I can't say enough good things about Margaret. She truly made me feel like family and took the time to really listen to me and understand the situation I was in. I hadn't realized I had taken out a loan with a 25.9% interest rate, and after already paying on it for three months, the balance barely seemed to move. I'm so grateful that she took the time to hear me out and understand why I was trying to handle this on my own to secure a better interest rate, instead of just automatically denying me without listening. Her kindness, patience, and genuine care meant more to me than I can explain. You are very lucky to have Margaret on your team. The compassion and time she gave me truly made a difference. read more

My husband and I are faithful customers of excite credit Union and our home branch is the curtner location, the people are warm, welcoming and very helpful! From Jorge doing our business rapidly to vernice helping us with loans. Everybody including the tellers are awesome, and I stand on it! read more

Awesome banking services with an exceptional staffing. Once you enter the business you will feel welcomed.

We want to give a big shout out to Dennis del Rosario from the Blossom Hill office. He recently helped us with our banking needs. He was very patient and kept us posted while he waited for managements approval on a transaction. Thank you for the great service you provide. Happy Holidays to all the staff at Excite. Great people. read more

Do not use the ATM in Curtner drive-through! I took my money and the bank did not return in yet! It has been three working days. I have not received a call from them. I originally gave them one star Stephanie, the manager at the branch called me. She resolved the situation and did it in an expedited way thank you so much for your great understanding of the situation and quick action. I truly appreciate it. Five stars just for Stephanie the branch manager. read more

John was very helpful by proactively reaching out to me following a recurring issue I was encountering. Thoroughly professional and understanding in his approach to helping me resolve the problem. Sincerely appreciated. read more

I recently visited and had the pleasure of being assisted by Jorge. I came in wanting to open a cd account as well as having some questions about it and what kinda of rates they give. He provided exceptional customer service, displaying professionalism, patience, and a genuine willingness to help. Jorge, answered all my questions, and offered valuable advice on managing my accounts. His positive attitude, friendly demeanor, and attention to detail made the experience truly outstanding. Jorge is an asset to the bank, and I appreciate the excellent service he provides I highly recommend Jorge for all banking needs! read more

The power of how one person who actually cares and actually is concerned can truly have an effect on an entire branch imagine what we as people could do if we were like this with our neighbors and each other on a day-to-day basis I'm writing this message to take down the old review to truly thank and show good measure as a person that I reciprocate the kindness that Mrs.Dean provided. at first, I didn't believe her because other people have tried to placate me in the past, but it was insincere not her every time she has looked out for me. Called me , listened to me ,made money available for me even when I had more problems and I didn't act my best. I see it in the employees when I go to the branch the way they act things are getting better. All I can say is thank you and I'm sorry. read more

Excite Credit Union - My mom is the only person who fights for me and cares about me and the reason why I'm still alive - Banks & Credit Unions Near Me - San Jose, California

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If you are looking for a AMAZING CREDIT UNION (Curtner location), Excite credit union is your place!! My sister recently passed away, and we had to finalize her affairs. It was tough losing her and then having to close out her affairs was just exhausting. Prior to working with Excite, we worked with other banks and it was tough getting through some of their processes. Thankfully, Excite was amazing!! From the minute we walked in the door at Excite, their team was fast, efficient, very KIND, sympathetic and professional. When you lose a family member, closing out their affairs can be so tough on a family, but this team was unbelievable!!! The entire team was amazing but, my family worked closely with Maria Guzzetta( Sr. Bank Manager) and Aija Welch ( Assistant Bank Manager). My family and I would like to thank you so much for all of your help and assistance. You two are true SUPERSTARS and Excite is SO lucky to have you. We felt so taken care of and the service we received was fantastic. 10 of of 10!!!! Thank you so much and I will never forget you ladies! I hope your leadership team and your corporate office knows how special you two really are! Keep up the GREAT work and I look forward to connecting with you again! THANK YOU! THANK YOU! THANK YOU!!! Dianne read more

Mignone and Melissa from the Collections Department have been so thoughtful and helpful. I'm sure their line of work is hard to compliment. But both of these ladies were always kind, helpful, and very professional. It was nice to work with them and truly appreciate their assistance and care for my situation. read more

I have been with Excite as a customer since 2020. I have worked in banking for over 15 years. I have never felt more scammed and slapped in the face than banking here. I have on multiple occasions begged the employees even sent in a form to have my account not allow negative transactions due to fraud and I continue to be charged fees. I Called right now and I could almost cry the way the girl did not even bother to figure out why the form I sent in wasn't used And told me to do it again. I know have $600 fees within the past 2 weeks. I am seeking legal advice. this seems to cruel especially in this time. read more

Isn't easy to make business with this CU, I have been trying to make a payment to my loan and get different results each time.

Takiyah the branch manager is amazing to work with! Thank you so much for all the help. Excite credit union has gained a lifetime customer!

6 years of auto loan customer service finally over. EVERY time I had to call a customer service rep, I was always lucky enough to have someone having their worst day possible. Every rep I spoke to in 6 years was rude and had zero customer service skills. I just got off the phone and finally asked for my payoff amount to just be done with them and the representative sent an email with my payoff amount and had her name in the email. For fun, I looked her up on Facebook and her first picture is a picture of her flipping off her earring and the earring was two words: "f*** off". Super normal, but I wasn't surprised after speaking with her that this is the kind of person this credit union hires. Do yourself a favor and find anybody else to fund your auto loan. Don't believe what I'm saying? Call them and find out for yourself. read more

Great place to invest and bank with it does get really busy been banking here since day 1 area is great by the house .

I have been making deposits here for over a decade on a monthly basis on behalf of my clients to both Excite as well as branch shared deposits. After left waiting for over 20 minutes today, I was told that I cannot deposit a check from a company that I own into someone else's account. I have an account with this credit union that I have had for 50 years (since this was a General Electric employee credit union) that I will be closing as well. read more

Verenice Arreola, provided exceptional customer service! She helped me with my personal loan and refinance my vehicle. She was able to work with me. Provided great communication despite my crazy work schedule. I highly recommend her. The branch is always super clean and have never experienced any issues with staff or atm machines! I love my credit union! read more

Excite Credit Union - Mariela Sanchez, was very informative with my request for my personal loan. It was very easy, she worked with me to get approved!! - Banks & Credit Unions Near Me - San Jose, California

I went in yesterday to Excite on Curtner Ave talked to a guy named Diaz Went in for a loan was told I was denied due to child support I am currently up to date with my payments I have a J.O.B but he said they can't help anyone that owes child support. For a 1200 loan Not helpful at all I feel he did not even try to help. Maybe since it was almost closing time They're commercial is deceiving they claim to help anyone with any type of credit read more

Yes I always go to the Blossom Hill branch great service always from Dolev and Emily they are the reason i only go to this branch excellent service every time and they are both helpful and informative. read more

I've been with excite for over 5 years and my experience has been exceptional. I have worked with them for several loans includeing a car loan. The processes have been painless and fast. They are very helpful. read more

This credit Union is full of fantastic employees and they are very helpful willing to answer all you're questions in a timely manner with a big smile and and since of happiness for allowing them to earn their business!! read more

I loved this bank. Costumer service is good. I have been a member for a year and I feel secured and satisfied of their service.

My debit card has been compromised 3 times in 6 months, and it is only used at ATMs for withdrawals. Nothing else. I am well aware of vulnerabilities associated with outdoor ATMs, but I use my Chase debit card for EVERYTHING..Amazon, other online purchases, at gas stations, etc. I haven't had this happen with my Chase card in years. My choices are: go to the branch to get a card or wait 2-3 weeks to get it by mail. Yeah...2-3 weeks. I called the only number listed for Excite, and it is an 800 number that goes to a call center. THERE IS NO WAY TO REACH THE BRANCH DIRECTLY. So, I take time off work to go there on Saturday. The cashier begins our transaction in English, then suddenly starts talking in Spanish. I assume he's talking to someone else, since we had been talking in English. He just stood and stares at me. Says "I'm talking to you, and you are just on your phone." Then proceeds to say "he is used to people being bilingual." Um..wow! So after giving their standard spiel about "there's nothing they can do; just need to be careful about ATMs." Then they tell me their card printing machine is down. Remember, there is no way to reach the branch directly to verify when it might be working again. I will be looking for another credit union. This is not working out well, and is becoming much more of an inconvenience than anything else. read more

I love banning here as well as the costumer service was very good. Jerry Uribe is always helping me when I need and is very patient with me ! read more

Brutal customer service. Took like 3 months to get my money out bc of all the random holds they kept placing and spoke to 1 helpful agent out of the 9 that I talked to. Submitted 2 different account closure request forms and nothing came of them. Heard that they were "processing" the request but nothing after that both times. Finally just had to slowly transfer small parts of my account at a time (and wasn't even able to do a next day transfer without some sort of error occurring). read more

I was selling my vehicle and the buyer had a loan finance by them, Maria Guzzetta was very prompt and helpful all the way even though she did not initially helped my buyer to process the loan. We appreciate her services. read more

Friendly and helpful staff. I usually try to handle everything online or at the ATM, but going in was unavoidable yesterday. They did their best with the volume of people and the special restrictions currently in place. It sure felt weird going into a bank wearing a mask. Oh, the times are strange! Plenty of parking, but street traffic out front is congested. read more

If I can give this place 0 stars I would. They are SO unprofessional. SO much attitude even the "manager" Maria was out of line and unhelpful. Ghetto area means ghetto staff. Beware. read more

Do you need a mortgage loan? Come to Excite CU! Me and my wife were helped by great representatives that know what they're doing. Their service was outstanding, prompt response, very easy and smooth process. Bruce, Becky M, Luis, Monaka, Brandy, Jeni and Jacki were very professional. read more

It closes AT 5:00!!! PLEASE update your info my God!!! So frustrating to get to the door and a paper stuck on the window with the updated schedule, because even the door was painted with the schedule closing AT 6:00!!! Too late by then!!! read more

Excite Credit Union - Banks & Credit Unions Near Me - San Jose, California

I have always had good customer service at Excite credit union. I have been a member for over a decade, back when it was called alliance credit union. read more

Iv'e had certificates and cd's at many other banks and savings and loans. Never have I been told to jump through so many hoops to have the money that was mine be mailed to me at maturity.  This place has the poorest, most ridiculous excuse for customer service and I will never work with them again. read more

Hello first of all I just wanted to thanks EXITE CREDIT UNION for having an amazing staff just like MARIELA as a manager/loans/ ects . My visit at 265 Curtner Ave San Jose, CA 95125 United States location was amazing. it was really pleasant talking to a professional like her One of the best things was she going through all my transactions and her explaining everything was a great experience. I just wanted to thank you MARIELA for making me feel like family ,her professionalism was upstanding ,Her patience was amazing. I have three little kids they come and go everywhere and she had the patient and understanding of Dealing with them. Her vision as exite credit union manager goes beyond by providing everyone a great service and professionalism. I was actually surprised on how some of the bankers and team members approached her and asked her questions about all the difficult things and issues they had that was a blowing mind for me because shes really up to the job. Is really rare to see people like her managing every little things and every aspect on her Department Seen her getting out of her way to help others was a plus for me . I just want to really really thanks EXITE CREDIT UNION for having people like her. 265 Curtner Ave San Jose, CA 95125 United States read more

Best credit union ever. Great service and great people. Better than going to the bank.

This review is a long time coming. I have banked with this bank since I was a wee lad, about 15 to be exact! Every single person that I have met at this location is incredible! They are always very willing to help me with simple things such as a withdrawl or deposit, to something sensitive like getting a new card. They are always very fast and friendly at this location. EVERY SINGLE TIME i have come here, I actually always left a happy person. Just the other day, I went to get a new credit card because I had misplaced one, and in minutes, they went about giving me a new one. I don't even have to pay a fee to have it replaced because I have accumulated points for using my card. The system they have here works, and isn't very complicated. Overall; I am very proud to call this bank my bank, even if now I have to commute from Cupertino, the quality in service here is well worth it! Thank You Curtner Alliance, you guys ROCK! read more

This has been my credit union for the last 6 years. The customer service from the team has always been friendly and welcoming. In particular I go to Chris to assist with loan or account questions. My first loan was in 2012 on another vehicle and it went smooth. The points that stood out to me for the loan is the grace period of 10 days. If you can't make the payment on the due date, I had 10 days to make the payment and not have a penalty. Chris every loan I did, was through when explaining what the loan was and what I was signing up for. I was comfortable with my purchase and felt reassured with my loan. read more

I've been a member for many years. The staff is always very friendly and attentive. The service is fast even when making transactions for a different credit union. **I should note that currently, due to Covid, the credit union is clearing all pending deposits almost immediately. I.e. My paychecks are posting Wednesays versus my Friday payday...a notable perk! read more

I haven't been with Excite Credit Union very long, around 7 months...but every time I go into the credit union I've been very satisfied with the customer service, and I had an issue with the stimulus check and the online banking and they handled it well. Very quick to help. read more

I have been a member for many years but today they just lost one more customer. The straw that broke the camel's back: I used their bill pay service to make my car payment and the payment never arrived. I had to call to stop payment and have my funds put back into my account and they were going to CHARGE ME $29 to do that! I had to argue to get their fee waived, and when they finally did agree to waive it, the rep tried to word it like she was doing me a favor. In what universe does it seem like a good idea to charge the customer for their own bill pay service failing? By the way, I found out they use a 3rd party company to send out their bill pay checks to creditors who do not accept electronic payments. The 3rd party is located on the East Coast, and they claim no responsibility for the payment reaching your creditor once the check leaves the 3rd party. I spoke to one Alliance rep and she told me there was a guarantee that all payments sent through their bill pay service would reach the creditor, then I spoke to another Alliance rep who told me the opposite - mind you, these calls were about 45 minutes apart. Terrible customer service. They were no help at all in getting this mess sorted out. Do yourself a favor and use SCCFCU (if you are eligible) where they know how to treat people, or CEFCU which is also worlds better than Alliance. It's actually sad how far they have fallen from when I first signed up. Their customer service was amazing years ago. It's a shame. read more

I had a wonderful experience at the Curtner branch! I had misplaced my phone and my keys. I had first made a phone call and spoke to Mayra, she was able to contact the branch I was at to see if anyone had turned in a phone. She was very helpful with getting a quick response back to me! she was always very positive in a stressful situation. I went back to the curtner branch to be extra sure and met with Jess the Assistant financial Center Manger! Jess not only gave me excillent customer service but really went above and beyond to help me find my phone! I even received an update phone call reassuring me I didn't loose it there. The urgency that these ladies had to help me was incredible, and the follow up was very much appreciate! I as a member of Excite feels are very lucky to have these two ladies to work at this credit union. read more