My mom has been trusting her home to this company for a few years. Most recently we were having an…read moreissue with flushing/drainage. Tom came in with his equipment ready to solve the issue. After making his way into a very old pipe he used an electronic telescope to look into sour sewage pipe. He humored me and allowed me to watch. I can only liken it to a colonoscopy! LOL What he did find was that the issue wasn't ours! There's an issue on the city's side. This was truly money well spent! I just have to add this - I truly appreciate the honest care they have taken with my mom and her home. Being out of state you always wonder if your older parent is being taken advantage of. This I can happy say is not the case! She has used BBP and the electrician who is connect to them. I'll be making an appointment for them to do some work at my job as well. I highly recommend them :)

I had a clogged ejector / sump pump in my basement that needed servicing and my friend who is a…read moreplumber referred me to Boston Budget Plumbing. The plumber did a good job and fixed the problem quickly and the owner agreed to adjust the price down from the original quote because it went so smoothly. Appreciate it.

Excellent experience with Power Plumbing for the past 12 years. They are highly responsive and…read moredependable in showing up to provide an accurate diagnosis of the problem, and providing prompt and quality service to ensure that the problem does not reoccur. I am a homeowner with a large vintage home, have experienced a multitude of plumbing problems over the years, and have had many very negative experiences with plumbing companies prior to Power Plumbing which have resulted in extreme emotional and financial distress. Therefore, I feel very fortunate that I met and have worked with them for the past 12 years. I feel very confident in highly recommending them for any and all plumbing needs.

Power Plumbing has done all the plumbing work in my house for the last 20 years, from leaking…read morefaucets to water heater/boiler combi unit installation. They work fast and their prices are reasonable. Dave and his team are some of the best in the business.

I've been working with Chris and his team for a few years now. I've used them for regular boiler…read moremaintenance, installation and maintenance of faucets, updating some bath fixtures and a few other things. FPH&G is always really communicative, gets back to me promptly, cares about my experiences, comes when they say they will, is efficient with the work, does quality work and treats me, my family and my home with total respect. Their pricing is fair and upfront. Today, one of the associates Nick even contacted the manufacturer to get an item replaced for me under warranty and then showed me how to install it myself so that he doesn't have to come back and I can save some money. That's the kind of thing that makes me recommend Chris, Nick and FPH&G to everyone. Strongly recommend them.

This is the second time we've used Franklin Plumbing and Heating after getting very good…read morerecommendations from friends and I found excellent customer service, beginning with the owner Chris Henry who responded quickly and communicated well. He even helped with a warrantee to cover an expensive piece of the faucet and hardware we needed replaced and his pleasant crew was at our house the day after it was received, and fixed it quickly and efficiently. We give him 5 stars and would give him 10 if we could! Sue & Charlie Gravina

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

The weekend before I was scheduled to be out of town, the pipe from my bathroom radiator to the…read moredining room radiator began leaking. I called George Patey first thing Monday and was told they were booked for the week. But, they told me their plumbers were going to be in my building that morning. I should ask them to look at the job and see how much time it would take. The plumbers told me it was not a minor issue but they promised they would at least put some WD-40 on the decades-old joints to make them easier to remove. They couldn't promise anything. I had a doctor's appointment and left my door unlocked. When I returned a couple of hours later, I could tell they had been in my apartment. I was expecting that they had applied the WD-40. Instead, they had fixed the pipe! I couldn't believe it. Here's a shout out to them for going the extra mile for a customer in need. Frank Carbone Perry Street Brookline

fantastic company. very responsive to our needs…read more pleasure to work with and they come with my highest recommendation.

I was pretty close to a complete panic on Easter Sunday when my washing machine started spitting…read morelike Ole Faithful out of the drain. I have never had an issue after 26 years in my home. I did a quick search for drain clearing companies and United came up with a fantastic reviews. Here is another one of those reviews to add...David picked up the phone when I called- he asked a couple questions and said he could come out within the next couple hours. I needed to leave to go to work and said, can we do it at the end of the day? He said, absolutely, just text me when you're on your way home. He was here for quite a while trying to troubleshoot a very old connection. He never gave up, figured it out and had the flowing going where it should be! He even helped me hook up my washing machine hose. 5 stars is not enough! Great guy, great service, great company.

David was professional, prompt and knew exactly how to fix the problem. Highly recommend!read more

UPDATE: A few hours after writing this we LOST ALL HEAT DURING A BLIZZARD. No power interruptions,…read moreit is THE SYSTEM NOT WORKING YET AGAIN. Called only to be told we'd get NO help or support for two days. Our entire house is only around 55 degrees now and we can't safely leave. DO NOT USE THIS COMPANY. I am so unbelievably upset. We called Friday asking for help and now here we are, heatless with two kids home during a blizzard. ----------------------------------- I waited a long time to write this review because we gave SumZero many opportunities to correct ongoing issues that have existed since day one of installation (a few years back). Unfortunately, we continue to have persistent problems with both heating and cooling. We have two young kids and at this point it is unacceptable these issues haven't been resolved. In the summer, our back room with vaulted ceilings is consistently 5+ degrees warmer than the rest of the house. In the winter, that same room is always about 5 degrees colder. The main living areas also had issues for the first few years, struggling to maintain temperature in the summer and leaving the house humid and unable to hold the thermostat setting some days. After extensive back-and-forth, SumZero ultimately replaced the entire outdoor unit, stating we must have received a "lemon." That replacement was installed this past summer, yet the temperature imbalance in our back living room remains unchanged this winter. Separately, we were provided a mini-split for our partial basement living room. That unit is unreliable and often does not work at night. The settings are correct, we have tried power cycling and resetting the breaker, and it still works only intermittently. It has been set to 68°F for days, yet the room is currently 56°F with no warm air blowing, despite the unit being on. My husband and I have contacted SumZero countless times over multiple seasons and years. Even after replacing major equipment, we still do not have a system that can adequately heat and cool our home as promised. The heat pump system installed through MassSave has never performed adequately in the years since installation. I understand that some older heat pumps can struggle in extreme conditions, but high-efficiency systems (like one we should have received via MassSave rebate with SumZero) should be able to handle New England winters and hot, humid summers., from my research. Ours cannot do either consistently. At this point, we are exhausted from having to address these issues every few months. While the customer service representatives and technicians are polite, no one has been able to properly fix the system. I strongly recommend going with another company if you want to avoid a long-term headache. Photos show mini split remote temp set to 68 but room thermostat shows 56, this is a common occurrence. Other photo shows main house ecobee (new thermostat for heat pump unit) set to 70 (has been set to this for months) but it's only at 65 in reality and continues to go down. The back room with vaulted ceilings thermostat currently reads 59 even though it should be at 70.

Great company! Honest people and fair prices…read more If you're anything like me, you hate shoddy work, and in the home remodeling industry, there's a lot of that. I would rather pay a premium to ensure it is done right and the quality is there. SumZero does that and more. We called, and within a day, they sent one of their experts, Raphael G., to quote us for ductless mini-splits to outfit our home. He was very thorough, offering different options that would work for our living room and bedrooms, which are boiling and humid during the summertime. He made the process extremely easy for us to understand and was willing to work directly with our condo association to accommodate their requests. We're still waiting to get them approved by our condo association, as there is a lot of work involved in obtaining approval. However, so far, the experience has been nothing but easy and painless. I'm looking forward to having the mini-splits installed.

They came to my rescue!! The week before we were going to put our house up for sale, I noticed our…read morekitchen ceiling was leaking. Upstairs I went to find our guest bath toilet leaking water all over the tiled floor!! A call to G&C and Chris was there within 2 hours. He gave me multiple options and priced them out and I chose to have the entire toilet replaced by them. They were able to come the next business day and do it. I was even running 10 min behind and came home to find them parked in the driveway waiting! Talk about accurate service window estimates!! They replaced the toilet and did great work cleaning up, as well. They even wore shoe covers every time they left and reentered my home. Chris & Chris went above and beyond!!! Highly recommend!!

G&C Plumbing's pricing is significantly higher than expected for the work performed. I scheduled an…read moreappointment to replace a kitchen faucet and three shut-off valves; however, I was informed that an estimate could not be provided without an on-site visit. A $99 service call fee was disclosed in advance. Despite being a relatively simple job, the total cost exceeded $1,900. After researching the cost of the faucet from their local supplier, I discovered that the faucet retailed for $280, yet I was charged $1,142 for the faucet and installation. Replacing three shut-off valves was billed at $673. In total, an estimated $450 in parts resulted in $1,350 in labor for what was less than a 3-hour job. I reached out to management to better understand the significant upcharge and was told the pricing reflects a two-year company warranty. That explanation raised more questions, given the faucet manufacturer already provides a lifetime warranty on parts and finishes for residential users, covering defects in material and workmanship for as long as the original purchaser owns their home. I was also told the shut-off valves were not expected to fail within their two-year warranty. The remaining justification was that G&C hires experienced plumbers who provide a professional and courteous customer experience. Is this not what a consumer should expect?! Then I was informed that G&C provides a complete benefit package for their employees and that plumbers are just expensive. Overall, while the work was completed, the pricing felt significantly out of line with actual cost of parts, scope, and duration of the job.