Easy to work with, very responsive, did great work and handled everything with insurance. What more could you want?

Paul Davis was there for us. We experienced a devastating pipe burst in the winter of 2021 at our home in Shoreline CT. Paul Davis helped us get through the initial stages with deep 24-hour availability and attention. The Paul Davis remediation supervisor Joseph D ("Joe") ensured the water damage was triaged as soon as possible leaving us with a house ready for reconstruction. During the entire process Joe made himself available day and night and no question was too trivial for his attention. As we moved into the reconstruction phase we spent time with Paul Davis restoration associate Jeremy L who was amazing at providing us with a detailed estimate and patiently fielding all of our questions and concerns. Our homeowners insurance company equally reported positive, seamless interactions and cooperation from Paul Davis to assess and process our insurance claim. read more

Paul Davis Restoration - It was bad, and they made it better! - Damage Restoration Near Me - West Hartford, Connecticut

The lady I was talking to was unbelievably unprofessional and disrespectful, and she didn't take my case seriously. That lady claimed herself is the owner, I didn't hire them because I can't trust a business either ran by a disrespectful owner or has an unprofessional team, unfortunately the West Hartford office has both. I told the lady that I want to get an estimate of repairing my unit damage for insurance purpose. Instead of introducing me how their team works, she started asking details about the accident and telling me the insurance is not going to pay for the repair, even doubting if I filed a claim or not and tried to get my claim number. This is what I considered being very unprofessional, all the things she said has nothing to do with being a contractor and providing service/ info for a potential customer. Doubting if I filed a claim or not and trying to 'teach' me how insurance works is being disrespectful. Another thing I want to mention is that I told her the damage is about 50k, she kept thinking it's a couple thousand damage and repeating it will cost 250 for the estimate if I don't hire them as my contractor. I can't believe it happened at my first call just simply trying to get an estimate. I really don't want to relate all these to my accent and my baby voice, yes, I am international and I have a very young voice. Anyway, despite the rudeness, the unprofessional reason is enough for me not to hire them for anything. read more

We worked directly with Laurie for a small fire not only were they puntual but they also did an excellent job. Great price and excellent service. read more

If I could give them negative stars I would. Worst restoration company and experience of my life. They come in push through all approvals through insurance with a high quote, buy the materials wholesale, then send every yuck in a truck to do the job so they can pay cheap labor and max out their profit. I had to call my insurance and have three of their subs kicked off their job for unsafe and lackluster workmanship. One guy walked on the drywall ceiling in the attic doing roof work and fell through onto my infants changing table. They acted like it was no big deal, then sent the guy back to my house the next day. Run, run far away bunch of con artists. Tom the owner is an arrogant charlatan who thinks everyone he deals with is below him and an idiot. Karal or "Carol" as its pronounced, a man, is an idiot. Right off the bat he did a materials quote from google maps and used my neighbors roof i stead of mine. read more

I would not even rate them a one star. I am very disappointed in the service I received. I would not recommend them to anyone. I am a practice manager at a medical office we had an emergency flooding and reached out to Paul Davis to utilize their services. When questioned up front what the fees would be I was told I would only be charged for Water extraction from hard surface floor - Cat 3 water and for Applying anti-microbial agent to the floor Only to receive an invoice months later incident happened around 7/2021 it is now 1/2022 to receive a bill that is over $3,000.  When I called to discuss bill Manager and office staff were very disrespectful and rude. I do not recommend them to any business or homeowner. I am a customer who is paying for services I have every right to question a bill especially when billed months later. To then have a manager raise their voice and be disrespectful is so unprofessional. When finally getting to speak with the individual that did the job, I was informed that there is a standard fee across CT, that they charge per square foot and that is why it's so expensive but when asked up front was not informed of any of this. So, workers were only there for no more than two hours, and I have over a $3,000 bill "Because that's standard" it's not per hour but no one could tell me up front. Please Please read reviews. Many other reviews like mine. read more

Horrible company. I have insurance through Liberty Mutual. Last Dec 31, I found water had been leaking from my kitchen into my downstairs. The tear out was fine, but they came to paint and did it all and left it dripping. Then they gave me some bogus carpet and carpeted our stairs, leaving gaps between the edge of the carpet and the wall. They painted over nails instead of removing them and their workers referred to me as a Puta, as if I didn't speak a little Spanish. Today is Sept 20, 2019. 9 months and they aren't done, since they are coming to rip out their crummy carpet and repaint to make it "right". Don't bother with this company, at least not in Connecticut. read more

I had a water damage at my property in the beginning of this year. I was refereed to Paul Davis Restoration by my insurance agent. They showed up at my property right away. They took care of my wet carpet and walls the same day. The repairs were completed quickly as well. The crew that showed up at my property the first day was quick and professional. read more