Was able to get my car in quickly and did a great job repairing a deep scratch in a multi-layer white metallic pearl paint job on my brand new car. Have used them before for a couple major repairs, always great to work with. read more

Someone rear ended me, so my bumper needed to be replaced. Going through the other person's insurance, I was given a list of places to go to, which Patterson's was on. I was skeptical at first (just because I had to go with the list from the insurance agency), but I saw the glowing reviews that Patterson's had and decided to take my car in. The positive reviews are completely accurate! The people at Patterson's are so friendly and accommodating, and not in a forced way. They understand that people aren't having the best days when they need to take their car in after a collision, so they make your visit as pleasant as possible. Everything was explained clearly to me, my car was there for about as long as they said it would be, and my new bumper looks gorgeous! read more

Amazing customer service! My car looked amazing when completed and very nice cleaning inside as well. Thank you again for your help and making my car look brand new again read more

After hitting a piece of metal debris on the freeway, I was lucky that a family member recommended Patterson's. They not only did excellent work, they also took care of all the back and forth with the insurance company. Efficient, friendly and honest! read more

This is the place to go! From the front desk girl to the estimate guy, it was a great experience. I had a small issue with my bumper so I stopped in to get a quick estimate and Gordon took a look at my bumper and proceeded to make a few adjustments and fixed it in about 5 mins! I was thrilled that he was able to fix it so quickly so I didn't need to make an appt or bring it back. I know all repairs will not be as easy, but if you are looking for an honest and friendly repair shop, this is your only stop! read more

As someone who takes pride in their car I wouldn't recommend this place to repair your car. At least the front bumper. They seem to do the bare minimum. I had a broken front grill, broken radiator support and slight bumper damage. I got my car back and noticed all the pits from general road wear on the front bumper. They were not up front that they wouldn't take the extra time to take the pits out. So when I first took a close look at it, it looks like contamination. They explained that the clear coat would accentuate all of the pits. It makes sense, but it comes off as they hoped I wouldn't notice. They completely overlooked damage to the radiator support. They did end up fixing it but I did not have the convenience of a rental car since it was after I had completed the insurance claim. There is a scuff on the bumper after I brought it back to fix the radiator support, I would assume from carelessness. Everyone I dealt with was nice but overall was not a smooth experience. EDIT: Yelp does not let you respond to people that comment on your review. So I will respond to Gordon here. They did rectify the problem and did offer to pick up my car, but I do not trust a random guy at a body shop to drive my car on the street if anything were to happen. Didn't say I "needed" a rental car, but I had already returned it and had to inconvenience my wife by borrowing hers. Although that is a good explanation about how you don't suggest a customer to have the pits in the bumper repaired, I feel you should still be up front with your customers so they know what to expect. I was nice enough to leave out that there was also a problem with the broken aftermarket intake snorkel behind the grill, because it was mostly due to a fitment issue with the newer model. You guys took it apart for it to fit better, so when I picked it up I noticed there was a piece missing (the gold colored flair around the inlet). Someone could have called and asked me about it as I had installed the first one myself. When I picked up my car it was not mentioned until I asked where the missing piece was. Again, it seemed like you hoped I wouldn't notice. I waited in your waiting room about 45 minutes for you guys to put the missing piece back on that luckily you hadn't thrown out. I will not be bringing my vehicle back for the fourth time and will polish out the scuff myself. read more

Greg, Is probably one of the most calm and modest professionals I have ever done business with. I'm in the military, a neat freak, a car guy , and my wife has a super sharp eye so that should help illustrate how demanding we could be. My wife and I had Patterson's Collision Center work on two of our fairly new vehicles. Greg's attention to detail hasn't disappointed us yet! If you want to do business with fair, professional, and talented craftsmen then give Patterson's a try. Greg, thank you for the positive experience. My wife and I love the work. read more

I had a good experience. They painted my trucks bumper and took off some chrome lettering. Greg delivered what was promised. Great group of people. read more

My entire family has had an unlucky history of being victims of car accidents (none that were our fault) and I can't recommend this place enough. We have at least seven of our cars that have been in major car accidents (Three nissans, a VW, two fords, and a Chevy) with accidents that resulted from things such as a big rig climbing the roof of my truck, and they always seem to have our cars running better than before the accidents! I came in to the shop a few weeks ago because someone tapped by bumper and the shop gave me an estimate in less than 10 mins! This is the place to go to if you want to ensure that your car will run great after an accident, if you're trying to get best value for service, and if you want to have great customer service while dealing with the troubles of collision repair. I didn't realize that Patterson's had a yelp page, but I knew instantly that I had to leave a great review to all of the people doing their homework on collision centers. Please do not listen to the negative reviews that the "smart car owner" and the "guy who said the valley repairs are a lot cheaper" because that simply is not the case. People always need to remember with the "cheap" collision centers that you always get what you pay for! These guys are legit and I cannot recommend them enough! Thank you Patterson's Collision Center for the years of great service that you have provided to my family, and I hope that the other people reading these reviews can truly appreciate your work as well. read more

If you live in the Santa Clarita Valley and are searching for an auto body/collision repair shop, STOP AND LOOK NO FURTHER. You want your car fixed right, you want it fixed fast and you expect great customer service from start to finish. That's what you will get at Patterson's. After being struck from behind and pushed into another vehicle, I was extremely frustrated and eager to have my car repaired. I was new the SCV area and searched Yelp for a body shop. I had narrowed my search down to two shops, but the customer service I received from Paterson's on my initial phone call is what made me decide to go with them. I brought my car in immediately. The receptionist was very friendly and helpful and the reception area has comfortable couches, a television and a K-cup coffee maker. I have an older car that is in pristine condition (prior to the accident) and I was insured by Mercury. There was no insurance adjuster with which I had to deal. Gordon handled everything. I believe this to be a multi-generational family business and as I understand it, Gordon is a family member and/or manager if not co-owner. Gordon and his team saved my car! Also, photos of the progress were emailed to me throughout the process. My car had damage from front to back, including frame damage and parts for my car aren't easy to find so it did take about 3-4 weeks to repair. However, I'm thrilled with the end result. Much to my surprise, when I got my car home I noticed they even replaced my smoke license plate cover that was cracked in the accident! What a touch. Getting in a car wreck sucks. Getting your car repaired through an insurance company can be frustrating. Patterson's made the process smooth, fast and friendly. I'm happy to have my car back! Thank you, Patterson's. read more

Gordon was excellent and provided superior customer service! Super friendly & honest - would highly recommend!

I can see why Patterson's gets so many five star ratings and rave reviews. My wife's new Cadillac was sprayed with hard water that ate into the paint. Car wash detailers couldn't get the spots out. I was afraid we'd have to pay for a paint job. We took it to Patterson's and Gordon said he'd fix it. Three hours later the car is like new again. I'll say also that the price was more than right. Thanks Gordon! read more

In Response to the Sandy P. review below and Gordon's response, I'd like to clear up a few things. 1. The car was delivered to Patterson's with no warning light problems, no electrical problems and it ran just fine. 2. The car was towed to Patterson's by AAA after Patterson's said they are certified to work on Range Rovers. I still don't know if that is true. 3. The car had run over a metal beam on the 110s after there was some sort of collision a number of cars ahead on the freeway. There were some dents on the right side of the car. Also, the undercarriage was hit as well. 4. Gordon said he did see where there might be some oil leak. He did not check the oil level to see if there was indeed a leak. 5. The car was in their possession for nearly 40-days to fix two dents. This length is in part because AAA was incredibly slow to send out an adjuster. 6. During this time, we were informed that Patterson's started and ran the car for extended lengths of time -- up to an hour in one case. This we were told was to check for a radiator leak. 7. Patterson's has to take off the door to fix it -- DISCONNECTING the electrical to the door and to the car's computer in the process) 8. Patterson's decides to take off the front bumper, after an ok from AAA. DISCONNECTING more electrical sensors from the car computer. 9. WE FINALLY get the car back. As my wife drive's it off the lot, the CHECK ENGINE LIGHT--- along with a SLEW OF WARNING LIGHTS come on. The car was idling loudly and running rough. We've NEVER had this problem. 10. Wife takes car back. Gordon checks it. Says he's never seen so many warning lights on at one time. He tells my wife he's reset the computer system and he feels the car is running fine. 11. HOWEVER, some warning lights are still on -- INCLUDING THE CHECK ENGINE LIGHT. Gordon tells my wife that on some cars it takes a few days for everything to reset. Yes, he sent my wife on the road with a check engine light on. (BTW -- in talking to our Ranger Rover technician AND other techs, they NEVER send a customer back on the road with a check engine light -- not to mention other lights. The liability is too tremendous to risk it. 12. Next day, as my wife is traveling down the 405s on Sepulveda Pass...a ton of warning lights come on...she calls me... the car is still running rough and during the call she starts screaming that her brakes are suddenly out. Imagine hearing your loved one screaming that her brakes are out on the freeway and wondering if your are going to hear a horrific accident happen. I could be writing this review from the hospital.. or worse. She is still affected to this day. 13. Car goes to Range Rover (where AAA lets it sit for weeks before doing anything). 14. Ranger Rover discovers that Patterson's has put the bumper on incorrectly -- i.e. incorrectly hooking up the electrical sensors to the car's computer. Hence, all the malfunctioning electrical warning sensors. 15. However, they do find there is an oil problem and that is why the car is running so poorly. REMEMBER: There was no oil problem, the car was running fine AND we did not have any electrical warning light issues when we took the car to Patterson's. 16. AAA paid to fix Patterson's mistake with the bumper -- letting Range Rover disconnect and re-connect it properly. 17, However, Patterson's mistake of delivering the car to us with the check engine light on, among the other lights AND the car running rough -- and then sending my wife on the road after she went back and he said he reset everything -- is not only severely negligent, but has resulted in additional damage to our car that could run more than $10k. NET-NET: We took our car to Patterson's running fine, no warning lights or electrical malfunction and two dents. Our car came back with engine problems, dangerous electrical problems AND a front bumper incorrectly attached with messed up electrical. It's now 74 days later and we still do not have our car. Patterson's made mistakes -- serious, life-threatening mistakes. Mistakes do happen. Patterson's needs to do the right thing and make this right. We just want our car back running well and safe -- just as it was when we took it to them. Thank You. read more

I had my car fixed at Patterson after some debris on the road had done some damage. They took care of everything from start to finish and made my care look amazing. I highly recommend Patterson for all your collision repairs. Greg went the extra mile and I really appreciate it! Thank you Greg read more

I highly recommend this auto body repair shop! Greg Patterson is one of the kindest businessmen I have ever dealt with. He handles his business in a true professional manner and you can trust that he is being fair to his customers. Will use this business again!! read more

Very professional and friendly. Great communication. They handled all the insurance company stuff. Car came out great. Work done on time. Would definitely recommend. read more

Look no further when you need auto body work. This team is absolutely fantastic and their work speaks for itself. Gordon and Greg are top notch professionals and stand behind the work their incredible team does. read more

I recently backed my car into a wall and needed to replace my bumper and rear light. Met with Greg who was easy to work with and didn't try to sell me anything unnecessarily (like at other places). I got a quote via email within the hour and the pricing was very competitive to the other 4 quotes I got in the local area. I got my car back quicker than expected and the work was amazing- I can't even tell that the car was ever damaged! Would definitely recommend! read more

Worst experience I have ever had at an attempt to get anyone other than the receptionist that screens calls on the phone. Had to argue with her just to leave s message. Shouldn't be that difficult Update: Greg from Patterson called me the morning after I left this review Got their attention now. There are 300,000 auto body shops in the Los Angeles area. You sure stand out as one not to do business with. read more

I am currently having a TERRIBLE experience with Patterson Collision. They have had my car for a month for a front bumper replacement. They have yet to supply me with a list of all the work they are doing. They tell me to ask my insurance company and my insurance company says to ask Patterson for the list of work and estimate. I have been told for the last three days that my car will be done the next day, and then it's not. I am highly frustrated at this situation. Patterson told my insurance company that work on my car would be done on October 3rd and it is now October 21st and we still do not have the car. Patterson went weeks with out calling me and letting me know what was happening with my car. I have had to be proactive to find out any news. I will NEVER use Patterson again. I wish that I could give them 0 stars. read more

So much for the so called Yelp rental car deal. Had my car repaired in September & they were supposed to cover my rental for the 4 days. Today I get a bill from Hertz saying that they have not been paid by the body shop and now I'm responsible!! I will be calling Patterson in the next couple days & hopefully they can sort it out with the rental company. If not, I will definitely be knocking down a few stars :-( Update: After a phone call I placed to Patterson's, Gordon assured me that this was a glitch on Hertz's part. He told me to disregard any bill and I also received a message for Greg confirming the mix up at the rental agency. The guys at Patterson were very understanding and they have now put my mind at ease about the billing mix up. read more

This place was truly a life-saver. After my boyfriend's car was dreadfully keyed we were desperate to find a repair shop at a reasonable price. Most of the places I called over the phone had poor manners so luckily a guy from work suggested this place to my boyfriend. It wasn't too far from his job and they gave him a quote same day. Luckily my boyfriend has insurance because body work, esp a paint job is quiet expensive. The quote for his Audi TT was pretty high BUT they worked with his insurance and all he had to do was pay the deductible. They even provided a payment plan so after the work was complete he didn't have to pay it all out of pocket at once. The car was in the shop for a bout 10 days (and it would of been shorter if they didn't get the wrong part from Audi) and once completed looked amazing. You couldn't even tell it sustained any damaged. The entire car was washed and polished even the wheels had a fresh layer of wax. BRAVO!! Most importantly was the customer service. Gordan was extremely helpful and nice. Perfect customer service and beyond helpful. Overall great place for body work. They even offer a warranty on their work if it fades or becomes uneven or whatever the hell paint does if they didn't do it properly. read more

Super happy with the work done to my 1983 Cadillac. The Staff was super friendly and helpful, they did a great job on my car. I highly recommend Patterson's, for their amazing service! read more

August 2019, 2008 Lexus ES350, in excellent condition, less than 100k miles and in excellent condition. Involved in a traffic accident requiring auto body repairs. Our insurance company did what they are well paid to do and handled all the contacts and arrangements. They asked me to pick an auto body shop. After looking at local shop reviews, I decided on Patterson's Collision Center. The repairs took just over two weeks and I called the shop about twice per week. My 1st call was to confirm they received the vehicle, second was to get a progress report, third was to get a completion date and fourth was to confirm when the car would be ready for pick up. I spoke to the owner Gregg on all but one of the calls. Gregg was very easy to talk with over the phone. He answered all my questions and offered details I had thought of but had not yet asked. Although there were additional parts that had to be ordered and deliveries to be made, I never felt that my time was being wasted or that the repairs were taking too long. Gregg was very detailed. He made a point to tell me how they were replacing all plastic body panel fasteners they had removed with new ones. That was one of the part delays. This may seem minor to some, but that kind of detail work is not common, and I was sure to check when I got the car back. The front R/H headlamp was destroyed in the accident, but not the L/H side. During one of our conversations, I mentioned this to him. He confirmed that our insurance would not pay to replace an undamaged headlamp. He told me not to worry about it because they would try get it looking almost new. The day after my wife got her car back, I carefully inspected the car looking for imperfections in the engine compartment, wheel compartment, suspension, front quarter panel, hood, and even from a top vantage point. I found none. All wiring that had been worked on, was wrapped and strapped where it should be. I found no evidence of overspray in the wheel well area, engine compartment or under the vehicle. The exterior paint job was matched perfectly with no visible orange peel or swirl marks. I was pleasantly surprised to see that all the body panel fasteners were in fact new. The headlights, fog lights, turn signals, and high beams worked just as they should. The existing undamaged headlamp looked brand new. I honestly thought they had replaced it rather than polishing it to match the new one. I realized it was the existing headlamp only after giving it a closer examination. It matches the new headlamp perfectly. They did a fantastic job. Originally, I was going to write this review because of the work they did and how efficient they were. My wife on the other hand, insisted I write a review for the simple reason that she was treated with kindness, respect and great customer service. Gregg took the vehicle (after hours), to a gas station and gassed it up for her. She was unsure she could make it to a gas station, so that was a huge selling point for my wife. Thank you, Gregg. If you need quality auto body repairs, this is the place. If Patterson Collision is on a list of auto body shops that your insurance company gave you to pick from. Pick this one, you will not regret it. Don't bother with the rest. The work here is professional and thorough. They don't waste your time and they treat you with respect. The customer service is fantastic, and it extends well beyond closing time. And one more thing, if you're looking to have your headlights polished so they don't look faded, old and yellow, have Patterson's do them for you. This is a real review from a real and satisfied customer. MV read more

I've been taking my cars here since someone backed up into my car in 2007. The lady that hit me suggested this place to me and when I got my car back, I was so impressed with the results that I no longer go anywhere else. I fully trust Patterson's to do great work. If your car is drivable, they order parts and call you when to come in, so you can save money on a rental. I receive my car usually in the same (or better) condition before the accident. The paint lasts and they have a lifetime guarantee. I've never had an issue. I got into a really bad car accident recently, the car took a few days longer than estimated due to finding more damage when taking it apart. However, they offered to cover the rental for the extra days. They take great care in the work they do, no shortcuts, and are trustworthy. read more

I've been a customer of Patterson's twice and I am very impressed with their honesty and service. Both times I've been helped by Gordon who gave me honest advice that was not in the financial interest of the body shop. I first took my old civic to get an estimate for some minor scratches and dents at multiple places on the car. Gordon understood my main interest was increasing the resale value and advised me to leave it as is or fix with touch up paint. More recently, I took my new SUV to Patterson's to see about removing a large dried spit mark left in the paint. Gordon removed the spit mark with wet sand and didn't charge me anything! It's very hard to find good, honest, local businesses and this is certainly one of them. I highly recommend this body shop. read more

Most people in this valley are shitty drivers. What's worse? People who are shitty drivers, have Infinity Insurance and back into my brand new car. I spent 3 weeks dealing with the other driver's crappy insurance and the only saving grace during the ordeal was Patterson's. From the friendly receptionist/front desk operator to Greg who helped me navigate the frustration, occasionally listen to said frustrations with a sympathetic ear and answer every question in a knowledgeable and timely manner. In the end my car was sparkling and looks just as it did when I drove it off the car lot 4 months ago. read more

I'm the kind of guy who obsesses about his cars, so when something happens to one of them I take it straight to Gordon at Patterson's. I'm glad I found this place, after a couple of very bad experiences with some other major body shops in the area left me with a fear of repair facilities. Luckily, not only are these guys honest and professional, but their attention to detail is superb. They really take pride in what they do and it shows. I thought I was obsessive-compulsive about everything on my cars looking absolutely perfect, but Gordon at Patterson's Collision may have me beat. My Audi S4 was recently rear-ended by a minivan on the 210 freeway, and Patterson's did a fantastic job of making my car look like nothing ever happened. Gordon even took the time to make sure that my quad exhaust tips all lined up just right. Now I'm back on the road and enjoying the occasional track day in a car that looks as good as it did the day It rolled off the boat from Ingolstadt. read more

**UPDATE #1** Something, has indeed, happened to my poor vehicle commonly referred to as "ladybug" Gordon called me right away and is very flexible. althought I have not had my car fixed yet, I know Gordo and Greg will take care of my ladybug when the time is right. These men are amazing. read more

Iffy turned amazing experience. I had used Patterson's a long time ago for my last repair and remember them doing a good job. Took my van in for a new insurance covered claim. An error was made which caused them to do more work than was expected. Initially I dreaded it thinking they were going to try to get me to pay extra, beyond what the insurance would. Nope, Gordon took full responsibility. Never once tried to guilt me into sharing the cost of the error. It took longer than planned but they covered the extra rental car cost. I even offered to pay some at the end, and he refused. In the end, *great* job on the repairs, and traditional good business practices you rarely find today. I will always come back to Patterson's in the future. read more

I have to give a shoutout to Patterson's and 5 stars. I didn't have any body work done because my auto a 2000 Acura TL was totaled by my insurance company. Gordon and Greg were so helpful and knowledgeable that if I ever need body work they are my go to shop. read more

I have taken my Infiniti FX35 and my Suzuki Boulevard motorcycle to Patterson's Collision Center for repairs. Each time, my experience with the Patterson group has been outstanding and the completed work has been top-notch. I worked with Greg first and with Gordon, during my second visit. Both Greg and Gordon were professional and courteous. They examined my vehicles and recommended repair options. I felt no pressure and was able to take my time selecting the best option to fit my needs. I am a big fan of the gang at Patterson's Collision Center and will continue to recommend them to friends and family. read more

Wouldn't go anywhere else. They are honest, thorough, helpful, nice and fair. Even more importantly, they do great work!

Excellent work!!! Gordon is efficient and he delivered my car as promised. Its been 8 months since the accident and the car looks great. Thank you!!!! read more

TRUST, HONESTY, TRUTH these are what describe my experience at Patterson's. I came in today to get an etimate on my car, it has scratches from a light collision with a curb on the bottom of the front bumper. it is really minor damages and it was a minor accident, but i figured it would not hurt to get a quote and possible fixed. so i went in today, and after filling out a short questionnaire for my name and info, im sorry i forgot his name, but the "boss" came out after maybe 5 minutes b/c he was working on another car. he gave me the most honest opinion, and even said he wouldnt be greedy and make money off something so minor. he told me exactly what options i had if i were to repair it, and what he would do, and also gave me input on what i have already done. this made me so glad to find them on yelp and know the other reviews arent phony or anything like that. i know for any future needs my first stop will be Pattersons! read more

I got in a rear-end bumper accident so, the lady who hit me insurance brought me here. From day one, the front desk girl was nice. After reading some of the reviews, it make sense now why she was calling the older woman that works there "Grandma". Have to say customer serivce was off the chain! && even though my bumper was a quick fix, this company washed my car AND cleaned inside!! Thats what you call family hospitality! 5 star family business establishment! Shout out to Greg and all for great work! read more

I could not be happier. My insurance company (State Farm) recommended Patterson's Collision Center. Their estimate was fair, the work was exceptional and the car was finished on time. Gordon was terrific throughout the entire process. Highly recommended. read more

Patterson's Collision Center, what a great family business. The staff was friendly and helpful. Greg kept me up-to-date, returned my emails promptly and dealt with the insurance. He truly went above and beyond! My car looks better than ever. Highly recommend. I wouldn't go anywhere else. read more

I took my Matrix here because the front door handle had stopped working. After about 5 weeks of climbing across the front seat, I decided to get an estimate. I was greeted promptly by the friendly receptionist and was invited to sit in the lovely waiting area, which had many comfortable seats, a television, and a Keurig to make coffee. It was clean and a great place to wait. Within a few minutes I was greeted by Gordon to get the estimate. I was pleased to have the estimate be so reasonable! The part was ordered and within 2 days I had a working door handle. They also were able to install new interior door handles for me as well. I waited during the installation and enjoyed the coffee and the comfy chairs! The entire experience was fantastic. I would not hesitate to recommend Patterson Collision. I will definitely be back should we need more work done. read more

Patterson's Collision Center- Where do I start? They are customer friendly, do nothing but high quality work. Greg, thanks for always going above and beyond for me and always being able to trust you with my Lexus and company van. NEVER WILL I GO ANYWHERE ELSE OTHER THEN PATTERSON'S -- KEEP UP THE GREAT WORK. Thanks, Christopher Mac Gregor read more