Great team! Very enjoyable and fun! They know what they are doing and go through the line, in a timely manner. Newly remodeled. Looks very nice! Plenty of parking. Located at the corner of Sunrise & Greenback. You can see it from the streets. Easy to find. Professional and down to earth. Very fun and enjoyable crew. They enjoy their jobs and it shows. :) read more

Signed up for a new account because they had a $500 sign up bonus if we had a certain amount direct deposited over a certain time period. We easily hit the mark and they haven't honored it. Total bait and switch. We've been trying to get this money for months that's owed and they keep pushing it off. Called multiple times over several months and visited the branch, and nothing. I do not recommend this place, borderline criminal at this point. Shady business to say the least. There are so many respectable banks in the area, this one is certainly not. read more

Try letting your customers know when you close your branch. Then you have a terrible phone system in place that doesn't give you alternative places to go. The worst customer service EVER read more

These 5 Stars are not for the branch itself but for two absolutely OUTSTANDING employees! They would be Mike Mendoza and Stephan Martinez. NEVER have I received such kind, compassionate and in depth assistance at a bank, nor almost anywhere else. Mike started the ball rolling for me by reaching out to the "problem" employee at a Bay Area US Bank branch regarding the transfer of a trust. (I'll will be leaving my review for that bay area employee later). Mike spent quite a bit of time with me, relaying and retrieving details with that bay area branch person and even making a call to the legal department to confirm information. Next, we scheduled an appt with Stephan. The day of the appt, Stephan called me ahead of our scheduled appointment time so he could be as prepared as possible with information before I arrived. By the time I got to the CH branch, about an hour after our call, Stephan had the issue all cleared up with the other branch and we were ready to handle the paperwork!! KUDOS! Not only that, but it was clear that he was definitely more knowledgeable about trusts than person the bay area branch who would've made at least one critical mistake filling out the paperwork if Stephan hadn't caught the error and brought it to her attention. She clearly needed guidance and I am very THANKFUL for Stephan's expertise! Mike and Stephan clearly strive to provide excellent service!! A very Rare personal attribute. read more

The review is for Stephen Martinez only. He helped my sister in-law with reopening her account and depositing checks then withdrawals. My mom just died and we were going through alot. He was amazing. He helped us serveral times and I don't think I have had better service in all my years at a bank. I am 66 years old. I do not like banks as they normally don't give a shit about people. And are mostly problematic. Stephen gave Stellar service every time. And showed he actually cared. Thank you Stephen and Merry Christmas to you and your family. read more

Very Nice employees!!! Very Friendly employees !!! I was in and out less then 5 minutes. Made two Deposit to the company Account. Very Clean !!! Have a Great Amazing Powerful Beautiful Safe Glorious Rest of Your Year !!! I Roy Wassner, Approve This Five Star Review read more

Great customer service when coming to this location. The wait is usually not that long when going inside they usually have 2 reps at the counter and I have come here during lunchbreak and in the late afternoon. I love that they offer two ATMs a walk up and a drive thru. They also never give me problems when asking for empty coin rolls so I can roll my coins and bring them in, which sometimes I get problems with at another location. Or give me check registers. read more

Convenient drive-through and no complaints here, I usually go to the ATM and it's a quick in and out service. It's conveniently located near Sunrise Mall if you need to get some cash for spending as well! read more

Worst bank experience ever . I was given a fake 100$ bill and when I realized and told them the manager was super rude and mean about it and didn't even try to help me to resolve the problem. They didn't even check the cameras to see that I was right. Long story short I'm out of 100$ that I worked hard for and 2 days of stress and wasting time . I just dont want this to happen to anyone else because obviously they've been doing this to their customer and will happen again to someone else so please just check all the bills couples of times and if your not sure ask to change them . To me it was like they didn't want to help or accept that they had given out fake money. You can't even TRUST the bank anymore . I'll sue them so they cant do this to anyone else . Some one should take action . The manager doesn't deserve that position. He is not responsible or cares about his customers. This is racism and discrimination, if this incident had happened to an older white male the manager would not even question the customer and would happily help with their issue. They think just because young people are less experienced that they don't know the law!? Im so hurt and disappointed . Worst day of my life . No one should be treated like that . read more

The staff do not work with customers, but rather find excuses instead of solutions. Manners are mediocre at best.

If you want extremely bad customer service then first you want to speak to A representative named Chris. I was told by Chris that if you don't like the way we do business then you can take your business to other banks. This is the conversation I had after I spoke to Ashley and asked to speak to the branch manager. That's When Chris decided to get on the line and tell me that they have a process for accepting Money Orders and they only follow this policy and the manager does not have time to speak to me. He was rude, arrogant, and would not listen to a word I was telling him. I thought wow, where was this guy trained in customer service. To be incredibly rude and indicating that they don't care about my business. Then I finally was able to speak to Alex the branch manager, and he was more rude, condescending, and just a jerk to talk with. Then I finally realized who trained Chris. It is true, management dictates the level of customer service and at this location Alex demonstrated that he could care less about your business. This attitude goes down the line to Chris who takes his ques from Alex and neither could care less if you do business with them. Its Funny because my wife deposited the same amount of money, for the same amount from the same person 5 minutes before I did and she has access to the full amount of the money order THE NEXT DAY. I STILL DON'T HAVE ACCESS TO MONEY ORDER FUNDS 3 DAYS LATER. She banks at Chase. I am switching my account to Chase, where you get fantastic customer service and access to funds quickly and efficiently. It's funny too since I am buying a new home and am putting down 400K on a 500K house. But you can be sure I will not be banking at US bank however, I did get my per-approval done in 10 minutes and will receive my new loan from Chase bank. I definitely recommend that you never do business with this Branch at US bank but since Alex was promoted by US bank I guess they just don't care about your business either. Thus, DO NOT USE US BANK, GO TO CHASE BANK WHERE THEY REALLY WANT YOUR BUSINESS AND TAKE GREAT CARE OF YOU. read more

This is unbelievable but please bear with me...... I swear on my mother's grave that this is true and correct. I'm not a kid-I'm a 68-year-old man. I went to US Bank ATM after hours-7 PM-I put $2800 cash into the ATM. I could hear it counting my money and then the screen said take your cash. I thought "Take my cash? - What the heck?" I looked in the money slot and all of my money was balled up inside the ATM machine. ( I've mean balled up not just sitting in there) I pulled two bills out with a stick and then a door closed actually trapping a $100 bill and a $50 bill. The two bills were under the door and visible from the outside. I stood there and called the US Bank emergency line.... The employee told me they had no one available to attend to that type of situation. WHAT??...WHAT?? I told him "this place is crawling with tweakers and junkies and there's usually at least one of them sleeping there after dark" ... he said "I don't know what to tell you-We just don't have anyone to attend to that type of situation." I went to my truck, got a screwdriver and pried the little door open. Out came a 1/2" x 12" rubber band which was snapped in half. That's the band that rolls and picks up the money. After about a 1/2 hour I was able to retrieve all of my cash. Yes, it did damage to the door but I didn't see any other solution. I went in bright and early the next morning and told the manager what had happened.... The manager Alex A. said "give me a minute and I will call corporate and see what they have to say." He must've hit the emergency button because the next thing I knew I was flanked by two sheriffs. HE TRIED TO HAVE ME ARRESTED! They wouldn't. So he said in a loud voice in front of customers and employees "you are no longer a member of this bank. I'm closing your account, giving you your money back and you're not to come into U.S. Bank again." I stood there in shock and extremely embarrassed. I stood there while the teller counted out my money and put it in an envelope without even giving me a receipt. Like I said this really knocked me off my feet and I was not thinking correctly. He and his Napoleonic complex were in their glory. Everyone is looking at me and the police were still close by. I think they expected me to hurt little Alex. Karma will do that! I went back to my office. I own a small surf shop in the area. I opened up my computer to go to my accounts and print out all pertinent information- he had already closed my accounts and I could not gain access to them. Their system recognized nothing - as if I had never even been a part of their account base. I waited a couple of weeks and thought perhaps he had calmed down a little bit. I went in and said very politely "Alex I need your help to retrieve my banking records." He said "Call corporate" and then his voice went louder..... He started chastising me again in front of everyone-saying "why are you in here? You have a no trespass order ! ( I didn't at that time ) Get out of here!" I went back to my shop and went to work totally frustrated. Next thing I know.... in come two sheriffs. They apologized ....They were familiar with the situation. I asked the sheriffs to call Alex and ask him "who I needed to talk to to obtain my desired paperwork?" They said he told them that "he would have someone call me and a couple of days and that it would cost 5 to 6 hundred $$ for my desired date range.) - it's been two weeks with no contact from them. The sheriffs had me sign a no trespass order and apologized to me again. They rolled her eyes and said "sorry", "it's just a part of our job and I know you get it." I do... Sooooo The morale in that bank has been going down steadily for a few years now. Mike is the only employee that I know who carries his weight. I've been a member for over 10 years. I called corporate today and filed a formal complaint. David in Portland was very helpful - in fact he's a champion. :) ... let's see what transpires. I'm sure not holding my breath. Thanks for reading. Let the customer beware. read more

Having just had one of the most unpleasant conversations I've ever had with a US Bank employee, I feel compelled to leave a review. I spoke to Jessica, who introduced herself as a banker in hopes of resolving an issue. She proceeded to lie to me, telling me she cannot verify an account over the phone and told me I needed to come inside the branch and show her my drivers license. Listen, I understand you didn't want to help me for whatever reason but lying to a loyal customer, after I asked to speak to a manager (Alex) twice,Jessica told me to just go ahead and come in and speak to him since he is busy. How RUDE and absolutely unprofessional! Jessica, considering we have a business and personal accounts as well as multiple credit cards that we've had for over a decade with US Bank I am very tempted to change banks. I've never had this issue in the past. Most employees are always nice hence why we bank here. Perhaps this location needs some serious intervention with how their employees speak and treat customers. You DO NOT LIE about banking policies EVER. I will avoid this location at all costs. read more

Worst customer service reps ever!!! There was a me who answered my call to assist today 2/19/21, would not transfer me to management to assist with my acct! Rude attitude about if he can't help me than manager won't neither and refused to give me his name! If over the phone is this rude imagine in person! I called another branch and got my concern resolved! read more

If you are looking for a bank that supports both Personal and Business banking yet has a personal touch, that makes all of the difference in the world, I think you will LOVE US BANK. Their motto, "Five star service guarantee" and I believe every employee I have worked with truly strive to live up to that mantra. Whether you are looking for a bank to help with quick efficient on-line banking, practical tools to maximize your cash flow needs, or a bank with the ability to grow with the ebb and flow of your personal and business, I truly enjoy the support I have received from US BANK. If you go to the Citrus Heights (Sunrise Mall branch), ask for Denis Yarosh. He is GREAT! read more

I don't recommend this place for everyone in else you want money problems in many ways!They not only illegally closed my bank account and tried to charge me for there mess to had to fight to fight it an egg my bank closed and now I'm trying to get there mess up off my credit! Mind you it's all paid in full and should have never been put on my credit at all as Miss used bank account for there mess up! They need to take it off my credit thing or I'll turn them in with all the info I was given that's it's there mess up and that they had to pay me for there mess up and it's also been turned into there corporate office for it on top it it, no matter what there bs mess up needs to be taken off my credit score number so I can get a new account some where else because this shut is uncalled for an also braking the laws! I don't recommend these bank for anyone because they find any way to try to f you over even if it's illegal! And even if they say they cant take there mess up off your credit score they can! I'm to the point they will take it off my credit score for there mess up or I'll find away to take them to court and they will have more to pay! I don't even like cashing my checks here at this point because of everything they have done to me illegally and they think it's ok to mess up someone credit because of there mess up and everything! read more

We have used this bank for our small business for years. Unfortunately, their service has been terrible. It seems like we are assigned a new relationship manager every few months. They recently contacted us offering a line of credit with no fees stating it was already approved. I was told it was a done deal. Then when I wanted to use it, I was told it was a mistake. Very disappointing. When I called to complain, I was told I would be contacted by the branch manager. But this must of also been a mistake because no one ever contacted me. I do not recommend this bank for businesses. read more

They couldn't handle my needs and when a problem happened they refered me to Mitch the branch manager, who was always so busy he would tell me it would be a 30-45 min wait! Wtf? Don't bank here!! I took my money to golden one much better service! And they understand people have problems unlike here!! It's all about hidden fees and what they can get away with. So unless you don't mind people stealing your money.... read more

Customer service is rude. Especially the middle eastern woman sitting at a desk. It was completely empty when we walked in to open a bank account, she wasn't even gonna ask if we needed help. We approached her saying we wanted to open a bank account and she asked us with an attitude if we had an appointment. As if we weren't allowed to be there if we didn't. She gave us attitude from the beginning for no reason and was very unhelpful. She needs to look for another job if she's that unhappy. read more

I've heard about banking experiences this terrible, but this is the first I've witnessed myself. The bank manager was shouting to customers across the lobby "what are you here for?" "speak up!" even though nothing was stopping him from walking up to politely ask his question. The volume of speech was disturbing to customers already working with bankers. He kept announcing how overwhelmed and busy he was, "I'm multitasking; you'll all just have to wait!". But the thing is, nobody was clamoring for him. Customers were in line patiently waiting. Other customers were reading their phones in the lobby chairs. He seemed only to be declaring his own importance. Then a pair of lovely young women came in and waited behind me in line. They asked me if this was a "credit union type" of bank. I told them I wasn't sure. One of the tellers not working at an open station offered to answer their question. They were having a nice exchange about new accounts and the correct terminology for the different types of financial institutions. All of a sudden this self-important manager rolls up on them like they're committing robbery. It was violent. He shouted "GET AWAY FROM THERE! STEP AWAY RIGHT NOW." I recognized the discrimination instantly (they were black, he was white). Then the manager interrupts 'his' teller mid-sentence and talks about her in 3rd person "she's doing important things for me; she isn't dealing with you. You can tell me what you want." The girls repeat themselves and his response was to "go find a cash checking place or a Golden One". And as he ushers them out (again violently & threateningly) he says, "You ever heard of a smart phone? Use that for directions next time." Jeez! Had he just kept to himself everyone would have walked away happy and U.S. Bank might have earned 2 new customers. Poor girls-- made to feel like criminals for asking a question. Poor me and the other customers left thinking about the realities of institutional racism the rest of the day. read more

Called in employees aren't knowledgeable. Almost sounded like I was talked to as if I didn't understand the way banks are operated. Since the employee sounded like he was mocking me, I had to let him know that I also work for a bank and understand very clearly about bank policies. Branch manager was out. Assistant manager was no help. Very disappointed with the customer service level. I hope this will get the attention of the district manager. read more

Stellar service! Greeted with a smile and very quickly! Took very good care of my needs and I was asked if there were any other needs or concerns as well! Jenny was awesome! I have found a good banking home! read more

Their customer service is horrible! I recently moved to Seattle, WA. I was attempting to transfer money over from my acct with Golden 1 for a recurring draft and their routing number kept popping up as Invalid. When I called they customer service rep was extremely unhelpful. She didn't offer any other solutions. The quickest way I was going to be able to get the money in the acct would end up being one day late. I politely asked her to notate my acct advising them to not charge any overdraft fees. She said she would be happy to. When I told her about my move to Seattle she never offered or suggested that I update my address, which was the last thing on my mind as I was frantic about trying to get the money into that acct on time. Fast forward to a month later, I have $300 in overdraft fees which I only became aware of 2 days ago. When I called the branch manager to dispute this he told me there was no note on my acct and that he was not willing to aid me and my concerns in any way shape or form and that "it isn't her job to offer or suggest that I update my address". He said I was misinformed from recovery services. He did not apologize, he was rude, and very unconcerned. Do NOT bank with them. When dealing with recovery services for a second time I was told the branch manager misinformed me. We then conducted a three way call between myself, recovery, and the branch manager. He rattled off his reason as to why he "WONT" reverse fees. The recovery rep stepped in and said "so it's his discretion to reverse fees. It's not that he can't but that HES NOT WILLING TO". He then said "I'm hanging up now". Now I'm stuck with a $300 balance I am responsible for paying off. When the my acct would have only been overdrafted for a 24hr period and the money I transferred was in my acct the next day. Call me crazy but I was under the impression banks were supposed to help protect your money...not rob you. If I could give them 0 stars I would! Horrible horrible HORRIBLE customer service. read more

Poorly trained staff. Completely unwilling to provide check cashing services for non-customers. Only willing to cash a check drawn on their bank if I opened an account. You know the bank is bad when you get treated better at B of A. Do not open an account here. Look for the nearest credit union (Golden One or Safe Credit Union in this area.). read more

This is for US Bank in general. The Sunrise branch is no worse than any others. Although the tellers are friendly, we have taken CASH deposits into the bank before 5:00pm and had them not post until the next day. CASH? As a business, you would think they would try to accommodate, but they never do. They also post charges immediately but post all deposits after midnight so fees are possible for items clearing before the deposit. The corporate office has tied the hands of their employees who could possibly help reverse or adjust fees, but they are not able to do so. We are going to a credit union and taking all business with us. I would stay away from US Bank if you don't want to be "fee'd" to death. Credit unions actually pay you each month when you have multiple transactions. US Bank charges $14.95 per month, per account, just for an "analysis" fee. Add that to all of their other fees and they are simply cost prohibitive in comparison. read more