Mislead you on insurance billing. Overall poor experience and overpriced. There are so many better…read moreoptions in Austin for a PCP, do not go here.

I believe I was seen by Natalia. She did Through exam and…read moredidn't make me feel like I was rushing her when I asked some extra questions at the end. I appreciated all the perspectives she presented about some tests and cared about preventive measures as well n gave referrals along the way.

The most outstanding staff and facilities I've seen in a hospital as an Austin area native. We are…read moreso grateful for their L&D which is incredible and highly competent. Lakeway needs BSW here. We delivered our first son 10 months ago here and they were amazing. We plan to have our next children here. I've been present in other births at other Austin area hospitals and nothing compares to the care and quality at BSW Lakeway L&D. It's like they recruited the best nurses in central Texas. I can go on to say that their ICU is also amazing. About 13 months ago we said goodbye to my grandma there at the age of 94. They were so wonderful making her comfortable with her final breaths and so gracious to us while we said goodbye. Great bedside manner. Highly recommend this hospital all around.

Unfortunately, I've been to this location more times than I would have ever cared to over the…read moreyears. There's the main hospital which is quite large, and across the drive is a tall building that houses all of the specialty clinic offices (i.e., cardiology, obgyn, colorectal surgeon, GIs, etc). A complete renovation of the interior was completed during Covid when the clinics were closed. It's all bright, shiny and new, and now all the check in counters are on each side of a very wide long hallway on every floor. I really like all of the physicians and NPs that I see. It has taken me over six years to build my medical team and several of them are part of BSW. My favorite by far is my cardiologist. My least "dreaded" appointment to attend. Would be five stars, but a few things to note: like a few others have said, scheduling can be a bit of a nightmare at times. There's a central line you must call if you are unable to schedule through your patient portal (which is most often the case). I really wish I had the ability to contact each physician's office separately to speak to the schedulers who I personally know. And yes, some specialists are booked months out, sometimes into the following year. The specialty clinics appear to be understaffed. The parking garage is also not very convenient. It is located a little far away, and is not idea for someone with limited mobility. I have an inpatient procedure coming in the future, so I will be able to give an updated review of my experience at that time. Wish me luck!

Exceptional urgent care service, they take appointments and insurance! Really helped me when I was…read moresuffering from Covid. They tested me for flu and Covid and once I tested positive for Covid they set me up with several meds that gave me almost immediate relief once I returned home. It felt like I'd swallows a thousand razor blades followed by a cup of habanero juice, the pain was so severe. They prescribed me a nice throat numbing rinse which helped. We've been back for other issues when our GP can't see us quickly. Highly recommend.

I had an amazing experience here with a Urinary Tract Infection. Called and made a same day…read moreappointment getting in just an hour after my call, when I arrived the receptionist was kind and knowledgeable, my visit was fully covered by insurance, the PA and doctor were both SO kind and accommodated my prescription preferences and even went above and beyond to complete additional testing. I'll be a regular patient here.

Dr. Desirredi was very unprofessional to me. I came in with hematuria and he did not discuss…read moreanything about what causes it. He also would not let me explain my concerns. Such as I was in the ER in 2025 and had hematuria. The ER doctor did not mention to me that I should follow up on the hematuria. That was in 2025. During this visit at the ER I did have a CT scan which came back normal. Dr. Desirrei pointed out my CT scan was normal. That was one year ago. During my visit he failed to let me discuss my concerns. I spent less than 10 minutes in his office. He said that I will have to have a cystoscopy. That was it. I will not be using him as my urologist especially having to have a procedure. Poor bedside manner.

Don't use them ....you will regret it !!! Unprofessional…read morestaff ..uncaring attitude.. Answering service hung up on me when trying to reach an after hour doctor ‍

Do NOT go to this guy! Biggest mistake of my life. He flat-out lied to me about the seriousness of…read moremy injury. I went to see him for pain and limited movement in my left shoulder. Although he was not friendly and I could tell he did not give a crap about me outside of my injury, I was impressed with his years of experience and his practice seemed well run, so I trusted him. While reviewing my MRI images, he told me I had a bad rotator cuff tear. He later told my wife and me, minutes before surgery, that I had a 75% rotator cuff tear. After the surgery, I found the MRI written summary, and the first sentence read, "No rotator cuff tear." The report repeated this 2 more times in the following paragraphs. I copied and pasted the MRI results into ChatGPT and asked whether surgery was the best option. It said no, and that surgery should be the last option. It recommended a steroid shot for the pain, rest, and 6 weeks of P. T. Dr. Moore never mentioned anything about resting it and waiting to see if it gets better. He said surgery was the only option. This was on a Friday. I was in a lot of pain, so I agreed to surgery the following Tuesday, which, of course, was open in his schedule. I wish so badly I had gone for a second opinion. He never said anything about how horrific rotator cuff surgery is, how painful the first 3 months are, or how it takes a year to fully recover. Nothing of the sort. He gave me zero warning about what I was getting myself into. I just thought I would be back to normal in a few months. He was a jerk at each of my two follow-up visits. I'm more than 4 months post op now and my shoulder still sits an inch higher up than my right. It looks awful and even with months of PT, home stretching, and strength training, it is still a mess and still causes pain. He is cocky and has a big ego. Just look at the reviews. Although somehow, he has some 5-star reviews, his last 5-star was over 7 years ago. All the rest are 1-star.

Dr. Moore evaluated my knee and actually caused more pain than I had. The office manger failed to…read moregive me correct information about my insurance and I ended up paying for procedures that I did not want nor would have consented to if I knew the insurance would not cover their services. I do not recommend this office!

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!

Would absolutely recommend! Dr Foley and Lindsay have both been fantastic. Extremely communicative…read moreand thorough with ongoing excellent follow through. Even called to let me know they were running about 15 min late for one appt so I didn't have to rush. Dr Foley called me personally following a procedure in which I experienced slightly increased and unexpected pain. To no fault but my own body's reaction; however, he called the next day to see how I was feeling, and provided multiple ways to get ahold of him if I had any questions or increased discomfort. I'm amazed at how caring, considerate, warm and professional this office has been!

I've been using Dr. Foley for several years and he is amazing. No pain and very professional. I…read morewill make the drive to Austin just to see him.

I was misdiagnosed, I developed pneumonia! I was given an antibiotic which they refused to give me…read morewhich was NOT viral but bacterial. PA Patel gave me medication that I was allergic to which was benzonatate which caused my body into shock. Still suffering with stomach problems since.

Made an appointment online for a simple drug screening at 5:00pm, 2 whole days prior to visiting…read more I show up on time and the receptionist tells me that it's going to be THIRTY MINUTES PAST MY APPOINTMENT TIME TO PEE IN A CUP. Because they "Only have one person working in the back." And also said "I just wanted to let you know before you check in, because if you leave before it's complete, it's an automatic fail." (So I have to potentially fail a drug screening due to time constraints because your business decides not to honor their appointments?) I live about an HOUR from this location and picked it because it would coincide with me getting off work and be in time to pick up my children. IT IS ABSOLUTELY PREPOSTEROUS TO ALLOW APPOINTMENTS AND THEN NOT HAVE the appropriate staff on file. I should have been contacted and let know they had no intention on staffing properly, and I would have chosen another location better suited to me and my needs. The only saving grace of this place was the man that actually did the test. Kind soul. Never again.

Wow! What great service. Mercedes helped me book some upcoming business travel to Alabama. She was…read moreable to get me a much better deal by flying to a nearby airport rather than the very closest. Saved money. I had a professional take care of my needs where I could focus on my business. She took care of the flight, hotel and rental car! She truly is the "Mercedes of Travel." Laura S

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