Nothing special. You can get a hamburger or sausage anywhere. This place has had me and our 11 friends coming back for 12 years because of a young lady named Shannon. Shannon is not only a waitress...she is your friend, daughter, sister... best friend. She is bubbly, cute, sweet, kind, adorable...a breath of fresh air. Day in day out this young lady has a smile. She works 6 days a week...she makes everyone FEEL SPECIAL AND HAPPY just by being next to her. No matter what the day brings Shannon is like a beacon in the dark. Always a big smile, a warm hug and sunshine. She is the reason that keeps most of us coming in. We found out that the owner Stephanie fired Shannon while this young lady was out on maternity leave. When this news got out to our group of 10...we decided that the very reason we came in...was not the lacklustre food...it was the absolute RAY OF LIGHT that beemed at us everyday when we sat down. Shannon was the very backbone of this establishment. Our group of 10 will NEVER be back . When more and more of your customers find out what happened...I assume they will not be back either. BAD BUSINESS! read more

I love Passkey sausage sandwiches and have had them for 45 years. I really miss the original Passkey on Abriendo and have been going to the one on Highway 50. This was my first time to the Pueblo West Passkey and while I love the option of the Giant I must say I felt my sausage was a bit undercooked. It did not have the crispy edges I am used too. The bread was amazingly soft for a dinner time meal. The fries didn't seem as good as other Passkeys as well. Service was outstanding. read more

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We loved their sausage sandwich! So tasty and delicious. Definitely will be stopping when passing through again and again! Highly recommend giving them a try! Glad we did! read more

I love Pass Key, but when you call to order a to-go at 7:20pm on a Saturday night and they don't answer that makes no sense. I called 6 times and they started sending the call to voicemail. By the time put in all those calls the business could have made my order and made $40. I guess they don't want the business. Very frustrating when many of these restaurants in P West close early and there aren't many options. read more

The food was ok but the service was fantastic! Really she was great! Quiet little place with a nice patio for a pretty day. The food was quickly prepared especially considering we had a group of nine. The portions were fairly small but it wasn't bad. Nothing spectacular for sure and it definitely needed some seasoning or at least some salt! Personally, not a favorite. read more

My favorite I started going to Passkey in 1955 abd since then the Pagano family maintained their Italian family tradition in tasty food. I now live in Colorado Springs and drive down for lunch or dinner and enjoy a meal with my brother Gary and Karen and sometimes i bring my friends from Colorado Springs to experience the Italian culture and dining. Stephen Amella read more

We have been going here for years. The food is always great and the employees are always super nice.

Food is fresh and delicious! Service with a smile! One of our favorite foods The Passkey Special! Love it!

If you want a good Pass Key go to the one on Hwy 50 or the one on Northern . They should change their name to something else . Tried getting take out three times , all not worth it. Twice the sausage was dry and overcooked . The third time I think they had a leftover sandwich from the night before . The bread was hard , it was just bad in so many ways. The other thing that really bugs me when you pick up your food they ask you to tip the cooks , who does that? There are way better places to get a sausage sandwich ! Don't wast your time on this place. The place on Hwy 50 is good if you're on the north side the place on Northern Ave. is good if your on the Southside. read more

Great food here! Terrific service. Nice casual ambiance. Strange name for a restaurant but, don't let that stop you. The food is great! I really love the garlic bread!! read more

Highly recommend this place! Their sausage for the sandwiches is made by them and is very good, appetizers are made in house and you can tell, very tasty and well made! Don't be deceived by the small place, there are some BIG flavors to be found here! read more

Hometown tradition! Always great service and the "super" never disappoints. The quality of the food is always consistent.

Absolute best grinders I've had and keep going back to. Other things on the menu too, but the Pass Key Special is a Pueblo staple that's been around forever for good reason. Also try the patty melt or grilled cheese for kids (granddaughter loves it) or funnel-cake fries for dessert. Service its always good, friendly, like most family owned restaurants. Clean and light atmosphere. read more

Worst cheese bacon burger I've ever had. Meat was dry & very much overcooked. Only had shredded lettuce & mayo on it!! Not impressed with service because server told me they had very good burgers. LOL!! Obviously never had a good burger before. Place was clean as far as I could see. Nothing to brag about. read more

Amazing place always great service love the supers. Family owned and operated as well

This restaurant brings back very good memories for me and my family - my mother grew up with pass key as the family GO TO spot as she and her 8 sisters and brother grew up in the 60's and now I call it my go to in this decade . This restaurant has the most famous and favorite sandwich - the passkey special . Need I say more and today myself and my parents are there and Sean was the cook and out meal was sooooo good we will most likely go back tomorrow . I live in Los Angeles and I always go to PassKey and I will pass this iconic restaurant to my kids and I hope they bring there kids here too . read more

Delicious grub and top-notch service! The vibe is laid-back and easygoing. My daughter's favorite food in town : )

This was our first time going to a Pass Key restaurant, and we loved it. Our waitress was excellent -- friendly, attentive, and did her job well. The cooks were young guys, but again, they did their jobs with excellence. The meals we ordered were done perfectly. The grinder and the hamburger were very good, as were the french fries. We splurged and got an order of onion rings, and we loved them! Definitely we will be back! read more

When my family and I visited my wife's hometown Pueblo West last summer she told me we had to try Pass Key, she hyped it up pretty well so I was shocked when it blew my expectations out of the water. The Super is easily one of the best sandwiches I've ever had, especially with the chili strips and some of their excellent green chili to dip it in. We moved here 4 months ago and Pass Key is my favorite local restaurant. The staff is always friendly and the food is always hot and delicious. read more

if I could give zero stars I would these people are so rude one day I walked in there and the girl was licking her fingers after eating something grabs the silverware and then hands me my bag of food every time I went in there these people have been rude to me. I would never buy food from them ever again they don't deserve anyone service acting like that read more

It had been way too long since our last trip to Pass Key. We were quickly reminded how good it was and what we'd been missing. Everything we ordered was fantastic- The Super, spaghetti x2, kids chicken tenders, onion rings, salads- *chefs kiss all around* Keep up the great work!! read more

First and foremost the reputation of the hometown hot spot preceded itself, which will undoubtedly be the case for most non-Puebloans. I was educated about everything from the rich history of the Pagano family, to the local ingredients (just in case you were wondering, they get their infamous Italian sausage from Franks Meat Market in Blende). Passkey is an institution, it is the on of the crowned-jewels of Pueblo, CO...that tends to build up a huge amount of expectation and anticipation. So how you ask was the food? Well, because of everything previously written I will affirm it is one of the things should and must experience for yourself. The italian sausage sandwiches served with a pepperoncini and a side of pride is definitely worth more than the $10 you'll pay for a big ole piece of hometown comfort food. read more

Pass Key Pueblo West Restaurant - Sandwiches Near Me - Pueblo West, Colorado

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Love a Passkey special! They also have really good fries. The ladies who work the lunch shift are always so friendly and the food comes out quickly and consistently every time. read more

What an absolute must try place. If you're into hole in the wall joints this is the place for you. I let the young lady working the front order for me and she recommended a chicken sandwich they have. I don't remember the name of it but wow am I impressed. The chicken was amazing, I also ordered chicken strips for my dog and they were amazing as well. Great quality, great customer service, great experience! Thank you friendly staff for making a tired traveler feel welcome and have an amazing meal. read more

I have eaten at all the pass key locations for many years but will never eat at the pueblo west location again. We came here on a Saturday around noon to celebrate an early mothers day lunch with my family. We all ordered the specials with fries. The food took a long time to come out but that wasn't a big deal. The problem was the food was terrible. bread was very thick and dry Sausage patties were paper thin and overcooked. When we complained to our waitress she said.. "Schusters makes the bread so that's not our fault", she also said "the sausage patties are made weekly and sometimes they come out thin and sometimes thick, sometimes with seasoning and sometimes the seasoning doesnt get mixed in very well" I couldn't believe that the restaurant knows there are issues with their food but doesn't care to fix it. When I asked for a manager to voice my complaints she said she was the manager. I asked if there was an owner i could speak with she said "no, but you can leave a review on yelp because the owner reads the reviews." Until people stop coming to this restaurant that doesn't care about its customers they won't fix the problems. You are better off driving into pueblo to eat at one of the pass key restaurants that does food right. read more

Great Italian sausage sandwich! After a long morning fishing, this was a great treat leaving Pueblo!

Amazing Pueblo tradition right here. Super friendly, fast service. Great Food as expected from Passkey

It has been a few years since I have had Pueblo, Colorado's famous Pass Key sandwiches and it is still my favorite. I always brag about how delicious their "Pass Key Special" is and how much I miss eating it! The sandwich is simple yet yummy. It is, after all, a "Pueblo Tradition" The fries are thick, soft, and not too greasy or salty. They also garish the dish with a huge banana pepper that is tangy which compliments the meal. The portion sizes are huge for the price as well. Definitely a good deal and you will not leave hungry! The staff is always very friendly, attentive, and fun. Never rude nor do they make you feel rushed. Pass Key will always be my first choice when going out to lunch or dinner. read more

Pass Key Pueblo West Restaurant - The "Hungry Man Burger" - Sandwiches Near Me - Pueblo West, Colorado

Excellent service, great food, amazing cook! Owners always make you feel at home. Stop in. You won't be disappointed.

I'm gluten free and currently reintroducing gluten into my diet, let me tell you that they make THE BEST BACON BURGER I've ever had in my life, and that's a lot coming from me, the service is awesome because they treat you like family and the food is very reasonably priced!!! I'm in love read more

I don't get it. Gross. This is not my cup of tea. The place is dirty and the staff is very inattentive. I was told this is a pueblo tradition. If my attendance and sandwich was the norm then I just do not get it. It was a very unpleasant experience and I will never return. I have a palate and fine taste. That does not mean I am snobbish. This was offensive and foul. read more

This place is a nice little hidden gem. I am new to Pueblo so I'm used to Chicago restaurants. So keep this in mind! I was staying at the hotel next day and arrived on a Sunday when they were closed. I thought it was a closed business so I was delighted the next day when I saw it was open. I called in my order of a BLT with fries. They said I'd be ready in 15 minutes. When I got there, the cooks were just finishing my order. It was cheap, under $8 and tasted awesome. The service was good and the employees very friendly. I was a fan of the fact that it was a normal portion size. In Illinois, you always get too much food when ordering somewhere. I was happy with my meal, not too much and the fries were great! I'd definitely order from here again if I was in the area! I would also stay and eat inside this time. They also have a tiny bar and looked like they serve bottles beer. Cool tiny place with just the simple necessities! read more

The grinder. Its awesome. And those fries...they are dang tasty Great customer service read more

We've eaten here almost a dozen times and we have yet to receive bad service. My wife, my kid, and I can all agree on this place, which is pretty much unheard of. This location is especially good because they have a better selection than the Passkeys in town, which is good for the family since I always get the Special with swiss. The rest of their food is pretty good too though, or at least that's what I've heard. read more

Pass Key Pueblo West Restaurant - The dining room - Sandwiches Near Me - Pueblo West, Colorado

Warm customer service, amazing food. If you're passing through Pueblo and don't stop here - you're making a mistake.

Meatball sandwich bread was microwaved & chewy. Glad they use a real cheese, like Provolone. Can't stand it when restaurants use American cheese. read more

It was ok but definitely not coming back. Thick dry bread, thin overcooked patties, fries was kinda burnt. Manager was rude we told her what's the problem nicely but she sounded like they can't do anything about it. read more

Awful customer service. Fries were burned. Made to feel like you are a bother for asking for refills. Grinder was dry. I usually go to the Passkey on Hywy 50 but we had an appointment. Yuk next time we will wait to eat after the appointment, and go where they can cook and have great customer service. read more

I don't know what all the fuss is! Heard about this place from a friend. Went for their famous sausage sandwich. Not much flavor and there is just way too much cheese. Most of the cheese ran off the sandwich and was in the bottom of the basket. At least the fries were fresh. If you are going to drive out to Pueblo to see what all the fuss is, save your gas! I won't return. I gave it one star for the fact that it was hot. Thanks but no thanks! read more

Came to Pueblo to visit a friend and found this surprisingly good small restaurant. My friend and I got 2 Italian sausage sandwiches with fries to go. Service was great while we were waiting. The guy was genuine and funny. Aside from that, mustard and the peppers with the sandwiches was a great combination. Probably one of the best local restaurants I've ever been to. read more