This business was very prompt in responding to my requests for information. The minivan that I…read morerented was very clean and reliable. Rick was great to work with. Rick even sent me pictures of the building and walking directions from the cruise port the morning of my rental. I would highly recommend renting for this business. Mahalo !!!

Rick & Des are good people to work with. They are very flexible & do their best to work with the…read morebusy travel scheduling. Thru also have a location up in Kona side. Mahalo to Hilo Sales & Rentals...!

I've been coming to Automotive Solutions for three years for Safety checks. It's convenient for me…read moreand I always have been greeted with friendly aloha. Recently I asked for a quote for body repair work since I had a series of unfortunate events self induced, affecting 4 body components. That day Kalani approached my vehicle after I told him I needed a safety check. He looked at my car and checked out each wheel... I think he was checking the brakes. All I knew was he was very thorough and attentive and respectful. I decided to ask him or Tee if they did body work and they said yes. After my safety check was completed Tee gave me a fair quote on the body work and we set a date in the near future. Kalani performed the work. It was performed timely with good communication between the owner Tee and myself. I was very impressed with the quality of work, attention to detail, and the obvious pleasure and pride that Kalani takes in his work. If you're interested in feeling welcomed and respected and cared for please choose Automotive Solutions where Tee, the owner and Kalani and Makana can provide service with a smile. All the best to this team.

There isn't a automotive repair shop where I feel more valued as a customer better yet a friend…read morethan here. No matter the time of day, Tee and the crew have always made time to assist me in any automotive solution. The service has improved dramatically in comparison to previous owners years ago and it has truly been a blessing for this community. It is hard to come by great service let alone amazing people still in town. I've come to Tee for services as small as safety checks to control arm replacements and my vehicles run like butter on a hot knife! There is no other automotive repair shop I'd rather go to than here. I highly recommend! Mahalo Tee and crew!

They will get the work done and all fixed, also decent at diagnosing ($120)…read more it's just the time it takes and lack of updates.. Don't expect your car to be done same day, or even after a few days, granted it might take a little extra time for them to purchase and wait for parts needed I wouldn't take your car there near the end of the week because they're closed Sat-Sun. Sometimes (at least in my experiences) they won't call you throughout the day or before they close shop to update you how your car is doing etc I guess if you don't mind waiting or not getting updates you'll be fine, because like i said, they'll get the work done 6.5/10

Upon arrival from California, I quickly discovered the damage to my truck from Pasha of Hawaii…read moreshipping company. I was given a recommendation for AKM Performance to take my 1973 fully restored C10 to. They gave me the red carpet treatment including picking my truck up from storage, repairing it, and having it ready when I flew back over from Ohua. Awesome customer service and quality work. Engine has been overhauled and ignition replaced from the ignition being left on. Top notch beyond customer service. Even though I had just moved from California I was treated like I had lived in Hilo my whole life. If the truck ever needs anything else it's back on the ship too AKM Performance.

Although I did purchase a vehicle here. I do not recommend it…read more A week after leaving the dealership, I was getting calls and emails about paperwork I had already signed in office, They had asked me to send in my paystubs again, I was getting messages from the company so regularly it wasn't professional. Later on I had decided to cancel my warranty and it seems like that angered them as it was actually very difficult to do on their end. I was connected to three people who didn't want to cancel it. From there it felt that they had animosity towards my partner and I. I had thought they were a good option as they seemed like a good in between for cars however they showed their true colors and it was very disappointing to realize. Still have not gotten my registration after 4 months they have continued to ignore my calls and emails putting my family in jeopardy.

Purchasing a vehicle is not a problem as Sales Department will provide you all their attention to…read morecomplete that sale. For the Service Department, that is a whole different story. One out of my many experience that's been an issue and still an on-going issue, is the engine light that continues to light-up, before and after receiving a new engine. That new engine with no charge, is due to a recall on my 2020 Ford EcoSport. I had to reach out to Ford on Facebook, called the Ford Corporate office and the Ford Recall Department for the Service Department at Orchid Isle Ford in Hilo to actually do something about it. This was back in the summertime of 2025, that I communicated with their on/off Service Department Manager M.E and only then, did she really pay attention to my issue. Prior to that, the engine light and wrench light kept popping up. Anyone would think that when a diagnosis is completed and you are told what the problem is, along with the charged amount, your car would be fixed right away. In my case, I had Ford fix the so-called issue, paid a high price for that, only to have the engine light show-up again a few days later. Called Ford, explained what happened and took my car back in. Same service received and was informed they don't know what the issue is but bring it back when the light pops up again. So, I took it back again, this time they explained after the diagnosis, they found what was wrong with it. This is all within 2 weeks, yet they wanted me to pay a ridiculous, high amount out-of-pocket to have it fixed...and guess what? After Ford so-called fixed it, I paid and picked up the car, the engine light is back on again. Throughout all the contacts with Ford during this time, I kept mentioning and asking if this issue was related to the 2020 EcoSport recall, same reply-no. However, they finally said after the fourth or time in a row that my car was taken in, diagnosed, so-called fixed, and my research of reaching out to others at Ford for help (listed above: Ford Recall Dept, Ford Facebook Page & Ford Corporate) to bring it in due to the recall. How disturbing and unprofessional is that? The car was in the shop from June through December 2025. We had to find someone to tow it there ourselves because they did not hear back from their tow company or service. Again, Orchid Isle Ford Service Manager Mary, acted quickly due to my email with the help from others. The issue did not stop there, no it didn't. When the new engine was replaced and we had the vehicle back, a few days later, the engine light is back again! This is unbelievable! Of course, I emailed Mary to inform her of this and that there was also a leak! I took photos and emailed her. At first, I thought it was just the rain, but when the concrete in the garage dried up, there was still the stains from the leak. The last email reply I received from here was in January 2026. Yet, I find it strange when she asked me which social media did, I reach out to, regarding the car issues. I told her Facebook & Ford Corporate site; she thought it was the Orchid Isle Ford as nothing was coming through to her. Strange because my emails are sent directly to her. I was also informed by one of the workers there, that Mary is busy and has a lot to deal with. So, I gave them some time as a loyal customer and trusted that she will do her part as a professional worker to look into that matter. It's been 3 months since, that's been a long enough time to look into it and take care of some other things in her busy schedule. There is still the engine light and leak issue. Throughout the whole waiting period, I received many feedback and advice from friends, family and other technicians from different Auto Service Shops and Dealerships. One said the leak is from the transmission and to have Ford look into it as they should. I emailed Mary, addressing the 3 months of waiting for her reply and still, the engine light issue. I also emailed Orchid Isle Ford directly and an email was sent to the CEO of the Steve Marshall Group, requesting help. Thankfully, Reyn, the Service Technician Manager called back and scheduled for a drop of today, April 30, 2026. He was genuine over the phone, very caring and professional. When I dropped off the car this morning at Orchid Isle Service Department, the advisor took the information I provided on my conversation with Reyn, then said, I will not charge you for the diagnosis, but there will be a charge for the transmission service. Wow! In my mind, the question was, Ford will charge me for the transmission service, which that issue only appeared after your service department installed the new engine? I replied, Reyn said he will look at it and go from there. So...I am praying that I will receive honesty, professionalism and care with today's service. Wish us luck!

Conen's assisted with delivering equipment to the Hilo Base Facility for the Gemini Observatory…read more They exceeded my expectations, and their strong reputation for reliability is well deserved.

Conens Freight located in Hilo, was hired to transport my $26,000 Quonset hut. Initially I was told…read moreby Nicole, a representative of Conens Freight that I would be given notice prior to scheduled delivery date. Problems incurred in dealing with Conens Freight: Neglected to notify me of shipment delivery. On one of my numerous phone calls trying to confirm a delivery date I was told the shipment is being delivered that day. With such short notice I had to make arrangement for my business, contact two individuals I had hired to assist with the unloading and rush to the location about a hour drive away. After rushing to the location I waited until 3pm along with the 2-individuals I hired for the delivery driver to arrive. Using a forklift to move the pallet from the truck to the site the pallet fell off forklift and landed on its side. Major damage to one of the panels on the pallet was obvious. At that point the driver should have contacted the office, but instead he wanted me to sign a release that the shipment was received, then rushed off site. I did note on the form I signed that it fell off forklift causing damage to my shipment. As requested I submitted photos to Eula in the claims department showing the forklift driver, the pallet dropped on its side and the damage caused. I was told I would have to pay for delivery prior to any claim being filed. After paying for deliver, submitting the photos and filing a claim no one from Conens Freight will respond to my calls regarding the status of that claim caused by their forklift drivers negligence. I feel as if I am being ghosted.

Got my car towed fast and was very friendly! I will definitely recommend them to others as he was…read morevery professional.

GEICO called them for me for a jumpstart. It took them an HOUR AND A HALF to arrive. Unacceptable.read more

Amazing service....before, during ordering and after for the installation! These guys rock! Full…read moreof info, fair and pointed me in the best direction for my needs ( running boards for new truck). A few days after the order was placed, I received a call from the office. They had received the shipping tracking number and knew my boards were on the way. They wanted to schedule the install before the shipment arrived so I wouldn't have to wait. You don't get THAT kind of service very often!!! On installation day, I dropped my truck off and the gave me a time estimate. Right on time, they called to tell me it was ready for pick up. Great job, work wonderfully..... couldn't ask for better! Fun guys, joking around AND getting the job done. The kind of place I would LOVE to work at! Great job fellas!!!

smooth service. friendly staff and good communication! definitely would recommend! they really take…read morecare of you as if you were family!

Great service, called made a same day apt for safety check. Smooth efficient. The service was…read moreexcellent. If you know you know.

They did my 2026 annual auto inspection. Excellent service and helpful customer service. Just wish…read morethis garage did other required service on Volkswagen cars as well. Yes, I highly recommend this business.