I was very sad when Party City went out of business. There are hardly any party stores around anymore. I was down the street at a tile store for our bathroom remodel and happily stumbled across this Party City. I guess they ALL didn't go under. Who knew!? Of course I had to check it out. They had a plethora of balloons!! Sooo many options. I was looking for the party cups that they always had in every color like the Long Beach location but I didn't see any (if someone can confirm they DO have them let me know!) I won't frequent here since it's a bit of a drive from me but I'm glad to know it still exists if needed. read more

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I wish I read reviews prior to coming to this location- but who reads Yelp reviews for a Party City?? Ugh.. as other reviews have stated, this location is a franchise and not part of corporate. Therefore, the prices on the website do not reflect the prices in store. Extremely expensive. I think I spent close to $80 for a dozen helium-filled latex balloons, when on the website they advertise around $1.50 for 1. I do not recommend. read more

They are often are out of stocked on balloons. Last couple trips to the Hawthorn store I've had to change my mind on my whole setup based on them being out of stock. Latex balloons don't last very long. Today, my husband bought me an arrangement and by the time I got home from work they were falling to the ground. Party City was always my first choice to get my birthday balloons, and the ballon's lasted almost a week, now they barely last 4 hours. read more

Party City - My birthday balloons. - Party Supplies Near Me - Hawthorne, California

WARNING! Balloons do not last! if you transport new expensive balloons to a birthday party and they DEFLATE by the time you get there, they refuse to offer a discount or refund you! read more

This was one of the most organized and clean stores I have ever been in. I came for some last minute party accessories for a group of 4 and there was plenty selection. I went to a Halloween store before and it was such a zoo, I wish I just came straight to party city instead! read more

This store should just do everyone a favor and close down for the best. Prices are garbage, staff is slow and inattentive. Other than then convenient selection of products, this place is no good. Last time I go there. read more

DONT GO GETE FOR COSTUMES! You can't try them on, you can't RETURN THEM, if you exchange you only have ONE DAY to exchange. This is a fucking joke! THEN EMPLOYEES ACCUSE YOU of trying them on when you're trying to explain to your child why we shouldn't risk it here. read more

This location isn't closing down it was bought out by a local. It's supper expensive and the service isn't the greatest. Wish them the best

The service is absolutely horrible! My balloons were not ready and when I asked why - they just stood around and then one worker said it was picked up already. The workers do not care and when I complained about the service. They did not apologize and remained silent as if it was my fault. Then they put my order together reluctantly. When I said I would not be back - they said good - don't come back. read more

Came here to get lots of cheery colorful balloons at the last minute for a party. Spent $262 total. We ended up not having to use the helium so had to return it next day. Still unopen and new. Manager William and assistant Isaac were very helpful and great guys working here. Thank you, William and Isaac! Had to give you two 5 stars for your diligent helpful customer service. Hope the rest of your younger staff take notes and become as awesome (friendly, kind, most helpful, DILIGENT, focused, smiley, and made my shopping coming here want to come here and not the opposite) as you two. read more

Talk about a joke. Drove 45 minutes out for my son not to be able to try on a costume. No returns, just exchanges that must be done next day, I was told by the female at the register. What is the point of this? And to top it off, goofy twig boy with glasses accused me of having my son try on the costume. read more

The customer service was really good at this location. The candy section was fully stocked. Stopped in to buy candy for a candy table at a party. They had a good selection and the different color candy to match any party or event. The prices were better than going downtown, good value read more

One employee politely asked me if I needed assistance, but the rest of the staff treated me like I owed them money. I visited this location this morning and experienced horrible customer service. There were plenty of staff around that went out of their way not to speak, ask if I needed help, or make eye contact. One even went to the opposite aisle then entered the aisle I was on from the other end to avoid speaking...um If I have the choice between visiting this location for party supplies again or throwing a shadow puppet party instead, I'll be asking my guests to do hand stretches so they can bring their shadow puppet A-game. read more

The store is its own franchise, so beware of price gouging. Expect to pay at least $10 more for items in comparison to other Party City locations. Also, the employees working there lack customer service etiquette; very insensitive and rude. Save your money folks. read more

Purchased items online that were defective. Brought them to this location for an exact exchange and they refused to help me because this is a franchise. Additionally this store charges a lot more than prices listed online and WILL NOT PRICE MATCH. Avoid this store. Feels like a bait and switch. They should not be allowed to call themselves a Party City if they wont operate like one. read more

I only had 10 minutes: gotta find what I need and get out ASAP. Came through for last minute party supplies for gramma's 98th birthday coming up in a few weeks. I was in a rush, so I didn't bother trying to look for them myself and just asked a crew member, "Hi, do you know where I can find place cards?" I kinda felt bad interrupting her because she was reorganizing an entire section of whatever aisle we were in. She happily stopped what she was doing and walked and showed me where they were. (Luckily, I was at the right aisle!) She also showed I had more than once choice. Thanks to her, I was outta there in less than 5 minutes. In my rush, I completely forgot to ask her name...boo on me. It's a bit messy because they're transitioning from Halloween to Thanksgiving/Christmas. I've been here a few times and I don't remember a time I was disappointed. From balloons to piñata, to all sorts of party supplies for every occasion, they have it all. I always found whatever party stuff I needed up here in these digs. Definitely my go-to for that! Definitely a 5-star kinda place! read more

Party City - Party Supplies Near Me - Hawthorne, California

I came at 4:58 they said they were closed on a Sunday I needed 1 thing Im shocked. 0 stars for customer service read more

Party City - Party Supplies Near Me - Hawthorne, California

Came here only because I saw online that a balloon with helium would be $10.50 ($6.50 alone), since it's a franchise it came out to almost $16. Wouldn't come back. Almost $10 for adding helium is crazy. Just buy your balloon on Amazon and get helium at the dollar store or something lollll. read more

I asked employee for fake money I was looking for and he said I don't know hi ask the front . I asked another friend employee she just looked at me and said look in this aisle no help what's so ever . Didn't even try to help me way at so ever I walked down many aisles and no help . We left and went to hobby lobby nothing . Then went to Ross and decided to look it up at party city website and seen the had 32 in stock went back and told them and still no help they just told us to go look for them again . They did both to try to help whatsoever. So rude !!!!! Found them after searching for them . This is ridiculous no customer service no one seems to care to help . Shame on them .look at the yelp no wonder why they have 2 stars they should have no STARS!!!! I hope the lagers or store won't see this it's going to loose lies of business like this. read more

Party City - Party Supplies Near Me - Hawthorne, California

I understand it's Covid, but customer service is awful at this place. I wanted one champagne shaped balloon. ALL of the employees at the store said they only sold sets that cost $22 and up. I open party city website on my phone and guess what I see? For $10!! So I showed them my phone, that's when they finally decided to sell me that one ballon. Party City, your employees suck!! read more

Extremely Deceiving! No pet clothes for Halloween, service a bit bad This place claimed to have a lot of pet clothes to choose from for Halloween but had literally 2 options. Also after entering we weren't greeted and there weren't people available in the store. Everyone was clustered behind the counter. Overall this store has very limited options compared to other stores. You would think that during the October month that a place like this would stock up on Halloween options. I would avoid here if you're looking for something specific. read more

Came in this morning because I was hosting a gender reveal party. The staff was friendly and helpful in regards to keeping it discreet as we provided a box for them to place the balloons in. Service was quick and they attached my ultrasound photos to the balloons as well. Worked like a charm. Super surprised and turns out we're having a boy. :) read more

Party City - Our friend was Team Girl. She was disappointed when she lost. :) - Party Supplies Near Me - Hawthorne, California

The store manager, William, refused return of an online order purchased the previous day. William told me the company wide return policy which accompanied my order does not apply to him because his store is a franchise store. The items were unopened and accompanied with a receipt. Further more he refused exchange, credit voucher and refund of an item sold as new but found to have missing parts and non-operational. Very frustrating customer experience contradictory to the policy at the time of sale and California consumer law. The $250 worth of items were left with the store to give away to customers for free. Order 268498170-B. read more

This place is big. It's a good place to go if you have kids, and you're trying to have a themed birthday party. There were all kinds of themes here from Barbie and Curious George to Batman and Star Wars. It wasn't busy at all when I went. The store was practically empty on a Sat afternoon in December. IF you sign up for their newsletter online, they'll email you a one time use 50% off one item. Parking is okay. The parking lot is pretty big. read more

Party City - Party Supplies Near Me - Hawthorne, California

Party City customer service was able to assist, and communicated with store manager to resolve the issue with refund. Good recovery, but as a customer, I would be cautious noting that employees do not follow policy unless corporate or management is present. read more

Party City may not be the cheapest place for party favors and supplies, but it's also not the most expensive either, so it's a good "one stop shopping" retailer for consideration of your party needs, especially if you have a "theme" to it. They have a lot of great items, and if you're going for a specific color scheme theme, come here and you can get all red, white, blue, purple, gold, or almost any color with matching items galore. Seasonally, they also have Halloween stuff and other events through the year too! read more

Party City - Party Supplies Near Me - Hawthorne, California

The workers need to work on there customer service skills. They stand around and talk to each other instead of helping the customer and when you ask for help they act if you are bothering them. Go to the one I torrance instead they are more friendly read more

The employees are rude and dont help at all. I waited over 10 mins to be helped, I needed something that was up high the employees were standing around gossiping then i get the item and no one is at the register so i ask an employee if someone can help me and she says "ill help you in a few minutes" like what?! They're 2 people behind me n shes just standing around. If my kid didn't need the costume same day i would've left i hate this place they need an entire new staff read more

1. Their prices are higher than online and other Party City locations because they are a "franchise" 2. Placed a balloon order for $150 worth of balloons. They told me I should pick them up at a time very close to when I needed them so that the air would last longer. We picked up the balloons and two women who worked there helped "shove" them in our car on a windy day. When I took the balloons out of the car they were tangle so bad we could not get them undone. One even popped while trying to untangle. When I called the store they told me to bring the balloons back but I let them know I did not have time to bring the balloons back because of their suggestion to pick them up right before I needed them (20 min drive each way plus time to fill new balloons). The woman on the phone was very rude and almost "trashy" in the way she spoke to me. She did not believe that her employees helped put my balloons in the car, she never apologized for the balloons being tangled, never offered me a solution, basically was like "oh well" when I told her I spent $150 on these balloons I can't use and finally when I was so frustrated because she wasn't offering any solutions and didn't care at all, I started raising my voice, she then hung up on me. I called back and asked for her managers number which I will deal with another day. Is this really the woman they want representing their store? I believe her name was Yvette. And this is the reason this store is getting a one star. read more

Please do not go to the store they are very disrespectful and rude I bought two balloons three days ago I came in today to get them refilled up and they wanted to charge me $14 each for Air that's how much I bought the balloons each. Horrible customer service and employees just sit around doing nothing they have to be smoking dick or eating dog food. read more

Came to this party city to do a return. I bought a witch doctor hat and black skull bowl with the intention to use it. We never used it so I decided to return it. I originally bought it at a different party city but I came across this one and decided to return. The guy who helped do my return was an asshole. He would make rude comments and said "you bought it from another party city, you should return it there" that was completely unnecessary. I understand returns ruin sales goals in retail but don't take that out on a customer. Don't be rude. He left a bad taste in my mouth. It sucks because I love party city and was looking forward to coming to this party city but I won't be returning. Horrible customer service. read more

Party City my go to store when I need some Trendy little plastic items, platters, colored paper napkins, even Candy, when I don't have time for shipping from NYC or any store on the East Coast. My latest find is Party City online, it doesn't get any better than their on line website. The savings are phenomenal. From the discount on all items to the savings on shipping which is free if you purchase 99.00 or more and they're on the West Coast which makes it faster to get your order. Of course no one told me about this I kinda stumbled upon it, I am not sure the retail employees know about it, however I really appreciate being able to order online. If you want to know something ask someone, Lol The in store employees are very nice and so helpful. At Halloween time it is the go to party store for Halloween Costumes, it is always very crowded during that time of year. Party City is like a Hot Spot for Party Supplies and it has always been. I cannot think of anything that you can't find for a seasonal party, everything from candies to wire chafing racks. Oh before I close I must mention the balloons. Balloon, balloons and more balloons! Their balloons are very affordable also. They have quite a few store's so they are never to far away, Happy about that. read more

This place is a mad house during the holiday season and the employees are just trying to feed the holiday bug. Lots of mass produced foreign cheaply made products, but hey if you're celebrating the holiday on a budget then this is a place to go. Expect to experience long lines, minimal stock and limited cashiers as this place stocks up on employees only for the holidays. I did find a mix of costumes that I am happy with, but had to go to other locations for accessories and additions. read more

Party City - Party Supplies Near Me - Hawthorne, California

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You can feel a bit overwhelmed walking into Party City, as their shelves are packed with things you don't really need, but that might make a party special. I came here specifically to rent a helium tank. It was great, service was great and I had the tank for 72 hours. I was also able to pickup some catering trays as well. They carry all types of balloons, hats, giveaways for different themes. There was also bridal and baby shower stuff, tiki torches, and serving platters. They also carried different colored M&M's. I picked up some weights for $0.99 each to hold my balloons down and they didn't stand a chance against the wind. I would say don't waste your money on these! Tie your balloons to a post :) read more

Only came here because it's close to work. Placed an order for 40 balloons 2 weeks before we needed them. When the girl took the order, she messed up the 'pick up' date and the balloons are not ready. Jay wasn't considerate at all that the ordertaker was at fault. AND charged me an additional price because the original order wasn't taken correctly. Jay shouldn't be working with customers if customer service isn't his thing. So now I'm here .. with an estimated wait time of 30 mins (I placed an order to avoid the wait time.. they messed up .. but they don't care) and now I see Jay filling up the balloons chit chatting with his co workers with no urgency. The employees look at me like I'm the enemy If you're coming for party supplies.. this is the spot If you're placing an order, call ahead to confirm If you're looking for customer service.. try another spot read more

Jenny was so very helpful in making certain we had balloons that would last throughout our event. Plus, we were hosting a 90th birthday and she scoured the shelves looking for these hard to find items. She also showed us the section where you can add your own numbers and words. A store cannot carry everything for all parties, but what it can do is give you viable options. That is what this Party City does. read more

Party City - From the Sports Authority parking lot. - Party Supplies Near Me - Hawthorne, California

While searching for items, store worker continued to places large boxes in the area I was looking in. Four times, the worker brought boxes passed me on a dolly and not once did he say, "excuse me". He simply rolled up and looked as to say, "can you move." I literally walked out without a thing simply because of the terrible service and experience. On to a new store I go to purchase what I need. But not before I let the worker know how rude and customer unfriendly he was... read more

Never have they ever answered the phone. It makes it complicated for customers to check if they have an item in stock when their website says they do and you get there travel from far and they don't have it. Waste of time since they don't answer phones. I have called many many many times and have never gotten an answer. Bad customer service read more

So I was in desperate need of last minute party supplies for my nieces birthday party. I've never thrown a party before so I was completely lost, I didn't know where to start. Luckily I ran into Felissa , she was carrying some boxes, she was so kind enough to stop what she was doing and led me in the right direction. She helped me find all the items to get the party started. She was so kind & patient with my no prior knowledge to party throwing. My niece loved the whole set up. For my next party , I know who to ask for!! (: ask for Felissa ! Excellent customer service. read more

Let me just say I hardly go to this Party City, but if I'm in the city and need something party related that I cannot get from Dollar Tree or the 99 cent store, then I will go here. It was fairly clean today, unlike the other days I've gone here. So, today I went into the store to look at the costumes for Halloween, and was greeted by one of the male workers, while the other two continued to talk. I didn't mind at all, it's there job not mine. So, I saw they had a great deal for candy 10 pieces for $1. I decided to get me a few pieces... until I saw a roach just crawling!!! It wasn't just a roach, it was a baby roach. That means there probably was way more. I was completely turned off! Out of all places a roach would be, it would be by the food items. I was going to tell one of the associates or managers... but when I went to let one of them know, no one was behind the counter! Not even the two who were talking. Not a good look. read more

Party City - Party Supplies Near Me - Hawthorne, California

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