I called to inquire about pricing and was met with a condescending "know it all" attitude. The staff person (female) made assumptions about my knowledge of my own home saying to another person, "she doesn't know" regarding measurements and came across as dismissive and unprofessional. This was a disappointing experience and not the level of customer service I expected. Will definitely take my business elsewhere read more

We went against our better judgement and ignored the negative reviews for this place. Did we like the products/brands they carry? Yes. But everything went downhill after we placed our order. First, on the day our house was to be measured for the carpet install they showed up an hour late. The guy looked like he just had a game of golf. Then they double booked us even though we informed them we were working around the schedules of our painters and movers. They only sent one guy to work on the entire install. He was late from the other job and refused to finish according to what we had agreed on. I'm not upset at the worker considering he was overworked and came from another install he was tasked to do alone as well. Management knew how upset and inconvenienced we were and basically said too bad. Their installer comes back an extra day and the entire job was rushed. The seams of the carpet pieces are totally visible and not blended properly. They didn't even tell him the correct instructions. Our closets were gutted even though we specified we weren't changing the carpet in the closets. Overall, it was an awful experience and the ones running this sham showed no sense of concern and under delivered. Don't trust this place. read more

Absolutely the best! We've used them for many projects and so happy with the staff, product recommendations and expertise. Highly recommend! read more

Pat's Discount Carpet & Flooring - Living room floor - Flooring Near Me - Brea, California

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I've purchased flooring several times for different properties over the years. Most recently I asked Pat to help me upgrade the flooring in my Motorhome. We chose a durable and attractive laminate the Pat and his team recommended we glue in down for extra security. The finished product looks amazing and I couldn't be happier. I like working with Pat's flooring because of their large inventory of flooring options,and also they are highly trained and are experienced in all aspects of flooring. read more

Amazing floor business! This company was very professional and had incredible integrity! They helped me pick out the perfect wood for my living room. They went above and beyond in making sure that the job was done within the time quoted. The employees were always so kind and never minded my phone calls, asking questions. I cannot recommend this business highly enough. read more

We had LVT installed in our whole house. I had a fair amount of anxiety about the project, but everyone was so professional and kind. The work was finished within a week and we love our new floors! Beautiful and easy to clean! Highly recommend if you have pets or kids. read more

Pat's Discount Carpet & Flooring - Our new floors - LVT (luxury vinyl tile) It looks like wood but is so easy to clean. - Flooring Near Me - Brea, California

I purchased luxury vinyl tile (LVT) and Pat and the installation crew initially quoted 4 days for demolishing the existing Spanish tile in my home and installing the new floor. The crew rushed the job and finished project in 3 days rather than four and the new floor was disintegrating under our feet within a month of the job getting done. I went back into Pat's showroom and was told that the tile manufacturer was to blame, but this was not the case. The floor was not properly leveled and that is the reason that the new cork backed LVT tiles broke. It took nearly one year for the job to get repaired and Pat pushed the entire expense onto the tile manufacturer was unfair of him. It was a major inconvenience that I had to remove all of the furniture, railings and baseboard moldings from my living room and kitchen before the new floor could be installed. Pat's daughter, Amber, asked me to get a quote for the job which I did, and then I never heard back from them. I called their shop two days before the new floor was scheduled to be installed and confirmed that the job was indeed still scheduled. It was not very professional that I had to contact them to do this. Then the afternoon before the installer was coming Pat called and sarcastically asked, "how much of this estimate do you expect me to pay?". He had the estimate for over a month and only called after the work was completed by my handyman, and then he short paid the bill and stiffed my worker. He then had the gall to tell me that, "I'm lucky that he even replaced the floor." Pat's attitude was uncalled for and he should just retire. He blamed everyone except for himself for the unprofessional job that was done at my house. I certainly wouldn't recommend anyone to do business with him. His daughter and her colleagues in the shop are nice, but Pat's name is on the business and the buck stops with him. To put it nicely, Pat is a first-class jerk. read more

We are so happy we chose Pat's for our carpet. The service was excellent, and it was nice to work with a small business instead of a big corporate company. They also carried quality products which helped make the choices easier. Everyone we worked with has been professional and knowledgeable. Lisa and Kelly were great helping us pick the right carpet, Pat gave us great ideas when he came to the house and the installers Felix and Xavier were clean, quick and did a great job! It was a 2 day install and Joe came by both days to make sure we were happy and all was going well. read more

Pat's Discount Carpet & Flooring - Flooring Near Me - Brea, California

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This is the response I received when I said "thank you anyways" in regards to them charging $100 for an in home estimate when all of their competitors offer one for free. Even if they were the lowest price in all of Orange County, I would never purchase anything from someone who speaks to a potential customer this way. RUDE!!! read more

Pat's Discount Carpet & Flooring - Flooring Near Me - Brea, California

Great selection and good pricing. Salesperson Kelly was very helpful and patient and knowledgeable. Amber was great too. She came to The house to take measurements. She was very polite and thorough. The carpet was installed quickly and as scheduled. The crew cleaned up well after installation. After service is good too. They us to come back to install the metal strip to finish the look And they were so nice. They did it at no Charge! Thank you!! read more

So I found Pats Carpet on Yelp, and decided to give them a try. I went on their website and found the absolute best carpet for our room. So I went down to the showroom and was greeted by a very professional young lady that helped us find the carpet I saw on their website. We priced it out with all the options I wanted. Now they weren't the cheapest, which is fine. I don't mind spending a little extra for good quality and service. And that's EXACTLY what I received from Pats. They came out the same day to measure, to make sure my measurements were correct, and they installed the next day!!! Installation was quick and accurate. I couldn't have been more pleased. Pats has a huge selection of flooring, and I'll recommend them to any of my family or friends. Here's a pic of the room with the new carpet read more

Pat's Discount Carpet & Flooring - Flooring Near Me - Brea, California

If your looking for a place to do a job that will start to fall apart 15 months after installation this is the place to shop. I had twelve thousand floor done in my home and to have it falling apart is crazy. I contact them about repairing the issue that is obviously caused by poor installation not product. Uneven flooring, uneven spacing, poor transitions between rooms. I am a real consumer and very disappointed in putting my trust in a so called family owned business trying to support local business WOW !!! Please look at the pictures I provided before you shop here. Have many more pictures of you need proof before you shop here Thanks , Johnny Pearson read more

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Flooring was such a hug decision for us. Amber and Pat were so patient with us and worked hard to find the perfect LVP flooring for our home. The installation process went smoothly and our installer was professional and friendly, honestly leaving the space cleaner then he found it each day. Our job was large, flooring was replaced in the entire house and new baseboard installed. The installer treated every space with the same attention to detail from start to finish. We love our new floors and baseboards!!! We will definitely be recommending Pats Carpet to all our friends and hope to work with them in the future. read more

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I knew nothing walking through the door other than I needed new flooring. They helped educate me on what would work best for my life style. They helped me get samples. When the first round of samples didn't get me to 'love' for any, they helped me go through what I liked and didn't like about what I had picked and we did a second round of samples. They communicated with me about an upcoming price increase from the manufacturer so I wasn't blindsided and had the option of getting the order in before it came down. Pat came out an measured and covered all my options so I could make good choices. And Eddie, the installer was amazing. He cleaned each day before he left and did amazing work. I am absolutely thrilled with my floors and couldn't be happier that I went to Pat's for them. read more

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I knew that getting new carpet in my entire house would be a big deal. But working with the entire staff at Pat's Discount Carpet made the whole project much, much easier, quicker and pleasant. I also want to thank and appreciate the men who came to move furniture and install the new carpet. They were on time, worked diligently each day; returning all the furniture to just the right location in each room with only a very little guidance from me. It was a pleasure to work with everyone at Pat's; I highly recommend them if you are looking for new carpet for your home. Greg L. read more

I've used Pat's twice, once for carpet 10 years ago and now recently with LVP. I can't say enough about Pat, Amber and their whole team. From the initial consultation and measuring with Pat, to the color selections and flooring choices with Amber, to the demo of existing tile and carpet and new install with Eddie, everything was perfect. Highly recommend. read more

Fabulous service! Our little non-profit organization had a small need and they treated us like we were their biggest, most valuable customer. Knowledgeable, hard working, and gracious team. I will check with Pat's for any kind of future personal or business flooring needs! read more

My wife and I have shopped around at no less than 15 carpeting stores and Pat's was obvious winner. We purchased quality carpeting at a great price with outstanding service. The store associates are knowledgeable about their products and made sure that we were satisfied with our decision without any pressure. The owner, Pat, came over to our house and measured what we needed and explained completely what everything was going to cost. No surprises. The two men who installed and moved furniture could not have done a better job. The whole experience was perfect and the carpeting is beautiful. Definitely Five Stars. read more

Well here is the work that is provided by these people after install less than 2 years old. I have to say customer service is great until you give them your money and after that well they want more money to fix a job that was not done right the first time. I guess it's called job security. Well if you want flooring that last a year please call Pats that's exactly what you will get THANKS FOR THE FLOORING THAT LOOKED GOOD FOR A YEAR read more

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After looking at several stores, I came across Pat's Carpets. They were helpful and very nice. I pretty much found the floor I liked at Pat's Carpets and went with it. They were up front with there lead time, and how long it would take before they were ready for install. The Installer Eddie was clean and did a great job. I did not see him cutting any corners on installing my floor. Pat's were not the cheapest in town, but like another yelper said. I do not mind paying a bit more for good work. Which is what I got. Thank You. read more

They did a wonderful job laying patterned carpet on our curved staircase. Everyone was a pleasure to work with. Highly recommend and will use again when the times comes! read more

Pat's Discount Carpet & Flooring - Flooring Near Me - Brea, California

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Watch out for this place. They treat you rel nice until they get the sales. Then after that, down hill all the way. Order some flooring and after getting home and searching on line the vynil flooring pattern was not what we wanted or ordered. So first thing next morning went there to cancel order. Picked out another style. Sales lady said it would be the same price yet it was a total different style. Na Na . Then asked for a credit on my card for the order we canceled. Was told only this person( that was not there) could give the credit for had to use the machine in the office. After several days still no credit so went the and meet Pat. He was kind of rude. Asked for a written of proof the order was canceled. He hastly wrote a note saying cedit would be giving on orginial invoice with a very light color yellow high lighter. Not a pen. Still no credit on my card. So was forced to file an appeal with card company. after to many messages, e mail. no responce. Ten days latter they did give me credit. I just do not trust this place. So be careful. read more

Was looking to install around 800 sq ft in our home. Went to a few places, including lumber liquidators, floor & decor and Home Depot. My husband and I wanted to find something local and support a small business. We didn't need someone to install, we only needed material. I did a Google search and found this place very close to home. Called them up and asked a few questions and Kelly was very welcoming over the phone. We went in and immediately knew that we wanted to make our purchase with Pat's. Kelly, Amber, and Jill got right down to business once I told them what we were looking for. I showed them pictures of our paint, couch, etc. and they laid out several samples for us to choose from. We wanted luxury vinyl as we have had that in the past and it works for our family. We narrowed it down to the perfect color with much of their help. We were on a time crunch as our install was scheduled for the next day. Kelly immediately called their wholesaler to see if they had our selection in stock. They did and she even reserved a box (no upfront charge) for us to go pick up and lay out in our house to see how it flowed. The process was smooth, our product was picked up at will call by our installers. We had no hiccups and I'm grateful we found this family owned business. I even ran into a bind when we ran out and needed another box. Kelly was great; reserved it right away and conveniently allowed us to complete the charge via phone. I highly recommend this store for your flooring needs. They had a very large selection and the customer service was beyond what I expected. Pleased customers :) read more

Pat's Discount Carpet & Flooring - Metroflor Engage Genesis 1200 Luxury Vinyl Flooring in Oakwood Manor - Flooring Near Me - Brea, California

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I looked everywhere for a good deal, but I wanted quality carpet as well. THIS IS THE PLACE TO BUY CARPETS. I am old, and I really, really, really miss good customer service. It's a thing of the past. Nobody wants to pay for good people anymore. This place restored my faith. GREAT CUSTOMER SERVICE AND THEY DID AN EXCELLENT JOB OF INSTALLATION. CHECK IT OUT, YOU WON'T REGRET IT. read more

After deciding on carpet which was in stock- we were told it would take over two mo this before the installers could come. In scheduled day (which I waited for all day) they didn't come. Pats called and said they were running behind and they had to reschedule . They moved me to a week later- said I would be very first client that day. Of course- didn't happen! Some other woman was first- I was upset as they had promised me first thing. Said she had an appt at 3. SO DO I !! Still waiting for them to show.....I know people are busy but this is totally not acceptable! read more

We had a great experience with Pat's Carpet. Amber helped us pick out great carpet in our price range. They are extremely knowledgeable about carpet! It was such a relief to us as you don't really think much about carpet until you are needing to replace! They came out to measure very quickly and a week later, we had new carpet installed. The installers were on time, worked quickly, and installed the carpet perfectly. We will be back to do the rest of our house! read more

My flooring is less than 2 years old and the product is great but installation is very poor... I've been in construction for 20+ years and never seen such terrible service please be cautious and don't make the same mistake I have... slats moving and sliding out of place causing cracks and looks terrible read more

They had everything we asked for and treated us extremely well. Excellent customer service and great installation and a wide variety of selections. Very knowledgeable and was able to answer any questions we had. read more

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definitely a big fat 1. originally wanted to give this establishment at least a 2 because of donna, a sweet lady who helped me at the front desk. but unfortunately it's too steep of a downhill from here. ironically donna and i were chatting about the yelp on my way out of the store, and the significance yelp has had on businesses. i even joked how the slight wait in-store wouldn't cost a star on my review. but what did was how i was scheduled for an hour time slot to get my rooms measured the following day, only to find out after calling in after that hour was up that pat (measurer and owner) had already come several hours prior. (i don't live there yet, but one of our renovation workers had apparently let him in.) so strike 1, pat didn't see it fit to call me to let me know he'd already come in. would've saved me a trip to the house. strike 2, next day pat quotes me at $1000 more than what i calculated. a week prior over the phone, he initially claimed that they price-match, which is the only reason i decided to check them out tin first place. so how could i now be so off (nearly $20 more per square yard). he says my measurements were a significant underestimate - that i "wasn't even close." so much for price-matching a quote i received elsewhere. i took my business elsewhere and saved $700 for the exact same line of carpet. btw dont fall for their gimmick of an underlayment pad with double-sided waterproofing ($0.50 more per sqyd). i was told by another place it's not worth it. finally, so discouraged i didn't even bother asking for my $50 back. oh yes, they charge that much for simply coming out and waving their tape measure around. for that much they could at least tell you what their measurements were. but no, when i asked pat, he replied, "well, we try not to give our customers too much information." ??!??!?!?! strike 3, you're out, pat's "discount" carpet. read more

I called Amber at Pat's last minute for a job. She was SO quick, brought me tons of options and did everything she could to make sure I got the carpet I wanted as quickly as possible. The end product was amazing and worth every penny. I would absolutely work with them again! read more

I had gotten a quote from them to do a full installation of flooring in our home. The price was decent but not great. I ended up finding another installer that was recommended by my contractor and the price for material and labor was slightly less than Pat's. After speaking with the owner he said that he could sell me the material much cheaper than my contractor if I paid cash. So I went ahead and purchased the material from Pat's and had the other contractor do the installation. It all turned out great but my only complaint is that the owner's attitude and communication style is less than professional. Even though I sent him my phone number and requested him to call me at least 10 times, he would only communicate with me via email (after my initial visit to the store). Once I said I wanted to order the material, he was rushing me to get him the cash payment or else the deal wouldn't be honored as he could only do the price because he was buying my material with some other orders. After asking me to meet him at a golf course and give him the money then saying he was going to cancel my order (after he already said he placed the order) and telling me that HE was doing me a favor, I almost cancelled the deal myself. My wife had to take time off of work and meet him at their office even though they were closed. My wife wasn't comfortable giving a large amount of cash to someone at their office by themselves but he left us no other choice. So the bottom line is that I did end up getting exactly what I ordered at a great price but the overall experience was lacking in customer service. In my opinion, Pat's needs to learn that the customer is always right and you bend over backwards for them not just for this order, but for the next one and any ongoing referrals. Would I recommend Pat's to someone else...I'd say yes but only with a footnote...if you can put up with the owner being a jerk to get a better price then go for it. read more

Don't trust Pat, I had a very frustrating experience with him. He came to my house to give me a quote for carpet and bathroom tiles in whole house. When I went to his store all I received was a single number, with no backup or breakdown. When I got another quote from a larger store on State College in Anaheim for the exact same products, they were 40% less for same work. When I asked Pat to share his breakdown of my job, he refused. The other company did an excellent job. Don't trust Pat, get 2 or 3 quotes to keep him honest, and demand a breakdown of labor and materials. read more

I am working on a project with very specific needs and went to Pat's because supporting local business is especially important to me right now. The young lady associate I initially spoke with was very friendly and helpful and provided me with great samples. I was happy to spend a considerable amount for even this small space because I thought I was getting exactly what I needed. When I placed my order over the phone I spoke with the manager. We discussed the space and I gave her the exact dimensions. She did the math and ordered my piece for cash and carry. After I returned to the warehouse in Cypress a second time because the hours she gave me were incorrect, I immediately saw the carpet I paid for was the wrong size and would definitely not work in the space. I went to Pat's fully expecting to hear it was a mistake at the warehouse and could be easily fixed, and was instead told very rudely and aggressively by the manager that it was, in fact, my fault. There are plenty of inconsistencies (the pad I ordered at the same time was the correct size so my information couldn't have been too far off, right?) that support the idea that the professional carpet salesperson would be at fault here, rather than the customer. Even more than having to eat the cost on a completely useless piece of carpet, being berated by the manager ensured that I will never shop there, and discourage everyone I can from making the same costly mistake as I did in trusting Pat's. read more

I received a discount card for $500 is in the mail and decided to check out Pat's Designer Floors. When I walked into the store I was greeted very pleasantly and Pat himself happened to be there. I told him what I was looking for and we made an appointment for him to come to my home. He gave me some fabulous ideas and I was extremely pleased. I had vinyl flooring and new carpeting installed throughout the whole house. Everything went as planned. The installers were wonderful and always on time. They were very helpful, organized, frief2fndly and did a fabulous job In my opinion, they were worth their weight in gold. I love what Pat suggested for my home and I am so grateful that I walked into the store that day. I would highly recommend this business. I have already referred him to some friends and they had their home carpeted by Pats and were beyond satisfied. Besides being thrilled with the way my home turned out, it was a pleasure working with Pat and Amber who could not have been more kind and helpful. I now plan to have Pats design a couple area rugs and I am confident that I will be pleased. read more

I am this a one star because there is nothing lower. I though sure I will support the little guy and not get my carpet from Home Depot. Big mistake. The owner was was not a nice person and does not know how to deal with people. We had our carpet installed by them which does look good I will say that but the process was terrible and very unprofessional. We scheduled a date and time and they never showed up. We changed our entire Saturday schedule to wait and they no showed. I called Pat and he blamed the crew and was not even owner enough to take the blame himself. We were very upset so he agreed to reschedule and give us $85.00 off the price. The reschedule was for the immediate Monday. They came and installed the carpet and only took $35.00 off the bill. When I confronted Pat at his shop he said he never gave me that quote and if he did I should have got it in writing. Unprofessional. I left his shop fuming and never wanting to return. I later received a letter stating and I quote. "I am, as a consideration to this unfortunate event, willing to offer you a discount on any future (really future, like I would use you again) order exceeding $1000.00 the total amount of $85.00 off of that purchase." There is more but you get the gist. So to get compensated on bad business I have to spend more. I do not think so. Go ahead take a chance but not me. Never again. read more

Large selection of all kinds of flooring. Amber Bolt helped us find the perfect carpet. The installers did an amazing job . Everyone used COVID precautions. Will definitely be going back for other home improvement projects. read more

I am absolutely in love with my new Vinyl floors ! I get so many compliments on them. On top of that the prices and service was awesome at Pats.....definitely reccommend! read more

After shopping at Lowes, Lumber Liquidators, Home Depot and Costco I found myself at Pat's Discount flooring. It was a pleasure working with Pat and his staff. Pat is a flooring expert. He walked me through the process explaining the details and helped me find flooring that is not only beautiful but suitable for my active household. Prices are more than fair and everyone I dealt with was very professional. read more

Loved this company from beginning to end. Pat is so knowledgeable and the staff is so friendly. Appointments Were all on time and Pat shared a wealth of information. The showroom is beautiful as well. So many choices. They have anything you would want or need. My new carpets look Awesome. Such a pleasant buying experience. I definitely recommend. Oh Yea, No pressure sales either. . read more

Looking for carpet after having a water leak.. Pats was so helpful, answered all my questions and helped me pick a carpet that would hold up with my life.. They were so kind from shopping in the store to the carpet installers were Wonderful.. Pats carpet in Brea is the same Pats Capet that was in Yorba Linda so you will get the same quality installment... They were there on time for the measurements and for the installation.. I will go back in deed and I recommend them for all you who are looking for all your floor needs. They also have a great selection of tile, marble and wood for your floors... The best part is that Amber and the gang are so helpful with any questions... Thanks again... read more