The balloons are not good quality! I picked up a sampling of balloons in a specific size, the color selection is good if only the quality equaled the variety. A great majority had holes as they deflated immediately after being inflated in order to create a simple flower design, there is no value when this occurs, time and money wasted. If it matters get Qualatex says my balloon person....Order Number: 254011255 read more

Party City - So many deflated once inflated, don't purchase balloons from them - Party Supplies Near Me - Culver City, California

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Great selection but really overpriced, even with bargain stores raising their regular prices. I come after a holiday has ended after heavy markdowns. Not surprisingly, in early February balloons and other ware for the Super Bowl and Valentine's Day are prominently displayed. Also, St. Patrick's Day and Easter stuff. Commercialism at its finest, way ahead of schedule. What Party City does have over Dollar Tree and the 99 Cent Store (in name at least) are special age birthday items, the bridal section, more party favors and fancier, bigger mylar balloons. This store is in a great location, in a strip with Carter's, Panera, TJ Maxx, Rite Aid and Pavilions. Parking is not an issue, with good-sized spots. read more

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What a stress free and happy visit to Party City! I initially went to the Party City on Sepulveda but they were out of helium. Called this location up and the team member on the phone was so kind and welcomed me on over to blow up my balloons :) The whole process only took about 10 minutes. They are so friendly, patient, and on top of it! It was $1.70 per balloon, which wasn't bad especially for how easy and pleasant everything was. Plus there's a huge parking lot!! read more

Party City - Got these filled with helium :) - Party Supplies Near Me - Culver City, California

This location seems to be permanently closed. Came on a Sunday at 1pm, yelp and website state it closes at 6pm--- no sign of life inside.

I went to this Party City location tonight. I planned to purchase a helium balloon. Before attempting to purchase a balloon, I browsed the store. I saw some nice festive Halloween decor. When I went to the register to try ordering a balloon, I inquired about one in particular. I couldn't see a price on it. The cashier told me the price was on the balloon and I told them I didn't notice a price tag. I checked the balloon in question and saw it was part of a bundle and had the price noted at the bottom where the strings were. I then asked to get another helium balloon when the cashier told me that their manager said they couldn't fill anymore helium balloons for the night. I was disappointed and told the worker they should have told me before I tried ordering. Many places still service customers at closing. I would have appreciated an announcement by the staff that they were no longer going to fill balloons at some point. read more

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I've always had friendly, fast service when I've gone to this location! They have a great color selection of balloons!

Decent Party City location. Not a lot of product. Basically you're on your own. There's no help but their prices are all right. If you want Halloween stuff I would shop here earlier in the season around September then wait until October. read more

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I'd give it 3-1/2 stars I guess.. this is the most convenient party city nearest to my house with lots of Public parking as it is in a strip mall. The store has just about anything you could want for a party, I went in last week and purchased a bunch of stuff for my grandson's third birthday party Including a Disposable helium tank, my total was over $100 for disposable Party Supplies . When I was checking out I asked the cashier who is a very nice young man if they blew up balloons with helium, he replied sure we can do that just bring it in, as I purchase this huge Spiderman balloon on Amazon and the reviews on it said I could just take it somewhere and get it filled for a couple bucks... I know the price of helium and it's not very expensive. I also have the choice of just using a pump to fill it with air. Anyway I went in to the store this evening to get my giant Spiderman blown up and although the clerk was very kind and helpful he quoted me a price of $14.99+ tax to fill it with helium, I was pretty surprised I thought that was really really high for what I was asking, anyway I went ahead and had him fill it up and it looked amazing, I'm sure my grandson is going to love it at his party tomorrow but Geeze party city .. I think five dollars would have been fair, it's just helium! Especially after reading these kinds of reviews below. I'm not one to want something for nothing... I have been buying Party Supplies from the store chain forever, now that my kids are grown I'm doing it for my grand son! I'll always need a party city for the final touches to my parties! read more

Party City - Somebody's Amazon review saying they paid a dollar to have theirs blown up. Awesome balloon though! - Party Supplies Near Me - Culver City, California

Staff is always friendly and helpful. Good selection of part supplies - often cheaper than other online retailers

I am a Party City regular. Normally, I stuff their balloon bouquets into the trunk of my car. This time, I was throwing a big shindig and was SO glad to discover they deliver. They brought everything on time and promptly helped me when I needed customer service. Thank you, Party City! read more

LOCATION, LOCATION, LOCATION This Party City is in a giant outdoor strip mall that also has a full size Pavilions, Carter's, Pier 1, TJ Maxx, Rite Aid, Toys R US, and many other stores and when you drive around the corner, Target, Bed Bath and Beyond and Ross. Lots of outdoor parking. LOVE the convenience of this location. PRICING The prices here are excellent. I found lots of decorations under $2. Talk about holiday cheer! SERVICE A bit understaffed for the size of the store. One associate at the counter. Another associate walking around. However, they weren't very busy and there was no wait time when I got in line. I experienced really great customer service here. Everyone was really nice and helpful. INVENTORY This store was not fully stocked with holiday inventory in the beginning of December. This is probably a corporate issue and not a store issue (so I'm not deducting any stars for this) but everyone knows the holidays start the night of Thanksgiving! There shouldn't be empty shelves in the holiday section. However, they did have some cool holiday merchandise at great prices. read more

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I went to this store today, I smiled and said good morning to this lady walking around. I don't know if she ignored me or just didn't hear me. I finished choosing whatever I needed , head over to the cashier. She was the only cashier, unfortunately. Forgot to ask what her name was. I don't understand why people choose to work on places where they have to deal with people when they don't give good customer service. read more

Been here twice now and most likely will not be returning unless forced by my grandson. This Party City is in the big strip mall area in Culver City. Parking is easy and the place is pretty clean. We were there before and after Halloween. Before Halloween, the place was pretty well stocked. My grandson wanted a Freddy glove. We found it and went to check out. All was fine. He loved his gloved. It got ruined very fast, not the store's fault, they are cheap. So, we go back after Halloween to see if we can find another. We went in and the place was a mess. We did not mind, they are cleaning up from Halloween. Okay. We can't find the glove so we ask for help. We are told they don't know where they are, we need to look. One cashier was on the phone on a personal matter the entire time we were there and she was having a fit over something. I don't care. I want to find the glove. We finally locate one in all the mess, but it is not the same. It is bigger. I don't think it is small enough for my grandson's little hands. I take it to the cashier and ask if she knows whether this is for kids and will maybe fit my grandson--you know the one standing right next to me, box in hand. She rudely tells me she has no idea. This is not the one on the phone. She is still on the phone yelling at someone about photos she bought and does not like. She is loud. The person "helping" us was not helping. I ask her does anyone know before I buy this. I don't want to have to return it. I am told I could not return it if I wanted to because it is a Halloween item. Okay, can someone, anyone, maybe help me. I can't tell by the package if it is too big and I can't read the small print. Is there a manager. He will not help you I am told. As the wacko on the phone gets louder and my grandson is saying buy it anyway, my blood pressure is going up. The place has stuff all over the floor. There is no one else needing to be helped. I look behind me and a kind customer is now there. I ask her, can you read this small print. She does, it is for adults. Thank you. We leave, all the while, miss where are my photos and where is my coupon, is still yelling at someone on the phone. We get the glove elsewhere. Geeze. read more

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Holy crap. Terrible customer service. 3 dudes laughing and playing around up front. 3 people waiting. The guy at the register rolled his eyes at me when I told him there was a sale sign above the 50in number balloons. I just said, you know what, forget it. I don't have time for your attitude. I'll take my money elsewhere. read more

On Friday, 1/11/19, I went into Party City for helium and Sandra helped me with my ballons and helium purchase. She was very pleasant to work with and extremely helpful. I was throwing a birthday party and Sandra even gave me money saving tips. There are others who work at that Party City (won't name names) who have very poor dispositions and customer service skills. I was so happy that Sandra was available to provide such great support. Thank you Sandra for being such a great help. I will seek you when I have future party needs. The only reason for not giving more stars is because I've had more experiences that weren't as great. read more

Quentavia was so helpful! She helped me making some decision on colors because I was indecisive. I appreciate all her help and she got working on my order right away. read more

I was in dire need of a costume for a Rio Carnival themed performance number and after Mardi Gras most feather masks , Lei's and beads were out of stock in Los Angeles area stores and only available @ Party City Culver City location I got there 30 minutes before closing and was super surprised that they had exactly what I was looking for the costumes the masks the lay the beads the feathers all of that was available and multiple colors and even insets so if you're looking for anything and party needs last minute or not check out party city, especially the Jefferson location in Culver City great staff and great ideas choices for costumes don't miss out! read more

This is such a horrible party city. The staff they had on 4/9/22 at 5pm was so arrogant. They have the AirPods in one ear and the work walkie talkie set on the other so they cannot hear if their life depended on it. Very rude customer service. I was inquiring on balloons, stood there for a good 5 min while 2 employees hid chatting behind ballon area. Someone else that was moving shopping carts had to address them to help me. Another customer has questions about a product and a Spanish girl basically blew her off too. The customer was very upset. You'd think being in Culver City,CA this would be a presentable establishment but it was very dirty things on floor. Will NOT do business with them again even if it's in my zip code. read more

Such awesome customer service! I walked in and in less than a minute I was greeted by the staff and had my order ready and just waiting for me to pick it up. I wish I knew the name of that clerk but he jumped right on it the moment I gave him my claim receipt. Thank you, Party City! You are our go-to Party City from now on. read more

It is no Surprise at all that this Store only has 2 1/2 Stars, lowest I can give it is 1 Star. The attendants are barely old enough to work and don't know the First thing about Customer Service. They called their Store Manager; Brian Carlos, who denied my Store Credit. I drove just 20 minutes from here and I was approved for Store Credit, just 20 mins away. The items were purchased just two days ago. It was 3 items totaling $44.87 and although I misplaced my receipt I could prove from my online banking that I had made the purchase at a Party City in LA for that exact amount; $44.87. The Kid even said there was no issue with believing I had just made the Purchase and that the amount was the exact amount I stated and it equaled the exact amount of the 3 items I had when he ran them through the Register. They have a Policy not to give any Store Credit or any Returns without a Receipt and they won't even make a "One Time exception", even though I can prove I made the purchase and I had the exact 3 items that equaled the same amount and they believed me. No Exception, no Customer Service, no "Customer is always Right", just the Dogged statement of; "That is our Store Policy", No more empty, worthless, callous, cold, lacking of any Customer service statement has ever been uttered than the infamous excuse of; "That is our Store Policy"!!!!! As stated before, just 20 mins away I had the exact same exchange and they agree to give me Store Credit, reminding me to save my receipt next time and making this one exception, Much Appreciated!!! I came back to the Original Store and let them know what Losers they are, including their Store Manager who had been called; Brian Carlos, who would make No Exceptions!!!! I don't agree with their Stupid Store Policy. If it is a relatively short period of time, 2 weeks or less and you can prove you made the Purchase, they should be obligated to at least give you Store Credit. If they won't do the minimum of at least giving you Store Credit in the time period of 2 weeks or less from the date of the Purchase, people should be very wary of shopping at Party City, especially at this location on Jefferson Blvd. in Culver City, managed by this lacking of Customer Service Store Manager; Brian Carlos. read more

I placed a curbside order and it was never brought out to me. I followed the instructions and it said they would be out shortly, and no one ever came. I also called twice and no one answered. I really was wanting to avoid going in the store which is why I placed the curbside order in the first place. Not sure what someone would've done if they were high risk for COVID and truly couldn't go inside... not to mention there are no curbside pickup parking spots. read more

I love this party city it is one of the best party city's I have ever shopped at it's well maintained clean and well organized and the staff is amazing the manager there Adrian goes above and beyond to help and goes to such a lengths to make sure everyone is well taken care of and also with helping us get what we need party city needs more mangers like him! read more

Love the curbside pick up here at this location. They always answer promptly and make the experience hassle free! Curbside pick up number: 424-543-6565 read more

Went to party city today and we were lucky enough to get Phillip as our associate and he was AWESOME! He made our balloon bouquet look soooo good, we were shocked! Definitely going back whenever we need party supplies. They had everything we needed to complete our party...Thank you Phillip and thank you to all of the Party City peeps! read more

Purchased a couple of items for Halloween on-line for in store pick up recently. After immediately receiving an email stating the order was "processing... We'll send you a notification email once your order is ready for pickup". Two weeks later, I had not received a notification! I called the store in Culver City regarding the order. The first person that answered abandoned the call and another person came to the phone after I had been on hold for 20 minutes. The second person attempted to look up the order but was very confused. Finally, a third employee informed her that the items were in and my order was now complete. The customer service is poor and their email communication about notifying the customer does not match the in store procedures. I might have never been informed of an order completion had I not called. read more

Spent $40 on 6 balloons and the helium they added only lasted one day. I bought balloons much cheaper from somewhere else and they lasted 6 days. Their quality and customer service is not good. read more

I got balloons for a Bday party last month & Diamond & Brandon were very helpful since I wasn't sure of the color scheme. I have been to that store before & I guess I'm surprised at some customers & their rudeness, not to mention, I think these customers think the Party City staff are their personal party planners. Hire a Party Planner cuz they're not staffed for that. One guy was pissed & wanted balloons blown up right then & there, even though there were people ahead of him, like me. read more

Not surprised they have two stars on average. This place sucks. Customer service doesn't exist. Spend more and go somewhere else. I regret not going to dollar tree or anywhere else that sells balloons. read more

Save your time and money when placing an order for balloons, they don't stay inflated, and customer service is unhelpful. read more

Party City - Party Supplies Near Me - Culver City, California

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This store is horrible. The people who work here are the rudest people. Don't ask them any questions, I am warning you. Don't ask for any help or for any item. You're better off walking around the whole store looking for what you need because they're basically going to say, "it's whatever we have." Well no f@&$in $&@t, but what aisle can I find it so I'm not walking through every single one? And then they have ONE cashier and don't care how long you stand in line or even address you. A simple "I'll be with you in a moment" works. I ended up just walking out. My time is precious and they surely don't deserve my business. Shop elsewhere for your party needs, they're not the only party supply store in the area. read more

Worst customer service experience- I hate that businesses are now using Covid as an excuse ro have poor customer service. I purchased over $100 worth of goods and needed balloons blown up that were purchased from Amazon. Apparently "because of Covid" they couldnt render that service... what? I can understand charging for the helium usage but not being able to blow up a balloon? That's rediculous on top of the carts bit going outside and no staff offering to assist with carrying a life size power ranger balloon to the car... just piss poor read more

The two stars apply for one of the two balloons I purchased last night. I went into this location to purchased a 1st Birthday balloon for my godson and Disney Princesses balloon for my goddaughter. The place was big, but I went straight to the register where the balloons were. A young lady helped me out and she was helpful. She got my balloons, blew them up, I paid $17 and I was on my way. By the time I got home I realized the balloon was deflating and there was no way I was going back to the store. The balloon was defective and it was unfortunate that I got it. Aside from that the experience was average. read more

Party City - Party Supplies Near Me - Culver City, California

Amazing customer service during COVID. I ordered balloons for curbside delivery. Day of, I called ahead of time to figure out the procedure, and the person on the phone confirmed my order and pulled the balloons for me so it's ready to go when I arrive. When I pulled up, there were several workers in masks and clearly identifiable purple polos waiting outside being super helpful. We were in and out of there in under five minutes. Great job - super efficient and great, friendly service! read more

Not one, but zero stars are deserved for this Party City. I came here the day before Halloween to purchase a COVID surgical mask that had a skull mouth printed on it (to go with my day of the dead costume). I waited more than an hour in line to enter the store, bought it, paying nearly $10 for the item, and once I came home, I discovered that it was totally defective. The bridge of the nose was off to the side (not centered) and the fabric was cut wonky. I couldn't even wear it because it didn't fit properly as a result of the defect. I brought it back to the store the very next day to return or exchange the item. Online it said that Halloween items could be returned or exchanged within 7 days of purchase, and it hadn't even been 24 hours till I was back at the store again. At first the girl at the register said a return was fine and started the return process, but then stopped and said "wait, let me see if I can even do this return". She went to the back to call the manager, JOCELYN. She didn't even take one look at the defective mask and said that I could buy another mask, but I would have to pay for it. She said that no exchanges of an open item were allowed. How the fuck would I know the mask was defective unless I opened it? I asked her for at least store credit or to comp me for another mask since it wasn't my fault that PARTY CITY'S item was defective, but she refused. I went there for nothing, left with a stupid mask that is defective, and was out about $10 (doesn't seem like a lot but I don't have much money to spare, especially during Covid). I called the Party City customer support line and they never picked up. Also left an email and got no response. Thanks a lot for the "help", what do customer support employees get paid for then? I honestly used to like Party City and had been impressed with their selection, but this left a bad taste in my mouth. Now they're super corporate, have a shit return policy, and hire some pretty unhelpful management. They don't care about their customers. read more

I went to this location because I was close by, first time going . I wanted to buy a couple of things to surprise my friend and help her celebrate. Due to COVID-19 I wasn't sure if it was open and so I called and it was, nobody picked up the phone. It's a busy and messy time so I decided to just drive out there and see what they had for graduations. They were very low in stock which I get as it was late into the season for it, but what really got me upset was that I picked out something quick as my intention was to get out of there faster to prevent any contact with someone who might have the virus. There were 3 employees in the front and ONLY ONE was in the register , 1 was blowing up balloons and the other one went to one of the aisles not sure for what he did not seem in a hurry. The only person at the register (dyed blonde hair girl) was not fast enough and there was a long line. A lady had an issue and she was trying to help her , while there is a long line ! I don't understand why someone else couldn't have taken over with helping the lady OR opened up another register. I was in line for 20 minutes, I really wanted to leave but did not want to drive far to another party city. This is not ok, if a manager sees this please tell your employees to keep the line moving . It is not the time to be hanging out and moving slowly when you are putting more people at risk than need be . read more

Party City - Long wait in line - Party Supplies Near Me - Culver City, California

I've been to this location a few times and I've always had great customer service. I am always greeted and asked if I need assistance (employees aren't dodging me). The store is always clean - especially for being a party store, which can quickly get messy if customers are shuffling through items. There's a variety of items to choose from and although Party City may be a little on the higher price point for some items it's a great one stop shop location for all of my needs. I like this location too because there's plenty of parking. Before this location opened I would drive to the one on Sepulveda before Pico and that location was difficult to get in/out of and the parking was limited. 5 starts for customer service. read more

This store is well located, with ample, free parking. I have been a customer here since they opened approximately for corporate and personal occasions. Prices are often less than Amazon. The staff makes the shopping experience fast, friendly, efficient, affordable and enjoyable. Erick M., Jackie and Hannah have assisted me for corporate events for 250 to family birthdays, holidays, reunions, etc. Today, Jackie reminded me of a 20% discount for $35+ minimum purchase and that helped me make the most of my budget. Please recognize and compensate employees who give excellent customer service. Thank you. read more

Customer service horrible curbside pick up does not work you call the number 310-313-0833 line is busy no one answers when you knock on the door. horrible read more

11/2/2018 Decided to go check out what was left over of their Halloween clearance section. Among a few things that I saw, I was really Interested in this animatronic scarecrow that they had. Unfortunately all the boxes were on hard to reach top shelves. Josephine who was behind the register took the time to climb a ladder to get me one of the boxes down to check it out. As she was on the ladder, she pointed out that there was two different types of animatronic scarecrows (pointing out two types is what I call being helpful). Despite that I couldn't make up my mind on which one I wanted, she allowed me to take my time and to open up both boxes to check them out. After a few minutes I finally made up my mind and was ready to check out. In my book, Josephine went above & beyond in customer service. Thank you Josephine read more

This is literally the WORST party city I've ever been too. Not only are the customer service agents rude they are slow. I bought 20 worth of balloons online. Brought them in store to get blown up with the additional 50 worth of ballons I was purchasing in store just for them to charge me AGAIN to blow them up. With an attitude at that! Terrible . read more