help. It's horrible! read more

Was returning a part and warranty exchanging. Manager or Supervisor was extremely disrespectful, had no respect while speaking. Asked if there was anything i could have possible done to return it, and with a straight face just said no, multiple times. As if i did not hear it. read more

Best service! Super helpful. Thank you Chantine, Aj, Rome, and Ray Yalk deserve a mf raise.

Rick F is the best! My car got overheated and decided to pass by this location since it was the closest. Rick voluntarily offered to help me out. He deserves a raise/ promotion because he's so helpful and great at his job. He had so much knowledge on cars and even taught me a few things! read more

This place has the worst customer service I have ever seen in my entire life. All I wanted was a simple window covering, you know, to block the sun, and not one person in there could help me. One guy told me oh just look around they're all over and they weren't, another guy told me I can't help you I'm too busy. Do not go to this location. The most annoying part was I saw a few employees in the back area that's roped off just chillin like it was A kickback. Avoid this place. read more

Super happy. Tested my battery and replaced it. Great service - friendly, efficient, and hassle free.

Eddie is amazing!!!! Made a call today to Autozone after getting a call from my mechanic trying to take advantage of me and drain my bank account by telling me more parts than expected needed to be replaced causing a huge unexpected bill. I called to get some advice and price on parts and thankfully got Eddie on the phone. He is incredibly knowledgeable as a mechanic himself, kind and listened to my situation to give me sound advice. He not only did so, he took the time to explain how each part functions and is repaired. Eddie went out of his way to help me over the phone this evening and will have my business from here on out. EXCELLENT customer service from a man that really cares about helping people! read more

It's time to replace brake pad & rotor. My Battery has issue. They happy to replace it & get the right parts for my vehicles thank you

After getting the run around with 3 different ford dealerships and a estimated overcharge at a mechanic shop, Auto Zone restored my faith. It was packed today and with Alex's help he was able to take the time to assist and guide fix my difficult ford focus. Alex was very considerate, honest and made the entire experience much more positive than how it started. read more

My husband and I arrived into Las Vegas on vacation and day 2 in the morning we had car trouble with check engine light coming on. Auto zone ran diagnostic and gave us a list of repair services! We got our car repaired . Thank you Auto zone for the assist! read more

Ricky, whoever he is.. he has absolutely HORRIBLE customer service. He was using foul language saying that "he doesn't want to be here all Fu****** night". When asking questions about parts he was very rude and impatient. He shouldn't be up front if his attitude is horrible. read more

I called this location at 4AM because I need pricing for a quick fix on my car. Judging by this is the ONLY place open at this hour, i was hoping to get some info so I could head down to buy parts. I was greeted rudely over the phone by a man who I imagine not only isn't a morning person, but really hates his job in general. Never did get the answers I needed because my simple questions about struts were just bothering him too much. I guess waiting till another location opens today that doesn't have an associate with his head stuck up his ass is going to be my best bet. read more

Order online since morning to pick up after work, but manager name is Eddie closed the store early for 40 min , i ask them to grab my online order that I already pay for it but they won't do it and tell me to go somewhere else ( closed early for no reason!!!!) 10 customer were outside waiting for them but employee was very rude telling them to go away read more

came in and asked if they had anyone who spoke spanish and received a rude response "if there was no one would you have waited?" from the employee who spoke spanish. read more

A 24 hour auto parts store? Why not? It is Vegas where people from all over drive here when flying is not so economical. Them being open all the time and the location they are in are both prime reasons to come here for any car needs. This last visit, I needed brake pads for my 2005 Toyota Corolla. Not only did they have the parts but there were 3 different kinds! The first set was 20 bucks, the second was 35, and the third was 55. Why the difference in price? One word: Materials. The first one was cheap because it was metallic, which means that it doesn't last long. The second one was semi-metallic which means that it will last longer. The third one was ceramic which means it lasts a long time and it gives you the best performance out of all three. I went with the middle one because all you really need is something decent and its not like a race every time the stoplight turns green. Keep in mind that all of this being presented to me by the guys behind the counter. So great customer service. Since these guys are 24 hours I can think of some ways that can be good and/or bad. The Good. If your car breaks down or is in need of something vital like windshield wipers at 2:30 in the morning, come here and you are good to go. This place is located off of Spring Mountain and Decatur so you are surrounded by lots good eats and most of them are open late with some even open 24/7 as well. The Bad. After reading a couple of lowly rated reviews, I see a common theme. Bad customer service especially into the swing/graveyard hours. Im assuming the ones that work during those shifts are people that don't know too much about cars? Have you ever heard of that one song, "The Freaks Come Out At Night?" Well that is partially true because I have been here before at 2 in the morning needing a bulb for one of my brake lights being burnt out. I kid you not, there be some weird characters that walk around the parking lot and sometimes make their way into the store. So there you have it. To me, these guys being open 24/7 is more positive then negative because you never know when your car is going to need something replaced most especially if you just happen to be in Chinatown at 2 in the morning. Yelp 2014 365 Review Challenge #80 read more

AutoZone - Brake Pads for my 2005 Corolla! It has 220,000 miles on it and hope I can break 300,000! - Auto Parts & Supplies Near Me - Las Vegas, Nevada

Pedro G needs some serious management training. I was there for 5 minutes and withing those 5 mins i saw him deny 4 customers because "he was busy with another customer" kept sending them to other employees and didnt like the way he talks to his coworkers read more