Tried to get a quote and it was like pulling teeth. Was ignored all day via text and call. We were under the impression he would be meeting us at our house and never showed. Stayed home waiting and waiting for him to show up. He couldn't even send a text to let me know what's going on. After posting this review he finally relied enraged of course! Can't believe it took a bad yelp review for him to finally respond to me. HORRIBLE. Do not do business with this man. What a horrible way to conduct business. RESPONSE TO OWNER: I called you the week before informing you I had a dr. Apt on Monday and you told me to call you after so you could swing by. I did nothing wrong but wonder when you were going to show up due to the lack of communication on your part. Then telling me you were going to let every pool contractor know about me and to not do business with me. That was so far out of line. read more

Passick Pools - Pool & Hot Tub Service Near Me

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Mr Passick did a great job on installation, on time as promised and on budget. We really love the new equipment and we're glad Passick Pools could help us choose the best system as well as take care of all the complicated details throughout the installation process! I can definitely recommend contacting Passick Pools for an estimate and finding out how they can improve your existing pool or start you out with a whole new pool. read more

The owner Dustin has been a lifesaver for troubleshooting our pool heater issue and spa light. He goes over and above for customers and responds in a timely matter. I would highly recommend his company for any pool cleaning for issues. Very professional!! read more

Dustin, the owner, returned my call almost immediately. He was at my home to fix my Pentair pool pump in 30 minutes! He was professional, efficient, knowledgeable and very personable. The repair was completed very quickly. If I could give him a 10 I would! I recommend him highly. Thank you Dustin! You made my day! read more

I have had a lot of pool companies throughout the years but this has been my favorite. I have called a million times with questions and I always get fast answers and help with my issues. If you want things done right ! This is the company!! read more

Dustin serviced our Pentair system and helped my husband understand and correct the settings on his phone. He had to come to our house twice because after the first visit, the spa would not work correctly. He came back again at the scheduled time and adjusted the problem and did not charge us again for his service. The spa is now running perfectly and Dustin will now be the person we call to service the pool and spa. He is one of the only people in our area who is familiar with the Pentair system and can service it. We appreciate him and recommend him. read more

Dustin and Liz are great. I have had Dustin fix many of my pools. He is the best. Now he is doing shotcrete he will also continue to kill it. read more

Dustin was very prompt and knowledgeable in servicing our Pentair pool heater. He found the problem immediately and fixed it right away. A second problem arose and he was there quickly and able to diagnose it immediately. He is very professional and we look forward to using him in the future for any servicing needs! read more

We absolutely love our pool! Working with the Passick's was a great experience. The pool building process can be stressful but Liz and Dustin helped navigate us though the process. We love the finished product! Our pool is beautiful! The quietly is unmatched. I would highly recommended Passick Pools read more

Dustin was absolutely fabulous. He diagnosed our problem over the phone and when he came out he was exactly right. He is extremely professional, clean and efficient, right on time. We will use him any time we have an issue. It's so nice to have someone like this in our big city who actually cares and does a great job the right way the first time. J. Miller read more

Where do I begin... for those of you looking to build a pool in Las Vegas, do yourselves a favor and check the Nevada Contractors Board before hiring this degenerate. If I could give Dustin Passick 0 stars for both his shoddy work ethic (or lack thereof) and his immoral behavior, I would. We made the mistake of hiring Passick Pools to build our pool last year. We should have known from inception that it was a mistake when he started digging up our yard prior to having a signed contract and then when he finally did show up with a contract it somehow was a higher price than agreed upon. Not only did he fail to complete the project on time, he didn't complete it at all! He didn't provide what was in his contract which does not have the proper verbiage required for a Nevada contract, and what was completed was installed by unlicensed subcontractors, who sued him in Small Claims Court for non payment. After we filed a complaint with the Contractors Board, he thought he would be clever and file an unlawful lien against our home. He then hired some ambulance chaser to file a breach of contract suit against us in Justice Court. Breach of contract?!? Passick Pools is in breach of contract, not us. Do yourselves a favor and run from this clown. read more

Passick Pools does great work. Dustin is very professional, knowledgeable and personable. He responded to my service complaint in a timely manner. Diagnosed the issue quickly and had a plan for repair. I would highly recommend Passick Pools to any looking for service or repair work. Thanks Dustin! read more

I am very impressed with how quickly Passick Pools responded to my call to fix/address my pump that was not working. The pump was under warranty but within an hour Dustin came out and replaced the part that was not working. Lightning FAST. That type of service rarely happens anymore and I would definitely use them again for any pool needs! read more

I chose 1 star because zero wasn't an option. This company was sent a work order from Pentair to fix my pool pump under warranty. I was told by pentair that someone would be contacting me with in 72 hours after the claim was made. This did not happen. I had to call them. I spoke with a man on Tuesday that seemed familiar with my work order and stated he was waiting for the part from pentair and if he didn't receive it by Wednesday then he would go buy the part and get it fixed ASAP being this was my only pump. So I'm thinking ok awesome I will have my pool up and running soon. Wednesday went by and never heard from him. My husband then called and he gave him the same BS of I'm still waiting on the part and will call us back. Never heard from him. It is now Thursday and has been a full 7 days of our pool not running. Now mind you he is now ignoring both mine and my husbands calls. We called pentair again and they attempted to make contact with him. He did not answer their call either. Pentair also told us that nothing has been ordered from Passick Pools to fix our pump. They haven't been out to inspect the pump and find out what's wrong with it. It is now Friday and 8 days of stagnant water. We called pentair again, they attempted to call him again. No answer. They assigned the work order to another company which we hope we have better luck with. Anyone looking to use this company for pool services should look elsewhere. I get we aren't paying customers for pool services but they also signed up with pentair as an authorized repair center. So they should treat every customer with respect and not lie to them. read more

I appreciate the work he did for my friend and the pool looks awesome. My friend had many nightmare experiences with other companies prior to Passick coming out. Thank you Passick read more

It won't let me write a review with zero stars, so I'm forced to give Passick Pools a one star, but know, if you're considering this contractor don't expect more than a quarter star performance. The complaints are far too numerous to go into any depth, so here's the condensed list: tried to inflate agreed upon price in contract, use improper engineering plans, underhanded deals with inspectors, substandard construction materials, failure to complete contract, unlicensed "sub-contractors", failure to complete project in contracted time frame, lack of general knowledge of construction, lack of specific knowledge in pool construction, absolutely no oversight of subs as GC, unable to properly plan/order materials, incapable of effectively organizing/coordinating subs, failure to comply with manufacturers recommended installation practices, failure to comply with State Contractors Board code of ethics and general business practices, warranty isn't worth the paper it's printed on, ..... and the list goes on. Don't take my rant as gospel, research the Contractor Board and Justice Court cases for yourself, wish I would have!!!! read more